Doug was excellent . You have a new staff there and I was satisfied I think his name Gerard
Great service friendly people
Kendrick's always strives to provide best service and satisfies always. Chris was most helpful and takes care of us like family. They back up thier work. This is why I only use Kendricks.
You guys did a great job on getting the job done in a timely manner and right on your word keep up the good work
I just wanted to say the staff at your location on Silver Bluff rd is awesome!! They are friendly and professional! They did a great job on the repairs!!
I was very happy with how polite and helpful Shannon was. He explained everything and I was. Dry pleased with the service and the good job done on my truck.
Beautiful job..I can always count on you guys.Thank you so very much.
Great staff and customer service.
All were extremely courteous & accommodating.
I was updated regularly on the progress of the
repair. Thank you for competent service.
Chris was excellent in handling all my questions and I was treated with respect. Hope I don't need to see Chris again but if I do I know I will be in great hands.
I'm truly satisfied with the great job your company did with my car I like the text updates I think that was a great communication tool thanks again for a job well done
All of the electronics were checked before we picked the car up. Everything was assembled and lined up. Very pleased as always with Kendricks
The car looks great and it only took 2 or 3 days to fix.
With the work - we are satisfied.
The delays were ridiculous.
We were to pick up on Monday the 8th at 5:30.
Instead we picked up today, May 12th at 430!
We did not do a rental because we clearly related that the week of May ****-8 we would be out of town for a "week" and we would pick up on the 9th.
So we had only one car for 3 full days and they kept extending us day by day for those 3 days. Made no sense - excuse was they found more damage and our ?? Is why did they not do a better job on the inspection at the beginning. Too long for this small job as far as we are concerned. And a daily plan for getting your vehicle was continually delayed each day! Not conducive to the need for a vehicle that is used daily by the owner.
Shannon took great care of my vehicle, and made sure everything was done right and on time.
My contact with Kendrick was outstanding. Mr Maness made my experience one of ease and comfort.
T J Pearson
Truck looks good, but people didn't call when they said they would.
Great job and excellent customer service
Your front desk staff was very friendly and helpful! I also liked getting updates on the progress of the work on my vehicle.
My car was not repaired within the timeframe quoted and it was not fully repaired upon pick up. USAA said they I would get all new car parts because my car was brand new (only had it two months) and when I picked it up, the damaged rim was not replaced nor was it even cleaned up. The smudges and scrapes were still visible and dirty. I have the pictures of it and so does Brittany. Kendrick's said they would send someone to me to fix my rim. "Fixing" is not the same thing as completely replacing as I was told by the USAA adjuster would happen.
I appreciate that the job was complete on the quoted date. Tonya was polite and helpful.
Repaired my car to my satisfaction in a timely manner.
Chrissie, who worked with me, was very thorough, knowledgeable, friendly, and accommodating, a pleasure to work with and an excellent representative for Kendrick's. The only small negative was that I was under the impression that the repair would take two days and it took three.
Better communication would help the process. I had to be the one to call for updates. A phone call to say delay instead of coming to the shop and be told of delay. Car would have been cleaner if all the soap was removed.
Vehicle Make : Volkswagen
Thank you for the smooth and easy process as well as text updates. Great workmanship on the vehicle paint as well!
I want to thank the staff of Kendrick's for an excellent job on my car. Gerald explained everything to me clearly and thoroughly. I appreciated it more than you know. I would definitely come back for any other work I may need on my car. I will recommend Kendrick's to all my family and friends needing any paint and body work for their vehicles.
I was kept very informed of the progress of the repair. The employees were all very courteous and professional. The repair itself was very satisfactory.
Havent seen it nor picked it up yet????
Friendly folks....good job
Thank yupi Nicole for keeping me well informed and updated
I was not happy with the way the car was presented back to me. I had to return as soon as I left because the blinker did not work. There were scratches all over my trunk. There is still sticky tape residue on my car where it was taped up to be painted i am guessing. There was dust and dirty trash scraps left inside the car and tbe outside was filthy. I also had much more gas in my vehicle, although i did not check my mileage before I left it. I was so disappointed because I have done business with Kendrick before and i was greatly satisfied. The customer service with Ms Lila was awesome. She did have the blinker repaired and they buffed out most of the scratches. I am just at a loss as to why the repair quality changed. It was very disappointing to have my car returned dirty and in the condition that it is in. I will still have to take it and have it detailed and get them to try and remove the tape residue... I have faith that this company is still a good business. I just feel like it was a bad experience this time around. Thank you. Alicia P
From my first visit into the Evans location all the way to picking up my car when it was finished was a wonderful experience. The manager and all of the staff are extremely pleasant and professional.
