Thank you for the speedy and excellent service. Chris and Kyle have been nothing but great. I hope I don't have to come back for a collision repair, but if it does I will definitely visit Earth Collision center again. Thank you very much.
Vehicle Make : Volkswagen
Like the process you've implemented
Keep me informed of the progression on the repair
Of my vehicle . Also pleased with the repair work.
Everyone at Earth Motors was very nice. Got my car in and fixed it promptly. Thank you!!
Chris took good care of me and my truck! And the quality of work is very nice. Couldn't have asked for more.
Professional, courtesy and good final results.
Great job and great service!!
Absolutely everyone at Earth Collision is magnificent to work with. All of the individuals there are thoughtful, professional and sensitive to personal concerns. And the work they do is quick, detail oriented, exceptionally beautiful and satisfying. We have used Earth Collision a few times and we have been delightfully content on every level. Thank you!
My car was not ever mechanically looked at for poisoner issues only estimate was for body work & that was repaired in ten days instead of the estimated 5 days. I'm extremely dissatisfied and dissappointed in the repair of my vehicle . We are considering legal council. Kia says it is not wear and tear , my insurance says it's not covered since not originally quoted . Doesn't make sense.
Kyle Le was awesome! Constant contact, quick to action, and a personal touch left us feeling he truly cared about us and our vehicle. And our Nissan Rogue looks as good as new again!
It was such a nice surprise to see that it was vacuumed and cleaned when I got into the car to leave! That really made my day.
Wonderful job in my vehicle. Would like more updates with pit tires if there is a next time.
No no one among us is willing to waste our time doing something worthless. Do it right to your satisfaction and you have purpose. Thanks, Rudi. RudiBook.com
Vehicle Make : Volkswagen
I received updates each day during the repair process letting me know what was going on and what to expect...and they did an overall great job on repairing my car.
Ronnie, service consultant top notch
Quality of work excellent
Timelines to complete on schedule excellent
My third time to use Earth, great experience each time
Vehicle Make : Volkswagen
Very prompt and professional service, especially on behalf of Ronnie and team.
I liked the experience with earth collision. Kyle was very professional and helpful. I liked the regular feedback and update on the progress.
Vehicle Make : Volkswagen
You did a beautiful job on my car.
Everyone was very pleasant aND professional.
Car was finished ahead of time.
I will be back. Keep up good work.
Curtis was great. The situation was unfortunate but he kept me updated the whole way. So I always knew what was going on with the help repairs. He was friendly and easy to work with. Thank you
Loved the ease in getting my car in compared to your competitors. I appreciate the service!!
Curtis Kincaid send regular updates on my car.My car looks like it did before the accident. I like that the warranty is good as long as I keep the,car. I am very satisfied. Thank you, Earth Collison Center.
The delivery taken place almost one and half month. Apart that every thing good.
Earth has great customer service and has my vehicle looking brand new. Ronnie Howell was awesome with my updates. Love the text message updated also. Great job!
Delivery dates were not meet on at least 3 occasions. Not notified until called and was given a new delivery date.
Robert was very professional and I'm very satisfied of the work !
Ronnie is amazing as is all of your employees I worked with. They were able to complete the job in the time frame quoted, stay below the quote (which is very appreciated when paying out of pocket) help us get a rental and help us return it, and the communication was spectacular. I will use you all again and recommend to all of our friends and family. We are extremely pleased with our experience.
I really love that Curtis kept me informed via text. Thank you for the fast service and for washing my car!
Awesome. Did a great job!
Great service and great car repair.
You guys did a great job thank you so much. Looks like new!
Very satisfied with the service and repair. The process was smooth and I was kept informed of the repairs from start to finish. Overall a good experience that I did not expect. Thanks
I've recommended Earth Collision in The Colony to several of my car club friends because of the excellent work that was done on my vehicle.
JOB WELL DONE. MANY THANKS. WOULD LIKED TO HAVE RECEIVED AN AFTER REPAIR SCAN SURVEY OF MY VEHICLE FOR MY FILES. TOO BAD IT WAS NOT AVAILABLE.
The quality of the work was excellent in every way and the level of service was outstanding. Robert Sierra made it so easy by having my car picked up at my house while I was on vacation and communicating the progress to me all through the process. I'm am so glad I went with Earth and not the dealer. Thanks to the whole team at Earth!!
Ronnie, Chris and entire team did a great job in repairing the our vehicle. They kept us informed and updated on the progress. Our Mercedes looks as good as new and we are really glad to get the work completed at Earth Collision. Thank you!!
Not satisfied with amount of communication as to what was going on with my vehicle while it was in the shop and the fact I had some items in the vehicle go missing, though the work done to the vehicle was good.
