Robert has great customer service and was very helpful with the whole process. He did an amazing job!
Ronnie was very professional and knowledgeable. I'm very satisfied with my experience with Earth Collision.
Ronnie was very helpful through the whole process!
Ronnie was friendly and helpful. Thanks
Vehicle Make : Volkswagen
Great service from Kyle!
Ronnie was great. Very helpful and informative
Quick and very good job estimated time six days got it done in two and half. That's nice!
Ronnie kept me informed of the progress with the repairs, and did what he said what he was going to do. I liked this and the progress pictures about Earth Collision.
Very satisfied with my experience. It was a very easy and smooth process, I received daily updates and my vehicle was completed ahead of schedule. I would highly recommend Earth Collision to my family and friends.
Could not have had a better experience.
Robert was excellent from the time I walked in the door for an appraisal on my damage up until I drove off. His knowledge and calmness in such a hectic situation for me was well appreciated and made the process a breeze.
Priscilla's professionalism was great and she made sure I was okay during an intense call to my insurance company about a mistake they made. She also was able to effectively serve other customers successfully while multi-tasking, which isn't seen much in any auto industry these days.
The repair to my altima is immaculate as well which I expected by seeing that earth collision proudly displays they are certified to repair nissans and 5 to 6 other car brands. My paint job matches the rest of my vehicle and it looks as if nothing ever happened. I was proud to drive my damage free vehicle again and will also refer any friends and family to earth collision.
Thank you so much Robert and Priscilla!
You guys are great and I recommend you to anyone.
Ronnie and Donna treat people well.
Kyle kept me informed of what was going on at all times. Called me to tell me about the hang up with the insurance. Resolved the issue quickly and got my car back to me earlier than expected.
Robert went above and beyond taking care of us and our car ! He was absolutely professional and very personable! It's very refreshing to know that there are still professional people that care about the people they are helping !
I appreciated the communication on the progress of my repairs. Also the extra special touch of cleaning my car inside & out. There does seem to be some air bubbles in the sticker on the bumper but I'll keep an eye on it over the next few days to see if they work their way out.
There was very smooth coordination between nationwide insurance, Earth Collison and enterprise leasing. It was efficient and fluid
Robert and Todd did a fantastic job on the car repair. I would give 5 stars to both of them.
Thank you! The whole team was fantastic. Highly recommend you!
Ronnie was polite. He kept me informed about the progress on my car without having to call him. The team got my car fixed fast And it looks great!
Thank for all the great service and quick turnaround on my Jeep!
The best service I have ever experienced.
Richard was great! My car looks perfect!
Well done! !! Many thanks.
Got me in quick, got me out even quicker. Good communication and great work
Robert was amazing from beginning to end. Made the process very seamless and simple. Really appreciate the personal touch he gave us during this experience.
Rony ... my service adviser was so wonderful. He was patient and was able to answer my questions and concerns.
Will definitely refer Earth Collision to anyone who needs a good service.
The auto watch program is brilliant all you need is higher resolution images.
Updates on estimated completion dates not good. Texts were not accurate.
Other than that fine.
The only thing I need is my shifter knob out back on the correct way... It's upside down and missing the bottom connector for the cover. But let me take the time to say...THANK YOU. Kyle and team fixed my car to a point that makes it better than it was and that has to be hard to do. THANK you all so very very much. -Booker
I would say toss the text messages if they are truly automated. My car was expected to be done on the ****/6 and then the date was pushed up to ****/12. I understand things happen. They happen in every industry. Sometimes you have to delay things, but my only communication is from the texts, which said "everything is all good, the car will be ready ****/6." Just send the pictures.
Outstanding service, and I especially like the photo updates along the way. Ronnie was outstanding and communicated every part of the process to me, and every person I spoke to at Earth was professional, courteous, and thorough.
Vehicle Make : Volkswagen
Kyle was very helpful, and communicative through the whole experience. I greatly appreciate his, and everyone at Earth Collision Center's help with getting everything fixed.
