GOOD WORKMANSHIP & ON TIME
All the staff was extremely friendly. Everyone was very knowledgeable and I was kept informed of the status of my repair. I would definitely recommend and trust them with my vehicle any day. They will not disappoint you.
I would recommend your place a thousand times. Thank you thank you thank you. You made a bad situation so much better by fixing up my car after my accident. Thank you for your professionalism, and for your prompt service. My car was fixed in no time. Thank your again.
They did a wonderful job on my car raul was a good guy
Bumper looks great. However, there was a horrible smell in the car on the way home. Discovered it was a cherry air freshener. Prior to bringing the car in, I was still enjoying the new car smell. What reason would there be to put a freshener in the car, was someone smoking in it? Very satisfied with job, but unhappy about this.
Great job, and all around nice people to deal with.
I was very pleased with all my interactions with your staff. The reseptionist was cheerful and helpful. The technician answered my questions and was very helpfull.
Highland Auto Body staff was amazing from the time I took the first telephone call! Michelle was super patient w everything happening at my house to get my kids in the car, when I arrived at the shop, Michelle called enterprise for me. When I complimented the cool looked the reception area, Laura was super in telling me her idea for the place.
Pick up was nice too...my girls chatted w a guy who I don't know his name but he is 31, has four kids, two twins who are five. Nice guy!
I appreciated the whole experience!
Thank you so much. My car is beautiful. I can't believe it. I was so happy I was crying. I can tell everyone worked very hard on my car. Thank you! Thank you! Thank you!
Great customer service and was always updated with the progress of my vehicles repair. Thanks for a hassle free experience.
You guys did a very good job on my car. I will recommend you guys to all my friends.
Thanks, sincerely yours
It was a month long experience but I am grateful and appreciate that you did it right...Thank you for everything.
Due to the previous paint job problems, and limited support from insurance, the result is less than stellar. Jim and team were great to work with.
Every one was helpful .any questions I had where answered and would recommend this shop to every one
First of all thank you for honoring my trust. You kept me informed each step of the way and finished much sooner than anticipated. This may be one of your business practices and it's a good one. I do the same thing.
The quality of work and most of all the paint finish and color match was spot on. This was probably my biggest concern.
Overall my car looks factory new and that's the most important aspect of any reconstruction. Does it look factory new and mine does.
Thank you again, Don Mazzola
You guys did a really great job.. ???? me and my wife are very very happy with are car and thank God so much we found the right body shop to do that for us. and definitely will recommend to others to take their car there
Good and on time...im satisfied with the repair of my veachel
Good communication. Repair on schedlue
Thanks car looks excellent, great job and staff was also very nice..
Vehicle Make : Volkswagen
My car looks great again and was finished on time. Thank you
Great job, and didn't have to wait long
Great service. Thank you!
Thought we were fixing back bumper at my expense but didn't get repaired.
Jess and george were helped with the entire process . this is the second accident i have been in the last 6 months . you have fixed my perfect each time.
My car looks really nice. Everyone is nice
The repairs of my car were handled efficiently and quickly. I was kept informed daily of progress. I am very pleased by the work and my car looks almost new. I will recommend Redlands Auto Body and Frame to anyone needing car repair.
All of the girls in the front reception area are wonderful, they just need to speak a little slower and a little louder. People my age get nervous and worry we are missing something. Having them speak slower removes this fear. I know they do what they do everyday, but people don't need auto repair everyday. I really have no complaint, once I asked them to slow down and speak louder they did.
I was kept aware of the status of my car. Any and all questions I asked were answered truthfully. I appreciate the professionalism and quality of work. My car looks great!
I came in contact with the Receptionist and the Crew Chief. Based on my experiences of the last 60 years, I would rate her demeanor and efficiency as one of the best I have ever dealt with. The Crew Chief was equally as skilled. This is a very highly professional shop. The evidence surfaces all over the place.
My son is a BMW technician and say this job Redlands Auto?Body did on my Ford Explorer was excellent. My wife and I agree and appreciate Redlands washing our car after the job. Everyone at Redlands was polite, helpful and professional assisting us during this experience. Thanks again and we recommend Redlands Auto/BodyShop to anyone.
