Done in a timely fashion and worked around my schedule
This team is AMAAZING thank you for all you do
I'm very impressed how everyone is so concern about putting out a good product. Thank you for a truly wonderful job.
Staff was friendly and professional. Repairs were done in a timely manner. Detailing vehicles after the repairs, speaks volumes toward customer satisfaction. I would recommend that as a complimentary feature to set your business apart from others.
Super nice staff, very much appreciate the honesty and no run around. Definitely take my business back to you guys if any other accident happens and also refer others. Special thanks to Jason Earp made me feel like a friend even stayed late so I could pick my truck up.
Excellent service. Very cordial and professional. Great job!
Excellent service, great communication I'll defenitly recommend this place , is trustworthy thanks
I was very impressed with courteous service and quick turn around time.
They were all so nice and made my car all new again! Very impressed I wpuld recommend to anyone needing their car fixed to going there!
Thank You for texting me about the progress of what you were doing on the car.
The team was very kind and thoughtful.
Repairs were done excellently and exactly in the time frame that they promised. We are very satisfied with the work done on our vehicle and will certainly recommend them to others.
The repairs were superb. The service and attention from Jason and the staff were first rate. I was pleased with the progress updates. I would recommend your services without reservation.
Great service from beginning to end!
Great customer service! The car was done a day early . And loved getting up dates on my vehicle.will recommend this shop to everyone we know.?
Very kind and professional staff. Great job on the car. Satisfied customer! Thanks Will, Mike and Candy!
Service was great, can't wait till I have another accident!
Very thorough Dave was exceptional kept me up to date car looks great
Got the job done ahead of schedule and did a great job
Quality repair work that was performed quickly
with professional service from all staff and live
text messages kept us up to date with service progress.
Would highly recommend this business and would utilize
their services if needed in the future. Rulon B
Brian and Kim are awesome! Great shop, thanks a bunch
Y'all have always done a great job for me oh my company vehicle the repairs is always been first class service is been first class great hospitality I will return to do business with you in the future thank you very much
Awesome customer service, & vehicle looks like new!
Did a great job of aliiening the front fender with the side wheel trim and also a great job on the paint work on the lower front fareing. Mike **** was very customer focused and helping getting the project complete. Thanks much !! Ray Tennent. ( Owner ) !!!!!!
Everyone at the Gulf Shores Auto Craft is awesome !!!! I give them 5 thumbs up and my dog gives them 4 paws !!!
Professionals from start to finish! Great work great staff! Thank you!
I would like to think Rocky for helping me and Candy, she is so friendly and helpful with clients everyone I seen in the office was very welcoming. they took care of my car in very timely matter.Thank you Auto craft collision center for your kindness in a not so pleasant time of dealing with situation involving a auto wreck.
Great job as far as eyes can see
Have several dealings with Auto Craft and every time the work was excellent, the communication was excellent and I would not go anywhere else to have my work done
Extremely pleased with the customer service, the fantastic work done on my car, and the surprise of picking it up washed and vacuumed! Wow! Hopefully, I won't ever need repairs again (ha), but if I do, I know I'll be coming back! And I will, and already have, shared my happiness regarding your services with friends and family. This whole thing happened right before Christmas, and I just thank you so much for your help! Merry Christmas to all of you! :)
Auto Craft Collision Center went above and beyond my expectations. Not only did they make my car like new again they cleaned up the entire vehicle. And they finished ahead of schedule!!
Everything appears to be good. Thank you very much.
The auto service, customer relations and each person I interacted with far exceeded my expectations. You will be my go to shop for all auto body work.
Would not go anywhere else
Wonderful service. Very friendly and great work!
My car looks brand-new! I can't thank you enough for all the work you did I will definitely recommend you and be back if I have to
Under promised and over delivered.Consistent communication status reports and nice clean car on pickup. All good!
Everyone was very professional and I had a very good experience. I was notified frequently on the progress of my vehcile. Could not ask for a better experience. Jason Erp assisted me Awesome job. Overall experience exceeded my expectation
Awesome customer service
We were very happy with the friendly staff and the professional way our vehicle was taken care of.
I am so impressed with the collision work performed on my BMW X5- my car looks incredible. Mike was wonderful to work with and I really appreciate the communication at every step of the repair process. I would highly recommend Auto Craft!