It was the best experience I could imagine under bad circumstances. Very expertly handled.
Thank you so much Earth Collision! I was very pleased with the repair job. Two thumbs up!!
Kyle Le and everyone that I came into contact with at Earth Collision Center were very professional and great to work with.
Great communication and great service. Ronnie really came through for me, helping me with my insurance claim.
This was the 3rd time I've trusted Earth/Samantha to work on my vehicles and should the need arise in the future I will not hesitate to bring my vehicle(s) back to Samantha. I was so impressed with her after the first time that I specifically asked for her the 2nd & 3rd time.
Great job in calling us and keeping us updated. You should consider changing your automated system, it kept emailing me the incorrect dates for delivery. Fortunately the calls kept us up to speed and our car was delivered early. Great process.
I am very happy with the service. Very convinient and timely
Thank you again
Ronnie was fantastic and I really appreciated the app he used to send us regular updates, including pictures. Thank you.
Very professional and the text updates are very convenient as I work all day and cannot easily mage or receive phone calls.
Was very impressed with the service. Well run company.
I'm very happy with the paint work that was done on my truck. The service from m the entire team was fantastic & it's worth noting that I am a repeat customer and will continue to use Earth in the future.
We are truly impressed with the way Ronnie kept us posted every step of the way. Great service!
Ronnnie was on point and communicated effectively of the status of the car and very approachable.
Ronnie Howell was outstanding in communicating how the process progressed. My car was completed before he promised and very fast. The software he used was extremely helpful.
The entire proces exceeded my expectations
It was an excellent experience. Professional and. Detailed. Thank you. Only problem was my tires were all low on air. Lowest was 26 and I'm hoping it doesn't have a nail or something ????
It was a very good experience!
Car came out show room quality
Service/people couldn't be more helpful and pleasant.
Would recommend Earth Collision to everyone.
Appreciate the service and quality of work
I was told my car would be ready Monday at 4 pm. I received no communication on Monday and didn't get a phone call Tuesday after leaving a voicemail. It took phone calls from my father and insurance adjuster to get my car finished at a time when I would be able to pick it up
I don't want anyone to contact me I just wanted done what we said we were going to do they said they would detail my car clean all the coffee that got splattered all over in the wreck and that didn't happen and my car veers to the right so now I have to get it aligned it took me 2 hours to clean the vents espeakers the post through the ceiling on my car if you weren't going to do it I wish you would have just said so
Staff was very polite and helpful. My car looks amazing,! It was a truly well done job.
Very fast and professional service.
One of the most pleasent experiences with a repair shop. Ronnie couldn't have taken care of me any better. One of the main reasons I went with Earth was because of Ronnie. He kept up with me & made me feel reassured with repairs. Earth went above & beyond my repairs. I will be recommending Earth Collision!
Ronnie gave excellent and superb service. I appreciate the job well done.
The whole experience was excellent and Ronnie went abov and beyond to make sure everything was good. Great customer service experience and I would definitely recommend Earth Collision to anyone I know that is looking for a collision center they can trust. Thanks!
Ronnie did a great job! Thank you!
it was excellent service and Ronnie was great to work with. I also enjoyed working with your receptionist, she is high energy and really knew her stuff. sorry forgot her name but I alwsys do that.
They were courteous, professional and prompt.
Robert was 100% professional and willing to do whatever it took to make a painful mistake into a painless repair! He worked around my hectic schedule to save me time and money from having to rent a car for a week! Everyone there was very friendly and lived up to their promises. Hopefully I don't have to return due to an accident but would definitely recommend this place to anyone in need of repair!
They did a great job at seeing to all of my needs! My car looks new again! Thank you so much!
One stop shop. THANK you.
Great communication throughout process. Quality service.
Thank you for the speedy and excellent service. Chris and Kyle have been nothing but great. I hope I don't have to come back for a collision repair, but if it does I will definitely visit Earth Collision center again. Thank you very much.
