Fantastic service, unbelievable speed in getting a quote and finishing the work, wonderful customer service from start to end. Could not have had a better experience. Thank you!
Phenomenal customer service!
Execution and communication was flawless.
this is my second experience with True Collision - both great! The first one about 3 years ago was conventional with the pre-repair walk-around and post-repair pickup. This time I wasn't able to be there in person and was able to trust the team to complete my repair - car looks and performs well! Thanks for your speed and flexibility, and, as always, I appreciate your lean six-sigma approach.
Rachel is the best! And it's unbelievable how fast the repairs were completed. The next time I crash into a street light, I will bring my car back to True Collission.
Complete professionalism. Rachel is so sweet and nice.
My car still smells like deer carcass. I called Rachel and left a message that I would give it a few days to see if it settles down but it has not. In addition, I have not heard back from Rachel to see if the undercarriage of the car was power washed to alleviate this problem.
Other than that, I'm satisfied.
Could not ask for better service or better people than Lizzy or Jackie. If I ever have another mishap True Collision is place to go!
There are still scratches on the front bumper right below the grill on the passenger side. I took a picture. It wasn't supposed to be done until Wednesday, but was done on Friday night way early .I rather receive the car late and done right than early and have missed damages.
The car looks great! The experience I had with the service and specifically Rachel was excellent. There was one small item and the reason I selected No as being completely satisfied was that they forgot to reconnect the rear window defroster wires, which was noticed right away on the way home since it was snowing. I did reconnect the wires myself. Other than that I have no complaints whatsoever, and will definitely return for future service, and will recommend True Collision to friends and family. Thank you again!
I think my car looks better now than when I bought it. Thanks to everyone who worked on it!
Rachael was great to work with!
Thank you guys for all the hard work and the great turn around rate.
I can't believe how quick it took to repair. I dropped it off Tuesday after work and by End of business Thursday,it was done. Thanks.
Everyone was friendly, y'all cleaned my truck and I appreciate that. Didn't take long to get my truck fixed. Also, having Rachel
at the front makes it very welcoming!
I like that they called and emailed me to keep me up to date. And called earlier than expected due date. Informed me about 50 security deposit for rental. Great service.
Great employees & got car back sooner than expected. Grateful that puppy was allowed in waiting room. Jackie impressed me with her skills dealing w/ customers & could remember everyone's name & vehicle information. I will definitely recommend y'all to family & friends. May everyone have a blessed & safe holiday season. Thank you! The **** family
Vehicle Make : Volkswagen
Front desk associates were beyond helpful in all aspects of the process.
Working with True Collision Centers was a quick and easy process with getting my car repaired. I found the staff to be prompt and attentive. I would definitely use them again.
Fantastic service, especially from the gentleman that handled my car and communication. Will definitely come back (if I have to)
It is very difficult to find companies who actually care about their customers and it has been a wonderful experience to have been involved with True Collision since you honestly do have the utmost respect and concern for each and every person who walks through your doors. I will always remember your kindness and will surely recommend your company to those who are in need of your service. My gratitude always...
Staff was very friendly and my car was fixed in a timely manner
Everything was handled well and very well coordinated by Rachel. I would definitely bring my car back here for repairs.
Rachel, Brandy, and Elizabeth were super friendly and helpful. Made the initial experience very pleasant.
True collision made the entire process of getting my car repaired easy and hassle free. They were great to work with, explained everything and the whole process thoroughly, and were very friendly. I would absolutely return here in the future and recommend them!
I appreciated the updates, although I wish I were more updated (via email or however convenient). During my visit, I was told the car would be finished by the end of Friday but it needed to be pushed back due to the holidays. That is fine by me, but I wasn't informed and was told to pick it up on Monday, so I came to pick it up on that day to be told my car wasn't ready. I wish I was informed via email or phone that my car would not ready by the end of Monday either, but it is not the fault of the staff members and I'm sure everyone was very busy due to the holidays.