Kendrick paint and body is committed to customer satisfaction across the board.
Very professional and personal kept me updated . I would recommend them anytime
I have a always used Kendrick and have never been disappointed with their work. Very professional and I highly recommend them to anyone
My initial experience was great, I got an appointment with in 2 days and when I dropped my vehicle off they had a rental waiting for me. Once they did the damage assessment they sent document with damage and repairs so that what was fixed. However when I pick my vehicle up, I discovered there was damage to my window shield as well. When I asked about it I was told that they thought this was preexisiting damage. No one called me to ask. Thank goodness my insurance company took care of it. I also had mats in my truck that were remove I had to call to let them know my mats were missing. Shouldnt all items be marked so that you ensure they are returned to the owner. Overall your work as I can see is great and everyone I worked with were nice however sometimes it the little things that can make the difference between good and great service.
My car was also cleaned.
I was well pleased.
Fast service and flawless job
Vehicle Make : Volkswagen
One problem....inside trunk release on driver side door no longer works
Thanks for keeping me updated on progress
Cummication wasn't the best !! Car wasn't ready expected due date
They did an excellent job repairing my car. Everyone was friendly and helpful. I would definitely come back here for any more repairs.
Exceptional and I had to travel to Aiken SC because of demand at kendricks. I'm speechless for them making my transportation available quickly.
Thanks Team Kendricks Of Aiken
Chrissy was great! Professional, friendly and prompt
They made the experience so easy and I'm appreciate their help.
You never know what's going on in someone's life and being kind and doing our best job can mean more than you know.
I just lost my brother after helping him through 16yrs of Parkinson's disease and his wife has Alzheimer's. My car was hit right after his service. We are new to the area so when I came home went to Kendrick's I felt finally someone was lifting some stress from me. They didn't know, they just did what they always do and for me it was like family helping me. Thanks to all of you.
Very professional and did a great job on both of my vehicals
my car looks amazing!!!!! And everyone was so nice and friendly!!!!
The body work was exceptional and worth the wait.
Customer service was great.
Waiting time was right, and so far so good.
I picked up today and did not see any major problems.
Nowadays, I am all too frequently underwhelmed by the service and workmanship provided by so many businesses. Kendrick's Paint & Body, however, is a noteworthy exception to this trend. The quality of workmanship was nothing less than superb, and I am extraordinarily pleased with both the work and the quality of service I just received. I've already recommended Kendrick's Paint & Body to family, friends, and associates should the need for such work/repairs arise. Many thanks for a job well done!
Our claim was processed in a very professional manner & we are completely satisfied!!
Steve Fletcher was great guy to deal with. Everything went very smooth. Great place to go to get car fixed up.
The completed work on my car is awesome and I would definitely recommend Kendrick's! I was unable to secure a ride after dropping my car off but the staff was so friendly and accommodating and did not hesitate to get me home. I'm truly a satisfied customer.
The associate that assisted me throughout the process was friendly, informative, and very helpful. The whole staff were a pleasure during the whole experience!
My car was kept for 4 weeks my experience was terrible
I guess everything was alright
Just picked up truck today but it all looked good n very professional
Gerald was very professional in the business of repairing my caddy on the Allstate side. He kept me informed about the repair and completion. I am as always exceedingly satisfied in Kendrick paint and body.
Great Job on my car repair
Great job overall! Very happy with the quality of work done at Kendrick'.
They did an excellent job. My car looks brand new. Thank you so much.
Need to improve communication with customer. Initial Text said you would give status reports regarding work progress but I got none & didn't even receive a call saying the work was complete. I had to call late Friday afternoon and ask if car was ready for pick up. Also on initial estimate of repairs there was an erroneous statement saying there was a minor mark on front bumper but nobody could show me where the mark was & I was told that remark would be removed from the records.