Vehicle Make : Volkswagen
Like the process you've implemented
Keep me informed of the progression on the repair
Of my vehicle . Also pleased with the repair work.
Everyone at Earth Motors was very nice. Got my car in and fixed it promptly. Thank you!!
Chris took good care of me and my truck! And the quality of work is very nice. Couldn't have asked for more.
Professional, courtesy and good final results.
Great job and great service!!
Absolutely everyone at Earth Collision is magnificent to work with. All of the individuals there are thoughtful, professional and sensitive to personal concerns. And the work they do is quick, detail oriented, exceptionally beautiful and satisfying. We have used Earth Collision a few times and we have been delightfully content on every level. Thank you!
My car was not ever mechanically looked at for poisoner issues only estimate was for body work & that was repaired in ten days instead of the estimated 5 days. I'm extremely dissatisfied and dissappointed in the repair of my vehicle . We are considering legal council. Kia says it is not wear and tear , my insurance says it's not covered since not originally quoted . Doesn't make sense.
Kyle Le was awesome! Constant contact, quick to action, and a personal touch left us feeling he truly cared about us and our vehicle. And our Nissan Rogue looks as good as new again!
It was such a nice surprise to see that it was vacuumed and cleaned when I got into the car to leave! That really made my day.
Wonderful job in my vehicle. Would like more updates with pit tires if there is a next time.
No no one among us is willing to waste our time doing something worthless. Do it right to your satisfaction and you have purpose. Thanks, Rudi. RudiBook.com
Vehicle Make : Volkswagen
I received updates each day during the repair process letting me know what was going on and what to expect...and they did an overall great job on repairing my car.
Ronnie, service consultant top notch
Quality of work excellent
Timelines to complete on schedule excellent
My third time to use Earth, great experience each time
Vehicle Make : Volkswagen
Very prompt and professional service, especially on behalf of Ronnie and team.
I liked the experience with earth collision. Kyle was very professional and helpful. I liked the regular feedback and update on the progress.
Vehicle Make : Volkswagen
You did a beautiful job on my car.
Everyone was very pleasant aND professional.
Car was finished ahead of time.
I will be back. Keep up good work.
Curtis was great. The situation was unfortunate but he kept me updated the whole way. So I always knew what was going on with the help repairs. He was friendly and easy to work with. Thank you
Loved the ease in getting my car in compared to your competitors. I appreciate the service!!
Curtis Kincaid send regular updates on my car.My car looks like it did before the accident. I like that the warranty is good as long as I keep the,car. I am very satisfied. Thank you, Earth Collison Center.
The delivery taken place almost one and half month. Apart that every thing good.
Earth has great customer service and has my vehicle looking brand new. Ronnie Howell was awesome with my updates. Love the text message updated also. Great job!
Delivery dates were not meet on at least 3 occasions. Not notified until called and was given a new delivery date.
Robert was very professional and I'm very satisfied of the work !
Ronnie is amazing as is all of your employees I worked with. They were able to complete the job in the time frame quoted, stay below the quote (which is very appreciated when paying out of pocket) help us get a rental and help us return it, and the communication was spectacular. I will use you all again and recommend to all of our friends and family. We are extremely pleased with our experience.
I really love that Curtis kept me informed via text. Thank you for the fast service and for washing my car!
Awesome. Did a great job!
Great service and great car repair.
You guys did a great job thank you so much. Looks like new!
Very satisfied with the service and repair. The process was smooth and I was kept informed of the repairs from start to finish. Overall a good experience that I did not expect. Thanks
I've recommended Earth Collision in The Colony to several of my car club friends because of the excellent work that was done on my vehicle.
JOB WELL DONE. MANY THANKS. WOULD LIKED TO HAVE RECEIVED AN AFTER REPAIR SCAN SURVEY OF MY VEHICLE FOR MY FILES. TOO BAD IT WAS NOT AVAILABLE.