All State was great in handling my claim. The person I dealt with at True Collision was great. The time frame was also great! I appreciated they cleaned the car and washed!
Looks Fantastic,Great Job. And it was clean on the inside,I really appreciate that. Was done about five or six days early another plus for your people Thanks so much,again a FANTASTIC JOB. Kathy Battelle
Great job and everything was completed very quickly!
Thanks for taking care of all the issues with my truck!
I was very impressed with the service I received overall. True Collisions made everything (rental car, dealing with the insurance co., car services) much easier than anticipated. Thank you Rachel!
Rachel was great with greeting me and she was very nice and professional
I love the job that was completed. The email updates, friendly staff, free coffee. Customer service was thru the roof. I will DEFINITELY recommend True Collision to everyone I know
Great customer service! Excellent quality work. Highly recommended.
Everything was incredibly easy and went with no issues at all. Rachel was extraordinarily friendly and went out of her way to ensure that everything was as easy for me as humanly possible. I had to do very little personally, which significantly decreased the inherent stress involved with the situation.
Everything was wonderful. Please keep up the good work!
Rachel and Derek were great to work with and took care of all my concerns
They did a nice job, fast and courteous
Loved your collision center, everyone was super helpful and nice.
The ladies kept me informed of what was going on and were very professional
Vehicle Make : Volkswagen
A very clean and efficient operation. Rachel Briner was very professional and a pleasure to deal with. Plus, the car looks brand new!
I hadn't washed my car since the hit-and-run accident, and it was seriously filthy when I dropped it off for repair. Thank you for not only repairing the damage from the collision, but also for cleaning my terribly dirty car. Greatly appreciated!
Very mediocre paint job inside the door frame. Not very smooth with scratches coming through. Also found a long scratch on the drivers side that wasnt there before I dropped the car off. Im very disappointed in your services
It was great working with you and I had a very pleasant experience.
I will definitely recommend your company.
Customer service was outstanding.
Jackie was extremely helpful throughout the whole process and the work was completed very quickly.
They got my car in for an estimate and repair in record time. I am very pleased with the quality and ease of service.
Great customer service. Made everything very easy. The job was completed much more quickly than expected. Jackie and Cathy are great.
I really appreciate how easy you made the experience. I also found the final package that you provided very informative and contained much more information than anticipated.
Thanks...really great service and workmanship...
True Collision has a really great team of people who are dedicated to what they do. They always kept me apprised of where we were at in the process of repairs on my vehicle. True professionals! Great job guys and thanks!!!
True Collision did a fantastic job start to finish. The car looks perfect, communication with them was excellent and it was done in a timely manner. Thanks!!
Vehicle Make : Mitsubishi
Jeff & Doug did a fantastic job of coordinating the repairs to my vehicle.
They did a wonderful job and taking care of the car. They would get a five star rating from me.
The staff was very professional and available immediately when I called and came in. The work was completely earlier than predicted, and my car was washed. All of the repairs were done and look like new.
Service was amazing and very time efficient . Doug and Jeff were awesome to deal with and would recommend true collision to anyone looking for a repair!!
I was very impressed with the overall service. The people at the front desk were extremely nice and helpful. They set up a rental car for me and made the whole process easy for me. I will definitely recommend your services to my friends and family. Thank you!!
True collision was wonderful!! I brought my car in for an estimate and they were able to fix it the next day. They had great service!
Professional, kept me informed, friendly and responsive.
I was extremely satisfied w/my recent repair experience for the following reasons:
(1.) At USAA's direction, my initial contact w/True Collision at your Moon location was with Customer Service Rep Jackie who was great to work with,
(2.) but in coordination w/her manager gave me the option of going to your Crafton location because there would be a slight delay in starting work on my SUV,
(3.) I was put through Rachel, the Crafton Customer Service Rep. From the initial process of arranging the delivery of my vehicle to dropping it off and picking it up, Rachel was a total professional in how she explained the process and addressed my concerns, and finally
(4.) the work performed by both your repair and paint departments exceeded my expectations. The paint is a great match, my vehicle no longer shakes/vibrates, and w/the alignment it drives straight.