Thank you for being courteous and accommodating to my schedule. That means a lot for a customer like me who has long commutes to get back to Redlands on time to drop off and pick up my car. Thank you to Corey who went the extra miles.
Great service. I would recommend them to all I know.
Great customer service. Great communication with customer. Keeping the customer informed of the progress and explanation of what was done to the car
And how fast the job was done.
The Secretary up front when you walk in is very nice and helpful. Gives you a confident feeling leaving your car there.
The service as well as the work was excellent. I definitely recommend this business.
Service was excellent beginning with the receptionist Jessica, George the one who worked on my car and the rest of the staff. Thank you ????
Outstanding customer service. Will be recommending this place to those i know.
Though I was disappointed to have damage to my new car, your process and staff made the experience great. The convenience of having the rental car on site was also great.
Thank you for keeping me updated on the work needed on my car and getting it back to me so quickly!
Awesome service and people
The service was great and the work was excellent! My car came back better than before. I would highly recommend your shop! I love the updates. You guys were awesome! Thank you!
please continue to communicate with your customers in a pleasant way about their vehicle's progress, in this way they will feel a connection to you, so that if anything happens to delay their finish date they are apt to understand and not be upset. old adage if customer happy you will be happy also.
As always, they provide an excellent service. They give you an instant update on the progress of the repair of your car. I am highly satisfied on the repair that was done on my car. Great job guys.
I was blown away by the quality of the customer service. Not to mention my car is beautiful. Thank you so much for a great job
There was nothing wrong with my dashboard or car computer screen, but you guys "washed" it, leaving horrible spots. I wiped it with a microfiber cloth, the only way anyone should clean the screen or dashboard, and I noticed that someone had also SCRATCHED both my dashboard and car computer screen. There are patches of wax all over my car, too. I'm afraid of what I might find underneath! I'm not very happy about this at all. You guys also threw away my cup. Why? I don't need you to take out what you think is trash.
I think you need to let the customer know if your car is really ready before you contact them.I was told my car was done ,was called when I was 2 blocks away when your co.called to tell me they needed 1 more part so I had to go back home not once but twice.
We had the best experience ever getting our car fixed. The service, the txt updates, the work on our car was outstanding. I will recommend Collision Craft to all my friends. Thankyou
Fantastic service! Fast and friendly!
Frequent updates were appreciated. My vehicle was completed in the estimated time frame too.
Vehicle Make : Volkswagen
Jim was phenomenal and the fix was professional and fast! Thanks for the top notch service.
Everyone at collision center was friendly to talk to and got my car back to the way it was
You were absolutely amazing! You kept me updated the whole time! You are the best in the High Desert as far as I'm concerned. Thank you for making me feel special!! Thank you for Washing my dirty truck!!!!!!
Was only disappointed that the insurance wasn't contacted about the extra day of rental need. Other than that, the office staff was great and honest and helpful.
Vehicle Make : Mitsubishi
Good job looks great
I had a wonderful experience with autobody auto center. George kept be up-to date on every aspect of my car. I would highly recommend them to everyone I know. Thanks for everything.
Thank you for all your help and great customer service!
They did such an awesome job with my car. They were all very caring and Bill seemed to really care about my concerns. I'd go back to them anytime. Jessica the receptionist was very good to me. She even had them double check the cleaning for my car.
Thanks to all the crew at Auto Center Auto Body for making my car look new again. From George, management,update system, detail department, good customer friendly service that keep me posted through the repair process. Thank you all, I will refer all my friends and family to come to your shop for any collision work needs, thank you all.
I loved working with Cory. The car looked and ran beautifully
Very professional! I will recommend Collision Craft for anyone in need of them in the future. Thank you Collision Craft for making "my vehicle" beautiful again!! I also love the update texting to keep me informed during the whole process, awesome!!
I loved tge daily updates. My suv looked beautiful when I picked it up. The staff is kind and caring. They went out of their way to take care of us even though our insurance was not as cooperative and caring. Thank you so much.
