Best experience I have had working with a repair shop. Great communication with updated daily messages on the work in progress. Thanks for a great team effort on the repairs and for going above and beyond by cleaning the inside of my truck. That is a first for sure.
Very professional. Outstanding work and results
Great service -great work --very good staff--100% completely satisfied!
Fast service overall. Appreciate that. Helpful with rental/loaner car and also appreciate that. Disappointed inside of door was not repaired to like new standard given dollars involved. OK with request to bring the car back to make it right. Very disappointed staff asked for survey to be filled out to full satisafaction dispite that.
We couldn't say anything bad about the car & would come back for anything else!
I would recommend your shop to any of my friends needing vehicle repairs. I appreciated the way that I was kept informed throughout the whole process.
Fantastic job. Can't ask for anything more. Great communication thank you very much for a job well done aces all the way around.
Chris was very helpful from the get go. Always giving me updatea and going above and beyond to get the job done on my truck. Will use ABRA again of needed!
My car looks fantastic! My Abra experience was stupendous. Justin kept us continuously informed thru every step and was a pleasure to work with. Thank you Abra for making this deer hit smooth and painless.
It was quick, and everyone was very helpful.
Excellent work done by a friendly competent staff.
Jeremy in La Crosse helped me through the entire process. My parked car was hit and sustained about $500 in damage. It's so nice that Abra works with State Farm (the faulty driver's insurance), which saved several days in my tight schedule. From thinking ahead and fixing a piece that didn't need a part ordered prior to new part installation, to save time during the actual repair, to the repair itself (which took HALF the quoted time and allowed me to take my car in in between college classes) I couldn't have been happier with Abra!
Alright sorta a long story. But when I came into ABRA and got an estimate I figured I completely was detailed and very indepth on what I wanted/needed to be taken care of now that I have my 2015 Sonata in. I had paint Damage and some structure damage to bumper on the front end. However, I also made it known that I needed a few other spots touched up with paint since I already have the car in for the front end damage that needed paint repair anyways. Chris told me directly during my estimate that doing the paint repairs would be no problem at all and they could fit those underneath the current estimate. I was extremely pleased to know that everything was going to get taken care. So everything seemed perfect until I came to pick up my car. I came up to my car and noticed that one of the important areas that I had mentioned that needed to be taken care of with paint wasn't even touched. And Chris went on to saying that he never remembered talking about the other spots on the car besides the front end... Which made me really upset considering my Wife was with me and she heard me say directly and was with me when I did the walk around with him and explained what I needed taken care of. So after bring his manager out from the store and speaking with them both we did come to the conclusion that they would get my car taken care of and get that spot take care of on the car which made megan and myself happy. We both completely understand that lack of communication can happen and for the most part are extremely understanding people. However..... Megan and I are getting married in a week and have been traveling a lot lately and ever since we got the car taken care of we have only drove it around Onalaska to and from work. And have taken our other sonata to the Twin Cities and Rochester. Today we took the 2015 Sonata to work and notice that the front bumper that was suppose to be fixed and put back into place has come loose... Like its much worse then it was when we brought it into the body shop. It was secure when we brought it in and wasn't going anywhere. The only thing we were concerned with was the fact it was sticking out a little bit. So your team had taken the bumper completely off to take care of the paint damage on the bumper and to check out the bumper for additional damage and after speaking with chris he had mentioned that there was a small crack underneath in the bumper that won't affect anything for the most part and gave us the option for it to get patched up. I elected not to have it done per his advice of it being extremely minor. However, I am extremely upset that my bumper that was suppose to be realign and fixed is no worse then what I brought it in. I strongly feel like the team at this Auto body shop ripped me off of my money and did an extremely terrible job fixing my vehicle. If my bumped need additional work in order for it to stay more secure I would of gladly pitched in the extra money to fix it. However, nothing was said about it. I am extremely pissed off. I was extremely transparent on what needed to be taken care of. I was ripped off from the start. I am a extremely loyal customer to Dahl Auto. and this is extremely sad that a partner company that works with them does this to their customers. Not impressed at all. Very upset.
The technical work was done well, the timing was as promit(actually quicker than promised) and the staff was courteous and professional.
My vehicle was complete on a Friday and I was called at 4:54pm stating my vehicle was done. I asked how soon I could come get it and was told "we are only open until 5 so you don't have a lot of time." I would have rather not been called at that point. Then when I picked up my vehicle I found a piece of material in the back and thankfully went in to ask about it. Turns out it was supposed to have been on my vehicle. It was easily taken care of but I wish the vehicle would have been looked over prior to me wanting to leave. The front office and the estimator really were great and kind people. These are just minor details and had these things not occurred my experience would have been perfect. I would recommend Abra to others and would come back if needed.
The quick turnaround and communication were great. I will definitley reccomend ABRA to friends.