Vehicle Make : Mitsubishi
Ronnie was excellent and informative during the entire experience. I appreciated the peace of mind.
Great communication from Curtis and timely repairs
very friendly staff. They made my unfortunate hail damage situation seem a lot less painful.
Thanks for the quick time
My casing around my fog lights were not repaired along with a couple of other things, and earth collision asked me to call the adjuster and the adjuster advised me that earth collision was supposed to contact them for an amendment and I have not heard from anyone since earth collision said that they would contact the adjuster and get the parts ordered,
Fast repairs and great work
The repair was sent out incomplete.
Car wasn't fixed on something I pointed out. Now the car has to go back.
George is awesome! I would recommend him to anyone! Thank you all for your prompt and courteous service.
They did an excellent job. I have already recommended a few people to them
Didn't notice when I picked up the car but there is a small ding under the headlight housing that did not get painted or repaired. The rest of the work looks amazing
The communication was great. Ronnie did an awesome job with daily updates and pictures of my car. The whole team was very cordial, very professional and I would recommend earth collision anytime, any day. The whole process was not stressful at all. Thank you team but most especially a big thank to Ronnie for a job well done. I'm very pleased with my Infinity.
This a a completely effortless experience the constant communication and picture sent was awesome. I would recommend anyone . Thanks
Great service. Enjoyed getting the text updates. Thank you.
Very professional and friendly atmosphere!!
Thank you again!
Very friendly staff..always informed me of everything that was going on...never had a problem with receiving information..car was done when I was told it would be done...If my car ever needs collision service again(hopefully it won't) Earth Collision is my choice..They really did a great job!!!!
Thanks, and I will definitely bring my car back once I finalize insurance details!
Replacement parts were not installed correctly and parts were not working. A part that was damaged in the collision was not claimed and replaced. Front office was great including the adjuster but the technician assigned was inexperienced or just doesn't care about doing a thorough job.
It was nice that geico is right there. Every was very nice and I like the updates
Very professional and kind staff
Michael did a great job with my SUV. High quality work completed on time. In will definitely recommend them to others.
I was treated with utmost respect and consideration for my needs. I could not ask for more. My car looks as good as new and finished ahead of projection. Jay represented your company admirably.
We were very happy with our service, but we were told the car would be ready on 2/27 at 4:00. Later we realized that you were closed then since it was Saturday. However, we were still impressed with your company's service. Greg was awesome.
Vehicle Make : Volkswagen
While I had to come back the next day for an engine light, I appreciate the prompt help and outstanding customer service.
They missed the target completion by a full week
Vehicle Make : Volkswagen
I was very satisfied with the customer service and the vehicle status updates. Your team communicated thoroughly and kept me abreast on the status of my vehicle, which was assuring.
They did a great job on my car is does not looked wrecked
Very nice and helfull, quick service!
Jay is great !! Body shop did a more then great job on my car! And it was dine in a timely matter!! Can't say enough good things about Jay or anyone who works there! If I ever need any thing done to my car again I will be back!!
I was surprised at how fast the repairs were completed. My truck was cleaned inside and out and it really shines. They also made the rental return process easier. My service advisor, Robert Sierra, was very personable and made the entire experience pleasant and stress free.
The overall satisfaction was excellent but after delivery yday I noticed an area on the left portion of the bumper that seems loosely fitted. I want to review this with Ronnie. Thx.
Professional and quick service! Thanks!
Thank you so much for going above and beyond , this week on fixing my car(bumper).
I was very impressed with the customer service even with helping make the transition of having a rent a car .The car was washed and vacuumed .i couldn't be more pleased.
Thank you again , Dawn S
Jay was a pleasure to deal with since the beginning, the work was done days before the promised date. Now the look of my car... looks like the day I bought it: new. Amazing professionalism and honesty thru and thru
Outstanding work at a reasonable price.
Great team. Keep up the good work.
Outstanding service. They are prompt and always keep u updated. Much better then the Cadillac dealership
The auto email messages kept me well informed. Michael was good to work with.
The car looks like new and was done in a very timely manner. I was updated on a regular basis and it was an over pleasent experience.