Very friendly people. Text message status updates are nice feature. Was told 4-5 days for repair, but when I brought car in, was told 7 days (incl Sat but not Sun) then told 8 days, repair actually completed in 6 days. More accurate timeframes would be useful for customer planning & arrangements.
loved it. and the work was completed in a timely manner
I still don't have my truck !!
Excellent service kept me informed about my car all the time with out even have to call them real courtesy staff on hand give them a 10+ thank you.
My car was completed in the time frame promised. And sparkling clean and vacuumed to boot!
Vehicle Make : Mitsubishi
Thank you for taking care of my car and I loved the detail it got, needed a nice vacuum so very appreciated!
Always great to work with Redlands Auto Body. Derald has helped me both times my Volvo needed repairs. I am very happy with the work and the way I am kept updated via phone calls from him and the automated text messages.
Thank you for your service and will keep you in mind if any future work is needed.
The service was excellent and I was kept well informed throughout the entire process. This team went over and beyond on all aspects of the job.
Excellent work and friendly staff!
Thank you for the excellent service! I will recommend you to everyone!
Grate job my truck looks good thanks for everything
You guys did an amazing job. Thank you for your service.
Theirs nothing much I can say. I loved getting weekly updates on my vehicle. Witch shows good customer service. I appreciate your work and wouldn't mind return if repairs wore needed.
Terrific service. Great staff. The text message updates were helpful and informative. Overall I'm very satisfied with Redlands Auto Body & Frame and will be using them as a reference for future customers.
Truck still working good ... rides really nice ....thank you
Well done and delivered on time
They are very nice and helpful and completed the repair real fast . They kept me informed . They are great. I recommend them highly.
Vehicle Make : Volkswagen
Collision center was great at updating me about my car, made the rental process easy with an in office rental service, and fixed my car super fast as well as returned it squeaky clean!! They really went above and beyond. The staff in the front office was also super friendly. Thank you!
I was told they replaced transmission fluid , I did not understand why it needed to be replaced and I see it is not listed as something that was done. It was to late in day to call about it. I will call on Wednesday 8/24/16 also car was not ready at 3 pm when I got there after getting a text saying it was done at 12:45
Very professional staff, friendly and quick. Got my car done on time. Thank you
Erin and Ben were great. Thanks for making it an easy process.
Great work and great service.
Service was great, liked the txts of updates on my car, workers were polite, was great service overall
Redlands auto body and frame did an outstanding job repairing the damage on my car. When I picked it up today it was like picking up a brand-new car at the dealership. Well done you guys!
The text messaging that I received to update me on the status of my repair was wonderful. I was kept fully informed and never once had to call. Corina and the other girls were helpful and informative. When my car was done and I went to pick up my Fiat, Gil brought my car to me, explained all of the repairs and the lifetime warranty. He was wonderful. I would recommend Collision Center Of Riverside to everyone!!! Thank you!!!!!
I'm left very happy with the service. Thank you
Yes they kept me in **** and my car looks great
I am amazed at the work that was done. Also the personnel was professional and very informative. Thank you!!
Delivery was on time and in great condition and I would highly recommend their service to my family and friends any time.
Very smooth and loved the up to date text message on the repairs of my car. Cory was very nice and the girl at the front desk was great
This is our second time with the Auto Center Auto Body shop. We couldn't be happier with the work that was done. The staff was courteous and the car was finished ahead of schedule.
Did a really good job I'm impressed
I rate Auto Center Body Shop A1, they are the best and they are friendly and fast and answer all of my concerns. I cannot say enough good for this company. Everyone is Awesome, Awesome. From manager to the employees. I was always notified from start to completion of the work. They all deserve a Big Hands Up!! This is from my heart. Sincerely, Yolanda W
Awesome service ! First day dropping off my car the girl was so sweet, and when I came to pick it up because I couldn't get a rental she offered me the rental they had which was amazing. Also, Raul and Brandon who I primarily spoke to were so kind and helped me every step of the way more than they needed to be. I was in for a collision repair and I can definitely see why triple a recommends them. They were quick and fixed everything beautifully. My car looks brand new and better than I ever expected it to be ! I want to take the time to personally thank this staff for being so quick and courteous. Another thing that stuck out to the legendary service was that Brandon had called me said my car was done, I left class early and when I told him that he said originally my sister could pick it up, since it wouldn't be done until the next day. However, I got a call about an hour later from Raul saying they were going to get it done today since I left class early which they did not need to do. They went above and beyond to ensure that my car was done the day they had told me, and that says a lot about the type of service you guys offer. So thank you so much for doing such a legendary job and I hope that it continues to stay this way!:)
I'm very much satisfied with my car and the work that was done..