Yes. I am very satisfied!!!
Everyone was nice and very efficient.
Kevin was professional, courteous and responsive and made our overall experience a good one.
Vehicle Make : Mitsubishi
Jackie, Jason and David were excellent! They are a fantastic team. Jackie in particular went above and beyond to make sure everything went smoothly between insurance, the car rental, and getting the car fixed plus made sure that all of our questions were answered. Thanks guys!
Everyone was extremely helpful and polite. Customer service was outstanding! The timelessness and quality of work was aso excellent.
13th Master Chief Petty Officer of The Navy (ret)
Chief Operating Officer
My chev stop lamp message keeps comin on
True collusion has done an amazing job, not once but twice with my vehicle! They are so professional! Having enterprise next door is also so convenient! Thanks again for all your help!
Our car looked great when we picked it up. The team did a wonderful job. I will be suggesting True Collsion to family and friends.
This is the third time using True Collision for car repairs. I am always very satisfied with their work. They are very helpful answering all your questions and the whole staff is very courteous. I recommend them to anyone needing car repairs. Barbara W
Its really awesome service. I give 10 out of 10. No issues at all.
Gieco/true collision & Enterprise Rent-A-Car combination is too good at Single location.
Rachel was very pleasant and professional as were the other employees I would recommend them and use them for any future repairs.
The team there did a fantastic job of fixing our car and doing it extremely quickly. It took us longer to drop off the car with them than it took them to actually repair all of the damage. They were great!
Thanks for everything! The staff was very friendly and accommodating. Everything was explained to me, there was communication from start to finish and the repairs were done in a timely manner (as promised). I hope I don't need to use your services again but if I do, I wouldn't hesitate to call. Thanks again!!
Rachel aways goes up and beyond. They did a beautiful job on my car, not only on the repair but it looked as though they detailed it. Thanks for the great service!!
Vehicle Make : Mitsubishi
My outlander looks brand new again! Thank you for taking such good care of it!
My driver side headlight no longer works
It was nice to have everything in one central location. There was conflicting information about my car being finished, but the work was completed quickly. The people in the Enterprise office were knowledgeable and patient.
Rachel was very helpful the entire time that my was in the shop following my accident. However, when I picked up my car and it was ready, they still had to "lift" the front end to ensure it was attached. The front end is still loose, but Rachel proactively was going to look at the previous estimate and call my car back in the shop. Also, I have noticed since I got my car, some issues I did not have before my accident. There is a vibrating/stalling feeling when I am driving down the road, randomly with either the gas or the brakes. I not know if these two issues are connected, but my AC has been making a stranged "buzzing/vibrating/yelping" sound as well.
I want to ensure I can get these issues fixed while my insurance company is paying for the estimates on the damages of my accident.
Shane A. Schneider
Jackie provided outstanding service and support for me. She went over and above to work with my tight schedule and special needs. I couldn't recommend her any higher!!!! Bill Eiler
I had a piece of door molding removed from my drivers side door and left in my passenger seat when I picked up my car this afternoon. When I got home and discovered the problem, I called and was asked to come back. I returned and received no explanation as to why this was done. I also commented that the molding appeared bent, but was told it was fine and someone would reattach it. Well, my car is now left with a bent piece of molding on the door haphazardly reattached to the door and scuff marks on the door paint from the attempt to reattach it. I will be calling when you reopen Tuesday.
Yall did the work on my car quickly and well. Car looks great and cant wven tell it was damaged. Job well done. Thank you. Customer service was fantastic.
Everything was handled perfectly. Thanks to Ryan for his great service. My car looks great & was nice and clean when I picked it up. I didn't realize the service came with a car cleaning. I am so happy with the service & workmanship. I will recommended to friends & family easy! Thanks Erin.
Repairs are good. After coming home and opening my trunk, was pretty upset to find that all of my old parts from the air bag and the seatbelt were in there. It was not cleaned out of the damaged pieces.
