Solid experience. I was treated with great care and respect. All questions answered and the service was quick!
It was completed b4 the time promised
Great service great work.
The service guy at Gwatney was great. I look forward to doing business with him again
Well done, it would be helpful if your inspection times went to 4 or 5 in the afternoon. I had to take a day off work to get the inspection done.
The staff was courteous, attentive and explained every step of the process very well. Made me feel like a part of the team. Excellent customer service!
Fast turn around and good work
Everyone was so friendly,courteous,and helpful It was worth my time having you to serve me. It was a great and wonderful experience
Everyone was nice to work with Thanks again
Absolutely smooth process. Everyone was friendly and helpful, they kept me in the loop on the status, and they did a great job on the repair. Very fast service as well! Super convenient to have the rental car and insurance agent on site. Very impressed with the whole process!
They put a scratch on my truck.
It was actually a wonderful experience. Having a car struck is not on people's bucket list. Then having it happen throws your life out of whack. But you all were so wonderful. Everyone was friendly and the contact via text and call were top notch. And the scariest part to me, the rental, went like a breeze too. Caja **** was very assuring and understanding of my situation and put my mind at ease. I'm so thankful you have such a friendly staff. You helped me get through a tough situation. Service top notch. And also thank the repair guys!
Everyone was so professional and so helpful.
Amy Jo and her team were great.
Sub-par repair. In multiple places, Gwatnwy used damaged or used parts on my truck. The upper bumper portion is a used part that was half-**** repainted. And a decal they put on was damaged, seems like no one inspected the vehicle after completion. Truck will have to be dropped back off to be re-done. Extremely disappointed.
Excellent customer service!! Ms Amy O’Bien and the body shop staff handled my problem with the utmost care and professionalism. Professional and courteous service. Very pleased as a customer!
Very nice staffs ,definitely recommend your guys again
Vehicle Make : Volkswagen
Thank you you giys are amazing. The staff i encountered was also amazing Thank You for an excellent job.
Vehicle Make : Volkswagen
Damage to tint on back window, incorrectly reinstalled plastic liner on gate, scratched doorframe, and gate/bumper not adjusted as promised. Also a large chunk of paint was displaced on the front bumper, but the agent and repairman explained that that is the fault of a prior paint job that was poorly prepped. I still think something should be done to fix it because the paint came away as a result of something the repair people did. And by the way, the car was less clean than when I left it.
The first agent was consistently short and hurried to try to end our conversations after every brief answer.
Geico failed to arrange in advance for the second rental car after saying it would be done, on the phone Friday evening.
The second claims agent denied responsibility for the scrapes on the doorframe, saying every car has them, and that "his guys didn't do it."
I have to wonder where the impartiality is when the Geico agent calls the repairmen "his guys." That damage absolutely was not there when I left the car with them.
I'm definitely unhappy and unsatisfied.