****- Missed repair of a trim panel
2- Paint needs to be redone
3- Rear backup proximity sensor is not functioning
4- Vehicle pulls to the right severely post alignment
5- Steering wheel isn't straight
Follow-up appointment made for Wednesday 5/24
My car drives smoother than ever and looks great!
The service was amazing, polite, consistent and they show true concern for you and the reason that brought you to their shop. They work super well with my Geico adjuster. And my car was done so quickly. It took me longer to process my emotions from the accident. And the finish product looks great. Irene was so pleasant and amazing. Thank you so very much.
I was very pleased with the communication I received throughout this process. Nicole was extremely helpful and professional each time I spoke with her. I'm very satisfied with the repairs made to my vehicle.
Everyone at Carubba was so wonderful to work with. From the first step to the last I am so pleased with the service provided. Thank you for a great experience!
The way you cleaned my truck inside and outside was outstanding and your whole staff was great thanks again!
Great service and the repairs look great! The repairs were completed well before scheduled and the exterior and interior of the car was cleaned. Couldn't have gone better!
As far as I can tell the car looks great. Customer service was excellent
There handle everything for me right at there office. Rental car, insurance estimates, which they work directly with the major insurance companies. No chasing phone call and payments they did it all. Great Job!
You kept me informed, my car looks great, inside and out. I will recommend you to everyone who asks.
Amazing work looks like a brand new car great Job !! The match on the paint is amazing!!!!
It was a little confusing at first but everything worked out great. They even washed my car!
Vehicle Make : Volkswagen
Irene was a pleasure to work with and my car has never looked so good. Thank you!
The employees were very friendly and open about everything that was going on. I would definitely recommend them to others.
The front desk team at drop off and pick up were A. Those two guys deserve raises, awesome dudes.
Excellent customer service
All staff was very informative and helpful. The car looks great and everything was described in time and work. Thanks for the great work!
Best place I have ever taken my car to.
My car looks great and I really appreciated the car being detailed. It shows everyone really cares about their work especially when I wasn't expecting a detail at all. Great job!
Excellent communication and very professional , would highly recommend to friends and relatives . Thank you for the excellent service .
Everyone I dealt with at Carrubba Collision including the Enterprise rep were over the top friendly and professional. I will 100% recommend them to anyone I know needing collision work done and if I need it again in the future will be back.
Very excellent work! Very nice and friendly staff, so pleased!
Your receptionist was very helpful. Repairs were done quickly and the work was excellent.
I couldn't believe that you even cleaned the interior of my truck before giving it back after the repairs were done. What an awesome job, thank you!!!
It was such a relaxing experience, I liked the constant updates on the vehicle!
Unbelievable service. Great communication. Overall great outfit!
My car looks great, the repairs on the outside look brand new and the inside of my car was detailed...looks better than the day I bought it! You were fast and efficient and went the extra mile. Thank you so much!
Excellent work. Thank you again.
Very well organized and efficient. Kept me informed through the entire process.
They did an excellent job
Amazing customer service! Very happy with my experience. I felt like I got more than what I was paying for. Really made a frustrating event much less painful.
The communication of the status of my car was great and was very happy with how pleasant everyone was during the process.
Just a little bit of dust inside the car but overall excellent service. Thank you
Job well done. Very satisfied.
My car looked great when I picked it up. I was very impressed!
Excellent assistance with all my concerns. Over and above any experien ce i have had with collision repair. Will highly recommend you to all. Thanks!
Poor body work poor masking ok paint job
Great job and right on time, as promised. Thank you!
The overall damage repair is completely fine. The workmanship looks fine. The people were fine. The only reason I say no is because there's a funky sound when braking now that I'm pretty sure wasn't there before. Like a low scraping sound. Not sure if anything that you guys did that would have caused this but it doesn't seem like it eh?
I only say I wasn't completely satisfied because the turn signals/hazards still didn't work when I picked up my vehicle, and the connectors on the battery terminals were very loose.
Luckily the fuse was the cause of the hazards/turn signal failure.