Vehicle Make : Oldsmobile
Easy to work with.
Rachel was the best! Kept me informed about my truck.
The team was done a lot faster than they said they would be and everyone I dealt with was very courteous. Rachel at the front desk was extremely helpful. Awesome experience.
Told me they were going to cover the rental car but I was charged $157.00
Thank you once again for fixing another one of our cars. Great job guys. I will definately being using you in the near future and if anyone needs a recommendation on car body repair I will definitely recommend you.
Rachel was very helpful in keeping me up to date on the repairs. I was pleased with the outcome, and would definitely come here again. Thanks!
Vehicle Make : Volkswagen
Your team performed much, much, much beyond any of my expectations. Communications and service is 100% customer focused and it is greatly appreciated!!
Very fast, very profession work and service. Much appreciated!
This was our second experience with True Collision and they blew us away again. The car was repaired in a fast manner. We were provided updates frequently. The evaluation was efficient and thorough. Everyone did a great job and the car was even washed and swept out!
Ryan and his team were very professional and provided a quick turnaround to get us back on the road. Kudos to the team at True Collision.
Excellent customer service, always kept me updated on what was going on, and they do great work that they warrant.
Dave was amazing to deal with. I'll be back again.
Nice interaction. Professional.
Awesome service and communication
Vehicle Make : Mitsubishi
Keeping me up to date was very good so I did not have to keep calling. Emailing was the best for of communication for me. Thank you.
We are very happy what you did to our Nissan
Awesome job, great communication, job done when promised
Quality work in a timely manner, great correspondence regarding status updates/ explanation of services
This is the 2nd time we needed body repairs done to our cars and both times we were extremely satisfied with the work of the True Collision Center. We definitely recommend True Collision Center.
Just moved to the area a year ago. Had my car worked on twice here. Loved Rachel at the front desk who constantly kept me informed and updated. She definitely an asset to your business. Also met one of the guy in the shop who worked on my car and was very pleasant and said if I needed anything at all to just ask. Nicest body shop I've ever dealt with. I'll be back for work (hopefully not for awhile) even if I move out of the immediate area.
Excellent customer service made things easy!
Very professional , very quick service by Ryan and Rocco.
I was kept abreast of my car repair throughout the process. Rachel Briner was helpful and personable in each phone and email communication that I had with her. The work was done well and even the pin stripes on my new front door matched the striping on my back door. Even the folks at the Moon location where I retrieved my car were nice. Thank you!
I was lied to by the guy I talked on the phone about fixing both mirrors. He told me that there is no way they can fix a part of the mirror, because it comes as one piece therefore they will have to replace the whole mirror with new ones. I paid the price for two mirrors. Not only I did not get new mirrors they did fix the place ones right.
2- I was told it will take 2-3 days to fix my car.the document they gave me says the work was done in 3 hours. Why was my car there for 5 days with me stuck and paying for a crappie rental car?
great service and attention to details. Would recommend you very highly.
Jackie was a complete pleasure to work with during this terrible situation. She is a complete asset for your company!
They did excellent work on my truck and kept us updated every day
The lady that works your front desk, Rachel? Was an incredible help. She was so friendly and kind and really went above and beyond to help me. It made my experience with your company really enjoyable.
Every time I need repairs I choose true collision. The staff is always professional, courteous and act in a professional manner. They truly do care for the customers. We're not just another damaged vehicle. On a scale of 1-10, they are always an 11!!
Everything was well done. From the detailed walkthrough of the damage, to the timeliness of the estimate and repairs. Going the extra mile and detailing the interior was an awesome surprise that leaves a positive impression that will bring true Collison center to mind if anything happens in the future.
Thank you so much for not only successfully fixing the car, but doing so in a timely manner and allowing us to leave for our scheduled vacation. True Collision was wonderful to work with.
Staff is fantastic. Repair work done is incredible. Thank you.
