Very professional and courteous.
Incredible people--caring, helpful, considerate, professional, etc. I could go on and on. There wasn't anyone in your group who helped me that wasn't absolutely wonderful. Thank you for such a great experience. I feel that I can recommend your team to anyone, knowing that they will be taken care of by such good people and that the quality of your repairs will be superb. John and Neil are two of your team that really stood out. They both went above and beyond to help me!
I will never trust my cars to anybody else but Herb's. Excellent Service from start to finish.
Excellent work! Great customer service!
Herbs was so friendly and helpful.
Very helpful and professional through the whole experience. Brandon took care of everything. AAA
Herbs is yhe only nody shop in the dallas area that would ever use. They have done work on a couple of cars for me. They do a great job and are an honest business. They won't take advantage of their customers.
Thanks to Art, Logan and everyone who made my Subaru perfect again.
I couldn't be happier with my experience at Herb's! Y'all have a customer for life.
Parking is very limited. Are employee's using most of the available parking?
Car looks brand new. Everyone was courteous. Got updates. I will recommend and use herbs again if I have to.
From start to finish this was easy, professional and friendly. Jesse took great care of me and my car. Would definitely recommend Herbs to friends and family!
Top service!! They repaired one day ahead and that too with great quality finish, Brandon was the best,special mention miles from enterprise was super in providing top customer satisfaction, I'll definitely recommend and come back again
This was my third time to have body works in your company and was very satisfied with your work. Got twice daily report of the status of my car. My car was cleaned and washed before I picked it up. Very nice.
Only issue was wrong info entered into Herbs system...once I realized issue I contacted herbs and all was resolved...caring people that were so easy to work with..they made any fears I had go away by there knowledge and kind demeaner. I did trust Herbs fully..thank you to Jody and Dana and anyone else that treated me so fairly..
Great service from start to finish
Everyone we encountered in the process of having our vehicle repaired were courteous and professional. I won't ever have my vehicles repaired anywhere else.
Staff is professional and the work was done quickly. Also, good communication
I appreciated the frequent updates. Also people I spoke with were extremely pleasant and helpful. I have sent two friends to Herbs and they were also very pleased with the outcome of their repair.
I was greatfull, to know that I was getting notifieD on anything that was getting done on the car and updates on the procces of when the car was going in the shop and also when it was done. Thanks for the awesome service and quickness of getting the car back, I'm also greatfull that I didn't have to come out of pocket on the rental like I did on my other car at a different shop( not herbs) so again thanks
Appreciated John McLeod's professional demeanor and thoughtfulness during my Equus' visit with Herb's.
Everything was taken care of in a very timely manner.
Team were very helpful. Customer satisfaction their motto. Way to go! Thank all who gave me back my beautiful car.
Wilbur did a great job in communicating progress and in checking job was done correctly. Many thanks for all his help.
Always updated on progress.Brandon available and prompt in returning calls when I had questions.
Vehicle Make : Volkswagen
All the staff was great and Josh was a terrific help. Many thanks to your team.
Great customer service as always.
It was a great experience with Herb's shop.
Wilber did an excellent job taking care of me and my car.
I will definitely bring my cars to Herb's shop next time when I need any repair work on my cars.
John was fantastic - excellent customer service from assessment to completion. The work was first class and my car looks good as new! I highly recommend Herbs - the people and workmanship were outstanding.
Good job. Kept me informed.
Quality and friendliness of staff is great. Would always like a quicker turn around.
The repair and customer service was fantastic! However, there's a stain on the upholstery of the door being worked on.
Great service and kept well-informed
Thank you so much for taking care of my car. Everyone was very kind & efficient, especially with the Enterprise Rental car being right on site, very helpful for me being single & working 2 jobs. Tell Tom Collins Thank you for calling me due to the delay on my car being completed. Kathryn "Kit" Ricker
The received quality of our BMW repair and painting was very good/excellent. J. **** described the repair and time estimate, plus answered questions on how the repair/painting would be accomplished.
Herb's Paint and Body is on State Farm Insurance recommended list of repair shops within a 25 mile radius of Denton. After looking at over 20 repair/paint shops, I chose Herb's Frisco. I would recommend Herb's Frisco and Jeremy **** to my friends.
The guys and gals were herbs were great! Would recommend to my friends and family!
