Body Shop

Real Reviews From Verified Customers

Daniel A.
Vehicle Make : Toyota
5 out of 5
8/17/2018
Don made sure I was happy with the final result......we were.
Carol C.
Vehicle Make : Honda
5 out of 5
8/16/2018
Awesome job!
James M.
Vehicle Make : Mercedes
5 out of 5
8/2/2018
Great experience
David G.
Vehicle Make : BMW
5 out of 5
7/27/2018
Good work and people.
Mark L.
Vehicle Make : Ford
5 out of 5
7/27/2018
Awesome aervice
Charles P.
Vehicle Make : Honda
5 out of 5
7/26/2018
Fantastic job. Very professional and a great team. I would highly recommend to all my friends.
Kelly M.
Vehicle Make : Ford
5 out of 5
7/26/2018
Faster than expected. Everything looks great.
Nedra M.
Vehicle Make : Chevrolet
5 out of 5
7/25/2018
I am satisfied with the way my car looks. I enjoyed being able to rent my car on location. Everyone was friendly and easy to work with.
Donald B.
Vehicle Make : Cadillac
5 out of 5
7/25/2018
Excellent high quality job! Matt is great to work with. Very convenient to have State Farm adjuster in the building & really nice to have Enterprise Rent Car on site as well. Top ratings all the way around! Thanks, Matt
Thuy N.
Vehicle Make : Lexus
5 out of 5
7/25/2018
My car looked practically brand new! It looked fantastic. Everyone there worked quickly and thoroughly.
Janice G.
Vehicle Make : Ford
5 out of 5
7/24/2018
Organised and friendly
Brandi R.
Vehicle Make : Dodge
5 out of 5
7/24/2018
The car looks amazing
Carol M.
Vehicle Make : Acura
5 out of 5
7/21/2018
Thank you.
Steven P.
Vehicle Make : Lexus
5 out of 5
7/21/2018
Organization and interface with us. was excellent. Employees were very professional and friendly.
Mia P.
Vehicle Make : Infiniti
2 out of 5
7/20/2018
First impressions are lasting and unfortunately Frank did not make a good impression with me. The reason for my return to this location was solely based on my experience with Jesse. I think it is unfortunate the Herb's best practice is to make you work with a specific analyst vs who you request. What difference does it make if they are all cross trained to perform the same functions and the revenues stay within Herb's. Just a recommendation if you would like to retain a client base where your customer service satisfaction scores matter. Another disappointment was the lack of proactive outreach. I had to reachout to get a status even after USAA sent the estimate details. Then I had to reach out again to understand if my vehicle was ready to be picked up. Ultimately, if this is the best practice of this Herb's I will not recommend to my network and would hope the aforementioned recommendation would be considered as a recommendation to transform the Plano location specifically since this is the only location where I have been serviced. SERVICE SELLS all day EVERYDAY!
Jeremy G.
Vehicle Make : Jeep
4 out of 5
7/20/2018
Jeff is great.
Sergio V.
Vehicle Make : Toyota
5 out of 5
7/20/2018
Great service great staff
Donald K.
Vehicle Make : Ford
5 out of 5
7/20/2018
Excellent job. Will refer u!
Jeremiah W.
Vehicle Make : Ford
5 out of 5
7/19/2018
Everything was done in a great professional way
Debbie M.
Vehicle Make : Lexus
5 out of 5
7/19/2018
Excellent service!

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