Everyone I talked to was very professional! It was a great and easy experience. I hope I don't have to come back!! But, if I do need more help - I know who to call. I would recommend you to anyone... Thanks to geico for partnering, right :)
Ty! Very much for repairing my vehicle. In a timely fashion. I greatly appreciate it. If ever in the future of glad use ur services again. Yy
Your staff is efficient and caring. They are obviously well trained in customer service. Sean Conwell is a consummate professional and you are lucky to have him representing you company.
From the front desk to the mechanics... just excellent service!
Great day by day communication, awesome customer service experience, super quick and vehicle looks better than ever.
Great customer service and communication throughout repairs. I would recommend and I would use their services again if needed in the future. A
Service experience great.
I just got it back and so far it looks so nice I think they did a good job thanks for everything
The online reviews are true. The staff is knowledgeable and pleasant to work with. My car came out cleaner then it went in and the Collision work was completed in a shorter time period than anticipated.
Excellent service! Very satisfied with the staff and their performance!! Thank you!
Very professional. I felt very at ease even though my nerves were still spooked after hitting a deer with the car. Associates made me feel like I wasn't the only one to have this happen. It was as painless as it could have been, considering the circumstances.
Poor poor service , it wasn't detailed properly, not even cleaned inside , parts are loose on door , damage my interior
The best customer service I have experienced at any service industry. They did an amazing job on the repairs. Thank to Dave.
They mthey made the whole process simple
My car was repaired and cleaned!
My car was completed 5 days before the expected date. Looked brand new, complete with the brush guard! Really impressed considering the quality of work I've had done at other shops was low. Will be returning here if I need work done again(which hopefully I dont haha) thanks carubba!
I would whole heartedly recommend carubba they're staff is professional and friendly my car looks like new
Impressed with the staff, the work, and the process.
"Recommend to my friends" is the best feedback I can give.
The ladies in the front were the best - they know their job and communicate effectively. Don't lose them!
I was very pleased with all the calls and text messages about how my repairs were going. Irene was so so very helpful and she always treated me with a smile. And Pete Aronica from Geico was also helpful. A great job by everyone who also help out in my repairs. Thank you
so friendly and helpful and professional!
Good results and customer service. Would recommend carry a and use again
Hands down the best customer service in the industry. I manage a software company in the maintenance and repair auto industry and would be very happy to have this level of service with us.
You were kind and welcoming from the time I stepped in to the time the repair was complete. I was amazed at how fast the repair was completed. While it was a small job it was important to me and I cannot thank you enough. If ever I should need body work this is where I am going. I am also recommending you to everyone I know. Thank you again!!
They did a great job. Very friendly and efficient.
I think the whole experience was great. I was informed every step of the way between texting and phone calls. It was done in a timely manor. Looks great and they even washed the van inside and out. I would defin recommend them to everyone. Very happy and impressed! Great job!
Awesome service, great work!
The gentleman at guest services was awesome and provided a hassle free experience at the Deleware Avenue location.
Everything was great!! In addition everyone was very friendly and knowledgeable.
Service was fantastic and the car was ready well before schedule
Everyone that I spoke with regarding my vehicle repair was very pleasant and helpful. The repairs were completed very quickly and my car looks great now! Thank you.
I will always bring my auto back to you if I ever need to and will tell all my friends,family and anyone else who might ask me where to bring their Car your service was great and employees are very friendly and helpful thank you so much for the great job you did on my car Victoria S
Great job thank you truck looks new again
Very professional and informative staff with great attitudes. Kept me informed throughout the entire process. Would definately recomend using them.
the car looks brand new, many thanks
U guys did a good job I'm happy wid ur job ,,,,,but return ur rental car there. N I forget to take out my stuff from that car ,,,I forget my punching badge there ,,,plz check once n keep my card I will come tommrow there ,,,, bye g n
The whole team was super friendly and really great. **** was super nice and helpful. I loved the text updates I received too! And my car looks awesome.
I was very satisfied with the work you did on my van, and will tell all my friends and family how pleased I was with Your repair shop. Thanks! Daniel Q
Looks better than it did when i got it 5 years ago
Very nice, straight forward and kept me updated
It was very nice to get updates throughout the repair. It was great that you finished two days early.
