Don and Josh, they're great. They will take good care of you, no questions ask. This is my second time experience with Herbs Paint and Body located in Allen, TX, same great and amazing experience with them.
Everyone is fantastic. Very friendly and courteous. I was pleasantly surprised with how quick the turn around time was.
have always had work on vehicles at herbs'
and have never been disappointed.
Wonderful Job! Very pleased with the repairs.
Very friendly, fast and made the whole process as easy as possible!! I'm very impressed and will recommend you guys!!
thanks for the excellent work ,just,A fantastic , attention throughout the repairs When you want the job done to impeccable standard's, like to admire your vehicle,care you have someone to trust with your car,Herbs is Where you can go .best work,thanks guys I love that Lincoln ,you brought that puppy back to life ,
Thank you for the prompt attention and accuracy on fixing my xar
Perfection is the word I would use to describe the attention to detail exhibited by your staff in repairing my Toyota 4runner. This is the first time I have utilize Herb's to repair one of my vehicles,and based upon the results so far I will be a repeat customer if the situation arises in the future.
I've been at Herbs customer for 40 years and really, nobody does bodies better
Brandon is AMAZING. I did not have to worry about anythi. If I had a question he answered immediately. Miles at Enterprise was also wonderful.
I'm completely satisfied because of Bryn's timely communication and persistent attention to detail to get it right. The repair and final adjustments are as good as new. Thank you
Great service and well executed work. Also very smooth interaction with the insurance company. I hope to not need a body shop again but if I do would definitely use you again
Great experience all around. Super fast repair. Very happy. Will use again if ever needed.
I had a wonderful experience with Herbs.
Job well done - looks like new!
The employees are courteous. My car was super clean when I picked it up.
My rep, Brendan, was fabulous! The care by the techs weren't as good. Brought the car back and Brendan is taking care of it.
This group is the best vehicle repair place ever. I have never gone anywhere else in the 14 years of living in Frisco. They are professional from the moment you pull up on their lot. I trust them and they have always delivered excellent results. I will not take my vehicles anywhere else for repair. Jeremy has been the person I have always dealt with. He is so professional but also understanding and kind. You do not always find that at other vehicle repair centers. I have and will continue to recommend them to family and friends
I had hoped they could have fixed a little issue not related to the insurance claim
but were not able to or did not do it. Everything agreed to was taken care of.
Friendly staff plus my car was done in three days! Great service!!
Customer Service was phenomenal additionally I appreciated the update phone calls I received.
The only issue was that the update phone calls and what was being stated in the automatic emails were a bit off.
Always very professional.....and excellent in keeping
Like the fact that you kept us updated on the progress. My so told us that the finish product was great. Thanks.
Customer service and follow up was exemplary and my car looks brand new!!
The staff was fantastic! I appreciated that they went the extra mile. Thank you Aaron!
This has to be the best experience of any repair facilitie I have ever had in my 40 years of owning a vehicle. Herbs will be the only place I will use for my repairs.
I have always been very happy with Herbs professionalism
when it comes to repairing my cars. You have always
Done right by me, thank you!!!
Job well done, many thanks.
My car looked great!!. I as very pleased.
Truck looks great appreciate good job
We were pleasantly surprised by the kindness and respect we received from Aaron. He was very knowledgable and walked me through the process that they went through. With all of my questions he was patient and helpful. It was a great experience.
Love the text updates... like package delivery notifications, you could give the option of a notification at the beginning and one at the end, or once every change of status, or once a day, etc.
Only issue is that my car smells a little like paint.
I enjoyed how quickly the service was on my car, the updates regularly and such a quick drop off/pick up process. Thank you! And the car looks great!
Everything was great. Enjoyed the service and car looked like new. Keep up good work!
Aaron was great! The folks took care of me fast and right. Our experiences unfortunately have been more frequent due to other drivers than I would llike but you make less of a dent in my wallet!
As a repeat customer, I am very grateful for the service that I received from Herb's and Enterprise. Everyone was so curtious and professional from the day I dropped off my car to the day I picked it up. Thank you all and keep up the good work!