Great updates quality service and fast repair
Vehicle Make : Volkswagen
I appreciate the staff. Very courteous.
I valued that each person attended to their respective responsibilities promptly. I was always informed about the status of my repairs. They made sure the car was ready when promised.
Fast and friendly service
Paint match appears flawless and damage repair is also excellent. Work was completely quickly which is also appreciated! Thanks!
Every employee there was very friendly and professional. Saul talked through each step of the repair process and kept me updated. When dropping off my car for repair they gave me a courtesy ride over to enterprise to pick up my rental so I was not late to work. They went above and beyond my expectations and will be a shop I use in the future. Both Jeff's were also very friendly and made sure the repairs were to satisfaction. GO HERBS!!!
Excellent job on the repairand much faster than I anticipated. John and Herbs staff always kept me very updated as well. Thank you for an awesome job.I would highly recommend Herbs Paint and Body.
Overall the people were nice and professional although the quality of work is disappointing. I will not use or recommend your shop for future repairs.
The following items where an issue: ****. I still had broken glass in my trunk. 2. There was excessive buffing compound around my trunk and around my taillight. 3. Rear header board trim was scratched due to instillation of window tint. Yes, Herbs will replace but it is so inconvenient to put my vehicle back in the shop.
The initial quote was wrong but was corrected. Then a part was discontinued and that portion of the repair is still incomplete but my insurance has paid for the repair!! I was told that my insurance would be reimbursing me then my insurance said Herb"s is reimbursing me. I'm a bit confused. One thing I'm not confused about is the bad customer experience and customer mistreat!!
I appreciated the excellent work and how nice everyone was.
Jesse was terrific. The car was finished on time and it looks great. As always Herb's does a great job.
The best body shop experience I have had. Jeremy Matt was excellent. Good refreshment area. Loved the coffee cups.
Great service! Jeremy kept me informed throughout the whole process. I couldn't be more pleased with the work performed and the service we received.
I felt rushed to leave with the vehicle even though I was not satisfied with the repairs. Doug committed to contact me to correct one of my concerns, but I have not heard anything one week later. I will be contacting the shop today to discuss what is to be done to resolve my dissatisfaction.
I was impressed with the service I received. They completed the work on my vehicle quite fast and it was done well.
Fast friendly kept me informed about the process step by step
My alignment wasn't fixed. Additionally herbs charged me the deductible that the insurance already paid. I wasn't updated when my car was going to be ready until the last day. This has been a bad experience
My experience with Herbs was to best I've had a body shop. The email updates are great.
I feel that Herb's Paint & Body Shops did a superb job of repairing my car. Should I ever need any pair or body, I will definitely give your repair shop a call! Thanks for repairing my car.
Great service and work. Will recommend to friends.
Abel is a good guy and was great through the whole process.
Was very the satisfied considering the volume of work that you folks apparently do. (No parking available most of the time) My car was finished ahead of schedule and I appreciate that. Thanks
The repairs were outstanding! The customer service was a bit lacking. I requested a quote on additional repairs. I received the quote on the day I was to pick up my car. This not the only support issue.
Herb keep me up to date & car was rest when it was plan.
They made the experience which was not pleasant very easy.
The customer service was great. They kept me updated every step of the way. Jeff who fixed my car, called me Everytime I had a question or concern. I would recommend Herb's to my family and friends. Thank you for everything I love my car.
Very much appreciated the effort to complete repairs ahead of schedule
Tim and all his fellow employees are great to work with. Always available to answer any concerns regarding repair of vehicle. My Cadillac looks like new! Fabulous job!! Jessica and Ashlee sent emails to keep me informed. My thanks to everyone involved!
Excellent service and repairs! A great experience! Thank you.
It was a pleasure working with all the personnel at the body shop.
My car looks great. Thanks guys!
Nice work. Car looks great
I was sick about my brand new (4 mos old), car getting hit, but knew there was only one place I "fully trusted" to do a super awesome job. And as usual, Brian Purkins didn't let me down. He's "Always" friendly, and very professional. I was around body work w/Herb's Paint & Body for "many years" & I can't even tell my car has been fixed. I'll only trust them for any/&/or all future Body work. I will always recommend Herb's (#****/Brian). And thank you Eric for doing such an awesome job.....(& the **** that did the work. Sorry, I didn't ask his name). But he did awesome as well. I am a "VERY" satisfied customer. Thank You Herb's (& Alan W.) for having such a wonderful, respectable company anyone can trust.
