The car was not repaired as promised...
Received the car with Clipping paint just how I left it.. Not happy with at all.
I was very happy with your service. My car was fixed completely and quickly. I have no complaints at this time - only thanks.
The team did a phenomenal job. You wouldn't even believe that it has ever been wrecked.
Appreciate their willingness to work through concerns and follow through on commitments
My car looks excellent, thank you
Everything was done on time!
Fresno Body Works has always done an excellent work on our cars That's why I keep going back to them
I appreciated that the process was smooth and all expectations were meet
Excellent job and I love it! Would recommend everyone to come here for body work
Very friendly, professional and on time. They took the time to answer all my questions and concerns. They also replaced my window at the last minute. Definetly will recommend to anyone that needs work done
Very happy with the entire procedure.
The work done was very good but the repairs took much longer than expected.
My car was repaired and my car looks brand new. The staff is courteous
And helpful. I highly recommend Fresno Body Works for all your repairs by or small!!!
Updates were a real plus. Everything was great.
They are already aware , I think these text messages are helpful if they are accurate, I was advised my car would be ready, took time off work, just to get there, for them to tell me it is my insurance sending these texts not them long story short my car was not ready for an additional day
I'm very happy except for the door not opening from the outside
You never repaired my car and after bumper was removed it was no longer drivable making it more difficult for me everyone but the intake person was very polite
I was very happy working with Lisa! I have no complaints! She was very informative and let me know daily her progress. I am happy how my car looks and glad to have it back!!!
Friendly staff and great about updates
Lisa was wonderful and understanding. I "love" my car. Lisa calmed me down, explained not sure if my ins co would work with them. she made the calls, paper work, etc. Ins co said yes. great. They kept me informed along the way. The cars looks great. Thank you. I am going to tell my ins co to add Fresnobodyworks on file.They had the other two on file. thank you.
Big thank you to the Olive location in Fresno CA. Every call and detail information I've gotten from the team made me felt warming and we'll taken care of. Great guidance of information for every questions I had. Agaim, thank you I love my car ahain.
Thanks for your fast and friendly service...very happy with the finished product
Excellent service!! Car ready before promised.
I really appreciate having my vehicle returned to me one full day earlier than the original estimate of time. My truck repair looks great. Now I wish Fresno Body Works would have painted the entire truck new!
Want to be spoiled!
Great services! Would definitely recommend Fresno Body Works to family and friends. Thank You!
They did a great job and got it done in 1 day.
Best body shop in Fresno. Very professional courteous and awesome
Wasn't ready on time, change time of completion numerous times, job wasn't done properly the first time. Muddy prints on my drivers side carpet
I'll really appreciated the notifications, so that I didn't have to guess when my vehicle would be repaired. The staff was also friendly and extremely helpful. Lastly, Jeff and Rickie were able to work with my busy schedule and even came in on a Saturday so that I can pick up my vehicle. Great customer service guys! Thanks you.
Just picked up ca, give me a day to respond
Appreciated being greeted upon pickup by evav
Excellent service & client relations.
The interior of my 3-month old Lexus RX350 ("Cashmere" outside and "Parchment" color inside)was impeccably clean when I brought it in, but had black marks in several places on the "Parchment" color drivers seat, seat-back, and the inside of the driver's door, as well as on the passenger-side seat and seat-back. The back bumper, which is what needed to be replaced, had 2 scratches on it, which your employee said was primer paint due to the finished paint color (Cashmere) being scratched.
The car now has to go back to be properly repaired and cleaned.
Due to the negligence of your team, the job is taking at least twice as long as it should.
I've already reported these problems to Lexus, since they are the ones who suggested I bring my car into your shop for repair.
Gracias, y muy buen trabaj...
Very responsive. Unlike Farmers insurance who were all talk no action.
The car had paint chipped and wasn't like that when I dropped off my car !!
Did not fully fix all scratches on rear bumper.
Insurance repair was completed within one day. Car came back cleaned and vacuumed which was MUCH appreciated. Staff was professional from start to finish. Will definitely return for any future repairs and recommend to friends and family.
All of you make a good job thank you
Keep up the great customer service, hopefully I will not need your service again, but if I do, I will be back?
Quality work done quickly with great customer service. Thank you.
My car looks great! Everyone was very helpful and pleasant. Took very good care of us through the whole process. Thank you!!
Well, I was VERY close to 100% satisfied... Loved the estimate process, the receptionists' friendly responsiveness, the timely phone updates, and overall respectful service. My car was shuttled to the Olive center and was promised back at Sierra for pick up on Thursday afternoon. I guess that detail got lost somewhere and it was not ready for pick up. I'd just returned from vacation with loads of luggage along with another friend and her luggage. We had to wait for the car to be shuttled back with our luggage spread out in the waiting room. I'm afraid it looked like we were at a bus depot! Apart from that inconvenience, the personnel were great and the car looks beautiful once again. I'm so grateful. No need to contact me about anything. Thanks, Cindy
everything was done professionally, quickly and appears to be done right... thanks
Good people, helpful and freindly. Professional estimates. Work done timely and flawlessly.
Vehicle Make : Volkswagen
Fresno body works is great they had Awesome customer service!, and took care of my car as if it were their own. 100% satisfied
Thank you for restoring my vehicle to its original state and that we will come to you again with future problems
You always do quality work with our vehicles. Very professional and friendly. We appreciate how you keep us informed of the progress as our vehicles are being repaired.
Everyone was friendly and efficient from when I first entered to get estimate for my car to when I picked it up. Very satisfied.
Absolutely outstanding experience, especially considering the circumstances! Like going to the dentist and actually having a nice experience!!!! Thank you so much, Liz was the best and the updates are super!!!!
It was quick and convenient.
Great service, friendly staff.
Quality work done on timely fashion. You have a great receptionist named "B?rb?ra"!!!
I had two of my vehicles repaired @ F.B.W.'s
and always had a great experience. Staff is
always friendly, professional, and confident.
You will always have my future business.
Mac, you got a good crew!
This was not my first experience with Fresno Body Works and will not be if I should ever need need work on any of my vehicles. I love their fast and friendly service and most definitely recommend them to all my friends and family in Central Valley.
Best ever experience with all of your people starting but not ending with Lisa. Hopefully I will not have to use your services in the future but I will recommend you to everyone! Could not have been better!!!!
Terrible customer service. Instead of saying yeah we will try to fix it when on and on about how apparantly i know nothing about cars and continued to stand there and make my father and I seem like idiots about something that should have been fixes the first time. Will not be recommending this terrible place to anyone in the near future and will never use Fresno Body works again.
Quality professional service.
I have no hesitancy referring someone to you.
Lisa Notestine was a wonderful support through this tough experience. She was able to get brand name parts for my car and kept me up to date with all the repairs.
Very fast and excellent service.vehicle ready when promised.
If possible, I will get all my body work done at Fresno Bodyworks North.
I come from a background in education, management, and administration and have had the opportunity to "evaluate" many businesses (service providers for those with developmental disabilities) over the years. I can spot a well run and efficient program when I see one. From the smile behind the counter to the e-mails detailing the progress on my car, your program was fantastic. What a joy to see, and to receive your services. A class act.
Thanks for updating me with everything via text messages. The workers were very helpful, nice and professional. I was very happy with the customer service as well as the finished product. I will definitely do. business again with Fresno body works!
Thanks for handling my untimely problem so well, & in such a short time. I shall always recommend your shop for body repairs. With regards, D. R. Safley, Fresno CA.
Everything was done to my satisfaction abd they even cleaned and washed my car.