Great job keeping me up dated on our cars progress.
This was a first for me and my wife.
Very helpful, professional and finished in a timely manner
They did an excellent job my car looks brand new.
Thank you for going above and beyond and staying late to deliver my car
Vehicle Make : Mercedes Benz
I had a great experience with Carstar. They did a fantastic job on my car repair and also treated me with respect. They went above and beyond what was expected. I’d go there again and recommend anyone who needs collision repair to go there especially the Carstar in Colton.
The receptionist and Jane the specialist where very kind and helpful. Jane explained the process in detail and the company kept me informed of my cars repair progress throughout.
I just hope I don't see your nice work i.e. no more repairs should be necessary. Thanks
Even with holidays around my repairs were completed in a timely manner. The body shop kept me informed on the status on my car, which kept me sain.
I waited extra hours 3 hours before they set to my part to find incorrect part was sent. If they checked the part before, it would be done a little sooner. Other than that they do very good job. His communication is good with good explanations that I feel comfortable going back for any problem I need help. I appreciate him being there.
I will say that the way you kept me informed about the status of the repairs process. The text messages we great and the added phone calls were over the top. I give you a 10 out of 10 for customer service. And while you took longer than originally stated you finished ahead of our own expected completion date.
My wife is happy to have her call back.
Thank you CARSTAR.
Loved the updates i received and the customer service was exceptional. Thanks.
David was a true professional and so Renee. I would definitely refer customers to them in the future.
Only one thing missing my front bumper license plate was not replaced on new front bumper. Left message will call am.
I was referred by my insurance company last year. This year we’re going to refer
Me someplace else. I asked to come back to Intrepid. I am very satisfied with
The quality of their work and will always come back.
I was Satisfied the receptionist were very friendly and all of the management were kind and friendly
Your team kept me informed on the progress of my repair and when they were unable to keep up with the return date I was offered a gift of appreciation and understanding. Also, upon delivery when I identified a need correction the took care of it. I also had an issue with the battery not keeping a charge and your team took care of that. Thanks for a job well done.
The car looked excellent. The paint matched perfectly and the sunroof motor appeared to operate as previously. The fit and finish was exceptional. The windshield wiper arms appear a little high. This probably happened when they were reattached following assembly of the cowling. However, everything looked awesome. Thanks again for your wonderful service and the extra effort your extended us to ensure our Suzuki Grand Vitara was completed on time and with exceptional quality.
The car looks great, and Intrepid was easy to work with. They kept me up to date with the repairs.
excellent service, would highly recommend Front office staff exemplary.