Thanks again for all your help
Brent dealt with my car and I was very satisfied with how quickly it was finished and they did a great job. Also the girl in the front office Rochelle was very helpful, polite, and always one step ahead l saving me lots of time! Definitely would come back here.
I am VERY satisfied! From start to finish I was treated respectfully, given updates on the status of my repair and offered clarification for any questions I might have had. I personally work for a local Farmers Agent and have referred work here because they are a part of our Circle of Dependability but now I have had the chance to personally see why. Redlands Auto Body & Frame is a stellar operation. I worked with Ben and he was great too. I have to say, they got some of my referrals before but they will get ALL of my referrals now! A big thank you to everyone at the shop, my car looks great! -Melanie M
This is my 2nd time using Collision Ctr Rvsd and although I was pleased with my previous experience, I did recognize improvement in your customer service. The weekly calls and text messages were very valuable to me. It helped me to know the progress of the repair, as well as ask questions and not have to worry. The staff was very pleasant and knowledgeable. Great customer service! Ireally appreciated that I could return my rental vehicle at the Center when picking up my vehicle. This eliminated the inconvenience of planning how to return the rental and pick up my vehicle. I will be referring your business to those in need. Keep up the good work! Thank you.
Friendly and courteous staff Thank you for your great service
Happy we're happy with the job you guys have done with all your people would recommend you guys to anybody who asks us thank you thank you thank you
Friendly staff, and honesty is what makes this place great 1-10. I would give a 10!
Awesome customer service from the moment I dropped my car off. Repair time was a lot quicker than given estimated time. Very happy with the outcome and will make sure to recommend to others!
First time using Redlands body shop and they did an excellent job on our Town n Country van. They are fast and very nice company and keep you informed day by day on how things are going and they even finished a day early. Great place and will recommend it for work to my friends. People in he office are very friendly and go out of their way to help you. Thanks so much for our great work and hospitality
My vehicle looks amazing steve awesome job for you and your team
Appreciate the text updates as assurance that work was moving forward to completion on the promised date. Actually was delivered a day early. That does not happen often. Thank you. Terry
I was well taken care of. The staff is excellent, friendly and kept me well informed on the status of my vehicle. The work on my vehicle is excellent quality. I'm a very happy customer. Would definitely recommend.
Everybody did a great job! it's always a pleasure to have my repairs done at Collision Center, Riverside. You guys really get it. Thanks again.
Vehicle Make : Volkswagen
Fabulous help from Ben!
Thanks for loving our military n taking care of us!
The best work and service!
Bill n Robin Sick
My experience was very good. The staff were all very helpful a very good experience. Great company
My experience here was great. I am very happy with the work done to my Chevy cruze. Also the time it took to be completed wasn't as long as I initially thought . Thanks so much again and also to the men and women in the office .
Gerald was excellent, kept me informed of progress, and completed the work ahead of schedule by one day which I really needed. Excellent work. Also Aaron was most helpful and efficient and went out of her way to be of assistance when I needed it. Thank you very much!
I was very impressed with the staff & their knowledge and professionalism. My car was repaired perfectly in a very short time, which am very thankful for. Thank you Highland Auto Body!!!
We were so impressed that the truck was so clean, that was awesome and it looks great, no one would know it was in an accident
Very fast and excellent job.
The people at the counter have excellent customer service skills! Estimator was
Excellent and courteous!
I would certainly recommend your business in the future!