Looks great everything's running good so far thanks
Very much so! Very impressed how smooth the whole process went. In a timely manner also. Friendly,efficient. Best vehicle repair process I've ever experienced. Would highly recommend!
Excellent communication and service ! Very pleased!
Thank you so much for your fast and friendly service. I would highly recommend you to friends and family in the event of needing work done!!!
I had an amazing experience from start to finish. As soon as I arrived I was helped step by step with everything including getting a rental car approved through the insurance company, constant updates about my car's progress, and finally getting my car back sooner than expected. I really appreciated how patient and happy everyone I encountered and would gladly recommend Carruba Collision to my friends and family.
Always professional and helpful. Very satisfied.
Everything was wonderful & the staff was also you guys made a bad day good thank you
Very courteous and through.
GABE WAS EXCELLENT AND DID A EXCELLENT JOB WALKING AND COMMUNICATING ME THROUGH THE WHOLE PROCESS.I was hesitant about bringing my car to carrubba collision to be repaired, but Gabe relieved all those doubts.
Employees were great. Would have liked to receive an update (early) on Monday 9/19 since my car was still not ready. I appreciate the detailing that was done. The car looks great.
Great job done in a timely matter
. Thank you
Every one was courteous and professional and made a unfortunate experience easier to deal with and my car looks like it never had a accident,I would recommend carubba Collision to every one I know
My truck had to come back the next day after having it for 12 days which caused me to accumulate more rental car fees. The damages caused by the accident were overlooked becaused the examiners assumed some items were not apart of the accident. Gross negligence was presented. The attitude displayed by customer service and examiners made me feel sub standard as a customer. Causing me to get upset and vowing to my self that I would not ever use Carrubas again. My wife was a witness to this treatment. Also my exit inspection was never completed.I AM EXTREMELY HONEST AND I WAS MADE TO FEEL I HOPE NOT BECAUSE OF MY SKIN COLOR I MAY HAVE BEEN LYING. I HAVE BEEN A CLIENT OF USSA FOR ABOUT 30 YEARS AND NEVER REPORTED ANYTHING DISHONESTLY.
Thank you for the good work and also returning my car not only when you said it would be done but cleaner on the inside than it was when it went in Thank You again ????????
Really liked your greeting staff. They explained everything to our satisfaction and made sure we were well taken care of. They made sure we understood every aspect of our journey through the process.
Everything was great, and the service was fast and professional.
The whole team were great but Irene my auto representative was amazing...she worked hard to make sure my car and i were well taken care of!
Great job! Pleasant people to work with. Thank-you!
I was impressed with your professionalism. I would recommend your shop to anyone.
The staff was very professional and courteous.
Carubba's service was prompt, friendly and very efficient. My only disappointment was with the lack of cleanliness of the interior in the rental vehicle from Enterprise.
The job itself and the efficiency of administration.
Also the kind and cheerful welcome.
Everything was satisfying with my experience.
The team did an absolutely tremendous job fixing the damage on my truck. The work was done professionally and it looks great! Thank you for taking care of my truck.
I've seen your commercials and advertisements and wondered how the experience would be, I wondered how I would be treated considering I am a resident of the city of Syracuse. It shouldn't matter what my address is but too many times in the past it has. I have done business with many repair type shops with no great experience to speak of. At Carubba I was simply delighted by all I interacted with. Everyone was pleasant and treated me like you were happy to help and appreciated my business. Everyone I dealt with at your front desk and everyone that called me made me glad I chose Carubba.Your texts are awesome as were your updates on the progress. I will definitely recommend you to all deserving of your time and great service. Your work and customer service are both top notch. Thank you!
The staff were very friendly and helpful!
Fast response, good communication, nice people.
Vehicle Make : Volkswagen
I was completely satisfied w the repair, continuous updates, convenient location andcar rental onsite. Jenna Paar had great customer service skills, professional and took great care of everything for me. It does not affect my overall satisfaction with Caruba but I was put off with the 2 month repair. Than You!
