You listened and did the job. Thank you.
From the initial call my vehicle was ready for pick up and the almost 3 weeks of subsequent inspection of flawed finished work and return back to Herb's shop for rework, we finally got our car back. I believe that herb's Step 6 -Herb's Final Inspection wasn't taking place with this repair.
I was impressed by the care and urgency the agent staff took to fix the repair issues.
I received daily update & your staff was wonderful!
Vehicle Make : Mini Cooper
Employees were very polite and helpful. I liked receiving the texts with updates. The work done on the car looked really good. Thanks for the good experience!
Friendly reception person, liked receiving updates on repairs and car rental office in the same building
The work was completed well. The communication on estimated time lines was poor. I also received my car back dirty on the interior and exterior.
Vehicle Make : Mitsubishi
The agentt did a fabulous job of estimating and planning and they were able to get my car out the door really fast cutting out almost 2 days of rental requirements. Job was great
Very professional and a job well done
Everyone was easy to work with and met all deadlines . Great job on the repairs as well.
(I have already submitted a message via your web site and received a call back).
Car body repair was great, however, my tail lights no longer work, and side mirrors no longer work.
Will be bringing back to shop tomorrow morning 10/20.
I felt like you guys really cared and did your very best to do an excellent job on the repair AND deliver it as quickly as possible. I appreciated that you handled all matters with my insurance (State Farm) and that you even stayed open a few extra minutes in order to get our car back to us! Quality work, great customer support! I will be recommending you guys!
Multiple delays and incomplete work. Promises made and not kept.
Tailgate electric lock found non-functional.
Crease in tailgate noted by State Farm appraiser, near passenger-side tail lights, was not repaired.
Herbs does great work. Communications were excellent.
My truck came back missing the clear door edge guard but it was specified on the work order ticket that it was done.
My truck is back at herbs for small things that where missed. You need to improve on the final inspection.
Thank You, Mike
The repair was great. My wife and daughter had to wait a half hour for someone to wash the vehicle after they were told it was ready. Other than that, great experience.
Great service and polite workers.
Thanks. Very professional and knowledgeable. I especially love the text on the status
The work was satisfactory, and the staff was helpful and friendly.
I really liked the professionalism of the adjuster. I've been there for repairs before, and I will be back for future repairs. The job was also well done.
the new headlight cover on the right now is very bright but the yellowed one on the left is much dimmer. You guys said bring it back and you would buff out the yellowed one. Wish that had been attempted. OR I might ask the cost of just having it replaced so they match. Otherwise, you are the best shop in Dallas hands down. Will always refer you.
Third time I've used Herbs & every time it's been great. While not related to damage, I would have been happier if they had buffed out my head light covers as I asked. Good job.
Great stuff. I have had work done at Herb's in the past and have always been pleased. Thanks!
Great service, kind staff.
Great communication,car looks awesome.
Thanks for fixing my car!!
Vehicle Make : Volkswagen
Repair went smooth however was surprised you made no attempt to fix hail ding in same fender or replace the side light bulb in that quarter panel that went out as result of collision.
Everything seems to be in very good shape with respect to the repair, communication, and customer service BUT the exit was POOR with my vehicle returned in a filthy state inside and out. I have taken it to a car wash for interior and exterior cleaning and still find grease smudges inside here and there. Very disappointed with the miss on such a simple but high-impact item. The vehicle should have , at minimum, been returned in the same level of cleanliness as when it was brought into the shop.
Matt and Rose are great and I appreciate their help and transparent communication. it's a shame BMW was so late with providing them with the necessary parts.
Miguel was a pleasure to work with! Timely and went above and beyond to make sure we were taken care of. Car looks great!!
Ya always do an awesome job and treat people with respect. Thank you
The entire team was professional and explained the process and kept their word. I will recommend Herbs in the future.
The repair was beautiful but they had a problem getting the paint color right. It took 2 extra days to get it done right. Miguel was on top of the situation, thank goodness.
I have left (2) messages (Tuesday PM & Wednesday AM)because the side door is not recognizing the remote and their is a chunk of something in the side of tire panel, but have not received a call back.
Prior to the car being completed, the service has been awesome! I really appreciated your location delivering my car to the Plano location for pick up!
