My vehicle was NOT completed, yet they said it was.
The work they did was great, except they missed a big gash to the metal on the back right quarter panel. When I mentioned why that wasn't fixed also to the girl helping me, she didn't reply, just handed me my paperwork and I left. Zero customer service help or concern for my concern. She should have said "let's go back in and check on that" before she just acted like I was a pain. I got text, **** call, during the entire 22 days. When I did call back she wasn't available. Honestly, it was unsettling for me and as if she didn't like her job or me as a customer. I was nothing but polite to her and just rolled with the punches on waiting for the car. Still would like that scratch fixed at your expense.
The hubcap is still damaged and not repaired. I believe it was damaged when I brought it in. The woman on the phone was rude when I called to question it. She said it was my problem and the insurance company’s faulty…because they didn’t list it with the damage. You’re the only ones who looked at the damage, not the insurance company. I asked her to check your photos that you surely took to see if it was like that when I brought it in and she once again told me it was my problem not yours.
Todos fueron muy amables y profesionales y lo mejor que son bilingües ! Gracias my carro se ve como nuevooo
Excellent work completed in a timely manner!
Up to date information on the progress of the job.
It's complicated, covid issues, parts delay issues, ect
Vehicle Make : Range Rover
Two things unresolved:
****. Check engine light is on and Collision Center of Tulsa is supposed to arrange with dealership a time to check/repair root cause of check engine light
2. Return of of original damaged headlamp as I originally requested or alternatively financial compensation for failure to return it (supposedly, chain of custody was lost and headlamp cannot be located)
My car looks and runs beautifully; I couldn't be more pleased. The team did an excellent job, and it is clear they take pride in their work.
Everyone was very nice and helpful. My vehicle looks great!
This is the third time I have used Collision Center. Always satisfied with the work
So pleasant and easy to work with. I really appreciated all the help given me and the explanations about the car problems and why it was deemed a total loss. Sad but definitely understandable. Thanks to all.
Everything about this place was professional they completely took care of me and did an outstanding job on the car I would highly recommend this place to anyone and everyone
Vehicle Make : Mitsubishi
Very nice people here
Outstanding people. Outstanding repair!
Thank you so much for your kindness and respect. My Edge looks Great!
Trabajo Maravilloso! Very friendly and a great job!
Great repair! Great people!