I asked abra to figure out why my car is shaking in the front end and this was my main concern. Abra did not check out the front end of my vehicle and they did not figure out what is causing it to shake. I was told that the vehicle was not damaged during the accident and that it couldn't have been. Abra is not a forensic expert on vehicle accidents and they are not qualified to make assumptions of wether or not the injury to my vehicle was part of the accident. When i picked up my vehicle they told me that the damage done to my vehicle was only in the rear end bumper but they said they did an all wheel alignment which makes no sense if there was or is no damage to the front end. The work they did was not a concern, a dent in the bumper does not exactly explain why the vehicle is shaking in the front end. And it also doesn't exactly explain why they didn't fix the rear wheel cover or replace or fix the rear tire which which was the point of impact during the accident. I will take it to a professional mechanics office to get a proficient and detailed assessment of the damages. I have had a very unprofessional experience with sterling IL Abra, and I will not use their services again. Their services have been a very unprofessional experience and I refuse to be treated like I am the cause of the damages. Very appalling to be treated in such a manner, very appalling!!!
Vwry friendly, accommodating, fast, and well done!! Thank YOU!!
My car looks great! I really appreciate the work they did and that the made sure it was done right. I also felt everyone I met was really nice. I was very impressed that they detailed my car before I got it back. Great job. I put it on Facebook.
I am very sastisfied. But stop the texts please
Edwin was very service oriented, from giving me the estimate, scheduling the appointment, giving me a ride to work, and having the work completed to fix the problem. All of this within 24 hours! I was highly satisfied and impressed with the great service!!
We really like that the inside details done on truck inside and out were well done. The truck looks great a d we love the job that you did. Thanks for the great work you did for us. Quick repairs and it looks great. The updates were very helpful to know where the works were going. Thanks again for the great work you did.
Thank you, you did a great job...
Very polite and professional staff. Work finished promptly.
I am very pleased with the work done on my vehicle! The text message updates were very helpful as well!
Always called with updates about my car. Employees were very friendly. My car looked brand new when I picked it up and everything that had been broken was fixed with perfection. Couldn't even tell I hit a deer.
We were very happy with how the car looked when we picked it up. You cleaned it up so nice.
Everyone was very polite and respectful. I enjoyed the witty text messages and will likely use Abra in the future due to the quality of work and costumer service. Ron, in particular, went above and beyond by coming in on Saturday (when closed) so that I could pick up my car. Thank you all!
Very polite, friendly and reassuring.
Did a great job called me with a update
2 or 3 times well pleased
Professional, fast, good price, and friendly! Highly recommended!
Abra was great. It is General Motors I am completely discussed with. NOT happy with their approach to my repair.
Vehicle Make : Volkswagen
My car looked like new.
Very fast, appreciated the updates along the way as well.
They were very professional and got the job done in timely maner
Had some issues but the customer service more than made up for it.
Service was better than expected, very friendly staff
* I was somewhat satisfied with the customer service. Employees were very nice. However I really didn't appreciate being told that'd it'd be easier to go through an outside source to get a rental car when I was completely satisfied with waiting for one of yours and realizing that if I did go through enterprise I would be paying more than what was planned bc of there being more damage. And thank you for notifying my insurance company and me and me as well.
* I was put on a waiting list and was willing to wait for a rental car. Without knowledge of what was really going on I thought I was being taken off the waiting list for a rental car to instead getting one through enterprise. I was also told that they had big jobs before me while waiting for a car.
* Then after finding out that if I did go through enterprise I was going to have to pay a rental fee of 90.00 a day. I was not going to do that when is all I had to do was borrow a car from you guys and replace the fuel I used from you guys. Kudos for that because I ended up having more damage which took a few more days and I was not forking out money for a car.
* Then I picked up my car on 4-8-16 got in and saw a USED dental/floss pick in my cup holder. I notified them and I believe the manager came and removed it from my vehicle.
* If you're going to suggest a customer to go through another source of car rental please be more clear whether if this will take you off the list or not or if they're still willing to wait. I was completely satisfied with waiting for one of your cars when I tried to drop it off the first time and then I got ran around calling geico, enterprise and you guys trying to get a car.
Very friendly people. And I liked that they kept me updated through text. I felt important to them. I was pleased that they had a loaner car until mine was done. I never experienced such courtesy as I did with ABRA.Thank you
Very courteous service, good workmanship very impressed
Fast. Efficient. Awesome customer service. Great experience. Would highly recommend them.
Job was well done and surprised it was completed in the time frame they said it would be. Thank you very much.
Vehicle Make : Oldsmobile
Thought the staff wasn't always real nice, & thought my car was supposed to be cleaned when they were done, trivial stuff, but otherwise fine
Looks great. Fast work. Good communication.