STAFF WAS VERY PROFESSIONAL AND HELPFUL, ROBERT SIERRA, VERY REPECTFUL MAN, AND A PEOPLE PERSON, LOVED WORKING WITH HIM, THIS IS MY SECOND REPAIR THERE, AND I WOULD REFER FAMILY AND FRIENDS
When picking my car up....I was missing a total 0f 13 pins/buttons that hold the plastic pieces together in my engine bay, plus a clip the holds the windshield fluid container in place. The right/passenger side headlight is still loose/not fixed. My Navigation cover still not reset. The body work looks good, however my cars pinstripe which was located on every panel has been my removed from every panel except 2. I looked like a fool when showing my car to a potential buyer this past weekend. My Navy sticker which I had on my window for 9yrs was removed for no reason. When asking an employee for the extra pins for my body panels, he said, "you were missing them when you came in". I was pretty blown away by that remark... you mean to tell me I brought my car to a body shop, you knew I'was missing pins/buttons to keep parts in place and you just left them off the car because they were already missing.... you are a body shop and that's the reason I dropped my car off., to fix the things missing! Also
Great service and everyone was extremely professional and friendly. Will definitely be returning if I need services in the future. The only thing I did not like was that my battery cover in my trunk was not put back on properly and just left very messy. Need to make sure your service techs are tending to all the details and buttoning up all details properly before the car is returned. Thanks!
I would have said YES, had it not been for many delays. Greg was a fantastic representative, and the job seems to have been done well (only time will tell). It took close to 6 weeks to get it done...and more than 2 weeks from the initial date I was given, and because of that...the rental ended up being more than 30 days. Fortunately, I got insurance to cover it, but if I had to pay for the extra days? It would have cost me another 500.
Robert was very professional andhelpful. I appreciated the text message updates. The repair looks great! Thanks
I appreciate the continual status of my car via text, email & calls. Ronnie Howell at Earth Collison Center has been very nice to me through this process that I was unfamiliar with...
I am fully satisfied about they technical skill to repair my car damage. I will highly recommend the earth Collison center to my friends.
I was kept informed about my vehicle the entire time. Thank you. Then when I got my vehicle back, it had been detailed and cleaned. I was grateful- thank you very much. If I find myself in this situation again, I will definitely use Earth Collision again. Thank you for taking such good care of me in my time of need.
The battery was not hooked back up properly. After I left from picking up my car I stopped at a store and when I came out my car was dead. Upon checking the battery I found the cables to not be screwed on tight. It was a simple fix but it should of been done right by you the first time.
Thank you for take care of my ford escape.she is happy now.
You guys did an excellent job on my car. Th bumper and quarter panel look great and paint matches perfectly. I appreciate the efficiency. I wish all experiences were this great! Glad I read the online reviews before picking a place!!
Awesome job! The daily updates was nice to have throughout the repairs.
I appreciated the updates during the entire process. Ronni was great!
This repair process has been the best experience I have ever had, (have has other body repair work done on other vehicles). They kept me informed of the step by step process and included pictures.
Ronnie was great to work with kept me up to date on the progress of my repair
Really like the daily photo updates!
Part of the door handle was not painted. Already contacted Ronnie & he is going to call me on Monday to take care of it.
I thought the process was smooth and the work was excellent and a great price! they also returned my car in cleaner condition so they went above and beyond what they were paid to do! I will recommend Earth collision to my family and friends. Thanks again
I could not ask for a better experience!!
Work was stellar and ahead of schedule. Paperwork was simple and to the point. Ronnie was awesome
The repair work was excellent, the office staff was friendly and helpful, and I was shocked to see they had even vacuumed the interior! Great job!
My car looks as good as new and most importantly it was ready before they said it would be. Doesn't get any better than that.
This was the best experience and service I have ever received! Everything was done smooth and efficiently. Very kind and considerate.
David was very helpful, keeping me updated with the progress of the repairs and detailing my options. Will definitely refer friends and colleagues.
Speedy!!! Super fast, kept me informed & finished ahead of schedule! Couldn't ask for more!!
Such kind and wonderful people to work with!! We qill be passing your name along to friends to use! Everyone was
Excellent service, Ronnie kept me up to date daily on the progress of my car with pictures and a percentage of completion.
The job was done as and when promised.
I was so happy with the service and quality of work I brought my wigs car to get a few scraps repaired on her rear bumper.
I hope to never need their service agiain, (e.g be involved in an accident) but if I do I will definitely have no hesitation in returning to the people at Earth collision and repair.
Great job, very professional, awesome experience!
Very kind and quick service. Job well done! Thank you!
Mo my check engine light is on, the air conditioning is not working, and I have two other lights that are not normally on that are showing some sort of multifunction. I would like this to be a fix as soon as possible
Great customer service and wonderful job on my car!
Everyone was very helpful and nice. This is the second time I have had my car serviced there and both experiences were great. I will gladly recommend this location to anyone, but I am hopeful I won't need your services again. :) Thank you for all your hard work and kindness.