Im pleased with the serviced they had done, not only fix the seen problem but also the hidden problem,job well done ,appreciate.
I was worried at first because of the location. I was quickly releived of my worries by the professional and courtesy staff. I had a horrible rental car(no fault of Highland Auto Body) but I YB. have m
YI was extremely histatic when I received a call a day early that my car was ready for pick up. I am hard of hearing in one year and almost dead in the other. I kept having to ask the young lady helping me to repeat herself. Never once did she seem bothered or annoyed. I was pleased with the random informational text regarding the progress of my car. I will highley recommended Highland Auto Body for body repair. . It was a pleasurable experience. Thank all the staff at Higjland Auto Body for the kindness and quick work.
Very professional and friendly. Kept me updated on the work being done and hit the deadline given right on point. Car looks good as new.
Thank you very much it looks bettet than it was, exelent job..????
Great service! Easy to work with. Quality work.
Two collision repairs in one month. Thanks, RAB team!
Everyone was very friendly (non-robotic), professional and well organized. The cost of repairs was very reasonable as well. JOB WELL DONE !!!! ????????????
You did a beautiful job on such a large vehicle. I'm very impressed!
I can see the damaged area in the lighting in my garage.
Very professional, fantastic job and would definitely recommend them!!!
Everyone was very helpful and nice.
Very thorough well done job. Everyone friendly and helpful. Appreciate the updates and customer service.
Every staff member I interacted with was friendly and courteous. They listened to my stories, recognized me from previous visits, and made the process so smooth for the work on my fleet vehicle
Great job in repairing my car. I was extremely satisfied with the job you guys did. Thank you.
I was very satisfied with my car experience at this shop. I would gladly return and will recommend others.
Good communication. Did what they said they were going to do and found an opportunity to do a little extra . I would refer them to a friend
Vehicle Make : Volkswagen
They attempted to have bumper repaired and reinstalled. Bumper was misaligned and was unable to be corrected by body shop. This repair to over 9 days and left me without a car for the duration. When I refused the car, they decided to put a new bumper on and it only took 6 hours. I was given a rental car with no gas that required me to fill the tank. Given the extreme duration of the prior repair, I anticipated to be in the rental for a few days. I filled the empty gas tank with $42 worth of fuel and now have to return the car because they say real pairs are completed. After picking up the car for the second time, I start getting warning messages on the dash from what appears to be an unplugged or properly seated connection. So far, I have wasted 5 hours of my life waiting around and over $35 in unused fuel on a rental car. Quality control is severely lacking if nobody ever noticed a single issue prior to my arrival for pickup. I am still currently sitting outside, late for work, while they attempt to fix the car. I am now spending my hard earned leave from work to wait on incompetent body and repair work to be corrected.....again.
Truly A+ professional team. From the moment I entered I was helped, updated, and provided answers to all my questions. Loved the daily texted updates. Vehicle upon pick up was prompt and car was deliver beyond my expectations. I will totally recommend to all my friends and relations. Thank you, truly !
Vehicle Make : Volkswagen
Job well done thank you
The best auto industry repair service I have EVER been to. From the friendly receptionists to the repair work done on my car... You are THE best!! The text messages relaying info about the completion of repairs throughout the process is awesome! I didn't expect to get my car back looking a million times better than when I dropped it off!! I appreciate the car detail & the friendly service. Thank you so much !!
There is paint and little dents on my windshield. These were not there when I brought my car in. Pretty sure it got sandblasted or was in the vicinity If a car that did.
Extremely happy with the repairs on my car, I would highly recommend your shop to family and friends. Thanks again to Gil and the staff for the first rate customer service!
I feel they did a great job with the car. And I was happy they kept me informed throughout the time it was in the shop and how the process was going. Thank you!
Wonderful customer service. Everyone was very nice. I didn't have to wait long for anything! The repair looks amazing, I will reccomend you guys to friends who need car repairs in the future. Thank you.
The staff were professional and friendly. And work was perfect. Thank you for a great experience
Everyone was very professional and knowledgeable. Excellent experience
There was a sent near the gas tank, and the gasket above the side pannel is damaged.
very good job very satisfied looks great
I am very thankfulto you , I like the way you fixed my car ,good job
Your Team should be proud of the hard work and professionalism that we, the customer, appreciate and admire.