Door has gap so it has wind noise in cab of the vehicle
Excellent service! Love the text alerts showing progress. The entire staff was very informative and friendly.
Professional courteous communicative -- promise a delivery and then deliver more to the client
Thank you all for job well done.
I requested daily updates on the form they had me fill out and I only received a few throughout the entire process.
It took WAY too long but it looks nice.
The team, and my support rep did an amazing, above and beyond job working with me, communicating and doing on time delivery. If I have s complaint it is that my rental car was dirty, had a low tire light and only half a tank of gas, which made it hard to fill to the right level. But the body shop team was amazing! Highly recommend!
Josh was always very welcoming and respectful. He always got to me in a timely manner and even helped coordinate my vehicle pick up with my work schedule to minimize my time without it. The managers at enterprise were also very helpful in trading a rental with broken shocks and struts out for a safer car. Overall plesent experience and Josh had even recalled to my last visit to Herbs where my vehicle was damaged in the shop and made sure to help inspect my vehicle and hold it to a high standard. Outstanding work on my 2009 Honda Civic.
Courteous, timely and very helpful service!
Over the top customer service. Exceeded my expectations once again. Love the phone status updates.
Brandon & crew did a great job!
Everyone was very friendly and explained everything thoroughly. Really appreciated the daily updates and was very surprised when I got the truck back after it had been completely detailed. That's the first time I've ever had a repair shop do that. Excellent service!
EXCELLENT JOB! Completed in one day instead of three -- fantastic service. Thank you so much!
The job that you all did on my vehicle was beyond Great and I'd recommend this business to anyone!!!
Truck looks great! Thanks!
For the most part yes I'm very pleased; the workmanship looks great. Only have a couple of issues and will call to set up an appointment to go over them. Nothing major at all just a few spots that will need touch up.
Very appreciative of Brandon getting everything setup for the fix. Excellent service by him as well as the crew that fixed the car.
Thank you so much for getting me in so fast even though you were busy. I'm a loyal customer and you took great care of me. Thank you to the lady at the front desk, the manager and Art. Very professional and fantastic customer service.
Great job on my car as usual, looks like I didn't have an accident.
Very grateful to you all!
Great job by Don and company. The car looks factory new.
Quick service! Miguel went above and beyond to make sure we had a pleasant experience!
We found a dent from hail damage on one of the rear panels that was not fixed. Also several muddy shoe prints were in the interior of the car and on the seat cushions. Otherwise we are very satisfied with the rest of the work.
My car had a front bumper damage, and that was the only problem I had. When I came to pick it up, the car didn't start, (I have never had such a problem before) they had to jump it. On my drive home, the check coolant light came up and stayed on. When I got home, I let it run for a while like your guy had advised then when I turned it off and turned it back on, it over heated to 120. The car did not have these problems when I turned it in to you guys. Something happened during repairs and it needs to be fixed.
Dawn did an amazing job keeping me in the loop about my car. Thank you for the great quality service. I will continue referring you to my friends and family. Thank you, Rebecca A
One item was missed (grill replacement ) when I picked up the truck, but Dawn quickly rectified that the next day.
I am very satisfied.
The manager Jody was exceptional. He immediately addressed my concerns and was the ultimate professional. Employees like him will cause people to return for future service.
It was great working with Jeremy ****. Herb's did excellent work!
Herb's did an excellent job on my RAM 3500...VERY PLEASED!!
Everyone was wonderful kept me up-to-date great. Excellent customer service
Great service great quality!
Excellent service and excellent work. Great experience with all employees particularly with John McLeod.
Great service from the beginning at the door. The receptionist was very welcoming! I appreciated the updates and the final job looked great!
Doug Allen was the BEST. Always kept me informed. Responded quickly to my questions. Very courteous and polite.
Repairs looked great. Just wished they could have polished the other headlight to match the new headlight.
Excellent!! No kidding!!!
Very professional office and car looks good as new.
Vehicle Make : Land Rover
Great job. It was delayed by a damaged part being delivered to Herb's, but that's not your fault. The work is flawless though. Only small problem was streaky windows when I picked it up. Not a big deal.
Awesome job. Thanks to all!!
