I really appreciate how easy you made the experience. I also found the final package that you provided very informative and contained much more information than anticipated.
True Collision has a really great team of people who are dedicated to what they do. They always kept me apprised of where we were at in the process of repairs on my vehicle. True professionals! Great job guys and thanks!!!
True Collision did a fantastic job start to finish. The car looks perfect, communication with them was excellent and it was done in a timely manner. Thanks!!
Vehicle Make : Mitsubishi
Jeff & Doug did a fantastic job of coordinating the repairs to my vehicle.
They did a wonderful job and taking care of the car. They would get a five star rating from me.
The staff was very professional and available immediately when I called and came in. The work was completely earlier than predicted, and my car was washed. All of the repairs were done and look like new.
Service was amazing and very time efficient . Doug and Jeff were awesome to deal with and would recommend true collision to anyone looking for a repair!!
I was very impressed with the overall service. The people at the front desk were extremely nice and helpful. They set up a rental car for me and made the whole process easy for me. I will definitely recommend your services to my friends and family. Thank you!!
True collision was wonderful!! I brought my car in for an estimate and they were able to fix it the next day. They had great service!
Professional, kept me informed, friendly and responsive.
I was extremely satisfied w/my recent repair experience for the following reasons:
(1.) At USAA's direction, my initial contact w/True Collision at your Moon location was with Customer Service Rep Jackie who was great to work with,
(2.) but in coordination w/her manager gave me the option of going to your Crafton location because there would be a slight delay in starting work on my SUV,
(3.) I was put through Rachel, the Crafton Customer Service Rep. From the initial process of arranging the delivery of my vehicle to dropping it off and picking it up, Rachel was a total professional in how she explained the process and addressed my concerns, and finally
(4.) the work performed by both your repair and paint departments exceeded my expectations. The paint is a great match, my vehicle no longer shakes/vibrates, and w/the alignment it drives straight.
Yes. I am very satisfied!!!
Everyone was nice and very efficient.
Kevin was professional, courteous and responsive and made our overall experience a good one.
Vehicle Make : Mitsubishi
Jackie, Jason and David were excellent! They are a fantastic team. Jackie in particular went above and beyond to make sure everything went smoothly between insurance, the car rental, and getting the car fixed plus made sure that all of our questions were answered. Thanks guys!
Everyone was extremely helpful and polite. Customer service was outstanding! The timelessness and quality of work was aso excellent.
13th Master Chief Petty Officer of The Navy (ret)
Chief Operating Officer
My chev stop lamp message keeps comin on
True collusion has done an amazing job, not once but twice with my vehicle! They are so professional! Having enterprise next door is also so convenient! Thanks again for all your help!
Our car looked great when we picked it up. The team did a wonderful job. I will be suggesting True Collsion to family and friends.
This is the third time using True Collision for car repairs. I am always very satisfied with their work. They are very helpful answering all your questions and the whole staff is very courteous. I recommend them to anyone needing car repairs. Barbara W
Its really awesome service. I give 10 out of 10. No issues at all.
Gieco/true collision & Enterprise Rent-A-Car combination is too good at Single location.
Rachel was very pleasant and professional as were the other employees I would recommend them and use them for any future repairs.
The team there did a fantastic job of fixing our car and doing it extremely quickly. It took us longer to drop off the car with them than it took them to actually repair all of the damage. They were great!
Thanks for everything! The staff was very friendly and accommodating. Everything was explained to me, there was communication from start to finish and the repairs were done in a timely manner (as promised). I hope I don't need to use your services again but if I do, I wouldn't hesitate to call. Thanks again!!
Rachel aways goes up and beyond. They did a beautiful job on my car, not only on the repair but it looked as though they detailed it. Thanks for the great service!!
Vehicle Make : Mitsubishi
My outlander looks brand new again! Thank you for taking such good care of it!
My driver side headlight no longer works
It was nice to have everything in one central location. There was conflicting information about my car being finished, but the work was completed quickly. The people in the Enterprise office were knowledgeable and patient.
Rachel was very helpful the entire time that my was in the shop following my accident. However, when I picked up my car and it was ready, they still had to "lift" the front end to ensure it was attached. The front end is still loose, but Rachel proactively was going to look at the previous estimate and call my car back in the shop. Also, I have noticed since I got my car, some issues I did not have before my accident. There is a vibrating/stalling feeling when I am driving down the road, randomly with either the gas or the brakes. I not know if these two issues are connected, but my AC has been making a stranged "buzzing/vibrating/yelping" sound as well.