The quality of the work was excellent in every way and the level of service was outstanding. Robert Sierra made it so easy by having my car picked up at my house while I was on vacation and communicating the progress to me all through the process. I'm am so glad I went with Earth and not the dealer. Thanks to the whole team at Earth!!
Ronnie, Chris and entire team did a great job in repairing the our vehicle. They kept us informed and updated on the progress. Our Mercedes looks as good as new and we are really glad to get the work completed at Earth Collision. Thank you!!
Not satisfied with amount of communication as to what was going on with my vehicle while it was in the shop and the fact I had some items in the vehicle go missing, though the work done to the vehicle was good.
Vehicle Make : Mitsubishi
Ronnie was excellent and informative during the entire experience. I appreciated the peace of mind.
Great communication from Curtis and timely repairs
very friendly staff. They made my unfortunate hail damage situation seem a lot less painful.
Thanks for the quick time
My casing around my fog lights were not repaired along with a couple of other things, and earth collision asked me to call the adjuster and the adjuster advised me that earth collision was supposed to contact them for an amendment and I have not heard from anyone since earth collision said that they would contact the adjuster and get the parts ordered,
Fast repairs and great work
The repair was sent out incomplete.
Car wasn't fixed on something I pointed out. Now the car has to go back.
George is awesome! I would recommend him to anyone! Thank you all for your prompt and courteous service.
They did an excellent job. I have already recommended a few people to them
Didn't notice when I picked up the car but there is a small ding under the headlight housing that did not get painted or repaired. The rest of the work looks amazing
The communication was great. Ronnie did an awesome job with daily updates and pictures of my car. The whole team was very cordial, very professional and I would recommend earth collision anytime, any day. The whole process was not stressful at all. Thank you team but most especially a big thank to Ronnie for a job well done. I'm very pleased with my Infinity.
This a a completely effortless experience the constant communication and picture sent was awesome. I would recommend anyone . Thanks
Great service. Enjoyed getting the text updates. Thank you.
Very professional and friendly atmosphere!!
Thank you again!
Very friendly staff..always informed me of everything that was going on...never had a problem with receiving information..car was done when I was told it would be done...If my car ever needs collision service again(hopefully it won't) Earth Collision is my choice..They really did a great job!!!!
Thanks, and I will definitely bring my car back once I finalize insurance details!
Replacement parts were not installed correctly and parts were not working. A part that was damaged in the collision was not claimed and replaced. Front office was great including the adjuster but the technician assigned was inexperienced or just doesn't care about doing a thorough job.
It was nice that geico is right there. Every was very nice and I like the updates
Very professional and kind staff
Michael did a great job with my SUV. High quality work completed on time. In will definitely recommend them to others.
I was treated with utmost respect and consideration for my needs. I could not ask for more. My car looks as good as new and finished ahead of projection. Jay represented your company admirably.
We were very happy with our service, but we were told the car would be ready on 2/27 at 4:00. Later we realized that you were closed then since it was Saturday. However, we were still impressed with your company's service. Greg was awesome.
Vehicle Make : Volkswagen
While I had to come back the next day for an engine light, I appreciate the prompt help and outstanding customer service.
They missed the target completion by a full week
Vehicle Make : Volkswagen
I was very satisfied with the customer service and the vehicle status updates. Your team communicated thoroughly and kept me abreast on the status of my vehicle, which was assuring.
They did a great job on my car is does not looked wrecked
Very nice and helfull, quick service!
Jay is great !! Body shop did a more then great job on my car! And it was dine in a timely matter!! Can't say enough good things about Jay or anyone who works there! If I ever need any thing done to my car again I will be back!!
I was surprised at how fast the repairs were completed. My truck was cleaned inside and out and it really shines. They also made the rental return process easier. My service advisor, Robert Sierra, was very personable and made the entire experience pleasant and stress free.
The overall satisfaction was excellent but after delivery yday I noticed an area on the left portion of the bumper that seems loosely fitted. I want to review this with Ronnie. Thx.
Professional and quick service! Thanks!