Terrific professional work. My vehicle was inspected for damage and was put on the schedule for repairs the very next day! My vehicle was completed ahead of schedule. Thanks
Vehicle Make : Volkswagen
After I left your shop I realized my passenger side light cluster (blinker,running and head light)in the front and the blinker in the back are not working. I also noticed that there were things in my trunk moved all around and that there were things in my car moved around which did not make since they weren't doing work in my trunk or above my visor in my car. They were working on my outside passenger front door. My clock was wrong also meaning the battery was most likely unhooked. Which doesn't seem right either.
There was some confusion regarding my appointment, but the work was excellent!
Easy drop-off experience, was kept in the loop with daily emails the whole way through, and it was ready to pick up on time and the process was very easy.
Everyone was had great customer service. It took a little longer for repairs because initially I was told that it would take approximately 6 business days but it took 12 days.
Car was very dirty inside and out.It would be nicer to get it back clean.Thanks. Other than that they did a very good job.
Doug was fantastic with his service
beautiful job! Thank you so much!
All the repairs were not made. We asked for the right headlamp to be tightened. We also sent an email reminder. The Tech said he didn't know anything about it.
Jeremy said how long it would take and kept me up to date daily on the cars status. The car looks great! Thank you
It took a little longer than I originally thought it would. But the initial estimate from the insurance company had errors and additional work was required. Being updated helped me to understand better. Marty was great at answering all my questions and explaining what all was required. The result was a vehicle coming out that looked substantially better than it did even before the hail damage. It is the wife's truck and she is 100% happy with it. Enough said.
Repair took way too long: Work was scheduled far in advance of June 21 start date, but the car sat untouched at your shop for about two weeks before work started. Entire process should have been about 10 days, but took over a month.
Paint is OK, but slightly orange-peeled
Everyone was extremely helpful and my car looks amazing!
The work that was quoted to us was for hail damage (paid by insurance) and to repair a dent (at our own expense). We had ONLY one chance to get this done since we had to pay for our own rental. After five & a half weeks ($1400 for a rental), only the hail damage was repaired. I don't have the money (or patience) to re-submit my car for repair and pay for a rental (no longer at Insurance company rates but at full price). My car STILL is not fully repaired! I put this at the feet of the owner - he is responsible to make sure that the procedures and processes are there to make sure that the work orders for each car match the quote and take into account all the work that needs to be done. Totally unacceptable. No, I wasn't charged for the work that wasn't done, but I paid for a rental expecting it to be completed. And unless you are going to cover the cost of a rental for me, don't ask me to come back.
My visor clip is missing.
Jeremy was very nice and really listen to what I had to say about my vehicle repairs. Herb's Paint and Body did a wonderful job on fixing the damages. I would recommend them. Great job!
Herb's did a great job on my repair. My customer service experience was very positive and my vehicle was completed by their original estimated time. Overall, I would do business with Herb's Pait and Body again and also send referrals their way!
I appreciate how responsive Drew and Tim were when I experienced an issue upon the return of my vehicle. I am certainly going to be a return customer if need be. I hope not ;) but sometimes things happen
The car looks great!!!
Jeff **** at Herb's is OUTSTANDING!!!!
Pete was an excellent representative and was honest and forthright. It is rare to see that these days, but it definitely would cause me to choose Herbs again.
Fast, efficient, professional. I have used you before with the same results. Will absolutely use again if the need arises. Thank you.
I've spoken to Herb's about the issues we had which were delayed work, lack of communication, and having us come to pick uo the car and all work was not complete so had to return several days later.
I felt that the quality of work was excellent. Although, it seemed that the price of the final repairs on both vehicles was much higher than the original estimate and seems questionable.
Expert service, professional and do what they say they will do. Follow thru is great and end result is PERFECT!! Love Herb's!
Exceeded all my expectations for completing the work and the quality of the work.
Jeremy did a great job taking care of my "New Car". It looks great and was completed on schedule.
You are fortunate to have Jeremy on your team. He is very knowledgeable, professional, friendly and takes the time you need to ask any questions.
Thanks for all of your help.
This was my first experience with Herb's and it couldn't have gone more smoothly. Everyone was extremely nice. Jeff **** answered all of my questions - never rushed me. If I emailed him he responded in a timely manner. The team at the Frisco, Texas location is just awesome. My car looks new again and I thank you for that! Great job Frisco, Texas team! I will definitely refer my friends and family to this location. Thank you again for the awesome care you took with my car and me.