Not a huge deal, but it said "completely satisfied"
Repairs were done way ahead of schedule and with the complete cleaning of car I was very satisfied.
Everyone and everything was great start to finish. The service, the work, communication. Unfortunately my car was filthy at drop off, it was looking nice at pick up ( the inside) it was a delightful surprise. THANK YOU
Very professional, knowledgeable and well done. I am pleased
Outstanding service. Very pleased. Thank you.
I want to thank you for a great job and cleaning my van for me.
Very professional - excellent service!
Amazing job with the repair and also above and beyond with the interior cleaning. Thank you so much! Staff were all incredibly friendly and helpful, which makes a significant difference in impacting quality.
Lisa was great with assisting me during this stressful situation. She made sure i was fully aware as to how the process worked and assured me i was in great hands....which i was! Thank you Lisa and Carubba!
My car seems brand new I'm happy with the work carina collision did
Everyone on your staff went above and beyond to make what could have been a traumatic experience a pleasant one. Thanks for everything!
Everyone was extremely helpful, just graditude for everyone and what they had done from when I left my vehicle til I picked it up.
Very satisfied with the service
From start to finish, top notch service!
From start to finish it was completely hassle free
I found the office staff was very helpful and understanding. chris and John where very polite to talk with and made sure all my schedule needs where met in a timely fashion they had a lot of knowledge about any questions I had and never left me in the dark about what was going on with my car I feel that I would definitely recommend anyone to work with them at your shop and also to bring there car into your facility for any repairs needed. I was very happy with the body work 100 percent I think I definitely found my new place of business from this point on for repairs! Thanks again
Very helpful, very nice people, car rental on premises is ingenious and so convienent.
They did An awesome job on my 2014 Ford escape. I like the way they keep you posted on what stage your vehicle is at.
Everyone was very helpful and friendly. I felt like I was kept informed throughout the process. Thanks for the great service.
They were very professional and they did a great job
Happy with communication, repair, and detail! Nice touch !
It took a ridiculous amount of time for my car to be repaired, 2 days shy of a month. I dropped it off for an estimate only and was very adamant about only wanting an estimate and my car was torn down before notifying me. They didn't even get to my estimate or even begin ordering the parts for my car until over a week after I dropped it off. I didn't have rental coverage and they knew this. Being without my car for a month was ridiculous when all it needed was a rear windshield and plastic components. My expected completion date was changed a total of 4 times. Then when I received the text it was ready for pick up at 8am, I went in at 3pm and it still wasn't ready. It's comical the amount of text alerts I have on my phone about my completion date constantly being pushed back. This was hands down the worst experience I have ever had at a repair shop. I will 100% being leaving a very long and negative review on google, Yelp and any other platform I can. There is no way I will ever recommend this company to anyone, it's like it's being run by a bunch of highschool students. Absolutely unacceptable is how I rate my experience with carruba collision.
The girls in the front were very kind and curtious... and my truck looked great when I got it back...very nice job on the detail on the inside...the only thing I saw was a little of the "orange peel" look on the fender after paint....otherwise...great experience
Employees very polite and helpful. All in all a very pleasant experience
I liked how Syracuse and Buffalo worked together. I live in Syracuse and accident happened in Buffalo. They made rental process simple too.
Couldn't be more impressed with the personnel and service! Carubba is a keeper!
Friendly, curteous staff. My car came back sooner than expected and extremely clean which was unexpected and very welcomed. I would definitely recommend tcarubba collision and already have. Updates were received with each step of the process and my husband and I were very satisfied. Thank you.
Carina and Geico took very good care of me.
I received excellent customer service and am very pleased with the results of my car Lesa was very courteous
Iris at the front desk was absolutely amazing, I had questions about my car rental and she called enterprise for me and figured everything out. I love the text messages that I got everyday on my update for my SUV. All in all a horrible experience was a great one going to carubba.
The team was fantastic to work with. I was well taken care of
They made my Jeep look brand new again, I only had it four months before someone back into me.So thank you for all your great work ????????????????????