Such nice people at the location and they always clean my car so nice. Thank you ;)
I was overwhelmed by the hospitality from everyone. And my car cleaned on the inside was over the top. I am very impressed
The ABRA team did a fabulous job on my Subaru. I would highly recommend ABRA To anyone needing auto bodywork.
consider me a customer for life
Excellent service and communication
Vehicle Make : Volkswagen
Love the crew at the La Crosse, WI location!
Staff were friendly and professional
They went above and beyond to make the process work
Very nice people to deal with, completed job ahead of schedule, repair looks great. Plus drove a new Forester as a loaner.
Justin was amazing. Too bad Mazda doesn't stand behind their work or product. Thank you Justin for going to bat for me. I truly appreciate it.
Chris did an excellent job from beginning to end. Each time I called or stopped at the shop, id Chris was not available, someone else stepped up to help. I was definitely surprised and appreciate the extra attention they provided. Not only did they repair my car, they cleaned inside and out. I would definitely use them again.
I loved everything with the staff I talked with. My car looks great!n
Customer service was outstanding. The damage to our vehicle was completely repired. Our Saturn Outlook looks like it is brand new! I really liked the repair updates via text! I would like to congratulate Chris Kniech and the entire Abra Auto Body team for job well done!! Thank you!
I think there may be a small bubble on quarter panel that they painted. I could be wrong cuz it was not very well lit where car was parked. The people who I had contact with from the time I took my car in for an estimate until I drove away were very friendly and courteous and explained what had to be done, how long it was going to take and how much it was going to cost.
I would like to give a big thank you to Chris Kniech he put my fears to rest the minute I walked into ABRA. I had never had a car accident and did not really know what to expect. Everything he said was true I had nothing to worry about. Very pleased with my loaner vehicle, service was prompt and the updates were awesome. My mariner looks great and I am very satisfied. Thank you everyone ????
It was nice to hear about the updates of the car personally from an ABRA team member as well as through texts. They never left you guessing as to how the car repairs were coming along.
Chris did a great job even though I submitted my claim last minute. He gave me a great loaner car, a Subaru Forester, which I liked so much I went and leased one after picking up my vehicle that was in for repairs. Thanks Chris!
I was quite nervous about having work done on a car I recently brought to ABRA. The vehicle I brought in for work was an expensive Jaguar and the work I was having done needed to be done by experts. Having been turned down by other automotive repair shops due to the fact that they were intimidated by working on high end cars, I was pleasently surprised how confident ABRA was that they could perform the job to the highest standards. The guest service manager Chris Kniech was second to none. He put my mind at ease assuring me my vehicle was in great hands. The level of customer service I recieved from Chris was very refreshing in a day and age where true customer service is a thing of the past. I would highly recommend Chris and the ABRA experience to anyone. Chris is definately an asset to the ABRA team and has an outstanding attitude and genuinely loves his job and the satisfaction he gets from a happy customer. His attention to detail during the estimate process impressed me very much. Chris deserves the highest recognition for being an exceptional employee. I will highly recommend ABRA to any friends and family that need autobody repair in the future. Thanks for a job well done. -Peter F
Justin was beyond helpful and called me several times a week to update me. He showed excellent customer service, he was very professional and I would recommend abra auto body and glass because of he work that was done and mainly how Justin treated me like I was important and how concerned he was about getting me taken care of. However I was completely dissatisfied at geico's performance.
The staff is aleads professional and courteous
Looks great! Super customer service!
Great customer service all the way around and quality of completed job was great!
When I first got my vehicle i could see scuffs that weren't there before I my car was brought to abra. My bumper which was supposed to be replaced and looking brand new was done poorly and messy. my car was left outside for a week with its hood popped open, for anyone to come and open up. I got my car back and the outside was not washed or cleaned even though it had been at your shop for over a month. The lip that covered the whole underneath of my vehicle was taken off but not replaced like it should of been. I drove the vehicle and felt as if the new transmission was not shifting right. It wouldn't even go faster than 50 when I took it on the high way. Overall I am unhappy with how my vehicle turned out. The only thing that was good about abra was one employee names Justin. He kept us updated and helped us getting a loaner car.
ABRA made a stressful time much easier. Chris was wonderful in keeping me updating. I would highly reccommend ABRA to anyone for their car needs.
It went great .. thank you
Great job an excellent customer service.
My car was super clean!!!
Great job and service! Thanks for getting my car done quickly. Looks great; cannot even tell anythimg was ever wrong with it.
I appreciated the clear communication throughout the whole process, and the exceptional and attentive customer service. This was a superb experience!
They did a fantastic job and are very friendly.
Jeremy and the team at Abra were amazing and made this process very smooth! I would highly recommend Abra to anyone!
Quality work. Great communication. Easy process. Thank you.
There were a couple of small bubbles in the finish that I didn't notice until after I took it home
I was very happy with customer service and everyone I spoke with. Everyone was very friendly! We are very satisfied with how well our trk looks and how fast it was accomplished. Also very happy with enterprise and how friendly, fast and smooth everything went. I will definitely bring my buisness back here in the future! Thank you again.
Extremely awesome as usual
I would definitely choose this as my go to auto body shop one the La Crosse area. Very satisfied.