I found the customer service at Carubba to be exemplary! Having my car repaired was totally seamless to me! The staff was caring and friendly and the whole process was very smooth from getting the estimate to driving away in a rental car! Your customer service made what could have been a headache into a great experience! Loved receiving the text messages! Thank you Carubba!
Very helpful and did a really great with the paint work on my car. Thank you!
Excellent service and workmanship as I have learned to expect.
Great crew, fixed real fast and it looks great. **** Lorenz was a Godsend! She was awesome from when I walked in too when I left with my car. Every place should have someone like her Carubba gets a ten , and **** a double ten!!!
All of your employees were great especially **** at tour Wheatfield shop. Thanks.
**** was great and the whole experience was better than expected
Every one was pleasant to deal with. The called every day with a report on the car and the approximate time it would be ready. I really enjoyed the experience. Thank you.
The service and repairs surpassed my expectations!! It was even done before the estimated date of completion, and repairs look flawless!!
I would like to say that I've gotten the best service I've ever had from any place I've ever gone and I would like to send out a very special thanks to nate Keith,jeremy decker,jason k and store manager bill Sherwood great job gentleman I will recommend everyone I know to carubba collision because of these gentlemen thank you guys and thank you to carubba collision keep up the good work guys!!!!
I think you can have your car fixed anywhere. But it's the people that come forward and do there job well and present themselves well that mayters the most. **** at the nfblvd really was very nice, informative and let me know step by step through voice messages. That was excellent. Mark from enterprise was right there to see me off. Not that I want to go through this again. But if I have to. I will be visiting carruba. Thanks **** and mark!!!!
Very happy and the employees were so friendly and helpful. Would highly recommend.
Job was done on time and within quote.
Great service from beginning to end, including getting my car back a day early! Nice job! Thanks.
Keep up the good work i am always happy for what they do
The entire staff was friendly and professional. The service was very impressive!!
Your counterman John was an outstanding representative of your company polite efficient and a real gentleman you should be proud of him
Excellent service from start to finish. Very happy with car repairs. I would highly recommend you to any of my friends.
Vehicle Make : Volkswagen
Well done from the moment I walked in to the completion of my car.
I would bring my vehicle there without any hesitation.
Thank You Rich
Iam very pleased with my van.It looks great and everything is working good.Thank You
Everyone was extremely professional and went above and beyond for us. Very satisfied.
Very fast and friendly service
My car was clean. Everyone I worked with was kind and personable. They really made everything easy and quick.
Notifacion was great. The speed of repair was good and taking care of a couple of extra scratches was a very pleasant surprise.
Dave provided options that fit my budget and my car looks fantastic. He's a miracle worker!
You guys kept me updated with the text updates & kept me informed through the whole process. It was the best & easiest service at an auto shop I've ever had. Thank you!
Excellent customer service and great communication
The frequent updates were appreciated.
The women that took care of me were great
Vehicle Make : Mitsubishi
The Whole Crew Jeff, Jackie,and Vin were Professional,Courteous, and Helpful during this Trying time after My Accident they kept me updated and as it turns out I was Pleasantly Surprised to have my Car Completed ahead of Schedule and the Workmanship on the repairs were Exceptional. A Big Thank You to the Carubba Collision in Syracuse on a Job Exceptionally Well Done! Mikey-Mo
Great job, everything was easy, stress free and communication was good. Thank you for a job well done.
Everyone was very nice and helpful. I was very confident my car was in good hands.
Friendly staff and great work very satisfied
There was still a noise when I drove the car off the lot that wasn't there before the accident. I would suggest maybe asking more pointed questions when people first get there, like whether or not I noticed anything feeling or sounding different when I drove the vehicle to your garage. I didn't think to mention that there was a rattling noise when I first brought it out because I assumed it was the loose part in the back that was making the noise, so I was a little disappointed when I drove it home and noticed the same rattling noise still there.
They were very communicative and helpful.
Lisa and Irene really took good care of me from start to finish. It was rough at times because I just wanted my car back. They kept in contact through out the entire process making me feel at ease, because my car was in good hands. I really appreciate the amazing Customer service they both provided me. It was a long process but with those two team members, it really was bad at all. Thank you ladies all is appreciated!