Jacqueline E. Mosler
There a few places in the back tailgate where there's something in the paint land my front license plate was left in the cargo area of my SUV but I have 100% sure Perkins will get them all taken care of and all will be fine.
Don and Josh, they're great. They will take good care of you, no questions ask. This is my second time experience with Herbs Paint and Body located in Allen, TX, same great and amazing experience with them.
Abel was very good to me by keeping posted about my car during the repair process. Answering all my questions and now my car looks brand new. Thank you Abel and thank you Herb's
Everyone is fantastic. Very friendly and courteous. I was pleasantly surprised with how quick the turn around time was.
have always had work on vehicles at herbs'
and have never been disappointed.
Wonderful Job! Very pleased with the repairs.
Very friendly, fast and made the whole process as easy as possible!! I'm very impressed and will recommend you guys!!
thanks for the excellent work ,just,A fantastic , attention throughout the repairs When you want the job done to impeccable standard's, like to admire your vehicle,care you have someone to trust with your car,Herbs is Where you can go .best work,thanks guys I love that Lincoln ,you brought that puppy back to life ,
Thank you for the prompt attention and accuracy on fixing my xar
Perfection is the word I would use to describe the attention to detail exhibited by your staff in repairing my Toyota 4runner. This is the first time I have utilize Herb's to repair one of my vehicles,and based upon the results so far I will be a repeat customer if the situation arises in the future.
I've been at Herbs customer for 40 years and really, nobody does bodies better
Brandon is AMAZING. I did not have to worry about anythi. If I had a question he answered immediately. Miles at Enterprise was also wonderful.
I'm completely satisfied because of Bryn's timely communication and persistent attention to detail to get it right. The repair and final adjustments are as good as new. Thank you
Great service and well executed work. Also very smooth interaction with the insurance company. I hope to not need a body shop again but if I do would definitely use you again
Great experience all around. Super fast repair. Very happy. Will use again if ever needed.
I had a wonderful experience with Herbs.
Job well done - looks like new!
The employees are courteous. My car was super clean when I picked it up.
My rep, Brendan, was fabulous! The care by the techs weren't as good. Brought the car back and Brendan is taking care of it.
This group is the best vehicle repair place ever. I have never gone anywhere else in the 14 years of living in Frisco. They are professional from the moment you pull up on their lot. I trust them and they have always delivered excellent results. I will not take my vehicles anywhere else for repair. Jeremy has been the person I have always dealt with. He is so professional but also understanding and kind. You do not always find that at other vehicle repair centers. I have and will continue to recommend them to family and friends
I had hoped they could have fixed a little issue not related to the insurance claim
but were not able to or did not do it. Everything agreed to was taken care of.
Friendly staff plus my car was done in three days! Great service!!
Customer Service was phenomenal additionally I appreciated the update phone calls I received.
The only issue was that the update phone calls and what was being stated in the automatic emails were a bit off.
Always very professional.....and excellent in keeping
Like the fact that you kept us updated on the progress. My so told us that the finish product was great. Thanks.
Customer service and follow up was exemplary and my car looks brand new!!
The staff was fantastic! I appreciated that they went the extra mile. Thank you Aaron!
This has to be the best experience of any repair facilitie I have ever had in my 40 years of owning a vehicle. Herbs will be the only place I will use for my repairs.
I have always been very happy with Herbs professionalism
when it comes to repairing my cars. You have always
Done right by me, thank you!!!
Job well done, many thanks.
My car looked great!!. I as very pleased.
Truck looks great appreciate good job
We were pleasantly surprised by the kindness and respect we received from Aaron. He was very knowledgable and walked me through the process that they went through. With all of my questions he was patient and helpful. It was a great experience.
Love the text updates... like package delivery notifications, you could give the option of a notification at the beginning and one at the end, or once every change of status, or once a day, etc.
Only issue is that my car smells a little like paint.
I enjoyed how quickly the service was on my car, the updates regularly and such a quick drop off/pick up process. Thank you! And the car looks great!
Everything was great. Enjoyed the service and car looked like new. Keep up good work!