Staff was very helpful and customer service oriented. Their professionalism help ease the pain of having to go through this whole ordeal. The van looks great! Brain was the main contact I worked with and was very courteous and professional throughout the entire process. Everyone is spoke to was helpful and friendly. The process was simple and the repair looks great! Thanks
Your service was very courteous and professional. I would certainly recommend you to anybody in need of your services. Corinne R
All employees knowledgeable courteous and friendly
I was very pleased with my experience on every level. Everything was explained to me and all personnel were considerate, knowledgeable , professional. I felt that they value customer satisfaction and make every effort to please . The level of workmanship is outstanding . I would highly recommend Auto Craft to my friends and coworkers.
I was running really late and the wonderful staff at auto craft in Gulf Shores went above and beyond by staying late to make sure that me and my two kids (in car seats!) would have transportation this week. I would recommend you guys for customer service alone a million times over.
I have always been pleased with the quality of work I have received
Very nice and helpful people! Kept me up to date about when my car would be ready and what all was going on! Thank you! Will recommend them to everyone!
Front desk person has a wonderful phone voice that is soothing and was very helpful. The owner was very helpful and nice and they had a rental set up as I dropped off my vehicle as a wonderful service to me. My car was done way ahead of schedule and it was beautiful work and they detailed it out for me. I will definitely use them again for any repairs or painting I ever need in the future. Great customer service will always get my business and this business exceeded my expectations.
The staff at Auto Crafy Collision were very helpful.
I have used many body shops throughout the years but AutoCraft is the best hands down. Very friendly, informative and easy to work with. They fixed my vehicle in a timely manner and kept me up to date with any delays. If the need arises in the future I will always choose Auto Craft Collision.
Terrific service! Not only did they repair the vehicle but they washed and cleaned my Kia! Considering I have a dog that drooled all over the car, I was ecstatic to see a nice clean car! I would highly recommend! Color match was perfect!
So happy!!! It looks perfect! Jason and Stacy and the team took excellent care of me! Kept me up to speed on the progress of my repair! Couldn't have been a better experience!
I am completely and 100% satisfied. Mrs. Candi and Mr. Mike were amazing and they keep me in the loop all the time! Thank You so much for returning my baby right back to me the way she is supposed to be.
Very professional . Car was ready on date they said it would be!
Thanks for the speedy psinless repair. Will keep you in mind if i ever beed to refer someone.
Excellent work. Will highly recommend to others
The service we received was prompt and courteous. Thank you for your help.
Thank you for the clean car. I honestly did not expect the car to be detailed and left smelling fresh, but, it is a very welcomed gesture! Everything is spot on, and, I look forward to using y'all again, hopefully, not insurance related.
Jason & staff were so nice, professional, extended great care-repairs of my car, was so helpful as I was going through family medical problems, extended themselves to accommodate us with our vehicle during hard times. I will never forget it! I have used them in the past & was very satisfied with their work which is why I used them again. I won't hestiate to call them again if I should need their services! Will recommend them to others. Thanks again for repairing my Honda & the pleasant experience!! Margaret Widener
Great experience and very professional.
Very professional, great work, would certainly recommend to anyone
I feel the process took way to long. I was satisfied and happy with the work but was disappointed that I was without my truck for over a month. I understand parts were back ordered but I waited a week to drop my truck off after getting the estimate and I feel that some of those parts should have been ordered during that week so that work could have started immediately after dropping off the truck.
They made me feel very good about trusting them with my car very friendly people and they finish on time thanks
I loved getting the email updates of the status of what is going on with my vehicle.
Great job, highly recommended
Only just picked up the car today so I haven't had a chance to experience anything more than visual satisfaction. Everything looks really good and I'm happy with what I have seen so far. Very pleasant experience with the employees. Everyone was kind and nice and very helpful.
Good experience each time with you folks. Will recommend to others in the area. Thanks!
Rocky is very helpful and professional. Makes the painful process--painless. Thanks
Thank you for your professionalism and attention to detail. You guys were helpful, friendly and concerned. My truck looks better than before. I had no idea your people would pretty much "detail" and clean my truck inside and out on top of making the needed repairs! Talk about going above and beyond my expectations. Thank you! I highly recommend Craft Collision Center!
FANTASTIC service!! Completely satisfied in all respects.Thank you to all!!
Friendly professional staff, update texts & repair completed on time as promised. All around great experience - thanks!
I appreciate the great work you guys did on my sonic
Turn around time was very fast and Will went overboard in my opinion to make sure we were well accommodated and I am very pleased with the experience overall.