Excellent follow up and updates on the car status. Staff was very friendly.
Car really look good.
I remember why we stopped using Herb's before, you where about 200-300 more than the price we received from another approved repair shop. The only reason we brought here was you were closer to my work.
Never used Herb's before but I will certainly in the future!!
Cleanest I've ever received a vehicle back. Your entire group was courteous, efficient, and very professional. A pleasure to work with folks like you. Would recommend your company to anyone needing paint & body work.
you keep me informed.
you did a great job.
Way better than I could have hoped for. I will gladly recommend you to any and everyone.
The best service iv ever received!
I was satisfied with a service and the courtesy extended to me I was very pleased your people do good job
Finished in good time and excellent workmanship!
Our car looks brand new and we appreciate being kept up to date throughout the process. Your team went above and beyond...I had foot surgery and am unable to drive for several weeks so they delivered my car to my house when the work was done!! Thank you all so very much!!
Wouldn't change a thing. Loved the text updates!
Everyone was great, very friendly and easy to work with. However, it seems part of the locking device on the passenger door no longer is working
Repair was not complete. Car electronics were not tested to ensure they functioned properly. A second trip and two additional days without the car were required as a result.
no complaints at all, very pleased
Great people. Great communication. Great work.
Jeff was very caring about doing a great job
Everyone was very helpful
Outstanding Workmanship, great and helpfull Personal.
I was very pleased with the entire process.
The estimate the receiving of the the car, the communication during the repair - all was handled very professional, friendly, and easy.
I would definitely recommend anyone to go there.
TPMS was not reset after tire rotation
You can be sure when I need repairs I'll be using Herb's.
Completely satisfied with the work and with the way you conduct business.
Had a great experience and work done looking good
Another job well done on my car! Thank you!
Repairs were done and completed on time. Vehicle looks great.
Josh was great. So was Miles at Enterprise
They seemed to be confused when I'd call for an update because they said there were three other white trucks in the shop. One person went to check and came back confused and asked if she could call me back in a minute. I guess she forgot what she went to find out.
On a different note, they had an issue with my tailgate and bumper and had to re-paint. I noticed the black plastic part of the bumper was scuffed up. I guess that is where the issue was. It wasn't bad enough to mention because I don't expect perfect.
John was great! Kept me updated on progress and ensured my car was fixed when promised.
I am satisfied with the repairs; paint job and repairing the air bags. However, they called and told me truck was repaired. When I picked up the truck, the back up camera was not working, which they fixed on the spot. And, my rear license plate was missing. They had to move my front plate to the rear and they are still looking for the real plate. It seems as if it would still be on the bumper they took off. While the truck looks nice, these small but important details makes me wonder if I am going to find other faults later. They are still looking for the plate and advised they would pay for the cost of replacement if they do not find out. I just hope I don't get stopped by the police for having only one license plate.
Today Elite diagnostics came out to the house & found out why the light was blinking on the dash. It was a fuse issue. They fixed it and everything seems back to normal. Thank you to Don & Josh in the Allen shop for all your help & kindness in this situation.
When looking over the car more diligently when we got home, we found numerous issues. These were brought to the service teams attention and they asked when we could bring it back in. Unfortunately, our schedule has been jam packed since we picked the car up. If I could attach pictures to this I would. Very poor work.
The estimate for price and timing met my expectations and the
work was undetecable!
Thanks for keeping me posted on what was going on as it happened, 85 gave me peace of mind during the experience.
Great job and early completion.
We are repeat customers of Herb's. They are honest and professional. I will use them again if the need arises.
Great reception and help when I walked in and again when I checked out. Don was outstanding communicating with me throughout the process and at time of pickup. Good people at Herb's.
Great job with fixing my truck it looks really great no complaints this way.
I received excellent service from Don. He kept me informed on the status of the repairs and he even had my car ready a day early. When I picked up my car, Don gave me a detailed explanation of all the repairs done to my car. He was very professional and made the process so easy. I will definitely use Herbs in the future.