I was overjoyed at the sight of the repairs. Carubba did a phenomenal job and my car looks brand new. Thank you very much. I really appreciate the hard work and dedication that you guys put into getting the job done.
Completely satisfied and the team did a great job it was a good experience instead of a nightmare thank you Bob Stiles
Repair was not complete... Had a secondary repair from previous service that was suppose to be fixed as it was under warranty but it was not. I now have to wait another couple of days and drive over there for a third time... Just inconvenient.
The rear bumper applique was not installed correctly on my bumber it has numerous air bubbles. I am told a new one has been ordered. It is frustrating to have to take time off of work to bring it there to have this job completed correctly. I was told it is not possible to come in on a Saturday. Even coming in on a Saturday would be a major inconvenience. Carubba should have offered to keep my car until the job was completed correctly. To say I am "not completely satisfied" would be an understatement.
The vehicle looks good. Thank you for your help.
Everyone was friendly and helpful.
Way to long for the repairs to be completed
Lisa was excellent, providing constant updates and shepherding through the repair process!
Car was not ready on time. When I came to pick car up side emblem was not on car. Receptionist had to go and take car out back for malibu emblem to be put on. Still cleaning of overspray.
Vehicle Make : Mitsubishi
Great job door looks good as new
Great job on the repairs. Was very satisfied with the quality of the work and the shop's communication throughout the repairs.
Gabe and your team made everything easy. I was back in my car in less than a week and it looks great. They kept me updated every step of the process. I would recommend Carubba to anybody I know. Thanks for everything I'm very happy and appreciative!
Vehicle Make : Volkswagen
Very easy. Kept me up to speed with every step of the process.
The total repair and paint job were done very professionally and I was exceptionally pleased with the car wash
The staff was amazing especially Gabe. He went above and beyond to make my experience an excellent one.
Gabe was amazing and made me feel so confident that everything was taken care of!
Not only was the service fast, they detailed the inside on my car as well! Made my day! Thank you!
Vey nice people to do business with. Thank you gabe
Friendly and knows what they are doing.
Very professional, polite, accommodating and informative through the entire process.
From the time I got there on 7/12/16, Lesa was just fantastic. I had email updates and several phone updates so I had an idea when my car would be ready. It was a great experience during a difficult time. I couldn't be happier with the job that was done and super thrilled that the car was detailed. I want to thank everyone at Carubba from Lesa to all of the people that worked on the car for the great care and beautiful job. Well done by all and I will be sure to recommend you.
They made the process so simple and easy. Every one from the manager Bill Sherwood to the girl behind the desk Lesa were so friendly and helpful. I will always give you guys my business. Thank you!!
Rob was very helpful, kind, and respectful. The team was very accommodating to my needs
I really appreciate your work. I love it well job done and God bless you. Thank you
Not completed correctly - grease pencil still visible - buff marks
From beginning to end they were in contact with me by email letting me know the progress of the repairs which was fantastic! Everyone I came in contact with was very friendly and took the time to acknowledge me. And of course, the finished product was perfect, and my car was cleaned inside and out. Thank you Carubba for a job well done!
My car looks as good as it did when I purchased it. I had no idea my car interior and exterior would get detailed. I am so happy!
I really appreciate the detailing. Thank you!
Completely satisfied with availability constant text updates no hassle car rental staff very courteous and professional great repair work. Thank you.
The whole experience was excellent! Thank you!
It was repaired in a timely manner which i was very satisfied with the work being done.
I will never deal with yall again
Two days after picking up my truck. The check engine light goes on and the engine over heated. Will be coming in Monday morning to talk about this at the wheatfield location.
Great customer service. Love the work they did on my car.
Very efficient, great customer service, made it very easy to complete the transaction all through my insurance with geico.
Very nice staff,easy transition really enjoyed the experience.
