I never waited long for customer service. The staff was great! They are very informative and helpful. I will always use Cascade collision repair!
Kindly, attentive service. Constant update on progress of repairs. Work completed in a very timely manner. Not over booked. Would recommend them anytime.
Simply put you are the best we've used you on more than one occasion and you're the best your receptionist was absolutely friendly and very helpful
Cascade did an amazing job, they make everything so simple during the process and went above and beyond what I would have expected them to. I would recommend cascade to ANYONE
I was extremely impressed on how fast everything was done as well as how comfortable I felt coming in and discussing my options and the overall process. Round of applause to all that work there!
I loved having the text reminder of where the car was a in the process...thanks again.
Excellent job, excellent people. Thankyou
Great job and affordable. I'll definitely recommend you.
Theybwere very helpful and kept me updated on everything! I would recommend them to anyone!
Cascade collision repair 100 % recommended
Many thanks for all the help.
Repair was done quick and the progress of the repair was communicated frequently. Cascade Collision repair is a very professional company that produced impressive results in the repair of our vehicle.
Great communicating. Finished ahead of schedule. Looks like new.
You have the BEST Customer Relationship- your communication is EXELLENT and GREATLY APPRECIATED!!
Vehicle Make : Volkswagen
From the start everyone at Cascade seemed sincerely interested in my car and my situation. Things were explained to me, and everyone seemed efficient and confident as well as kind. The work was completed in a timely manner, and was outstanding in quality. They seemed to sincerely care that my case, the little car I care about, were well cared for. The consistency of this attitude and excellence is perhaps what impresses me most.
I am pleased to find this level on customer concern in today's ofttimes sloppy and impersonal world.
The time the car would be done kept changing, although for the better, the texts and what the estimator told me were different.
Very satisfied! Beyond expectations!
Jesse was so kind and made my experience one that will bring me back if neeeded. Thank you again
Thank you guys so much for repairing my subaru. It's been a great car and with your help, it should continue to be one for years to come. The car looks great and was done sooner than expected. You definitely over deliver on your service.
It is the little things that make a big difference. From the moment a person steps into your shop your employees treat you like a king. They offer you a drink and treat you like you actually mean something. Then someone walks out with you and shows the pristine work that was completed. You answer all the questions with a smile. You do amazing work but it is your customer service that makes you the best Autobody shop in Utah.
Like the texts of progress of repairs and when it would be done. Person showed me the truck and we discussed what was done. It was great service. Keep up finding ways to connect and provide superb service
Thanks a bunch! You got the car finished when you said you would have it done. You also did a fantastic repair job it looks possibly even better than before. You all did great work
The repair was great but several controls were not working. Once I started my car multiple alerts went off including: parking brake failure, front headlamp positioning and air bag alert. I would have expected someone to check these before delivering my car. Now I have to go back and wait for it. Not cool.
My car was done early, which was delightful. Michelle and Jesse were great! I secretly want to steal Michelle away to work with me! She's superb!!
Second time using Cascade Park City. I continue to be impressed by the professional and courteous care and atmosphere. Personal greeting when walking through the door, timely progress updates, the clean and organized shop make them my goto collision repair guys.
You guys did good job on car. We are happy to have it back home.
Everything was excellent, it looks like a brand new car.
They did an amazing job!!! And very awesome to work with!
My car looks great.I really appreciated the updates through text messaging.Thanks again I
They are my "go to guys" . Excellent work
Terrific customer service especially by Wayne.
Have replied that my experience was awesome
They were fast and made an effort to fix our car in a timely manner. We were pleasantly surprised to find the car washed vacuumed and wipe down inside upon pick up.
Thank you for an EXCELLENT experience--from drop off to pick up! And I love that you cleaned out the inside of my truck! Very impressive since my kids danced on a bag of chips back there and it looked awful. A customer for life!
You guys are awesome! Right on schedule and less then I was expecting to pay, then you topped it off with a home delivery. You all really are the best and my car looks great. Thank you so much.
FANTASTIC. 110% awesome in every form and fashion. Quality of the job A
Willing to work with me A
I can't wait until someone damages my car again!
Every single employee I interacted with on the phone and in-person was ....perfect. For the drop-off and during a phone call the next day, I was distraught and your staff interactions were professional and kind and patient and thorough. The behind-the-scenes staff also exceeded my expectatis with speed of completion . The repair looks good-as-new! Thanks a bunch!
Vehicle Make : Volkswagen
I'm so incredibly impressed with the service and repairs. Everyone from Michelle at the front desk, to the appraiser, to the young man that delivered my car to me, were professional, friendly, and informed. My car looked amazing inside and out. Thank you so much. You will see me again.
Thank you so much for your excellent service; you are all amazing, and wonderful to work with. I was so excited to see the repair process, thanks for having that available. My car looks fabulous, thanks again for taking good care of my car, and me.
Have a wonderful day!
Your team is detailed and considerate. It was a pleasure doing business with Cascade.