Ron with Statefarm and Don at Herbs gave 5 Star service. I will refer everyone to Herbs in Allen.
Beautiful job, great customer service, & so excited that a guy in the front office was able to move my car seat to the rental car & back to my car. Also my car was finished right on time when promised, which I really appreciate. I will be happy to recommend Herb's Body Shop to everyone I know.
Excellent work and customer service. I appreciate the dedication to having these repairs done so well and the communication from Ashlee and Doug. Thank you!
Vehicle Make : Volkswagen
Herb's did a fantastic job repairing our car. We have never had better service..
Shop was very professional and courteous. They kept me informed and I never felt like they were dragging out the process. I will recommend frI ends and family to use them.
All work was performed professedly and on schedule.
I am confident that I received the best auto body work in the DFW area.
The work was completed in a timely manner and with no hassle of dealing with the insurance company.
Great job! Kept us posted on the progress
I have been a faithful customer of Herb's for decades. Great customer service, excellent work - my car looks better than new- inside and out.
I would happily recommend Herb's to anyone!
Thanks to the whole Herb's team.
In my 84 years I have been is a few paint & body shops. Herb's is by far the best.They are very nice and helpful.Keeping you informed on the progress of your vehickle is something you don't get at most places. They do excellent work and have a great reputation which is the reason I went there in the first place.
Art at the Plano location was superb n the way he handle my situatio. He took time to help me plan the repair and underpromiced and over delivered on the repair work, time to repair and pricing. My expectations were exceeded and I will be a customer in the future. And Art was the difference.
First class repairs/updates by Herb's Paint & Body which were completed in a very timely manner. Jeremey your CSR was excellent to work with. Alexi at the front desk was awesome. Gadi at your Enterprise car rental desk went above and beyond to get our requested rental vehicle. This was an overall pleasant repair experience. Please feel free to share these comments with your staff, but please do not publish my comments/name online. Thank you.
Very nice treatment from your people. Competent, friendly and professional.
Just keep doing the work that you do so well..
Thank you for your excellent service & frequent follow up on the stays of my car repair.
Everyone that I spoke with was super nice, friendly, professional, and knowledgeable. Very much enjoyed your service. I will refer you and come back!
Vehicle Make : Mini Cooper
Wonderful customer service, exceeded expectations. Thank you
Completely satisfied! Car repair looks fantastic and customer service was top notch!
Totally happy with entire experience. Communication, Promptness, the professional people etc. thank you
Fast courteous & efficient.
Jeremy was very knowledgeable and efficient he was a pleasure to work with. Great to rent a car there too.
Excellent customer service and wonderful work!!!
Not use to scheduling a repair. When a wreck happens people are not use to waiting for a scheduled estamate then waiting for a scheduled repair.
Took longer than the date I was promised. Car was there for a month. Didn't appreciate being told I would be given a call back after asking questions and then not receiving a call back. Didn't feel like my business was prioritized at all.
I am satisfied with the way my car came out and the job that was done to it. Just not happy with the Customer Service or amount of time taken.
Jeremy was very helpful and explained things well. He made me feel like my car was important. Lincoln has a backordered window part. He was able to put a temporary one in so I did t need to wait forever for my car back. He will follow up and replace that window when it eventually comes in. Very pleased with the service.
Thanks very much for the nice job on my convertible. Also, thanks for quickly diagnosing the issue with the air bag warning light. It was great that y'all took care of that before I left!
Thank you for doing a good job on my car repairs.
Very professional service and before timely repair.
Work was completed timely and efficiently. John,
as always,was great. He is very professional and
we always feel as though we will get great service
when he takes care of us.
The job was nicely finished with the new parts.
Happy I turned out so well.
My vehicle was complete at 3 pm waiting to be washed. I did not get it looked over until 11 am the following day when I called the tech to ask them to look it over
I have used Herb's a few times and every time has been great. Hopefully I will not need you again but if I do Herb's is my choice.
It was a well-oiled machine! Made everything from drop off to getting a rent a car to pickup so easy. WOW, I wish everything was that easy!
I got my car back quicker than expected and everyone was so friendly. I appreciated the updates every week.