Vehicle Make : Volkswagen
This is the 2nd time Ronnie has handled our vehicle repairs. Both times the service was 100% perfect. Both tines we've been at Earth we would rate the overall experience a 10 out of 10.
Robert was so good and caring during the stressful time of having our car stolen. He made sure it was restored to like new. Much appreciated. The young lady in the reception area was also very pleasant and on top of things. Best experience ever with car repairs.
Handled with nothing but the upmost respect and professionalism. I will be taking my business only here from now on.
Everyone was very professional. I was kept up-to-date on the progress, as promised. I would highly recommend your business to friends and family
Vehicle Make : Volkswagen
Car was not repaired completely. Service advisor did not leave his business card in packet nor offered to have complete test drive of vehicle to see whether completion of repairs was to satisfactory level.
Everything was great ! Good service , love the updates on each part of the repair ! I would definitely use Earth Collision center again ! Thank you guys for everything!
Ronnie was exceptional. Superb service.
Good work. Ronnie kept me well informed with updates and pictures.excellent customer service. Thank you.
My vehicle looks completely brand new and I couldn't be happier. The staff was amazing and so helpful! The wonderful woman at the front desk (don't remember her name) was kind and understanding, and helped me get the shop discount for my rental car because I didn't have rental coverage. This was a huge financial help to me and I am so grateful! Chris was the one who worked on my claim and he communicated with me often and always took the time to answer all my questions and explain the process of my repair thoroughly. I am so happy with my entire experience with Earth Collision. The staff truly went above and beyond to give incredible service and results. I will absolutely bring any and all of my future vehicles to Earth Collision should I ever need repairs again.
This was quite an experience for me since my last accident was over 3 decades ago. I was impressed with the friendliness and positive attitude of Ronnie. I was blown away when you guys went above and beyond by pin striping the rest of the car!!The constant updates was nice to see the progress on my car. Thank you for the great job on my car and super customer service! I will definitely recommend anybody who needs this type of service on their vehicles.
Ronnie was very knowledgable and courteous during my experience. The system that sent pictures and status updates was extremely helpful as well. I will recommend Earth to my friends and family.
Thanks for a great job that you performed on my car.
Good communication, accurate quote, no surprises and on-time completion. I'd recommend Earth Collision Center without hesitation.
you did an immaculate job . Ronnie Howell coordinated it well from the appt. date and calling the car rental. the picture update is amazing
Thank you for being prompt and I am very thankful that you cleaned my car. Thank you.
Ronnie was fabulous!!! You guys are lucky to have him. I was so freaked out that someone would scratch me in the Kroger parking lot! Ronnie made me so calm which could not have been easy! The car looks great and I thank you guys so very much. First class experience!!!! You guys rock!!!!!
I was impressed how quickly repairs were made. Roy was extremely helpful and informative
Y'all are extremely friendly and helpful. Thank you so much.
This shop came highly recommended, and the good reviews were well deserved :) thank you for the great treatment of us and the car!
Ronnie, top notch consultant, good communication throughout the job. Good work.
Outstanding job guys. Kuddos to you all.
The team at Earth was spectacular. Keeping me updated every step of the way. Thank you so much for your professionalism.
Excellent service! Explained the process well and thorough follow-up.
Everything that was done was both quality and professional. I appreciated the daily updates and pictures of the progress of the repair and the extra effort to complete the project ahead of projected time.
Thank you all for a job well done!
Great Customer Service and Ronnie was great!
Great customer service and work done on my vehicle! I also really liked to receive the status updates and pictures as the work was being done.
When I brought my car in. Everyone was too busy to take the time to look at my car with me. I felt like they were not interested since I didn't drive a BMW or Mercedes they were on interested. During the repair process I did not receive one phone call. I had to call to find out if my car was ready . This was the worst customer service I have ever had.
If I ever need my car repair again, I will always come here . I will let anyone know that needs repairs . Thanks for everything !
Had very little personal contact. Only texts. Did a good job on my vehicle. Thank you.
Friendly and always kept me up to date with pprogress. very impressed with Ronnie Howell and the tram at earth collision centre
Michael and staff did a great job and worked hard to make sure everything was taken care of.
I am extremely pleased with repair and paint job done on my car.
Ronnie was so courteous and nice. I loved being informed of the
Progress being made on my car and being able to see pictures.
Overall it was a job well done.????????. Thank you again,
Everyone was very courteous and professional. Will definitely use again or recommend to others.
Fantastic service all the way around. Very impressed with the level of service.
There isn't anything negative I can say about my experience. From the moment I walked in after my wreck to the moment I was handed my keys, everything was absolutely wonderful. Ronnie was amazing to work with and I know if I ever get into a wreck again I will trust earth collision fully!