My experience at carubba Collision was awesome. The staff and crew couldn't have been more helpful. Gabe and Dave were wonderful answered all of my questions were there to help me out whenever I needed it. They were very kind and courteous I have a physical disability which makes it hard for me to move around sometimes and they were more than helpful to me bringing paperwork to me so I didn't have to get up and walk to them! I couldn't be happier! I would give them tens all the way around my car looked great when I picked it up!
Vehicle Make : Mitsubishi
Nate and his team were exceptional. My vehicle looks better than it ever has. Thank you, you all rock!
quick, convenient, hassle free, prompt courteous service throughout encounter
I liked that you kept me updated on your progress with the repairs of my vehicle
Everyone was exceptionally kind and made it a pleasant experience. I will never go anywhere else if the quality of service stays this amazing!
Lesa Elvers is an awesome customer service rep, very accommodating and pleasant. The day I picked my car up, i think I arrived approx 3 minutes to closing time and she waited to make sure I was satisfied with the work, and didn't make me feel rushed in the least. I also appreciated being kept informed of progress, and my car looks great again.
I have never used Carubba for body work but will again if needed in the future. I was really surprised with how long it was going to take (8 days) but the courtesy car was great, customer service was fabulous (thanks Julie and Jenna!) and my car was done ahead of schedule. Thank you:)
I was amazed at how quickly you were able to finish the job. Thanks!
Two thumbs up. Great job! Excellent communication throughout the entire process.
You guys at Caruba are so professional and such nice people we would absolutely recommend you to anyone especially thank you Dave
Very detail oriented. Excellent customer service!
Great job .. Truck was cleaned inside & out ! Repair was excellent ..
I have used Carubba 4 times in the last 6 or 7 years. Service is always 1st rate!
The service I received was exceptional!! I would highly recommend your services to others!! Thank you for making my experience so wonderful!! P.S. you have an awesome staff!!
I had an excellent experience!!!!
My car was done quick and with no problems. Cuatomer service was amazing and the body work was amazing I would recommend them to everyone
4 out of 5 stars you get. Bumper was off location and had to return to align up.
Paint job excellent.
Vehicle Make : Volkswagen
Staff pleasant and understanding. The repairs to the bumper of my 2015 Jetta are as of there were no repairs ever done. For any future body work Carrubba Collision will be my first choice.
Sh.Dvs Buffalo, NY
Wonderful, helpful, supportive staff. Great job on the car. Thanks, especially to Lucy Longo.
I can't say enough about how easy this experience was. Every person at Carubba I spoke with provided exceptional customer service. From check-in to the rental car representative to picking up my car, everyone was efficient and kind. After this experience, I would never bring my car anywhere else in the event I need repairs done in the future. I will definitely recommend Carubba to my family and friends! Thank you so much!!
Everyone there was very friendly. I was updated throughout the time my car was there.
Everyone was very helpful. Very nice. Car looks great!!
They did a great job will tell my friend the good job you did and tell Togo their
Awesome job on my traverse. Looks better than new!
Great experience!!! Everything was so easy & seamless from start to finish!! Everyone was great and very efficient! Thank you for a great experience!!
From start to finish everyone was professional and courteous, they handled the job perfectly, I would recommend them to anyone.
Paint work turned out beautiful
i am very impressed with your business. Everyone was professional, polite and informative. Clean and neat. The staff was so friendly! I can't say enough good things about my experience. They fixed the car beautifully and cleaned it up! It
Looks great! And fast! Thanks!
Excellent service and friendly staff. I would definitely choose Caribbean again
I think you did an amazing job. Very happy
I appreciate how you toke care of my car and did it so fast thank you
Other than the rear passenger side right rear turn signal not working everything was great. Thank you.
Amazing service, fast repair
Everything went very smoothly....thank you.
very nice customer service
The front windshield still has alot of spots on it.
My car looked great. Carubba staff keep me updated every step of the way. I really liked the way they worked in conjunction with Enterprise Car Rental. I will gladly refer my family and friends to Carubba.
Service was the best! I loved my experience. Communication was great and the repairs are flawless!
Excellent labor on the car! Excellent customer service.
Car looks great! Thank you
Everyone was nice and Ifelt very important.
Everything is handled professionally and I thank the staff.
Very friendly service. Extremely pleased with the entire process.