I was happy to see that in the process of fixing my car a couple of other minor flaws were taken care of. I was missing my lisense plate but Alex was awesome enough to track it down for me quickly without to much trouble.
Very first rate operation. Repairs were finished on schedule and our car looks great! Thank you Cascade Collision Repair!!
I really appreciated how the whole team went the extra mile when fixing my vehicle. They performed extra repairs for me, and I was thrilled to see they even cleaned the interior before calling the job done. Superb experience.
Car looks great and fast turn around
I worked with Jesse and he took care of me. He was kind considerate and understanding of my concerns. Very professional and great to work with.
I enjoyed that I was kept updated on a regular bases and was provided very friendly service both while physically at your location of on the phone.
It looks great. Thank you.
After bringing my car home I noticed several scratches on my trunk that I know were not there before I dropped off the car.. Please advise
I had a wonderful experience with recent repair to my vehicle. The whole process from estimate to scheduling to the finished product and the vehicle pickup was excellent. The people and the quality of the work were exceptional.
I loved how well the communication was with them.
We appreciate the ride from Enterprise car rental and keeping us updated on the status of the repairs.
The staff was professional and kind. The cleanliness of the lobby is too notch. Loved the text updates, and the autowatch. Appreciated the rush on parts and that it was done earlier than expected!
The only concern was when we arrived to pick it up the automatic doors and key faub didn't work, a little detective work showed the fuse has blown. It was fixed promptly and then we when we went to drive it the front alignment was off bad. Brought it back and they found the error and quickly fixed it. They were kind and offered my children drinks which helped them with their wiggles.
I think a good review of the electronics and alignment would be good to add to the checklist so they are confirmed good before the customer is called would be good.
Really everything was prompt, professional, and personable it was just those few
Oversights At the end. Hopefully all will be good from here.
I've only had my van back for a few hours but so far everything is great! The van looks fantastic! My only concern was the battery was completely dead when I picked it up but that was quickly jumped by one of your employees. Thanks again.
Excellent repair job & excellent customer service. Would definitely use again.
Vehicle Make : Volkswagen
My final cost was right on target with the original estimate, job was done on time and csi employees couldn't have been nicer. I will come back if I ever need to, hopefully not
We have used Cascade a number of times and they always do a great job. This time however, the car was returned with dirty fingerprints on the back lift gate area inside and very dusty and dirty inside. Other than that we were very pleased.
Wayne and staff are very nice to work with. The office is clean and not a normal junk yard atmosphere. Their communication is timely. A positive experience!
I was well informed through the entire process. Jesse was very helpful and made sure I got the best for my car. If I need to have repairs I will come here again.
Great work...Wayne and his team did all the work i asked for, at a very high level. All of this was completed while i was out of town for a week...so truly a service!!
Thanks for everything!!
Wow! Fantastic job. Cascade repaired a dent in the rear tailgate of my Chevy truck. The tailgate looked better than new!!! They even washed and vacuumed out the interior. Nice touch!!
It was nice to have the text updates and Jesse was great. He kept me up to date.my car was ready when promised. Great job!
It's only been a day, I'll need more time to decide if I'm "completely satisfied."
Thanks for the great service. It's one of the best I have received thus far. Everything was great and Jesse went beyond efforts to make sure I was happy. I will definitely recommend this place although I only had a fog light replacement within 40 minutes. They checked my burned signal light and a car wash as a courtesy
Had an Oakley metal sticker on the back window of the vehicle when it was dropped off, when we got it back yesterday is wasn't there. Other than that it looks great!
Keep doing everything your doing, best experience with a bodyshop ever. You know how to treat your customers. Lady at the front desk (don't remember her name) is amazing. She always made me feel like I was your top priority. Jesse was awesome also. Kept me informed and went above and beyond what I expected. Hope I don't need a car repaired again but if I do I will be back and my recommendations to anyone I jn
Great work done on my Titan. Their whole team went above and beyond what I expected. Thank you.
Most amazing service ever!!!
Jesse was excellent. Had a small issue toward the end with some small scratches that he worked out and it seems worked out very well. Will come back again.
We appreciated you keeping us informed of your progress while repairing our car. We're happy to have it back!!
Fast and no smoke & mirrorz
Very professional. Prompt service. Good price. Extremely friendly folks.
Great experience, no extra charges and a GREAT team.
I will refer Cascade to anyone that needs repair!!!
The Lexus is beautiful again!
Thank you all!
I can't even tell there was any damage to the car. I thought Cascade was fair with their estimate.
Excellent work was done! Looks better than new. We were kept well-informed of status updates Estimated finish time was even earlier than expected. We would give an
unconditional recommendation to anyone!
I really appreciate Alex. He seemed to treat me and all the other customers I saw him interacting with complete respect. He made us feel like the most important customer at that time.