Martin Goebel is very professional and explained everything. Matter of fact the other persons who step up to help are all courteous. Assuming the workmanship should be as good.
This is my first time but definitely will be back and recommend to others.
Jeff and Alfonzo were very professional. Thank you and keep up the great work!
It was completed faster than expected and the herbs paint and body team even fixed more than what was caused by the accident
I believe due to an unexpected circumstance my vehicle had to wait for someone else to take over. In the first week I received no info. It took 3 phone calls to finally figure out what was going on. From then on, I was completely satisfied.
Communication about the progress of the work on my truck was lacking. I had called many times to get info, was told they would call me back, then I didn't get a call. Also, I started receiving inaccurate updates about my vehicle that involved the timeline (i.e. I received an email last Wednesday saying that my truck was on schedule to be done on the 28th, when in fact my truck was getting washed and was ready that night.). Communication with customers needs improvement.
In addition, a number of times the employees could not find my information and they sent my email saying she opted out of receiving updates which was not the case at all.
I was treated professionally and honestly. I liked the updates as well. If necessary I will use your services in the future.
Marty is very professional account manager. Job eell done. Thank you
Drew was extremely helpful! Thank you for great service.
Excellent have had all previous cars done and very satisfied
You have repaired my cars 4 times in the past 20 years, and always do great work and provide great customer service, thanks!
Only repair shop we have used in the 25 years we have been here. Would not use anyone else!
The experience was great. Josh kept me in the know about my vehicle with frequent emails. Gave me options on what my insurance covers. Also him and Dawn was able to help with the rental company to come and pick me up so that I wouldn't have to wait a long time.
Thank you very much for all the work and time your company put on my vehicle. I am very satisfied with you device and will continue to bring my vehicles to you in the future.
Kept me informed of the progress of the repair. Courteous.
Job was completed in less than one day!
Very communicative and professional. Appreciate making a less than desirable situation easy to manage and painless. Thanks!
Vehicle was dirty and repairs took much longercthan expected
Great service experience!
Everything was repaired well, but the trunk inside panel was not re-installed correctly. I need to bring it back in to get that fixed.
Took longer than estimated to complete repairs.
In the end, everything turned out fine. There were a couple of times that we told things were not part of the collision when they were.
All work was completed in great shape.
GREAT customer service. Every step of the
Process was easy and done with care!
Mark was very nice & helpful????
More frequent status updates would be nice.
Everybody was truly wonderful!!!
Good Job, Done 1 Day Earlier Than Promised. Thanks!
I liked the text updates. I've had other cars repaired with Herb's years ago, but didn't have that option offered. Being on the phone all day at work, it was reassuring when I'd receive a text. I'm willing to come in for some other body work I need done if you all can get me some type of discount somehow :). I've been a customer since 2009
The car looks great and was completed when you said it would be.
Each time I came to pick up my car there were obvious things wrong. Pete was very nice and corrected the issues but especially on the second time I would have expected things to to be quality checked better. On the initial pick up hail damaged trim pieces were not replaced that were on the estimate. When I picked up the car the second time the trim was not installed correctly.
Vehicle Make : Land Rover
I have had multiple cars repaired at Herbs . They have always made sure that I was completely satisfied before returning the car. They keep you updated with email or phone calls on progress. I would not hesitate using them again.
Don and everyone at Herbs are amazing! Friendly, knowledgeable and willing to go the extra mile for the customer!
The repair was awesome but during the repair my rear view camera was moved. Now i am stuck wondering who should repair it. Herbs is passing the buck to Honda .
Strong smell of urethane in cabin of vehicle otherwise very satisfied.
Vehicle Make : Volkswagen
The customer service at Herbs were very timely and helpful. The updates they provided kept me in the loop and the work done on my car made it look new again!
Mark **** was the technician/analyst working on my vehicle and he took great care of my car. I don't often post google reviews and wasn't asked/encouraged to post one, but the whole process was hassle-free for me at Herbs. I would definitely encourage my friends to take their cars here.
Just a couple of things to finish up a job well done. Pete was very nice to work with
Brandon Bourland great to work with.
Liked the texting updates.
Im completely satisfied with the employees who tended to me at Herbs,they were very kind and made me feel at ease about leaving my car in their hands. I will defenitly go to them again if I'm ever in need.