I want to ensure I can get these issues fixed while my insurance company is paying for the estimates on the damages of my accident.
Shane A. Schneider
Jackie provided outstanding service and support for me. She went over and above to work with my tight schedule and special needs. I couldn't recommend her any higher!!!! Bill Eiler
I had a piece of door molding removed from my drivers side door and left in my passenger seat when I picked up my car this afternoon. When I got home and discovered the problem, I called and was asked to come back. I returned and received no explanation as to why this was done. I also commented that the molding appeared bent, but was told it was fine and someone would reattach it. Well, my car is now left with a bent piece of molding on the door haphazardly reattached to the door and scuff marks on the door paint from the attempt to reattach it. I will be calling when you reopen Tuesday.
Yall did the work on my car quickly and well. Car looks great and cant wven tell it was damaged. Job well done. Thank you. Customer service was fantastic.
Everything was handled perfectly. Thanks to Ryan for his great service. My car looks great & was nice and clean when I picked it up. I didn't realize the service came with a car cleaning. I am so happy with the service & workmanship. I will recommended to friends & family easy! Thanks Erin.
Repairs are good. After coming home and opening my trunk, was pretty upset to find that all of my old parts from the air bag and the seatbelt were in there. It was not cleaned out of the damaged pieces.
Vehicle Make : Oldsmobile
Easy to work with.
Rachel was the best! Kept me informed about my truck.
The team was done a lot faster than they said they would be and everyone I dealt with was very courteous. Rachel at the front desk was extremely helpful. Awesome experience.
Told me they were going to cover the rental car but I was charged $157.00
Thank you once again for fixing another one of our cars. Great job guys. I will definately being using you in the near future and if anyone needs a recommendation on car body repair I will definitely recommend you.
Rachel was very helpful in keeping me up to date on the repairs. I was pleased with the outcome, and would definitely come here again. Thanks!
Vehicle Make : Volkswagen
Your team performed much, much, much beyond any of my expectations. Communications and service is 100% customer focused and it is greatly appreciated!!
Very fast, very profession work and service. Much appreciated!
This was our second experience with True Collision and they blew us away again. The car was repaired in a fast manner. We were provided updates frequently. The evaluation was efficient and thorough. Everyone did a great job and the car was even washed and swept out!
Ryan and his team were very professional and provided a quick turnaround to get us back on the road. Kudos to the team at True Collision.
Excellent customer service, always kept me updated on what was going on, and they do great work that they warrant.
Dave was amazing to deal with. I'll be back again.
Nice interaction. Professional.
Awesome service and communication
Vehicle Make : Mitsubishi
Keeping me up to date was very good so I did not have to keep calling. Emailing was the best for of communication for me. Thank you.
We are very happy what you did to our Nissan
Awesome job, great communication, job done when promised
Quality work in a timely manner, great correspondence regarding status updates/ explanation of services
This is the 2nd time we needed body repairs done to our cars and both times we were extremely satisfied with the work of the True Collision Center. We definitely recommend True Collision Center.
Just moved to the area a year ago. Had my car worked on twice here. Loved Rachel at the front desk who constantly kept me informed and updated. She definitely an asset to your business. Also met one of the guy in the shop who worked on my car and was very pleasant and said if I needed anything at all to just ask. Nicest body shop I've ever dealt with. I'll be back for work (hopefully not for awhile) even if I move out of the immediate area.
Excellent customer service made things easy!
Very professional , very quick service by Ryan and Rocco.
I was kept abreast of my car repair throughout the process. Rachel Briner was helpful and personable in each phone and email communication that I had with her. The work was done well and even the pin stripes on my new front door matched the striping on my back door. Even the folks at the Moon location where I retrieved my car were nice. Thank you!
I was lied to by the guy I talked on the phone about fixing both mirrors. He told me that there is no way they can fix a part of the mirror, because it comes as one piece therefore they will have to replace the whole mirror with new ones. I paid the price for two mirrors. Not only I did not get new mirrors they did fix the place ones right.
2- I was told it will take 2-3 days to fix my car.the document they gave me says the work was done in 3 hours. Why was my car there for 5 days with me stuck and paying for a crappie rental car?
great service and attention to details. Would recommend you very highly.
Jackie was a complete pleasure to work with during this terrible situation. She is a complete asset for your company!
They did excellent work on my truck and kept us updated every day
The lady that works your front desk, Rachel? Was an incredible help. She was so friendly and kind and really went above and beyond to help me. It made my experience with your company really enjoyable.