Vehicle Make : Volkswagen
This was the most pleasant auto repair experience I've ever had. Everyone I spoke to was very pleasant and professional. My car was done in record time! The text messages with updates are awesome! Thank you.
Staff was very courteous and professional. The second car I brought to you and I will keep coming back!
Every one I had contact with was completely professional and extremely nice. I was very happy with my experience and would recommend anyone to use your services.
Service and quality was great.
Well the staff was amazing and they kept me updated on my car very satisfied.
1ST time using Kendricks and repairs look great. Was great to get updates about the progress along the way. Very friendly and eager to handle all questions.
I appreciate the text updates
Not only was the repair done beautifully, but my car looked brand new inside and out. Everyone I dealt with was so very nice to me and extremely professional.
Wonderful customer service experience.
Excellent job and quickly performed. Looks like new.
Text updates were very helpful
All were helpful and friendly and professional.
I appreciate your professionalism.
I've been dealing with you guys for a few years now and every encounter has been great !!! Keep up the awesome work !!!
I was satisfied with your work and my be back for future work.
Everything was of Excellence!!!!
It was great getting email alerts on my vehicle's progress.
9 days to complete and if I didn't call maybe longer
The fix on my vehicle took two days longer than originally scheduled. I just picked up my car at 7:51 on Friday 23 march. The muffler still has a hole and is excessively loud and the airbag light is still on. Both were caused by the accident and were supposed to be fixed. I now have to bring the car back Monday to figure this out.
I can't find my sunglasses. I have not looked through everything but most of it. The case is on the dash but it is empty. The are Juicy Couture pink prescription.
Brittani Turner is fantastic. She kept me informed of each step of my repair and was always available when I called. She also sent me emails which was very helpful to me. This is my second repair at Kendrick's and I won't hesitate to recommend Kendrick's.
The entire process was better than I could've imagined! This was my first accident/auto claim, I love that I was constantly texted on the progress of my car. Great experience! And the car looks amazing!
Brittani was excellent!!!! She constantly kept me up to date on changes or to keep me abreast to my car's status.
One of my LED lights (daytime running lights) on the left side of the Mercedes is not working anymore
The repair process was thoroughly explained to me, and the end result of the repairment was great. One can not tell that my vehicle had been hit. Also it took less time to repair the bumper. I was back in my car the same day! Thanks!
Ashley did a great job of handling the repair and setting up a rental. The work looks great on the car!
Left head light not set right, there is a nail in back lift tire ? Not sure where that came from, other than that the car looks okay.
Everyone was very professional had repairs finished at projected time. Very pleased with service
I've always been quick to criticize, but also
Quick to praise. In this case, I praise a job
Poor customer service. And they did not complete working on my which was so unprofessional. And above that no one was faithful enough to call me and tell me the truth to when my vehicle will be done, they just kept on telling me that it will be done today and then at the end of the day when I would call them they would change and say that it will be done in about 3 more days. I would never do business with such people and I wouldn't recommend anyone there either.
I found Kendrick to be honest, professionals and they do a great work. Thay will always be my first choice for outo body work.
Thank you for a job well done! This was my very first experience with paint and body work, naturally I was a bit uneasy. From my very first phone conversation with the receptionist (Breania) to the very last meeting with my estimator (Brittani) I could not have dealt with more pleasant individuals. Even though I do not have names for all the ones who had a hand in repairing my car they deserve a shoutout as well. I can not express enough of how elated I am with the results. Hopefully there will not be a next time, but if there is I will be back.
Thank you for your service.
The experience could not have been better. You kept me updated and assured me it would be a job well done. You could really know great customer satisfaction and took care of a stressful situation. Again I appreciate everything.
Those guys did a great job. Me Lewis did an amazing job with his guys. And once again thanks for everything.
While I picked up my car today, and it looks beautiful, my dashboard is full of warning lights- none of which were there when I dropped it off. Also, the light that was replaced has a bulb out. I'll be bringing my car back tomorrow morning to have it looked at. If the techs at Kendricks, or Butler, can't figure it out I expect them to reach out to Audi for help.