Thank you so much for going above and beyond , this week on fixing my car(bumper).
I was very impressed with the customer service even with helping make the transition of having a rent a car .The car was washed and vacuumed .i couldn't be more pleased.
Thank you again , Dawn S
Jay was a pleasure to deal with since the beginning, the work was done days before the promised date. Now the look of my car... looks like the day I bought it: new. Amazing professionalism and honesty thru and thru
Outstanding work at a reasonable price.
Great team. Keep up the good work.
Outstanding service. They are prompt and always keep u updated. Much better then the Cadillac dealership
The auto email messages kept me well informed. Michael was good to work with.
The car looks like new and was done in a very timely manner. I was updated on a regular basis and it was an over pleasent experience.
STAFF WAS VERY PROFESSIONAL AND HELPFUL, ROBERT SIERRA, VERY REPECTFUL MAN, AND A PEOPLE PERSON, LOVED WORKING WITH HIM, THIS IS MY SECOND REPAIR THERE, AND I WOULD REFER FAMILY AND FRIENDS
When picking my car up....I was missing a total 0f 13 pins/buttons that hold the plastic pieces together in my engine bay, plus a clip the holds the windshield fluid container in place. The right/passenger side headlight is still loose/not fixed. My Navigation cover still not reset. The body work looks good, however my cars pinstripe which was located on every panel has been my removed from every panel except 2. I looked like a fool when showing my car to a potential buyer this past weekend. My Navy sticker which I had on my window for 9yrs was removed for no reason. When asking an employee for the extra pins for my body panels, he said, "you were missing them when you came in". I was pretty blown away by that remark... you mean to tell me I brought my car to a body shop, you knew I'was missing pins/buttons to keep parts in place and you just left them off the car because they were already missing.... you are a body shop and that's the reason I dropped my car off., to fix the things missing! Also
Great service and everyone was extremely professional and friendly. Will definitely be returning if I need services in the future. The only thing I did not like was that my battery cover in my trunk was not put back on properly and just left very messy. Need to make sure your service techs are tending to all the details and buttoning up all details properly before the car is returned. Thanks!
I would have said YES, had it not been for many delays. Greg was a fantastic representative, and the job seems to have been done well (only time will tell). It took close to 6 weeks to get it done...and more than 2 weeks from the initial date I was given, and because of that...the rental ended up being more than 30 days. Fortunately, I got insurance to cover it, but if I had to pay for the extra days? It would have cost me another 500.
Robert was very professional andhelpful. I appreciated the text message updates. The repair looks great! Thanks
I appreciate the continual status of my car via text, email & calls. Ronnie Howell at Earth Collison Center has been very nice to me through this process that I was unfamiliar with...
I am fully satisfied about they technical skill to repair my car damage. I will highly recommend the earth Collison center to my friends.
I was kept informed about my vehicle the entire time. Thank you. Then when I got my vehicle back, it had been detailed and cleaned. I was grateful- thank you very much. If I find myself in this situation again, I will definitely use Earth Collision again. Thank you for taking such good care of me in my time of need.
The battery was not hooked back up properly. After I left from picking up my car I stopped at a store and when I came out my car was dead. Upon checking the battery I found the cables to not be screwed on tight. It was a simple fix but it should of been done right by you the first time.
Thank you for take care of my ford escape.she is happy now.
You guys did an excellent job on my car. Th bumper and quarter panel look great and paint matches perfectly. I appreciate the efficiency. I wish all experiences were this great! Glad I read the online reviews before picking a place!!
Awesome job! The daily updates was nice to have throughout the repairs.
I appreciated the updates during the entire process. Ronni was great!
This repair process has been the best experience I have ever had, (have has other body repair work done on other vehicles). They kept me informed of the step by step process and included pictures.
Ronnie was great to work with kept me up to date on the progress of my repair
Really like the daily photo updates!
Part of the door handle was not painted. Already contacted Ronnie & he is going to call me on Monday to take care of it.