Every time I need repairs I choose true collision. The staff is always professional, courteous and act in a professional manner. They truly do care for the customers. We're not just another damaged vehicle. On a scale of 1-10, they are always an 11!!
Everything was well done. From the detailed walkthrough of the damage, to the timeliness of the estimate and repairs. Going the extra mile and detailing the interior was an awesome surprise that leaves a positive impression that will bring true Collison center to mind if anything happens in the future.
Thank you so much for not only successfully fixing the car, but doing so in a timely manner and allowing us to leave for our scheduled vacation. True Collision was wonderful to work with.
Staff is fantastic. Repair work done is incredible. Thank you.
Excellent service and would recommend your shop to all my friends and colleagues. Thanks again, Dan Jaeger.
I was very happy with the work done on my car, I was even more excited about the cleaning of the inside and outside of my car , it felt brand new. Kathy and Jackie are so very nice
I'm satisfied with the service. The car was done within the timeframe I requested.
An outstanding job.
Jeff, Kevin and Rob are true professionals (no pun intended). Service was excellent and the results flawless. Well done.
COL(RET) P.M. Serra
Overall a great job. Rachel was outstanding keeping me informed thru the process.I could not be more pleased with True Collision Centers.
Thank you for the fast and friendly service. You made the entire process very easy for me! Thanks again!!
Rachel was the ultimate professional. They did leave a couple chalk marks on my vehicle after I picked it up but that is just a little bit of attention to detail that can be addressed. Thank you
Very efficient service! Friendly staff just made the whole process much easier. I felt the communication was key. Kept me informed at all stages of the work.
Wonderful service and staff. I am very pleased, thank you! My Jeep looks great and it was completed ahead of schedule.
Quick service and the work looks great. Thanks guys!
Rachel, the Customer Service Rep, was my pint of contact. She was efficient, friendly and professional. I am satisfied with the work that was done, and would rate my experience with True Collision as excellent.
Always fantastic service and quality work!
Fabulous experience, from USAA to True Collision to Enterprise. True Collision not only completed the repair expeditiously but also coordinated well with USAA and Enterprise. No fuss. Just did it. Rachel was great.
Job was done quickly and with high quality. I was very impressed with the color match. It looks like nothing ever happened.
Great work! Great customer service! Great overall experience!
Customer service was exceptional. I received the car estimate and repair very timely. The two women that I dealt with regarding my car insurance and repair work were extremely personable, responsive and super to work with. They made the rental car experience go extremely smooth. I forgot something in the returned rental car and within minutes, they called back to ensure the issue was resolved. Overall, extremely satisfied for what i feared would be a dreaded experience. As a bonus, was very satisfied with the car repair and it looked brand new.
The entire team was fantastic! Kathy was very thorough and understanding, and the team made sure that I was satisfied with my vehicle before leaving. Everyone was so helpful, and the car looks great! Being in an accident is scary and stressful, but knowing the work and hard part is going to be handled by such a wonderful team helped to put my mind at ease! Thank you all again!
Easy to drop off, attentive and personable staff made it a good experience
Good advice. Quantity service. Finished in there days
As frustrating as it was to have someone run into my car, you made the repair process quite the opposite - my car was ready sooner than expected and the entire process went smoothly. Thank you very much for your outstanding service.
My door looks good and the rim. I am very happy with the work they did.
Fabulous service. I couldn't ask for an easier experience. Great communication. Thank you for making it easy for us.
I was pleased that, first, they were able to get me in so quickly. Second, they completed the job in a very short time and third, not only did they do a great job on the repairs, they cleaned my car!! I was not expecting that.
The work is first class. Hope i don't need u but if I do u will get my business thank u Jim obritz
Awesome customer service and a very quick repair! 10/10 will definitely come back in the future!!
Extremely friendly and knowledgeable team members. The quality of the work was great. The time to complete the work was very reasonable. I appreciate the relationship with USAA.
Very professional and my car looks great
The team was very friendly and efficient. Thank you for your work.
The door was painted great but there were scratches on the door handle as well which are still present.
Everyone was accommodating and pleasant to work with. Thank you for making this and easy process.
Excellent repair, it just looks great. They're nice people ant to top it off they had my car ready really quickly. Can't recommend too highly
Very happy with the personal. They kept me informed on the progress of repairs.
Professional friendly representative, fast service
Your employees are efficient, attentive, and courteous. The car was perfectly restored! Thank you.
The girls in the True Collision Office were awesome! My car looks great as if nothing ever happened!