Right to the point service
Thank you guys my car look great
Thank you for your great customer service. Looking forward to doing business in the future.
Great job! Completed as promised.
I had a wonderful experience with all the staff that helped me . I was very impressed!!!
One when they put the new rim on they didn't attach the sensor to the next new rim and now I have on my dash a red right singe I think it took so long to get my car back and been lied to so many times also I would not say anything good about your shop worker. It was the most terrible experience I have ever had I wish when I talk to Allstate Ins I would not have them recommend using your company I'm sorry have nothing I could say the very worst and I wish to sit done with the CEO to explain my dislike. Larry C
So thankful to Jason for explaining everything in a way I could understand and keeping me updated along the way. I could not have asked for a nicer, more knowledgeable person to deal with
Will highly recommend Kendrick's Paint and Body team experience to every one I know in need of vehicle repairs . Thank You !
Job well done. Your team went above and beyond making sure car was clean and everything was in order to be picked up. We were well informed via text on progress of completion. Good Job!
Excellent and friendly service. It didn't take as long as I had anticipated. That meant I was without a car less than I had planned. Car was clean and looked very good when picked up.
They did an excellent job. Couldn't tell the car had been damaged. The bumper looked like new
It was a job well done thank you
Nice having daily updates via text.
Excellent customer service!
Super service, friendly staff, completely satified...
Great service. Stands behind word and product. Car was completed a week ahead of time. Awesome!
Best **** job I've ever seen
Great customer service. I was always aware of the status of my vehicle.
Providing daily updates on the status of the vehicle and
Brittani (Augusta) was a pleasure to work with. She made the entire process from start to finish a smooth transaction.
It started with my call to Kendrick's the morning after I hit the deer. I was quickly assured that my car was in good hands. I really appreciated the day by day activity notice on my repairs. My jeep looks brand new! You cleaned it up so well that even my son noticed my jeep across the parking lot at Target. Your kind office staff also made it easier to comprehend what I had to do with my insurance and rental. Kudos to all of you!
Y'all did great work for me again...Thanks for getting me back on the road.
The best customer service people I've ever experienced, hands down
Great Job , very satisfied !
Friendly customer service.
From start to finish the staff was amazing! I loved being kept up to date on the progress of the work being done on my vehicle via the text message system. The work was top-notch!!
I would like to add that Chrissy was a pleasure to work with. She handled everything with such professionalism and kept me well-informed every step of the way.
I will return to Kendricks for all of my vehicle repair needs!!
Communication was lacking. Whenever I asked a question, I was told that someone else would answer it. I picked up my car on Friday the 24th and felt as though I was rushed out by the staff and I was told I did not need to check out with enterprise and while that might be true, I feel that is unprofessional considering not I have nothing that says I returned the rental in the same condition as received and I have yet to get the **** hold off of my account.
Left back right seat dirty...left interior of door on back right very dirty...rear headlight sticks out with a gap
Car looks great. People were very nice and kept me informed of the progress. Love their service.
Yal were very professional and I could not have asked for nicer staff to help me and will refer anyone who needs their vehicle repairs from an unfortunate wreck. Scale of ****-10, I give this company a 12. Thank you for all you did to make this an easy way, as for it is my first accident. God bless, Joy ****
Great service and always kept abreast as to what was going on with my car. Would recommend to others
Fast and very friendly thank y'all so much great service
This was about a six on a scale of one to ten, but I guess it was okay, last visit was a minus six
Always great work. Excellent service. Very helpful workers
Superb customer service
The car was not ready when promised and when I finally came to pick it up 3 dash lights were on and the steering wheel was crooked and I had to wait a little longer for it to be fixed. Luckily the guys brought it right in and took care of it immediately while I waited.
I didn't like the fact I was getting told my car would be done this and that day and then finding out it wasn't .
Very pleased with customer service and the work done on the car Thank every one that was involved
Good work, but I would like a more realistic idea of when the work will be fonishd Don't tell me two days for a repair if it's going to take a week.
The service that's I received was excellent! Both front office employees were so helpful with the estimate and keeping me updated on the status. The team went above and beyond the repairs! I feel like I got a new car. I would recommend that you inform customers that's there are different locations depending on the insurance company.