Looked great and got it back to me early!!!
Great experience start to finish. Despite how busy. I will forever sing Herb's iN Allen praises. I hope it will be a while before I need your services again but I will always recommend Herbs because of the service and quality of work.
Awesome work in record time
Very prompt and professional...I couldn't have asked for things to be easier on my end
Looked perfect! I was so happy to see how nice and clean my car was inside and out. I would definitely return if the need arises.
You gave me a quick and satisfactory repair job. I would certainly give you a positive referral to my friends. Thanks for everything. Glo Brown
Every part of this was great car complete before they said. Josh help us throw the whole thing could not have ask for any better . Thank You very much
Everyone I have dealt with at Herb's has been outstanding in all respects. Thank you for a most pleasant service experience.
Did a great job, and so far everything is working good!
The personal very nice and kind.
The car looks new and it was a competent
And speedy job done . I thank you all for your care and professionalism.
Fantastic fast customer service. Josh at the front desk is a customer service dream!
Right head light inoperable. I am out of the country for 3 months. Will bring vehicle back in April 1017. This was note at the time of pick up wits service personnel.
Someone stole a 600 Apple Watch band that was sitting on my center console. I shouldn't have left it but I assumed no one would take a watch band. Herb's has thieves working for it.
The electronic updates were a nice touch.
Excellent service and job
Everyone was polite, friendly, and professional.
Car looks great and you completed it in the minimum time of your estimate. Everyone we spoke with was helpful, friendly and courteous.
Great dedication to the client when it matters. I was very impressed with Pete with what he did to make sure I got my car.
Aaron is the best. He is always in such a great and positive mood that it makes what would be a bad experience a good experience. His happiness is contagious.
Jermey and all the employees make you feel at ease and no one wants to have to take their car in but I feel better knowing my car is in good hands there .
It was done a day earlier than it was supposed to be
Everyone explained to me clearly what they were going to do and when they would start and finish. Herb's exceeded my my needs and wishes. Betty M
Jeremy was professional, courteous, and super customer oriented!
Thank you for your quick and professional service
Very good work & repairs done faster than expected. Would easily refer you to anyone who needs their car repaired. Thanks for being so courteous.
Very professional and courteous treatment !!
Miguel and his team did a great job and finished our repair ahead of schedule. Miguel was very professional and courteous during a difficult time for us. We really appreciate Herb's working to get our repair finished so quickly and caring about the quality of the work, too. Thanks so much!
Though it was estimated to be a 10 day repair, it took 24 days.
But after seeing how great it looked, I thought it may have been worth the wait; however, my passenger was unable to open his door from the inside. So now I have to return to Herbs to have the door fixed.
I was told it was a 30 minute job, but I'm not so sure. Just noticed the unlock button isn't working either. Kind of disappointed that I have to take more time out of work to take the car back.
I was extremely pleased that I received regular updates on the progress of my repair. Doug was very great to work with.
As always an excellent job.
Vehicle Make : Land Rover
Very professional team & quality of work appears high
The shop completed my repair with no issues and a day ahead of schedule.
I will go nowhere else after this experience. You guys are fantastic and above all other. You took me and my car in after a pretty traumatizing accident! Thank you all for your hard work and made me a customer for life! Merry Christmas and continue the great work! Honest dependable reliable and worked hard to get the job done and to keep me updated on status! Thanks
There is a spot on the front of my car with chipped paint that was not there. Also, 3 stickers were left on my windshield & trash was left in my trunk.
A very personable, accommodating, and efficient organization! Highly recommend!
Herb's did a great job on my car, but waking me up at 7:00 A.M. on Saturday morning with a text message asking for an approval rating is NOT okay.
Vehicle Make : Volkswagen
Great service. Thank you
Well done and finished early. Thank-you.
Herb's has won my business in the future.
Great job, clean vehicle, which was a pleasent surprise, friendly staff. I would recommend your services.
The service was poor , the problems that took the car to the shop were not completed resolved .
Work was done correctly and fast and they constantly kept in contact with me.