Job well done. Will use them again in the future
Had a nice greeting when I came in. They even offered me something to drink. The service was excellent. The repair process was fast.
Excellent service. Tom Collins runs a class organization
Outstanding workmanship and customer service
Very reasonable price and very fast. I'm extremely satisfied.
AS always completely satisfied
Thanks for the great work done on my Nissan everyone was very friendly.
Amazing staff! Great communication. My car was fixed very quickly!
We are having to bring it back for something that was missed and had to go back the next day for spare tire they forgot to put back in trunk.
I loved the text messages and the quick response to my emails. Communication is key, and you nailed it!
Good work on time. Very courteous
Kept informed of progress and looks better than New..... A pleasant experience everyone was superb....
Excellent job by your body shop. Brandon Bourland was very courteous and kept me well informed on the progress of my vehicle.
Great service and follow up.
Quick. Thorough. Professional. Well done.
Great Service. Very courteous and professional staff. Periodic status updates on progress. Very good experience.
My truck looks great. I am extremely pleased with the overall experience. All the updates were exactly what I needed. Thanks to the entire team.
Service was top-notch from start to finish. I reviewed updates throughout the day and when I picked my car up, it was cleaner than it had been in a long time -- inside & out!!
I will definitely recommend Herb's to anyone who needs body work.
John McLeod is great. He made sure I was informed and upon delivery, completely satisfied.
Best work I have ever seen. I am picky about my truck you did a great job. Great customer service. Thank you.
Great job and very accomodating!
Always receive quality workmanship from your staff.
Vehicle Make : Volkswagen
Fantastic and quick job but still done with good quality work. Great customer service. Will definitely be returning in the future if i need any more work done.
Great, fast, and professional service.
We are completely satisfied with the work and the staff was polite and understanding. I worked in service for 30 years and I appreciate the kind of service your staff delivers. They kept us informed of the progress and finished 6 days before the target date. To my untrained eye ( having never done body work) it looks as good as it did the day I drove it off the dealers lot. Thanks again. Don
My car took longer than estimated but it looks great!
Also the repairs that I had to pay for were less than quoted-always good to save money! Thanks for a job well done.
Nice job, finished ahead of schedule. Very friendly and easy to work with
My vehicle was released to me with an improperly aligned new door assembly, a window not synced & therefore inoperable, dmgd mldgs & dmgd window tinting from the R&I process, and other lesser offenses. I have been assured my concerns will be addressed but due to the recent hail, will not be able to bring my car back for corrective repairs until next week.
Job well done excellent service thanks very much I really appreciate the work job well done
I've always trusted Herb's with my cars. This recent experience validates why.
My car looks great and finished in record time!
Everyone there is super nice and and Jeremy was wonderful to work with.
Pete Fitzsimmons was great to work with. Everyone is very courteous and great to deal with. My truck was completed 2 days earlier than scheduled.
Thank you very much.
I am so happy with the finished work on my Camry and it was finished a whole day early! Herb's did an amazing job! I try to keep my business local and Frisco has a great auto body shop right here!
Great service, finished a day earlier than planned. Excellent job!
Jeff was very helpful and answered all my concerns and all my questions very professionally and accurately. I really felt very comfortable working with him And thanks for the good work performed on my car
Great experience but can i recommend that the cars are washed when finished? My car had shop dust all over it and dirty footprints inside. It's dirtier than when i dropped it off.
Good job. Kept me informed.
Great attitude. Great service. Great communication. You ave developed superb business hard to find.
I was very impressed with the service I received . Customer service and updates on my car were very impressive. I will highly recommend your shop.
Herbs did good work on my Toyota , but the most impressive was the service I received from Brandon . He set up my appointment and my rental car . He kept me informed every step of the way . They even got my car ready a day ahead of schedule . Brandon stayed late so I could pick my car up after work , they even cleaned it ! I work in the retail industry and I appreciate great customer service . I would recommend this shop and Brandon to all my friends .
Work done to satisfaction, communication throughout the process was excellent, and work was completed several days ahead of schedule.
Thank you for helping make a stressful situation less stressful. The text updates and quick repairs were also appreciated.
Exceptional service. No wait, coordinated with rental car and finished the job earlier than expected. Amazing.