I'm very pleased with the service and the paint job on my car is beautiful. I will always use Kendrick!
You have done repairs for me in the past and this time you continued to meet the high standards of quality that I had become to expect and appreciate. Thank you all for a job well done.
My car looked brand new. The staff (ALL of them) at Kendrick's were very nice and professional. Mr Sweeney and the rest of the staff did an absolutely fantastic job. I could not be any happier. If I ever need work done on my vehicle again I will definitely take it to Kendrick's.
Excellent service. Made me feel very comfortable.
Everything was perfect, thank you so much.
Vehicle Make : Volkswagen
Looks good professional service
Crissie Mercer and her team were amazing! She kept me informed of everything and I'd trust her again if anything happened!
From the very first phone call, my Kendricks experience was phenomenal. The staff is polite and punctual. The building is beautiful and welcoming. They work with Allstate and Enterprise, so my insurance claim and rental car were taken care of completely. I couldn't be happier with my experience-- thank you!
Thanks for everything good job w
Crissie Merced was fantastic in keeping me inform the whole time while Kendrick's was doing the repairs.She showed great level of caring for you
regarding updates and she treated you extremely nice,showing a lot of professionalism and knowledge in what she does.In my opinion,dealing with
Crissie as my estimator,made my experience with Kendrick's a pleasant one.
overall, I'll say that the repair job to my car was excellent but what you lack in is customer service. Employees were rude. I understand that when dealing with insurance that you have your limits but at the end what brings customers into the door is great customer service. Would I return to you guys for future work? Maybe. My gut says to pick another body shop.
Awesome experience. Will be my permanent auto shop.
Thanks for an excellent job, iam very happy.
Awesome, fast, perfect results
Great customer service! Fast and easy process!
Great work over all. Only comments for improvement would be to extend hours of operation. Most of us work Monday-Friday 9-5 and leaves a small window for drop-off or pick-up. My truck is in perfect condition however.
I will be returning to have scratches on my front bumper repaired, damage that occurred while having my hood repainted.
Thank you for the wonderful customer service and great work on my car. Kendrick's is the best!
Jason was courteous and knowledgeable. He was a pleasure to work with. All of your employees are very professional. Excellent customer service and high quality workmanship of body shop team. ????????????
It took entirely too long to have my car fixed. And I did not receive updates on my car as it was being fixed for an entire month. I do appreciate Ashley offering to fix the minor scratches in the paint at a later date without charge. Everyone was very friendly at the pick up of my vehicle.
Keep up the outstanding work!
The staff was very friendly and I was happy with the car repair.
Thanks to the team at Kendrick's Paint & Body for doing a GREAT job on my Blueberry . A Team makes the Dream work...you all did that !!! Made a great choice bringing it to Kendricks & thanks for the awesome hospitality throughout.
Repair time kept changing.
Great job and very fast. I am very pleased.
All staff employees were very courtesy, prompt and friendly . The job completion
Was expedient and great work! Thanks
Quality controls not implemented to ensure repairs completed. The truck had underpinning not bolted back as original, light and wire left hanging under truck rather than re-installed. Not big issues, all parts replacement and painting were well done.
As always, they are proficient and courteous
I appreciated the on-time quality work performance. Special thanks to Shannon for superb management and customer support.
Thanks for all your hard work ... Special thanks for spending after hours time looking for my lost wedding ring !! The staff goes beyond the call !! My truck was fixed in a timely manner and the text updateds were very helpful .. I will highly recommend kendrick's to friends and family . Thanks again ... Amy H
My whole experience was a mess. Lila is rude. I didn't get my car back when I was told I would.
The staff was really nice and very attentive from the beginning to the end of the process. I would strongly recommend them!
Very pleased did an excellent job
The staff were helpful and a VERY pleasant environment! Keep up the Great work y'all!!
I feel the team working on my car did an excellent job and Crissie was great to work with, made the process work well!
I'm very satisfied!!! Thanks
Brittany was very helpful and made the whole process much easier than I expected.
Looks like it is a brand new car. Thank you so much!
Good job from Kendricks as always!
Very good service, couldn't have been better
All of the service employees were great.
Even the Enterprise employees we're great.
The gentleman name Roc,was a great help. Thank you all, so much.