John did an excellent job of keeping me informed of progress. Everything looks great.
Vehicle Make : Volkswagen
I had to take my car back after inspecting it and realizing that it had some damages still down to the seams that were not matching up on my front bumper our back bumper that they fixed they also left out finding a leak that has now caused me to have a water pump go out I had to take it back and get it back in the bay and now the insurance is not taking the amendment for the water pump and the repairs are done but what good does that do if my car is still not running the way it was before I was hit back on Labor Day by another person who is also insured by Farmers Insurance group which I think may be part of the problem they don’t want to sue themselves I really think Service King is trying to work it out for me and John who is at The Service King off of Edwardsville Road is doing what he can so far I am going back to try to see if I can resubmit the claim and disputed and at least get them to have it with me since it was not occurring before the accident I have still not got to talk to a live agent everyone is putting me off at my own insurance and add the other insurers and also so it has been a real car pile up please help me I would like to get this done and give you a great satisfactory reply
Incredible experience at Service King. In addition to my car repair they virtually detailed my car. It looks like it did when I first picked it up!
Bobby Warwick hands down awesome! Thank you
Friendly and knowledgeable service personnel, high quality repair
They made me go find my car and they still don't have it ready for me. I'm still waiting. If they call the customer, it's because if I get out of there with their car, I'm very disappointed because they stayed calling in the afternoon and even today on Friday and I don't know about my car
The work that was done to my Tundra was to my satisfaction. I was very pleased with the level of customer service.
Service King was great throughout the entire experience. They called or texted with updates and my truck was ready when promised. It was helpful having Enterprise on site too.
The customer service was great, and the Enterprise office being in the same place as me checking my vehicle in and out was very convenient. The service was very good,fast and efficient. Glad to do business them. **** B
Very good customer service!!!!
Communication was poor. No updates.
Great customer care and they did a great job on my Civic.
Wonderful experience! Gabriel at check out was very friendly and helpful. Will highly recommend you to others. Well run operation!
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