Everyone was awesome from the time my Xterra was towed in till pick up. Communication was great throughout the process. Not sure how they got it done 3 days early but I really appreciate it. Thank you to Don, Brin, Josh and all the others that made it happen.
We had a wonderful Experience. Thank you for all the text messages. They kept me up to date and I didn't need to call for updates. We really appreciate all your good work! Thanks!
Herbs did a very good job.
What an awesome team, job and overall company
Looks great. Good job and thank you!!!
A very courteous staff - Miguel was beyond exceptional and kept me informed with every detail !
Miguel and the entire staff I met were wonderful and my truck looks GREAT.
Capt. Paul G. Hull, MD
Good communication of progress of car.
My Herb's experience was an A. Thank you.
The only criticism we have is the realignment of seat settings. If the car was to be driven somewhere it would be understandable, but it seems unnecessary if only driven from the driveway into the garage.
We're still trying to find the comfortable settings we were used to.
We were very satisfied with the repair work. Thank you.
Great service. Thanks again
Thank you for the timely repair to my Lexus 300H. It looks wonderful!! I would definitely recommend you to my friends and family.
The work that was done and the communication was EXCELLENT!!! The only problem I had was that some of the scratches and rub damage areas on top of the vehicle were missed and not addressed. At the time of pickup, I decided to not leave the vehicle behind for additional work because the main issues had been corrected. I did not want to extend time in a rental that I was paying extra out of pocket each day.
Job well done. Done quickly and we are very proud of the job done
It was a good experience and would be a repeat customer.
Jessica andall were superb
Art took great care of me as usual. Car looked fantastic! Very happy with the whole process. Herb's just gets it right. I would never take my car anywhere else. Have told my friends and family about how great Herb's is.
Keep up the great customer service.
Not only was my car repaired to perfection, the customer service I received was excellent!!! I will definitely be recommending you to my friends and co-workers. Thank you all very much.
I frequently hear about bad experiences with auto body repair. I am relived that we did not have a negative experience. In fact, it was a pleasure dealing with Here's. You all kept us informed and didn't surprise us with any thing. The quality of work is top notch and I would definitely recommend you to anyone. The customer service was second to none. I came in a half an hour before the shop open and the staff was eager to help. Thank you all for making an intolerable situation tolerable.
I originally chose Herb's Paint & Body due to excellent ratings and previous satisfied customer's comments. I pointed some things out and your shop got to making those things right immediately. I came back and everything was perfwct. Y'all did an awesome job!!!! Thank you. My friends and family are coming to you if ever needed. Again, thank you much.
Thanks for all your help with the repairs. I sincerely appreciate it.
Christina T. Rodriguez
I was so pleased with my advisor Manuel. I could not have asked for better service. Job well done Herbs. I will always return to Herbs and send all friends and family there to see Manuel!!
Vehicle Make : Volkswagen
I am having several issues with my vehicle. one of the blinders is not totally connected to the top of the car, my tire light has been on since I picked up the car, with another green light coming on randomly, and my car is making a kind of clicking noise. I will continue to drive my car to see if I find any other issues before bringing it back to the show.
The work you did was really good.
I love the work. My car looks brand new fresh off the lot. I wish my seats would've gotten washed ????.. But that probably was a stretch. I'm still thankful for everything everyone did involving my car. From the time I walked in to the time I walked out everything was taken care of and handled in a very timely and professional manner.. I will be sure to refer everyone I know .. Thanks again for all of your hard work. From the lady at the front desk to the men that performed the work on my car I couldn't thank you enough and i will be sure to let everyone know what type of quality work Herbs provides !!
Excellent experience, timely updates and job well done.
Excellent service. Excellent job. I hope we never need body shop repair service again, but, if we do, Herbs will be the place we go.
The truck looked fantastic inside and out. The only downside to my experience was that it took 15 total days when the projected time was 3 days.
Great job great communication quick and friendly service
Art was super nice and took his time to fix my vehicle. Keeping Mr informed through text was great, and the way the van was cleaned was excellent. thank you.
Repair looks great, friendly staff.