The repair of the bodywork looks great, but the hoses were not properly done on the radiator - one was against a flywheel that pulled the hose clamps off and cut into the hose itself. As a result, I lost all of my antifreeze and had to take the car into a shop. When they noted the problem, they told me to return to True to get the hoses done properly. That repair is scheduled for next week.
Everyone was very kind and professional. And my car looked wonderful after all the repairs
The hail damage was repaired so well that I could not see any evidence of work being done and the truck was detailed beautifully.
Work looks great. And service was timely. Thanks to everyone involved
Nice timely work and all very Professional!
You guys were awesome! had my car done in 1/4 the time another shop estimated. And then the detail job was perfect! Thanks for everything
I had a great experience. I mean my car was fixed, which was the sole reason for the business. I was incredibly shocked that I was able to do a payment plan. That helped me a lot.
Everyone I encountered were nice. The process was easy, and I will definitely recommend True Collision.
The service was prompt and the repairs were done right. The car was returned very clean. I would recommend them to my friends.
Timely service. Everything went smooth. The personnel was very polite and peofessional. Thank you.
We dealt with Jason in Moon and Rachel in Crafton. We also talked to Kathy today at the Moon Center when we picked up our car. They were all very nice. Rachel was the one I dealt with the most.. She was exceptional. So very pleasant on the phone
and willing do do whatever we needed. She was great!!!! My husband and I are very pleased with the car
Customer service was excellent. Racheal was great and also the gentleman I assume was the manager was very accommodating. I noticed a small dent that was new after I left (almost not worth dealing with) so I called the to ask Racheal to make a note on the account in case it bothered me enough to get it fixed. She said if I wanted taken care of it would be no problem. The office and the garage was clean and organized. I would definitely recommend the service to friends and family.
I was provided exceptional service and was truly satisfied with my experience.
Great staff and my car was done in one day!
Jackie was awesome at communicating what was happening and expediting getting the car fixed
I enjoyed the constant communication updates of the progress of my vehicle
The service was great. My car was fixed in one day. I expected it to take much longer. Everyone was super friendly and helpful.
Very happy with customer service and repair. Will definitely refer True Collision! Thank you!
Dropped my car off without the check engine light on; got it back and the light was on so you still have the car and my service is not complete.
The work was done quickly and professionally. The representative kept me completely up to date with the status of the work. Well done!!!
There was a perfect job !Thank you very much !
From scheduling the repair quickly and conveniently to having my car professionally restored to "good as new" condition, I am very satisfied with the high quality of service experienced at True Collision.
great experience. very professional.
Jackie was an absolute pleasure to work with. She allowed me to understand everything that was going to take place with my vehicle and provided me with constant updates. If every business had a loyal employee like her, it would be awesome!!!
Repair was handled very quickly.
Communication was excellent.
Car returned washed and interior detailed.
Completed in timely manner
I really liked the customer service. Rachel was very professional and helped me with anything I didn't understand. She is a real assets to the company. She made me feel welcomed. Five stars to her and this shop.
I liked and appreciated all of the communication that was received during the time my vehicle was at True Collision Center.
My car looks good as new!
Vehicle Make : Volkswagen
The customer service was fantastic! The two ladies who called were always helpful and polite, and I'm so impressed at how quickly my car was fixed. I will definitely recommend True Collision to people I know. Thank you!
Great, fast and looks good. I haven't had a chance to look close but looks good.
Very friendly staff and the work was top notch!
Didn't realize my new rear light was missing all the bulbs until I got home. Should've at least been warned! Otherwise great service.
Rachel and Jackie were both amazing. This was a great experience.
The service received from True Collision representatives was beyond exceptional. Rachel demonstrated not only excellence, she exuded care and compassion and a genuine concern.
The repair work was perfect and the shop even washed and vacuumed my vehicle. My experience on a scale of 1-10; was 100.
Thank you True Collision for all you have done.
The email updates with the status of my vehicle were very helpful!
Everything seams fine haven't drove it that much , but i told you I needed it by Friday and you delivered. Thank you for your prompt and courteous service.
Will use again and recommend them to friends
My vehicle was completed sooner than expected!! The work done was beautiful!! Kathy and the rest of the team were super helpful and so pleasant to deal with!!
Excellent service. Prompt attention. Friendly smiles. Keep up the great work.
Everyone was was great to me and the workmanship is wonderful.
Everyone was very nice and understanding of my situation (recovering my foot surgery). The repairs were done very fast!
Very positive experience both from a customer service experience and quality of repairs, thank you
The service was great! The people were friendly, I was well informed about the progress of my vehicle the entire time, and they had my vehicle completed faster than I expected it. I love the work that was done on my car!