The passenger side door does not open from the inside. I will be taking it back as soon as we can work out the logistics.
The staff was very friendly and aware of everything going on Was also very informative on the prossess
Thanks for keeping me updated throughout the repair. The car looks great, and it was so clean when I picked it up!
Great service at a great price ! I will recommend your business to my friends.
Great company that provides a great service to our community. They made my experience simple and easy.
I don't have any negative things to say a good experience for the situation
I was very pleased with the customer service you provided. Everyone I spoke to was very helpful and understanding. The car looks just as it did before the accident. I was extremely pleased with the repairs that were done.
I have used your repair service several times and you always did excellent work. Thanks
Vehicle Make : Mini Cooper
We appreciate the work you performed and will recommend your services as we get the opportunities.
The repair was super fast! We are so pleased with the quality of service that we received! Thank you for doing an excellent job! Thank you Kimberly for going that extra mile for us as well.
Very quick and even cleaned! Thank you!
Really professional job and the people there are very easy to work with. I will be back with my other car. Thanks for making the experience easy Don
Wally was not a good representative of your company which seems to want customers to have an enjoyable experience when dealing with management.
Wally was very helpful and kept us informed of all work that needed to be done, got our truck in and out in a minimum of time. Will highly recommend your shop to anyone needing repair work.
Love dealing with you guys. Very courteous and helpful
Fantastic service. I'd recommend you guys to anyone. Best auto repair experience imaginable. Thank you so much.
Rocky is amazing. He is absolutely wonderful to work with.
It was quick I like my car
Only problem is the a/c is not bowing cold at all. And was wondeing how can I get that taken care of. Other then that am please. Be 100 0/0 happy with the a/c working. Paint and body work is on point. Best iv had .
Satisfied with u but not with my top repair
Vehicle Make : Harley Davidson
Easily exceeded all of my expectations. Everyone seemed to have a positive attitude and I have no problem with you and recommended you to my friends and neighbors. Great job thanks thanks thanks!!!
Dependable service with minimal cost.
Great job on our car. Very satisfied.
Candy and Rocky both were a pleasure to work with.
Vehicle Make : Mini Cooper
Somehow I got a large dent in the drivers door while in your possession. You refused to acknowledge that fact when brought to your attention. I could use some help with that.
This is the second time I've used Craft Collision Center. The first time car looked good. The second time where car was fixed sticks out and can be pushed in. I am taking car back in to be looked at.
Rocky got me to believe that I should believe that He was going to make sure I would be taking care of, that could relaxs .
I'm glad you all had rockyq
Great work! On time! Thank you :)
We've used Autocraft before and it's always been a great experience. Super friendly staff and very professional. Brian is always extremely helpful and they work quickly!
Thanks for keeping us updated on the progress. Also thanks for a job well done. We would recommend you to our friends.
The service is always timely and everyone is always polite !
Car looked brand new. And the detailing inside the car is a really nice touch
Have always done a great job! Very professional, courteous and thorough.
Finished when promised. Excellent work.
Very timely work! Awesome job
Great as always...could no have ask for a better experience in this time of troubles.... Thanks for asking !!!
Wonderful customer service
You guys have always been. Great Hal L
Thank you for the outstanding service.
Great service! Wonderful people! A million thanks to Rocky for all his assistance and kindness.
I was very pleased with the effort by all of your staff. Wally was great to work with. The receptionist was so pleasant and helpful. Work done was great and your text messages kept me quickly updated. Thank you!
Will recommend! Very satisfied. Great customer service.
Great job! I wouldn't have been able to tell where my bumper had been damaged if I hadn't seen it before the straightening procedure.
Thanks for fixing it in timely manner and keeping me updated on repairs. I like getting the text messages. Also it was very clean inside and out and I am very appreciative of that little extra!
Paint on bumper was the wrong color. However, the service and personel were great!
Very professional with extra care taken to satisfy me as a cystomer.
JOB WELL DONE!!!! I am very pleased
A job well done thanks again
Really appreciated the updates via text.
Thanks for everything. You made the whole process easy and quick!
this is my third repair I have had at this shop over the years and is always a great job performed
Satisfied customer...1st class job and excellent service!
Totally satisfied. I really appreciated all the emails. Thanks again.
Great job! Am very pleased with all of the work done!