Aaron was great! The folks took care of me fast and right. Our experiences unfortunately have been more frequent due to other drivers than I would llike but you make less of a dent in my wallet!
As a repeat customer, I am very grateful for the service that I received from Herb's and Enterprise. Everyone was so curtious and professional from the day I dropped off my car to the day I picked it up. Thank you all and keep up the good work!
Excellent follow up and updates on the car status. Staff was very friendly.
Car really look good.
I remember why we stopped using Herb's before, you where about 200-300 more than the price we received from another approved repair shop. The only reason we brought here was you were closer to my work.
Never used Herb's before but I will certainly in the future!!
Cleanest I've ever received a vehicle back. Your entire group was courteous, efficient, and very professional. A pleasure to work with folks like you. Would recommend your company to anyone needing paint & body work.
you keep me informed.
you did a great job.
Way better than I could have hoped for. I will gladly recommend you to any and everyone.
The best service iv ever received!
I was satisfied with a service and the courtesy extended to me I was very pleased your people do good job
Finished in good time and excellent workmanship!
Our car looks brand new and we appreciate being kept up to date throughout the process. Your team went above and beyond...I had foot surgery and am unable to drive for several weeks so they delivered my car to my house when the work was done!! Thank you all so very much!!
Wouldn't change a thing. Loved the text updates!
Everyone was great, very friendly and easy to work with. However, it seems part of the locking device on the passenger door no longer is working
Repair was not complete. Car electronics were not tested to ensure they functioned properly. A second trip and two additional days without the car were required as a result.
no complaints at all, very pleased
Great people. Great communication. Great work.
Jeff was very caring about doing a great job
Everyone was very helpful
Outstanding Workmanship, great and helpfull Personal.
I was very pleased with the entire process.
The estimate the receiving of the the car, the communication during the repair - all was handled very professional, friendly, and easy.
I would definitely recommend anyone to go there.
TPMS was not reset after tire rotation
You can be sure when I need repairs I'll be using Herb's.
Completely satisfied with the work and with the way you conduct business.
Had a great experience and work done looking good
Another job well done on my car! Thank you!
Repairs were done and completed on time. Vehicle looks great.
Josh was great. So was Miles at Enterprise
They seemed to be confused when I'd call for an update because they said there were three other white trucks in the shop. One person went to check and came back confused and asked if she could call me back in a minute. I guess she forgot what she went to find out.
On a different note, they had an issue with my tailgate and bumper and had to re-paint. I noticed the black plastic part of the bumper was scuffed up. I guess that is where the issue was. It wasn't bad enough to mention because I don't expect perfect.
John was great! Kept me updated on progress and ensured my car was fixed when promised.
I am satisfied with the repairs; paint job and repairing the air bags. However, they called and told me truck was repaired. When I picked up the truck, the back up camera was not working, which they fixed on the spot. And, my rear license plate was missing. They had to move my front plate to the rear and they are still looking for the real plate. It seems as if it would still be on the bumper they took off. While the truck looks nice, these small but important details makes me wonder if I am going to find other faults later. They are still looking for the plate and advised they would pay for the cost of replacement if they do not find out. I just hope I don't get stopped by the police for having only one license plate.
Today Elite diagnostics came out to the house & found out why the light was blinking on the dash. It was a fuse issue. They fixed it and everything seems back to normal. Thank you to Don & Josh in the Allen shop for all your help & kindness in this situation.
When looking over the car more diligently when we got home, we found numerous issues. These were brought to the service teams attention and they asked when we could bring it back in. Unfortunately, our schedule has been jam packed since we picked the car up. If I could attach pictures to this I would. Very poor work.
The estimate for price and timing met my expectations and the
work was undetecable!
Thanks for keeping me posted on what was going on as it happened, 85 gave me peace of mind during the experience.
Great job and early completion.
We are repeat customers of Herb's. They are honest and professional. I will use them again if the need arises.
Great reception and help when I walked in and again when I checked out. Don was outstanding communicating with me throughout the process and at time of pickup. Good people at Herb's.
Great job with fixing my truck it looks really great no complaints this way.
I received excellent service from Don. He kept me informed on the status of the repairs and he even had my car ready a day early. When I picked up my car, Don gave me a detailed explanation of all the repairs done to my car. He was very professional and made the process so easy. I will definitely use Herbs in the future.