They repaired my car in a timely manner and did a great job. Will be back.
Excellent job and customer service! Thank you!
Excellent service and excellent work.
Robert was great! The car looks like new!!
Efficiently & professionally repaired. Exemplary facility, service, and staff!
They made filing two claims through separate insurance companies easy.
Fast service. Always got back to me right away!
Ronnie was great! He kept me updated on the progress daily... he also took care of a tire that had a screw in it when I got there. Thanks so much!
Vehicle Make : Volkswagen
Everything was on time, and the repair was great to my hood. The guy that helped me was very personable and professional.
We felt so informed and appreciated the open communication and attention to detail! Ronny was great at keeping us posted and making sure we were satisfied. It was especially appreciated by us when we picked up minivan and there in the seat was my son's itouch. He lost it and we didn't know where it was but you found it and placed it for us to see it! Thank you for being honest and efficient!
Did a tremendous job. Looks Brand new. Very nice people to work with kept me updated until job was completed. Thank You Manny & Your GREAT team.
Vehicle Make : Volkswagen
Robert Sierra walked us through the process from start to finish, was exceptional and professional in his dealings with us, giving us updates along the way. In the end, our 2011 VW Jetta was delivered in outstanding condition, and we were most satified with the service we received. Robert is a tremendous asset to your company! We will be recommending your collision center to all our family and friends. Thank you very much!!
Job well done. The text messages everyday were great way to know about the progress. Thanks
Ronnie did a superb job keeping me updated throughout the process . A truly professional shop.
Exceeded my highest expectations. Thanks for a great job.
Thank you for your professionalism. Great job done ...Uttam
Awesome all the way around
Great job, very polite, helpful and really appreciate waiting for me to pick up my car after they closed. Thank you guys!
Vehicle Make : Mitsubishi
Great service. Thank you!
I love the way you stayed in touch via text throughout the process. Impressive! And the workmanship looks terrific.
I had a great experience at the collision center this week. Ronnie was so efficient in handling my claim and assessing the damage. The front desk person was very nice and polite and made me feel comfortable. Enterprise pick me up promptly and provided me with a nice car for the time that my car had to be in the shop. I got regular updates by text that let me know how the repairs were progressing. I couldn't be happier customer!
Communication wasn't what I expected, no texts with progress and then was expecting a call both Minday and Tuesday and didn't receive anything.
Service wise everything looked good and satisfied with the workmanship.
I like the fact that they gave me a specific date they would have my car fixed and finished as planned. I also appreciate being kept informed about the progress of work via text especially due to my work schedule. I plan to tell everyone I know about Earth Collision Center.
Best experience I ever had with a body shop.
Great communication and work. Very happy with the result.
I believe Earth was very accommodating and understanding. And whether it would have been routine or was a response to comments I made, I truly appreciate getting my car back cleaner than it was before. It only makes sense!
I want to appreciate the beautiful work done on the outside, so everything looking and feeling nice just helps set the tone. Thank you.
Also Michael was so understanding and easy to work with. He made me feel taken care of, both from repair, the inside clean and taking care of the new but faulty strut.
I am very satisfied with not only with the quality of work but also with the interaction with everyone from top to bottom. Special thanks to Will for taking the time to go over each step and also for tour of the facility. Hats of to the entire team. Much appreciated!
Very polite staff and thorough job done on my car. Kept me informed of every step of the process.
It is nice to be updated thoughout the repair. Everyone I worked with was very nice and professional. The repair looks awesome
Great job, very professional
Just a great experience from my 1st appointment to the very end. I thought the text updates were very professional. I will refer anyone who needs your service. Last, Ronnie and his wife are awesome.
Organized efficient operation
Great service, very professional and the repairs were spot on!
Great people, great place. The repairs were quick and met my expectations. Michael and Sheila were incredibly courteous, professional, and made a normally stressful situation very pleasant.
I definitely recommend this place.
The experience was first class. Ronnie was extremely helpful and listened to my concerns and worked with my insurance to give me service above and beyond my expectations. Thank you!
Good work is always rewarded. I have no doubt that you guys will prosper in your business. I will surely tell all my friends about you. Hope all of you at Earth have a Merry Christmas .
Thank you so much the way you handle your
Customers is absolutely the best from the
Time my car arrived at earth collision to time
Of pick up you were in constant contact with
Me I would send anyone to earth collision
You guys are awesome job well done
I really appreciated the daily communication. It was very easy to deal with your company. You did a fantastic job repairing my car and made a difficult situation go smoothly. Thank you very much!
Already written a bunch of very
nice comments. .. They flew N-2
I AM VERY SATISFIED. ....! THANX!