I was very happy you called me 8 days early to say my truck was ready. I did not appreciate the fact I was told to bring it in and when I did it say there for 2 weeks before even getting touched.
Every one I encountered was totally helpful and professional.Cory did an excellent job of expediting the work on my truck and I couldn't be more pleased.Thanks to your entire team
Every staff member I dealt was polite, helpful, and professional. From the front desk, to the initial and end inspection maintenance guys, I felt like I was in good hands. A date was given when my vehicle would be finished, and you guys delivered on time, even with a potential second issue with a previous claim. I would come back again, and recommend Auto Body Center to others. Thanks!
I'm completely satisfied with your service! Start to finish was progressional and easy! Thank you.
Super friendly! I like how I was kept updated through text and email!
George was awesome, kept me updated and gave me my car back sooner than expected. My car looked brand new, thanks you
Everybody at the shop was very professional, couldn't ask for better service. I wish all businesses would be as comprehensive and thorough as Collision Craft. Thank you for the great service. I will be definitely recommending your business in the future.
Vehicle Make : Volkswagen
The Redlands Auto Body & Frame team impressed me beyond all belief. Corey was fantastic at keeping me up to date with the progress of my vehicle. Redlands is a little far from where I live, but seeing the results of my finished vehicle, made Redlands Auto Body & Frame my favorite shop. 10/10 would recommend this shop to everyone.
Thank you for the great job you did on my car. I can't tell that there was damage. I also appreciated being kept in the loop with text messages letting me know the progress being done. It was even done a day before promised. Thank you again!
Derald was very professional and accommodating and makin sure everything was a hassle free. Thank you for being approachable and professional.
This is our 4th trip to this location in 8 months. We have received excellent service.
The estimate and drop off process was painless and efficient. I appreciated the text updates on progress and the fact that the estimated time to complete was spot on. My wife also reported that the pick up was courteous and efficient.
Vehicle Make : Mitsubishi
Thanks for taking care of Francis, the greatest warrior of all Bugdom. ????
Car looks great & I love the fact it was so clean when I picked it up .. Love the close contact thru texting ... You were highly recommended & I sure understand why... Great job !
VERY GOOD WORK, I,M VERY PLEASED, THANK YOU ALL.
Prompt service, excellent workmanship, perfect results. In short, great experience, and the only pleasant part of my accident's aftermath. Thank you!
Second time bringing my car and got the BEST service both times.
Quick, easy, always in communication
Awesome job and very friendly staff. Thank you!
Eveyone was awesome !! Really were very helpful , polite & prompt with service . Had car ready a day earlier which was great !! Corey was awesome !! Very professional , top notch business . I will recommend them to friends & family !!
The truck looks great . Thank you for providing such excellent service . I was very impressed by the level of customer service and communication I received throughout the repair . Huge Kudos to Your Amazing Team and your Management procedures ....
I will be returning the car for a better paint job.
She looks beautiful and runs like a dream. They were very attentive and finished ahead of schedule. Personnel are very nice. Place was super easy to find. I would recommend them in a heartbeat.
George was very helpful he explained the process clearly and patiently. I love the update text. You guys are awesome!
You guys did a GREAT job, thank you so much!!! ????
It's like the accident never happened. Customer service/communication was awesome. You all really took the stress out of my situation and were a true blessing to me.
Vehicle Make : Mini Cooper
Great job repairing my vehicle but also great job in communications, keeping me informed as to the progress of my vehicle.
The car turned out great! Like it was new. My only gripe was that it took longer than expected. But I would rather it take a little longer so it's done right. Raul was great. Thanks for a awesome job!
I will recommend u to my friends and anyone who wants to know of a good auto body shop.
Thank you for the updates and quick service. I will recommend to family and friends
Appreciated the current updates and the efficiency in completing a job well done!
Vehicle looks great, thank you for doing a great job
They're amazing and I love the text messages for the updates!!