Excellent company and superior staff.
I was kept informed every step of the way! Excellent customer service!
Everyone was extremely nice and kept me updated throughout the entire repair process. Great job!!
ABRA made my first collision repair process painless! Their service and professionalism is superior! The updates every few days from **** kept me in the loop and gave me a good time frame of when my car would be completed. Their repair work is top notch and everything was fixed perfectly the first time. I'm so thankful for the team at ABRA for making this entire process seamless!
I have two concerns....the front door is not shutting correctly and more importantly my console/dash was not covered properly which left a coating over everything. This was shown to the body manager, Kevin, who acknowledged it because I showed him and wiped a vent to demonstrate. He explained about the detail crew they used only use water on the inside and how many cars they clean for Abra. So I also had him to feel the screen and wiped some and had him to feel it again....he again acknowledged it. Plus, it did not all come off. So regardless how good they usually do, my car was not extended the same attention. There was also some noticeable marking which appeared post repair which he referred me to the dealer and to get back with him. I did and will discuss today. Although I feel my car,SRX, should had been returned to me with the inside as clean as given, I was willing to let it go due to on the surface I was good with the body repair....with the exception of the front door which was noticed later. HOWEVER, it was discovered that same night that my rear view cam now has a red casting and the resolution was not clear....I could hardly see images. After cleaning my car Saturday, there is still remains a little feel of the stuff left...and the view from my camera still has a red casting. I have reported this to State Farm as well as Abra via voice message for an appointment today and this survey response. Thank you, Jennifer P
The whole process was done professionaly and the work we had done looks terrific. I want to thank you for the continous updates and very pleasant customer service.
Vehicle Make : Volkswagen
Everyone was very nice and professional
They were quick and very friendly. Will always use them
Cathy, CJ and **** were well informed and a pleasure to deal with.
All around fantastic job. Great communication. I enjoyed the daily update text messages.
Never having had a wreck, the folks at Abra were amazing. **** kept me informed on the repair progress. I had no clue that would happen I hope to never need another body shop, but Abra would always be my choice
Vehicle Make : Volkswagen
Great job and customer service
Ababa allways does. A good job
Quick, friendly and good work
Top notch work done by all parties from the body/paint and everyone in the office. I will be sure to recommend Abra to others. Thank you! Jackson H
Nicest and most efficient company I have ever dealt with.
I'm not completely satified with the workmanship there were a couple of uneven areas I asked them to look at and they took the car back to try to fix but it didn't make it better