I appreciate the immediate care I was given when I visited the McMinnville shop minutes after the damage was done to my jeep. Nick was extreamly knowledgeable and took excellent care of every detail. I appreciated the texted messages on the status of repairs and completion dates. I will recommend True Form to everyone I talk to. Nick and his team did an outstanding job! This was an exceptional customer experience!
While my car repair does look amazing, and this I appreciate, I am left upset. Upon picking up my car I realized that something important to me was missing. Hanging on the rearview mirror was a necklace with the ashes of someone important to my husband, and hanging off that was a beaded star that my baby cousin had made for me. It was the last thing she ever gave me because less than a year later she took her own life at 14 years old. That was ALL I had from her. The star was gone. All that was left was the clip it was on and ONE bead. That is it. Obviously someone broke it and hid that fact.
The necklace was on the mirror differently than I had it. There was NO reason for this to have even be touched. They didn't leave the beads behind. They didn't even mention it, like I wouldn't notice. I am rather upset over this, which is an understatement.
I know nothing can repair this, but I wanted to be sure it was known. It is upsetting, it hurts. It was all I had, and this is unacceptable.
Thanks for a job well done
I was thrilled with the service that I received from your company. The whole process was seamless and professional! I couldn't have asked for a better experience especially when considering the circumstance. Thank you so much for your time and awesome work.
Your staff is great! Very on the **** and professional. They kept me up to date by the day. I believe your main man Daniel really sets the standard for how to treat a customer. I will recomend your business to anyone.
Car looks great! I loved that they cleaned the inside of the car too!
Awesome service!! Thank you so much! Fantastic job! Looks like it never happened. You guys are awesome.
Excellent work! My truck looks great. Thank you, very much! I will recommend your services to anyone!
EXCELLENT WORK VERY SATISFIED
Thank you so much for fixing my bumper! It looks fantastic. Also thank you for cleaning and vacuuming the car. That was a really nice touch and a pleasant surprise to find.
Looks like it never happened :) and inside is much cleaner than when I took it to you! Awesome! Thanks!
I am very please with the repair job you did on my car. Also the time you took in keeping me updated with status of repair on my vehicle. Thank you for your customer services.
A pleased customer,
Kept me informed about progress.
Gave detailed report for repairs.
Always helpful and courteous.
I really appreciated the text updates giving me the time and day my car was going to be done. It kept me from feeling uncertain about how it was going.
And I appreciated the kind and respectful way you all communicated with me.
My trunk is harder to close than before, but hopefully it will get better with use. Other than that, I was amazed at the care Dan took with me. He went above and beyond with the repairs he did. Even fixing something that wasn't on the docket. Thank you Dan!
You all are amazing! Thanks so much.
Repair seems to be fine. Customer service and communication were a bit lacking. The delays in the repair were not explained along the way and no one went over the repair and car with me at delivery.
Looks perfect. You'd never know there was any damage before. Thank you.
You did an outstanding job.
GREAT WORK, AND WELL DONE, WILL RECOMMEND TO MY FAMILY AND FRIENDS
Everyone was very professional and knowledgeable
Two scratches on the repair area. Tape residue,on the driver side rear door, Back of back seats very dusty
Although it did take a lot longer than was first estimated to me, they were very accommodating and did a great job on my car.
People at True Form were ultra courteous and helpful and my car looks great!
Work was perfect and frequent updates on progress of repairs. Great professionals to deal with.
You guys did amazing job and you guy are very nice and really liked the service I will for sure tell people to come to you guys thank you again
We have only dealt with a "body shop" a few times but the experience at True Form" [Newberg] has been, by far, the best. The cooperation, friendliness and especially the quality of work has all been exceptional...and much appreciated.
Thank you, True Form! Jon and Evelyn Nelson, Dundee.
Their is a dent still that will need to be fixed yet
Excellent service, easy to work with and veryfriendly. You made it so simple getting a rental car and communicating with insurance. I'm so happy to have my car back all fixed. :)
Vehicle Make : Volkswagen
Ryan and Jason were truly professional and helpful. The work was done ahead of schedule. A good experience considering the circumstances.
you noticed that I've been with usaa for 44 years. I've only had four claims for my automobile since then. And the other three would not have amounted to half of what this particular claim cost on my pickup. I am satisfied with what you've done but you you understand my consternation about the cost of repairs..
My wife and I would recommend anyone to your company!
Fantastic customer service! Thank you !!!!
Very good job!! Thank you. Berne M
Jason was very accomodating to me and they were able to let me drop off the vehicle and give me a ride home. Very focused on customer service. I will reccomend their services to friends.