Even though the car wasn't finished when the original timeline was given, I appreciated the team making sure the color was right and everything dried properly. We didn't get the car back for a few extra days because of it, but that showed to me that Cascade wanted to make sure it was done absolutely correct. When I went to pick up my car, they walked me out to explain what they had done and make sure I was satisfied with the color. I am glad the insurance company recommended Cascade. I would definitely recommend them to others. Hopefully I won't need their services again. ;0)
Michelle was the greatest to work with. Because of her we chose cascade she was so helpful and kind on the ohone and in person
The entire process from the estimate to when we were told the van would be done was exceptional. Thanks Cascade you have earned a lifetime customer. .
Jesse and the crew at Cascade Collision were great. I really appreciate how they kept me informed with the process and contacting me with any issues that arose. They know what customer should be. What it used to be. Thanks for make my truck look great again.
Jesse went above and beyond to make sure we were happy with the final results.
Thx. Jesse was great. Highly recommended
Professional, efficient and thorough
Honestly I would have answered yes but my gas gauge is completely inoperable since I picked up my car. The guy said there was not a technician around who could help but he would let them know and somebody would call me. But he insisted that none of the work would have affected my gas gauge. But it was for sure working when I dropped it off.
My car looks beautiful! Actually looks brand new! Good work! Thanks!
The team was so amazing and took and my concerns and requests seriously. I'm happy with their communication within the team so that everything was done exactly to my specifications. Recommended by my Hyundai dealer and now recommended by me!
Everyone was friendly and very easy to work with. Alex kept me informed on the progress and worked with me getting stuff out of my truck that I needed. I really appreciated the great job that everyone did.
Great service! Top notch job and felt like the price was fair and comparable to others.
The staff is courteous and very helpful. They did a grat job on the car!
They went the extra mile. They even vacuumed out the floor mats. I can't even get the honda in Murray to do that real quick during my oil change. You guys did great!
We have always been satisfied with the quality of work at Cascade Collision. Thanks!
My car looks like nothing ever happened to it
The team was very friendly and informative throughout the service process. The quality of work was excellent! Thank you!
Great service. I would definitely use them again.
Great job! Thanks form vacuuming out the interior.
The staff at your Orem, UT location is really friendly and courteous. This is the 2nd time this year I've had to bring my car in for repairs (two different accidents, unfortunately). The only thing that concerned me is that both times, the final estimate was higher than the initial estimate I received. Other than that, no concerns. My car looks great! Thanks!
I was very happy with my repair. And you washed my car too!!! Thank you.
You guys are amazing will let everyone know
Cascade always does a great job. Went above and beyond cleaning the inside as well.
Son-inlaw picked up car for me. He said you did great job. He will bring the car to me in St George. Thank you for doing the repair quickly.
Headlight and hood do not align correctly
Vehicle Make : Volkswagen
Fantastic service! The car looked really good and the car looked even cleaner than when I dropped it off. Cascade collision did an excellent job on my car.
Thank you for the wonderful experience. I was impressed with all parts of the experience.
Beautiful job on my corvette
I think this is the 3rd time we've used your company. As always, it was quick and professional. Jesse was a great help.
Awesome customer service. Thank you
thank you for a wonderful experience. I was very impressed!
Everyone was very helpful and professional and the estimate guy took care of all that was needed with the rental! Only thing that would be better is faster service with Enterprise rental car but you can't fix that. Thanks!
Im very pleased that you finished a week earlier than expected. I also appreciated the text messages letting me know how things were going! Thank you!
Great service, employees were really great, it made coming in fun and enjoyable
Great communication on the progress of the repairs and super friendly service!
Pleased with the process working with Caleb, timing of the repair and the finished product. Thank you!
Just call the Orem location a bunch of magicians cause they be working their magic on my ride everytime I come in!
Great customer service. Did awesome on my vehicle
Great job! Speedy and perfect service!
I loved the attention to detail!
I was very please with the communication I received throughout the process, and the flawless work they did.
it is great knowing that there is a company that doesn't just talk great service.
Very efficient. Courteous. Kept me informed through the whole process. Amazing
Well done crew. Another satisfied customer!!!
Working with Cascade Collision was as easy and enjoyable as it always is. We have never had problems I with the service and the workmanship is always top notch.
I like your job very professional
I am still waiting for my tundra decals I picked my truck up and it was not finished I still have to bring it In on my own time during work hours to get it finished. I have used cascade in the past and I have been happy with Manny but no one even told me my truck would not be finished I received a text and a call today saying my truck would be finished and ready for pick up at 4 pm today Friday March 28th. It was not finished next time let me know what is going on I have a busy schedule I don't have time to come back in during work hours it's pretty frustrating next time I would expect a finished vehicle upon my arrival to pickup that's why I have insurance.
Thanks for taking care of my paint match concerns &
Being timely about it!
Everyone was very helpful & accomidating !
Thanks for a job well done!
Work was done quickly, lookd beautiful and excellent customer service.
Vehicle Make : Volkswagen
You did an awesome job and got my car to me super quick! Thanks!
I am very impressed with the customer service and repairs that were done on my car at Cascade. I recieved text updates daily on the progress of work, my vehicle looks beautiful, and the employees could not have been more nice.
We have used Cascade on numerous occasions and are always happy with their work and services.