Pleased in the past, pleaded with this repair & will continued to bring my vehicles to fairhope paint & body. Totally satisfied . Karl V
Brian was wonderful to work with. He got information for us and answered lots of questions. He reassured us and made us feel confident with the job they were doing to fix my daughter's car. We have used them for other jobs in the past, and have always had good experiences, that's why we chose them again when we needed repairs. Thanks to all who had a hand in restoring her car. It is beautiful again!!!'
Thank you for the wonderful service. I loved the texted messages of up dates. What a great idea and personal touch. :-)
Outstanding service and excellent workmanship!
Great! The rental company didn't have the correct time frame down, and they handled everything. They called the insurance company and rental company. It was a very easy and stress free experience.
As has been my experience in the past they gave me outstanding customer service and an excellent job that was well done .
Let them know I'm very pleased with their work & would recommend you to everyone.
Was very pleased with the quality of service.
My car is back like new. Thank you
It took a little longer then expected but I am happy with the results
The staff. Made sure that I was totally satisfied with the repairs , which were awesome , Dave went out of his way to accommodate me . Thanks guys I will recommend you to others .
I'd like to thank you for your professional experience in doing a great job. It was a pleasure doing business with you. Your the one I can count on.
It is definitely a job well done, and I won't hesitate to recommend y'all to anyone needing work done on their vehicles. Thank you!
Rocky and Will were awesome
It took a little more time than I expected , but done a great job , very pleased with the work. Thank you!
We were so extremely satisfied with your quality of work! Thanks so much. James
Very nice and kept me updated on a day by day text message.
Could not be more pleased. Will recommend you with no reservations. Will be back for additional services
Thanks so very much for getting my sons Jeep repaired so quickly! I especially would like to thank the mechanic that work extra hours to finish the job so quickly. Thank you to the owner for caring enough to speed up the process and for staying in touch almost daily to report on the progress. I am a very satisfied customer and would highly recommend your business!
Great people to work with. I have used Auto Craft in the past and will
Continue to do so.
Thank you for fixing my truck.you'll done great job if I have anymore trouble I'll be back
You guys were prompt and got my car back quickly thanks
The car looks great. They also did a great job of cleaning it up after the repair.
Thanks so much guys for doing such a great job on my car!!
Professionals, picked me up and drove me home.
Rocky at the particular facility where I had my auto repaired was a wonderful person to deal with and he should get a raise.
Thank you all, and particularly Chad!
Very professional, thanks.
Our van looks amazing. Rocky made the whole process seamless for us. And wow! I picked my van up and it was immaculate. The detail team did an incredible job cleaning it and making it new again. We will definitely refer autocraft to our friends and family! Thanks so much!
I was very impressed by the expedience of the service. Your body repair team did an excellent job on replacing the bumper. I would not hesitate to refer others to your business.
Loved working with this company
Everyone was very nice and very professional. Very satisfied with the work done.
Great service and great job repairing my jeep back to what it was before.
I am very pleased. They made it very easy and got my car back sooner than I expected.
Very nice and very helpful. Great job on truck thanks guys
The repair job is excellent.
Rocky and will was very pleasant
Whenever we spoke to them. We want
To thank each of you for such a good
experience. We will definitely recommend
Rocky has been so kind and understand with us during this whole process.
Thanks! Bumper looks great and that was fast!
Everyone was friendly and professional. We have had several vehicles repaired there and have always been completely satisfied.
Great service and a quick turn around.
I had a great experience with auto crafters in fairhope. I had a nasty accident in the area while in my way home to Baton Rouge, LA. Rocky and his crew handled everything from getting the car to their place to calling to check on my trip home after picking it up, and everything in between. We did everything by phone and email and they came in under the estimate. I would highly recommend their place as one with a high worth ethic that allowed my to trust them copletely from a couple of states away. Good job guys!
Being in the repair business my self I appreciate quality workmanship. We foud a couple small pieces of trash in paint and one small blend line but good job overall.
Car looked like new. Service excellent
Great job! Professional team of employees. Rocky was my contact person. On day one, he went above and beyond to try and open my door to allow me easier entry into the car. It didn't work but the effort was impressive.
Great work and great service on my jeep. Thanks! I will be back if I need any work done on anything else.
I have never had a better experience with a
body shop. You were very helpful and
Informative. Your staff is polite, friendly and
professional. I would recommend you to
Rocky was very personable, very helpful in getting a loaner car to use while mine was getting repaired. I felt my car was in good hands. Auto Craft is a professional company with good hometown service. I highly recommend using this company for any auto body work.