A job well done and a very quick and smooth turnaround time, I am very satisfied with the results. thank you to Jeff, Jackie and entire team!
Vehicle Make : Volkswagen
Your office staff was more than accommodating.Jackie did everything she could to help me and make my repair experience as easy as possible.
Friendly and fast service said it would take 5 days got it back in 2 plus they cleaned the inside...
Nice service and very fast. Which is very good
Everyone was extremely friendly! Getting into an accident is never a fun thing to deal with but True Collision Centers made it much easier. The work was done very quickly and looked great which was very much appreciated!
True Collision folks made the experience painless. wonderful attitudes, friendly, thoughtful. the work was done in one day when we thought it would be 4 days. I cannot say enough good things about them.
This was terrific one stop service.
Beautiful job repairing the damage. Really appreciated getting the car back washed and vacuumed and looking like new again!
repair was completed ahead of schedule only thing i didn't like was the estimate was given to me at around 3100 and then it came out closer to 4000 when i came to pick up the vehicle any change in pricing should have at least notified me
Everyone was so nice and helpful! It didn't take as long as predicted and our vehicle looks brand new! Great experience! Highly satisfied!
Vehicle Make : Land Rover
Rachel was excellent to deal with. Thanks all!
It was a fantastic experience. Rachel was awesome and made the who experience pleasant. The car is old but the work on the liftgate looks great. The paint matches perfectly and no one could tell it was damaged. The guys even transferred our "Pitt" medallion to the replacement tailgate without asking. I never want to have another accident, but if I do or if a colleague, friend, or family does, I know I will recommend True Collision Centers as the place to go. Great customer service and great work. Thank you so much.
Thank you so much for your excellent service, flexibility and constant information stream between myself, True collision and my insurance company. This inconvenient occurrence of the accident was made as convenient and smooth as possible by your staff.
The staff could not be more helpful and accommodating. My repairs were done quickly and perfectly. The detailing of my vehicle was a pleasant surprise and made my vehicle look brand new!
Super quick and easy - i think i was in and out of both the repair shop and rental car place in 5 minutes!
Loved how nice everyone was to me. Everyone was patient with me and accommodated my needs perfectly. I needed my car back in one day and they followed through on their promise. Thanks!
Great job! Professional group to work with.
Vehicle Make : Mitsubishi
I was not informed that my car would be driven to moon and not transported. I want called when my car was ready. My car was returned with less had then brought in. The associate at the desk was not helpful and had no solution to my issue. Told me that were closing up there's not a manager her I don't know what to do for you. I wasn't told I would have to pay the other location using a credit card over the phone.
The only thing that bothered me was when I came by for the estimate. It seemed like things were a little disorganized at first. This quickly resolved but it still made a poor first impression
Very nice people to work with
Vehicle Make : Volkswagen
Rachel in the front office was very personable and a pleasure to work with! The work done by the shop was completed quickly and perfectly!
During the first snow this season, I had an accident that heavily damaged my 2003 Ford Explorer. I only have 208K miles on it and was devastated. True Collision Centers worked with my insurance company to complete as many repairs as possible so I could keep my baby. Thank you!
Wonderful job done and helpful and knowledgeable staff. Very happy.
Timely and professional service, very happy with the service I received and my car looks great!
It was very satisfying to have everything happen as promised. Very courteous.
Excellent customer service
Car was done a day ahead of promise, and Rachel is an amazing employee! I am going to miss talking to her, she had this ability to make you feel like you were friends and not just a customer. You have a true gem in Rachel!
Thank uou for vacvuuming out my car. I truly appreciate it. However leaving me with no gas was frustrating as I had to stop on my way to work and was already late
The email updates on the progress of my car were incredibly helpful! When I picked my car up it was not only repaired well but very clean. Hopefully I won't need body work again, but if I do would definitely return to true collision in Etna.
The front desk staff is AMAZING. From scheduling to pickup, I've NEVER experienced such great customer service from an auto body shop.
This is an exceptionally well run, high competent, honest and courteous business. I have had my car repaired by them twice and the experience was fantastic. Great people.
You made the process quick, easy and seamless. Thank you so much!!
At least not yet.
The left rear turn signal is not working, which is the area that was repaired. Hopefully it is only a burned out bulb (that I will replace today) and not a broken or cut wire running through the repaired area. I will call if a new bulb doesn't work. Otherwise it looks great.
Excellent work, excellent customer service I highly recommend them for service.
Need to order the right part, cost time to wait for wrong parts to arrive
I like that they clean my car when done.
I do not want to discuss anything with you.