Job well done and completed in a very fast manor
I was very happy with my vehicle repairs. The shop kept me informed with every step of the repair process and my vehicle was finished 4 days before the promised date
My car is not fixed... I feel that who ever worked on my car was very inexperienced. My rim was not fixed my car still pulls to the right and my headlight was not fixed at all and the molding down the middle of the driver's door was not fixed it was just painted over... first experience with this company and very very very unhappy... I have dealt with cars my whole life because I used to be part owner of a dealership for 10 years and this is by far the worst job I have ever seen.
Staff was very informative and friendly. I really appreciated Julie keeping me informed on the progress
Love the daily text messages.
They did a Great Job! Great customer service, and would recommend them for all work on a Car!
Vehicle Make : Volkswagen
Car looks great. The team kept me up to date on what was going on. Great people great environment
Thanks for the job..my car now kooks more clear..
Very happy with the service and the windshield looks awesome! Thanks!
I already have an appointment to bring my Nissan back to install another headlight - also to make additional adjustments to the gap between the hood and side of the car.
Very efficient with completing our repair. Thank you for the excellent job.
They were very cooperative, and kind. Such a nice group of people. I will advise people to take their cars there to get fixed. Thankyou for everything.
Great communication and workmanship
Very professional and kept me updated on my cars progress.
I was very pleased with everyone that i dealt with at Abra.
The were extremely helpful and very nice. Their customer clearly comes first!
Left a car badly in need of repair, picked up a car beautifully repaired and cleaner than we left it. Bravo to the whole team!
Did a great job and always keep me informed on what was going on
Excellent, quality,and courtesy as usual. Loaner car issues, and reschedule for that are really disappointing, but out of the control of ABRA.
Excellent customer service!! And repair looks great!
Thanks for the loaner and great service
I like receiving the text updates.
They took care of my problem very quickly and very satisfied .
Thanks you did a great job, we're very happy with the services provided!! We'd recommend you to anyone!
The team fixing my widow we very helpful with care ideas. Just great people there every time I go. Thank you
ABRA in Sterling does great work. Top rating for ABRA!
Everyone was very professional and field all my questions quickly! They did a wonderful job and I couldn't be more pleased at this point.
Katie did a great job helping me along and relaying messages about the progress. All staff seemed very helpful and friendly. Thank you for helping me in my stressful time in need.
I knew immediately after the accident, take our car to Abra, I know it will be fixed right. The repair specialist are exacting and will do it right the first time, they didn't disappoint.
Everyone was friendly and competent. I was made aware of everything that was going on with my car and their interactions with my insurance company. My car was ready when I got there and it looked great. Thank you
First time at Abra, recommended by Hartford Insurance Co.
My appointments were on time, the staff was absolutely wonderful , and the work was absolutely marvelous, they took good of my BABY. If I ever need service again, I wouldn't hesitate going back. Thanks for being there. Ron R
Great work and great customer service!
Great customer service. Got my car repaired and back to me in 1 week! Thanks
VERY INFORMATIVE AND EFFICIENT
Was pleasantly surprised on the detail job they did after fixing my truck. I will tell everyone I know to get work done here.
My car came back to me cleaned which I did not expect... Thank you.. The keeping in contact with me about the progress of the work on my car was fantastic. I even liked the corny text messages saying how my car was doing. If I need body work done on my cars again I will definitely be bring it to you guys. Thanks
Great service!! Thank you!
I thought service was great. When picking up car and getting papers
I didn't like the girl telling me they would like a 10 for the survey. Not a happy receptionist, no hello, very cold. All others were wonderful. She was the one pregnant.
Very customer friendly. Quick and excellent repair. Would recommend to others. Thank you. Ward & Dorothy ****
Was a very good repair and everyone who worked there was very nice! Will recommend you to my friends!
They took very good care of me and my vehicle. I'm glad I chose Abra! Customer service was amazing.
I was extremely happy with the service provided and will definitely call on you again if I ever have similar problems in the the future. THANKS AGAIN!
Vehicle Make : Oldsmobile
Service was great and people were exceptionally nice.
Very satisfied with your service and work..love the texts to get updates
they did a beautiful job,i am very pleased and ill recommend abra to my family and friends.wow they even cleaned the car inside and out.awesome
I was very satisfied with the work that was done. The way the whole process was handled. It was excellent.
They completed the job when they said they would. They were polite and answered all my concerns. I will recommend them to my friends.
I was very happy with the amount of communication, and updates regarding the repairs to my car. Greatly appreciated the free rental car. Very satisfied with the job they did, my car looks great. Everyone was very friendly, helpful & nice!
Ron was amazing. He was very helpful and professional. I will recommend people to use your business.