The updates on the status of repairs was very helpful as I was out of the country during that time.
Car makes Noise while driving
Everyone was friendly from the girl at the desk to David L., the estimator. Another local collision shop quoted me 20 days and over 500 dollars more. Carubba quoted me a little over a week and was done three days earlier than expected.
I don't have my vehicle back yet. Tried to pick it up today and there were imperfections in the paint. Carruba is keeping my vehicle over night to fix the issue. It was supposed to be done on Friday and it won't be ready now until Wednesday. The staff up front has been extremely kind .
Vehicle Make : Mitsubishi
Outstanding job and excellent customer service!
I am extremely satisfied with my repair and the service provided. The service I like the most was the ability to check the status of the repair. I also like the car was nice and clean when I got it back.
Vehicle Make : Volkswagen
Excellent job very satisfied
Appreciate the earlier than estimated repair time.
I was greatful for. The help that I received. Would suggest to other people. Thank you.
Everyone was very respectful, nice and concerned. I felt appreciated and in good hands. Thanks for the experience, I really do appreciate it.
The staff at the Hamburg location goes above and beyond! They're so friendly and personable I would never take my vehicle anywhere else! I was impressed by the updates given and the availability for assistance via the phone. My car looks brand new--- thank you!
They were excellent and finished with my repair **** day ahead! Very happy with everything -very professional and courteous! I will send all my friends there! And she even said I could get a free car wash! Thank you! You guys are awesome!
So far great. People and service were outstanding. Couldn't ask for more. Thank you. Vince Ventura
The work is completed when promised and the attention to detail is excellent
Thank you guys so much! You made it so easy and simple to get my car fixed. Very informative and made the whole process easy to understand. I cannot think of bad thing to say. I would recommend to anyone 100%.
Very efficie,t, friendly and aim to plea see
My car is not done to my satisfaction
Great service no complaints. Kept me up to date on my vehicle and was ready on time
Extremely helpful and helped me cover my overages on a rental so I could still do all the things I needed while my car was getting repaired. Thanks!!
Everything with very smoothly! The text updates were great, and we LOVED that you cleaned the interior of our car as an added bonus. Great service! Thank you!
Everything was a smooth process with continuous updates. Very pleased.
Job well done and ahead of schedule. Thanks for everything.
took longer then expected, one part was difficult to obtain
Fantastic job and very nice staff!
I absolutely love the services Carubba Collision provides!
Very pleased work was done quickly!
Absolutely satisfied and I'll be recommending you to everyone!
Vehicle Make : Volkswagen
Thank you for a seamless process! Everything was great!
My only suggestion is to straighten out the customer email updates as I felt like I was getting conflicting information a couple times. For example, I received an email telling me my car would be ready on Thursday. Then shortly thereafter I received a call that I could pick it up.
Everything else about the experience was great. Thanks -
The part (s) to cleaning truck!!! Excellent work!! Thank you very much everyone! You'll be recommended by me to people that will need you in the future!
Your team was amazing, kind , courteous, thorough. If work with them and or recommend them to everyone!!
Carubba did nearly everything well. However, when I picked up my vehicle, I noticed that a tiny body panel crack, which was part of the damage that I'd hired Carubba to repair, had not been repaired. While I appreciate that the Carubba rep acknowledged this upon me pointing it out, said he'd note it in my file, and agreed that Carubba would fix it under warranty later at no cost to me, the incompleteness of the job was disappointing. After all, body work is Carubba's core business. Now, addressing it will be inconvenient.
I was familiar with your work yous had worked on another vehicle of mine and the work was excellent so I was confidence that this work was going to be excellent to and it was and what was important to me I got my vehicle back in a timely matter and I will definitely recommend you to family and friends
Very satisfied with service
Amazing service from everyone! My car looks great inside and out! They went above and beyond to keep me happy and updated:)
Everything went great with my repair to my 2016 Colorado took a little while but nothing to do with the team at carruba. Appreciated that they didn't allow the insurance company to put a reconditioned part into my brand new truck. My truck looks brand new couldn't be happier with everything thank you guys very much for all the hard work definitely will recommend you guys for any collision repairs to my friends
Absolute fantastic service. Chris was knowledgeable, honest, and made an effort to keep me up to date. John was also fantastic, keeping me up to date, helping with my schedule, and making me feel like a valuable customer. I was sceptical Asa new client, but I would absolutely recommend you to anyone and any future problems I have.
