I really appreciated the shuttle service. Janice was outstanding!
In the end, the result is outstanding! But I was disappointed that both previous and this repair could not be done correctly from the first try. Every time I have to ask to redo /fix work.
Can you please invest in the quality control person? It would be cheaper for the shop and will increase sutisfation drastically!
The work was completed more quickly than I expected. The car looks great. Thanks.
Looks great. Fast service and really appreciate the regular updates.
Really appreciated the frequent updates on the status of the repair. Thank you!
They were quick with the repair, as well as very kind and professional. I will definitely refer other people to Roger's Master Collision.
Easy process, well informed along the way, helpful staff and good job. Thanks!
Unbelievable service. Started with Brian, ended with Tom. Tom kept me informed during the entire process. I could not believe how clean the car was and the perfection of the work done. I could not ask for more.
Plus done a day earlier than originally planned.
Thank you for a great experience!
Very timely and great to work with.
I think it was a job very well done ina timely matter as advised by Tom thank you
We appreciated that you communicated with us daily and were timely in your repairs. We never how to wonder when we would get our car back. In fact, we got it back early! Additionally, the inside of the car was impeccable which was far different than when we dropped it with you! Thank you!
Had multiple trips to address the same issue(s)
You did not read my survey - I am not Ralph
My experience with Roger's Master Collision was exceptional. I appreciate the great job that was done on my vehicle.
The number of delays (5!), lack of communication, and general treatment was abhorrent. Truly one of the worst customer service experiences I've ever had, until meeting Brian, the day the car was first returned, but then sent back not working properly. My car still doesn't sound right.
I especially appreciate the care and service Tom Kutz was able to provide. Excellent work and all done in a professional and systematic order.
Beautiful work, very courteous and kept us in the loop the whole way through. Also completed the project earlier than estimated!
Vehicle Make : Mercedes Benz
Consistant delays in finish time over multiple experiences. Seems like a fraud when you tell us the original completion date which NEVER happens.
The repairs to my car were completed in a very timely manner. The estimator, Tom was cordial, thorough and professional as was the rest of the staff I worked with. It is a pleasure to do business with such a wonderful company.