Excellent service and would recommend your shop to all my friends and colleagues. Thanks again, Dan Jaeger.
I was very happy with the work done on my car, I was even more excited about the cleaning of the inside and outside of my car , it felt brand new. Kathy and Jackie are so very nice
I'm satisfied with the service. The car was done within the timeframe I requested.
An outstanding job.
Jeff, Kevin and Rob are true professionals (no pun intended). Service was excellent and the results flawless. Well done.
COL(RET) P.M. Serra
Overall a great job. Rachel was outstanding keeping me informed thru the process.I could not be more pleased with True Collision Centers.
Thank you for the fast and friendly service. You made the entire process very easy for me! Thanks again!!
Rachel was the ultimate professional. They did leave a couple chalk marks on my vehicle after I picked it up but that is just a little bit of attention to detail that can be addressed. Thank you
Very efficient service! Friendly staff just made the whole process much easier. I felt the communication was key. Kept me informed at all stages of the work.
Wonderful service and staff. I am very pleased, thank you! My Jeep looks great and it was completed ahead of schedule.
Quick service and the work looks great. Thanks guys!
Rachel, the Customer Service Rep, was my pint of contact. She was efficient, friendly and professional. I am satisfied with the work that was done, and would rate my experience with True Collision as excellent.
Always fantastic service and quality work!
Fabulous experience, from USAA to True Collision to Enterprise. True Collision not only completed the repair expeditiously but also coordinated well with USAA and Enterprise. No fuss. Just did it. Rachel was great.
Job was done quickly and with high quality. I was very impressed with the color match. It looks like nothing ever happened.
Great work! Great customer service! Great overall experience!
Customer service was exceptional. I received the car estimate and repair very timely. The two women that I dealt with regarding my car insurance and repair work were extremely personable, responsive and super to work with. They made the rental car experience go extremely smooth. I forgot something in the returned rental car and within minutes, they called back to ensure the issue was resolved. Overall, extremely satisfied for what i feared would be a dreaded experience. As a bonus, was very satisfied with the car repair and it looked brand new.
The entire team was fantastic! Kathy was very thorough and understanding, and the team made sure that I was satisfied with my vehicle before leaving. Everyone was so helpful, and the car looks great! Being in an accident is scary and stressful, but knowing the work and hard part is going to be handled by such a wonderful team helped to put my mind at ease! Thank you all again!
Easy to drop off, attentive and personable staff made it a good experience
Good advice. Quantity service. Finished in there days
As frustrating as it was to have someone run into my car, you made the repair process quite the opposite - my car was ready sooner than expected and the entire process went smoothly. Thank you very much for your outstanding service.
My door looks good and the rim. I am very happy with the work they did.
Fabulous service. I couldn't ask for an easier experience. Great communication. Thank you for making it easy for us.
I was pleased that, first, they were able to get me in so quickly. Second, they completed the job in a very short time and third, not only did they do a great job on the repairs, they cleaned my car!! I was not expecting that.
The work is first class. Hope i don't need u but if I do u will get my business thank u Jim obritz
Awesome customer service and a very quick repair! 10/10 will definitely come back in the future!!
Extremely friendly and knowledgeable team members. The quality of the work was great. The time to complete the work was very reasonable. I appreciate the relationship with USAA.
Very professional and my car looks great
The team was very friendly and efficient. Thank you for your work.
The door was painted great but there were scratches on the door handle as well which are still present.
Everyone was accommodating and pleasant to work with. Thank you for making this and easy process.
Excellent repair, it just looks great. They're nice people ant to top it off they had my car ready really quickly. Can't recommend too highly
Very happy with the personal. They kept me informed on the progress of repairs.
Professional friendly representative, fast service
Your employees are efficient, attentive, and courteous. The car was perfectly restored! Thank you.
The girls in the True Collision Office were awesome! My car looks great as if nothing ever happened!