Nate and his team were perfect helped out in every aspect of the car period would refer them to anyone who ever tells me they need repairs done
Appreciate you're work. Only issues were my rental car had no washer fluid and when I picked my car up my left rear tire was inflated to 45 lbs.
Otherwise great service.
Overall Carubba did an excellent job. I was informed throughout the car repair process via text and phone calls. I even was surprised that my car was detailed and washed. I have no complaints. Great job.
Best group of employees around! They all deserve a raise!
You were fast, and the work looked great. We were surprised to see that you cleaned the car out and washed it. Thanks!!
Service was great..I would recommend you to everyone ..
so far car seams to be repaired to original..
I was completely satisfied with the service and I thank you
Irene and staff at the shop on Hertel were so kind and went above and beyond to answer all of my questions and walk me through each and every detail about my car. I will continue to insist on Carubba Collision because of their generousity, respect, and professionalism.
Everyone was very friendly and helpful throughout the whole experience, I didn't have any major issues arise and my car was completed before the time they originally estimated, would definitely go back to carubba for future car repair needs!
The customer service was phenomenal, I will be recommending friends and family to this location.
Great services....and wonderfull work
Excellent work! Excellent service! You guys (and gals) went above and beyond to get the work done early to accommodate our schedules. Thanks again!
Excellent service and friendly staff
Vehicle Make : Volkswagen
Over the years I have had my vehicles always fixed by Carubba because I felt the repairs were excellent and they took care of my vehicles inside and out, my interior and exterior always came back spotless and clean. This time when I picked up my Volkswagen the exterior was clean but my interior had dust all in it and was dirty. I feel for the length of time my car was there the interior should of been cleaned up. I had no paper mats on my floors or anything. That left me a little disappointed as I was driving home.
If ever needed I trust the work to your shop
Nate and Jenna have to be the best customer service representatives I've ever dealt with. Hopefully I won't be seeing them anytime soon , but I refer any of my friends and family to deal with specifically one of them. Thank You both
Very impressed with the service and professionalism I received at Carubba's. Your technician did a beautiful job to return my car to like new condition. Thank you. Great job!
Thank you guys very much!
Keep up the excellent work!!!
I liked that the associated worked with me and what I needed to enable me to have my truck safely on the road again.
Having my car damaged by a hit and run driver was not pleasant but the repair experience was great. The regular updates of the repair status was much appreciated & everyone I dealt with at Carubba was extremely pleasant and helpful. I will recommend your shop to all in need. Thank you.
I am very satisfied with the service I was given. The receptionist Irene is amazing. She was so friendly and made me want to continue my business with carubba. She is a rare person and should be recognized for her amazing customer service. The only complaints I have is my car was returned to me basically on fumes and I almost ran out of gas just trying to find a gas station. I know there was gas in it when I dropped the car off. That should definitely not happen. Also my delta sonic sticker was scrapped off and I will have to get a new one. Not sure why they would do that.
I appreciate that Carubba assigns just one representative to work with a customer throughout the entire process. Jenna Paar (of 2463 Delaware Rd, Buffalo) was a pleasure to work with.
They all were ever good to us.i believe they have done a great job. Thank you all so much
Everyone was very nice and helpful.and car was done when you said it would be.
Under promised over delivered.
Great customer service in the front office
I didn't expect them to detail the inside and was not prepared for them to do so. The vehicle looked immaculate when I picked it up. The also provided detailed communication on the time frame and what was going on with my vehicle.
Thank you for getting my car fixed long before the estimated pick up date!
The best . All items were as good as could be expected . Rachael and Abe were very respectful and attentive to all our needs . Thank you to the Wheatfield team for a great job done a head of schedule .