Great job. Even rubbed out some scratches not related
Friendly staff and great communication! Will use again!
The car looked great and it was all cleaned
It was so much better then i ever imagined i felt like i had a brand new car they did a beautiful job
Very courteous and professional.
Ron called me about two minutes after i got done making my claim with the insurance company and had everything in order. The hardest part of the whole deal was me getting the truck to them. Ron and Sam got the job done fast and it looks great. Thanks guys.
very fine job. quick and courteous.
Very great people loved my service their
They were quick with the drop off procedures and informative with estimated time of completion. Our car was done on the time given and the work was very good. We are very happy and will certainly recommend Sterling ABRA to everyone we know.
Every person that we personally met in dealing with the claim went far beyond the normal expectations. We let our insurance company know of our thankful experience in a stressful situation. THANKS
Excellent customer service and outstanding job on the repairs, it was very well done and extremely fast! Great keeping me posted on the status of my vehicle. Thank you for the rental car as well, I will definitely recommend ABRA to my friends and family! Greatly satisfied!!
I appreciate the the job that was done on my car. Ron was a perfectionist in getting the paint color to match . He definitely takes pride in the job he does and i really am very thankful!
Accommodated me late on Friday afternoon. Provided a loaner car, and updates on the progress. Work looks good and car was clean leaving the shop. Mike P
Very pleased with the service I received. I was told it would take a week and it only took 3 days. The loaner car they let me use @ no cost was I real nice thing to do. When I picked up my car it was washed inside and out witch was a bouns. Made me guilty turning the loaner car in full of snow. This was my first visit to ABRA and I would recommend them to anyone. To the whole staff there I would like to say THANk YOU and GREAT JOB!!!!
Very friendly service and I really appreciated receiving updates throughout the repair process.
The group at Abra took really good care of me and my tuck the repair was done earlier than expected and the truck looks brand new! I can't say enough about how happy I am with everything. Thank you!!!
Awesome service, friendly staff, & very impressed with a free loaner vehicle. Would definitely use ABRA again if needed and would highly recommend to a friend.
The staff took great care of me and my vehicle. They even vacuumed the inside! The work was excellent. I will definitely recommend Abra!
Best service I've ever experienced from beginning to end! Definitely the place to refer family & friends!
Great customer service...job done on time and fixed perfectly at a very reasonable price...would. recommend to anyone needing body work on their vehicle!!!!
Paint match looks spot on!
My daughter is thrilled at how you made her car almost look brand new.
Everyone was very nice and helpful.
They were awesome, they had my car done quickly and it looks great. Great customer service.
These guys were great to work with. They were very accommodating.
Treated me like I was important. Appreciate the great work they did. Repairs look awesome!
Taken care if quickly and professionally Appreciated the loaner car and the repair looks great! And loved to see Julie again
Excellent job! My suburban looks great without those rusty bumbers! Thank you so much to everyone from the office to the shop. We are very pleased.
Very expensive repair shop wanted to double charge me for towing acted indignant when i asked about it submitting information to the BBB .
Everything was done as promised . My truck was clean in and out, looked good !
The text and phone updates were great, and getting to use a loaner car was perfect. I couldn't be happier with my first experience with ABRA. Thanks!
Your service was fast and friendly. We appreciate allowing us to use a loaner car when we needed it. Thank you.
Fast and very friendly service. They let you know daily about progress on vehicle.
The best experience i ever had having work done. all personal were very professional. thank you
Great job excellent service
I was well informed about the work being done. Everyone was polite and answered any questions I had. I would recommend and use their service again . Thank You.
My wife and I think you guys did a great job.l would recommend you.thank you very much.**** and judy pinske
Excellent service and quality customer friendly staff
Vehicle Make : Mini Cooper
They did an awesome job! Would definitely recommend them
Very happy with the outcome. It looks good.
Our repairs didn't take that long so we waited in the office along with our dog (that goes ever where with us). Julie was very courteous and accommodating to us & our dog. We would recommend ABRA to anyone in need of body work to be done.
From beginning to end I was completely impressed with the job they did. The parts came in quickly and the work was completed in a few hours. Jerry picked my car up from my work and brought it back when it was finished. I was offered excellent customer service and everything worked out seamlessly from start to finish.
well done job was done to perfection.
jerry, Julie & staff were very professional.
I will return if I need any body repair in the
I was completely satisfied with the work do to my car. The staff was very helpfull and comindating throughout the entire process.
Well done, jerry, Julie, Sam, and crew were very nice and did a great job. Recommend them to anyone.
I was very pleased with my experiance and friendliness of all involved.
They did an excellent job replacing my bumper. It took minimal time without compromising the quality of work. I greatly appreciated that they offered me a vehicle to borrow during the repair. Thank you!