The repair of the bodywork looks great, but the hoses were not properly done on the radiator - one was against a flywheel that pulled the hose clamps off and cut into the hose itself. As a result, I lost all of my antifreeze and had to take the car into a shop. When they noted the problem, they told me to return to True to get the hoses done properly. That repair is scheduled for next week.
Everyone was very kind and professional. And my car looked wonderful after all the repairs
The hail damage was repaired so well that I could not see any evidence of work being done and the truck was detailed beautifully.
Work looks great. And service was timely. Thanks to everyone involved
Nice timely work and all very Professional!
You guys were awesome! had my car done in 1/4 the time another shop estimated. And then the detail job was perfect! Thanks for everything
I had a great experience. I mean my car was fixed, which was the sole reason for the business. I was incredibly shocked that I was able to do a payment plan. That helped me a lot.
Everyone I encountered were nice. The process was easy, and I will definitely recommend True Collision.
The service was prompt and the repairs were done right. The car was returned very clean. I would recommend them to my friends.
Timely service. Everything went smooth. The personnel was very polite and peofessional. Thank you.
We dealt with Jason in Moon and Rachel in Crafton. We also talked to Kathy today at the Moon Center when we picked up our car. They were all very nice. Rachel was the one I dealt with the most.. She was exceptional. So very pleasant on the phone
and willing do do whatever we needed. She was great!!!! My husband and I are very pleased with the car
Customer service was excellent. Racheal was great and also the gentleman I assume was the manager was very accommodating. I noticed a small dent that was new after I left (almost not worth dealing with) so I called the to ask Racheal to make a note on the account in case it bothered me enough to get it fixed. She said if I wanted taken care of it would be no problem. The office and the garage was clean and organized. I would definitely recommend the service to friends and family.
I was provided exceptional service and was truly satisfied with my experience.
Great staff and my car was done in one day!
Jackie was awesome at communicating what was happening and expediting getting the car fixed
I enjoyed the constant communication updates of the progress of my vehicle
The service was great. My car was fixed in one day. I expected it to take much longer. Everyone was super friendly and helpful.
Very happy with customer service and repair. Will definitely refer True Collision! Thank you!
Dropped my car off without the check engine light on; got it back and the light was on so you still have the car and my service is not complete.
The work was done quickly and professionally. The representative kept me completely up to date with the status of the work. Well done!!!
There was a perfect job !Thank you very much !
From scheduling the repair quickly and conveniently to having my car professionally restored to "good as new" condition, I am very satisfied with the high quality of service experienced at True Collision.
great experience. very professional.
Jackie was an absolute pleasure to work with. She allowed me to understand everything that was going to take place with my vehicle and provided me with constant updates. If every business had a loyal employee like her, it would be awesome!!!
Repair was handled very quickly.
Communication was excellent.
Car returned washed and interior detailed.
Completed in timely manner
I really liked the customer service. Rachel was very professional and helped me with anything I didn't understand. She is a real assets to the company. She made me feel welcomed. Five stars to her and this shop.
I liked and appreciated all of the communication that was received during the time my vehicle was at True Collision Center.
My car looks good as new!
Vehicle Make : Volkswagen
The customer service was fantastic! The two ladies who called were always helpful and polite, and I'm so impressed at how quickly my car was fixed. I will definitely recommend True Collision to people I know. Thank you!
Great, fast and looks good. I haven't had a chance to look close but looks good.
Very friendly staff and the work was top notch!
Didn't realize my new rear light was missing all the bulbs until I got home. Should've at least been warned! Otherwise great service.
Rachel and Jackie were both amazing. This was a great experience.
The service received from True Collision representatives was beyond exceptional. Rachel demonstrated not only excellence, she exuded care and compassion and a genuine concern.
The repair work was perfect and the shop even washed and vacuumed my vehicle. My experience on a scale of 1-10; was 100.
Thank you True Collision for all you have done.
The email updates with the status of my vehicle were very helpful!
Everything seams fine haven't drove it that much , but i told you I needed it by Friday and you delivered. Thank you for your prompt and courteous service.
Will use again and recommend them to friends