I just want to say how impressed I was with the quality of work and the professionalism of everyone at the facility. They did a great job and I will be sharing my experience with everyone I know. Thank you.
Very nice job done quick very satisfied!
Vehicle Make : Volkswagen
Very friendly people and easy experience! Thank you so much!
You guys did a very wonderful job in a very quick timing. Amazing. Thank you
Communication was great! Leasa & Irene made this situation very comforting for me!
They Do A Wonderful Job As Always
Great customer care indeed!
They was very kind an sweet an I wouldn't
Mind recommend in and you want to go to them because they did a awesome job with my car and is very polite and kind and if anything go wrong Vicky is repand if anything goes wrong with my car I would go there again for them to repair anything that goes wrong thanks
Awesome experience. Super fast turn around. Full detail. I got my car back and it felt brand new!!
The car looks great and feels great as we drive it.
I felt I was in good hands through out this unfortunate experience. The team did everything with professional excellence.
Went above and beyond expectation.
There is a vibration in the right front I don't think the under panel was totally
Secure I will be calling in the am and on my own time calling and trying to rectify the issue
Ray L House
Vehicle Make : Volkswagen
Terrific job done with my vehicle. I appreciated the great customer service provided to me and will recommend your facility to any and everyone. Keep up the great work!!!
I am extremely satisfied with the service I received. Outside of the wonderful work done on my vehicle, the customer support was helpful and steadfast. Thank you.
Every thing went great from start to finish, Thank You again
Everyone was excellent....
The people at Carruba made my entire experience as painless as possible. They always kept me up to date with text updates, finished in the time they initially stated and they provided outstanding customer service. Great job!
Great job to everyone involved. Loved my experience.
There is still a part on the front that needs to be replaced that is part of the accident, I believe it is the fog light delete insert, also the paint is chipped where the chrome grill is isnserted into the bumper cover on both bottom corners. I pointed it to the carina rep and he is looking into both issues.
Very informative and kept me updated often!
Need to fix hood alignment to front bumper. A new headlight scratched
Everyone was so helpful! Julie Stresing went of her way to make sure I was happy with the work!
I will recommend Carruba to anyone who needs body work!
I had a great experience. Everyone was courteous and professional.
Thank you for making the whole experience so much easier. Julie goes out of her way to make things go as smoothly as possible and it is very appreciated. I will definitely recommend Carubbas to friends and family.
Everything handled quickly, professionally and excellent
I would definitely use Carruba again if the need arose
Prompt with appointment assistance.knowledgeable about process pleasant at 7:30 am. Professional in process.communicated with me on progress and completion.Seamless support of vehicle and customer assistance. Would recommend to anyone in need of service. Thank you for a job well done.
Everything went very well
Faster than expected
Jesse was great he made sure he keep me informed.
Carubba collision is by far the best reiliable, excellent repair shop with genuine customer service. Thank you so much for helping me out with my car. I really do appreciate the awesome service that you all had provided me. #Brandnewcar.
My experience was wonderful and you have such an amazing staff!! Thanks again for helping/fixing my vehicle
Everyone was very polite and professional and we are happy to have our car serviced with both Geico and Carubba collision!
Can't believe my car was done in less then a week!!
Very courteous and professional handling of my repair. I very much appreciate the clean condition of the vehicle and high quality of the body work repair.
Irene and Lesa made the whole experience a pleasure. It is rare to walk into a business for the first time yet welcomed like I was a repeat customer.
Very satisfied with your work and the people working for your company, people are very friendly and helpful thank you for your time and work. JLF
The customer service was beyond expectation. Great employees and great coffee
Love the work! Looks like a new car
We are happy with the work carruba did on are,SUV Thank you verymuch
Great job and customer service. Thanks.
Carubba's made everything so easy! I was so nervous, as this was the first time I have ever gotten a car repaired. Everything was done quickly and explained with great clarity. The updates on my repair were also super helpful and accurate. Hopefully I won't need a repair again, but if I do I'm coming back!