Ron with Statefarm and Don at Herbs gave 5 Star service. I will refer everyone to Herbs in Allen.
Beautiful job, great customer service, & so excited that a guy in the front office was able to move my car seat to the rental car & back to my car. Also my car was finished right on time when promised, which I really appreciate. I will be happy to recommend Herb's Body Shop to everyone I know.
Excellent work and customer service. I appreciate the dedication to having these repairs done so well and the communication from Ashlee and Doug. Thank you!
Vehicle Make : Volkswagen
Herb's did a fantastic job repairing our car. We have never had better service..
Shop was very professional and courteous. They kept me informed and I never felt like they were dragging out the process. I will recommend frI ends and family to use them.
All work was performed professedly and on schedule.
I am confident that I received the best auto body work in the DFW area.
The work was completed in a timely manner and with no hassle of dealing with the insurance company.
Great job! Kept us posted on the progress
I have been a faithful customer of Herb's for decades. Great customer service, excellent work - my car looks better than new- inside and out.
I would happily recommend Herb's to anyone!
Thanks to the whole Herb's team.
In my 84 years I have been is a few paint & body shops. Herb's is by far the best.They are very nice and helpful.Keeping you informed on the progress of your vehickle is something you don't get at most places. They do excellent work and have a great reputation which is the reason I went there in the first place.
Art at the Plano location was superb n the way he handle my situatio. He took time to help me plan the repair and underpromiced and over delivered on the repair work, time to repair and pricing. My expectations were exceeded and I will be a customer in the future. And Art was the difference.
First class repairs/updates by Herb's Paint & Body which were completed in a very timely manner. Jeremey your CSR was excellent to work with. Alexi at the front desk was awesome. Gadi at your Enterprise car rental desk went above and beyond to get our requested rental vehicle. This was an overall pleasant repair experience. Please feel free to share these comments with your staff, but please do not publish my comments/name online. Thank you.
Very nice treatment from your people. Competent, friendly and professional.
Just keep doing the work that you do so well..
Thank you for your excellent service & frequent follow up on the stays of my car repair.
Everyone that I spoke with was super nice, friendly, professional, and knowledgeable. Very much enjoyed your service. I will refer you and come back!
Vehicle Make : Mini Cooper
Wonderful customer service, exceeded expectations. Thank you
Completely satisfied! Car repair looks fantastic and customer service was top notch!
Totally happy with entire experience. Communication, Promptness, the professional people etc. thank you
Fast courteous & efficient.
Jeremy was very knowledgeable and efficient he was a pleasure to work with. Great to rent a car there too.
Excellent customer service and wonderful work!!!
Not use to scheduling a repair. When a wreck happens people are not use to waiting for a scheduled estamate then waiting for a scheduled repair.
Took longer than the date I was promised. Car was there for a month. Didn't appreciate being told I would be given a call back after asking questions and then not receiving a call back. Didn't feel like my business was prioritized at all.
I am satisfied with the way my car came out and the job that was done to it. Just not happy with the Customer Service or amount of time taken.
Jeremy was very helpful and explained things well. He made me feel like my car was important. Lincoln has a backordered window part. He was able to put a temporary one in so I did t need to wait forever for my car back. He will follow up and replace that window when it eventually comes in. Very pleased with the service.
Thanks very much for the nice job on my convertible. Also, thanks for quickly diagnosing the issue with the air bag warning light. It was great that y'all took care of that before I left!
Thank you for doing a good job on my car repairs.
Very professional service and before timely repair.
Work was completed timely and efficiently. John,
as always,was great. He is very professional and
we always feel as though we will get great service
when he takes care of us.
The job was nicely finished with the new parts.
Happy I turned out so well.
My vehicle was complete at 3 pm waiting to be washed. I did not get it looked over until 11 am the following day when I called the tech to ask them to look it over
I have used Herb's a few times and every time has been great. Hopefully I will not need you again but if I do Herb's is my choice.
It was a well-oiled machine! Made everything from drop off to getting a rent a car to pickup so easy. WOW, I wish everything was that easy!
I got my car back quicker than expected and everyone was so friendly. I appreciated the updates every week.
Looked great and got it back to me early!!!
Great experience start to finish. Despite how busy. I will forever sing Herb's iN Allen praises. I hope it will be a while before I need your services again but I will always recommend Herbs because of the service and quality of work.