I thought the process was smooth and the work was excellent and a great price! they also returned my car in cleaner condition so they went above and beyond what they were paid to do! I will recommend Earth collision to my family and friends. Thanks again
I could not ask for a better experience!!
Work was stellar and ahead of schedule. Paperwork was simple and to the point. Ronnie was awesome
The repair work was excellent, the office staff was friendly and helpful, and I was shocked to see they had even vacuumed the interior! Great job!
My car looks as good as new and most importantly it was ready before they said it would be. Doesn't get any better than that.
This was the best experience and service I have ever received! Everything was done smooth and efficiently. Very kind and considerate.
David was very helpful, keeping me updated with the progress of the repairs and detailing my options. Will definitely refer friends and colleagues.
Speedy!!! Super fast, kept me informed & finished ahead of schedule! Couldn't ask for more!!
Such kind and wonderful people to work with!! We qill be passing your name along to friends to use! Everyone was
Excellent service, Ronnie kept me up to date daily on the progress of my car with pictures and a percentage of completion.
The job was done as and when promised.
I was so happy with the service and quality of work I brought my wigs car to get a few scraps repaired on her rear bumper.
I hope to never need their service agiain, (e.g be involved in an accident) but if I do I will definitely have no hesitation in returning to the people at Earth collision and repair.
Great job, very professional, awesome experience!
Very kind and quick service. Job well done! Thank you!
Mo my check engine light is on, the air conditioning is not working, and I have two other lights that are not normally on that are showing some sort of multifunction. I would like this to be a fix as soon as possible
Great customer service and wonderful job on my car!
Everyone was very helpful and nice. This is the second time I have had my car serviced there and both experiences were great. I will gladly recommend this location to anyone, but I am hopeful I won't need your services again. :) Thank you for all your hard work and kindness.
Vehicle Make : Volkswagen
This is the 2nd time Ronnie has handled our vehicle repairs. Both times the service was 100% perfect. Both tines we've been at Earth we would rate the overall experience a 10 out of 10.
Robert was so good and caring during the stressful time of having our car stolen. He made sure it was restored to like new. Much appreciated. The young lady in the reception area was also very pleasant and on top of things. Best experience ever with car repairs.
Handled with nothing but the upmost respect and professionalism. I will be taking my business only here from now on.
Everyone was very professional. I was kept up-to-date on the progress, as promised. I would highly recommend your business to friends and family
Vehicle Make : Volkswagen
Car was not repaired completely. Service advisor did not leave his business card in packet nor offered to have complete test drive of vehicle to see whether completion of repairs was to satisfactory level.
Everything was great ! Good service , love the updates on each part of the repair ! I would definitely use Earth Collision center again ! Thank you guys for everything!
Ronnie was exceptional. Superb service.
Good work. Ronnie kept me well informed with updates and pictures.excellent customer service. Thank you.
My vehicle looks completely brand new and I couldn't be happier. The staff was amazing and so helpful! The wonderful woman at the front desk (don't remember her name) was kind and understanding, and helped me get the shop discount for my rental car because I didn't have rental coverage. This was a huge financial help to me and I am so grateful! Chris was the one who worked on my claim and he communicated with me often and always took the time to answer all my questions and explain the process of my repair thoroughly. I am so happy with my entire experience with Earth Collision. The staff truly went above and beyond to give incredible service and results. I will absolutely bring any and all of my future vehicles to Earth Collision should I ever need repairs again.
This was quite an experience for me since my last accident was over 3 decades ago. I was impressed with the friendliness and positive attitude of Ronnie. I was blown away when you guys went above and beyond by pin striping the rest of the car!!The constant updates was nice to see the progress on my car. Thank you for the great job on my car and super customer service! I will definitely recommend anybody who needs this type of service on their vehicles.
Ronnie was very knowledgable and courteous during my experience. The system that sent pictures and status updates was extremely helpful as well. I will recommend Earth to my friends and family.
Thanks for a great job that you performed on my car.