Kept me informed during the whole process. Told me what to expect.
Very professional, kind and thorough. Great follow through!
Everything went well and was informed daily on the repair progress
I had a emergency out of town my dad was bleeding out of his nose and mouth so they put him in a medical induced coma. It's just very sad and had to be there for him. I didn't get the notice my car was done til a day late. The voice message seemed like they were angry that I couldn't pick it up right away. Everytime I talked to her she seemed very snotty. I am a repeat customer but will never use abra again. I don't even want to go in to pay for my car because of how I felt liked was treated I'm just sad and she didn't help. I will send someone else to pick up it up.
Thank you the car looks great.
The team at ABBA was very nice and got my car fixed quick and it looks perfect. Thank you!
I liked the daily updates/texts on the status of my vehicle and where is was in the process.
Great job, I was totally satisfied!
Very awesome experience working with you guys! I will recommend you to anyone
Jeremy and his team were a pleasure to deal with.
Very helpful and keeped me updated. Was completely happy with service and finished product.
Vehicle Make : Oldsmobile
The team made getting our car repaired convenient- timely and organized
The guy helping me was extremely helpful and professional. I'm glad I stopped at abra.
Chris is outstanding at what he does and always does an excellent job ! The whole staff is more than excellent and always give good customer service.
Awesome service! Thanks to the team for all you do!
Great service! Justin was excellent!
Best place I have went to where they gave me updates of what they were going to do and provided me with a rental car. I would go to them and recommend my friends and family for their service.
Advance service trac error still going off
Those guys are awesome.you guys take care of every single time.
Thanks for all the updates on car
Extremely satisfied with the service from ABRA. The staff made the entire process very easy, considering I've never required accidents repairs before. Would use this location again without hesitation.
THEY WERE NOTHING BUT PROFESSIONAL AT EVERY STEP. WE APPRECIATED UPDATES, AS WELL AS BEING ABLE TO TALK DIRECTLY WITH THE MECHANIC. FORMS AND EXPLANATIONS WERE VERY EASY TO UNDERSTAND, AND QUESTIONS WERE ANSWERED HONESTLY. THEY DID EVERYTHING TO MAKE OUR EXPERIENCE A POSITIVE ONE!
Best quick and imformative service
We love working with thame I will work with tham a gen
Seriously this place is awesome!!! Friendly, punctual, affable, and helpful!
They all did an excellent job.
Great job to everyone at ABRA. Everyone was very friendly, detailed and communicated very well throughout the process. I appreciate your work and the repair is spottless. Thank you!
Thank you so much for having my vehicle not only fixed perfectly but washed and clean when I picked it up!
Staff was well organized, informed and timely with the information. Office was clean and everyone was polite and friendly. Business was very professionally operated...(good job!) I will recommend your business to my friends
Kept informed throughout process.
It was a pleasure working with Justin. Thank you so much!
Vehicle Make : Volkswagen
My car hasn't looked this good since I bought it.
In spite of having a damaged vehicle, it was a genuine pleasure dealing with Chris and the folks at the LaCrosse ABRA.
The team was great. Liked the updates that kept me abreast of the progress.
Justin and staff provide amazing customer service. They exceeded my expectations. Although I hope not to need auto body service again, if I do find myself in need in the future, Justin and ABRA will be my next stop.
I am very pleased with the work your team put into repairing my Toyota. It looks like it came off the showroom floor. Special thanks to Justin for his professionalism and making sure everything was done top notch. Thanks so much! Ron
Everything looks great, and looks like it was quality work.
Loved the text messages and phone calls to update me! They worked fast and my car was done when they said it would be, a few days early even! My car was perfect when I got it back, they cleaned it inside and out - what a nice surprise! Thanks so much.
Justin went above and beyond! I had questions for him and he took his time and was genuine about his work! Also, Liz was very nice to work with! Very organized with everything! Always smiling : ) I will definitely recommend this business to others!! Than you for a job well done!!
You guys are great. This is my third time there and I'm never disappointed.
The staff were great. The service was excellent. I clearly would recommend Abra to anyone seeking car repair.
Thanks again for all your hard work on my truck!!!
Vehicle Make : Volkswagen
Professional, friendly service.
Your service is unparalleled. I cannot say enough good things about the service and people there. Why go anywhere else in La Crosse??!!
Chris was a nice trustworthy liason for abra. We always speak highly of you.
Excellent work as always :-)
Car looks as good as new, excellent body work and professional service personnel.
Justin was amazing! Helpful, friendly, prompt, and professional. This was my first (and hopefully last) car accident. It wasn't my fault, but became my problem. He took care of everything which took an enormous amount of stress off my shoulders. Liz was also extremely kind and helpful.
Very helpful and HONEST. Very happy with their service.
Liked being kept informed daily.
Great job! Thanks for everything
Very pleasant, thorough, efficient and quick.
Awesome thank you very much
Quick and painless! Liz was wonderful!
Send me a survey and I'll let you know how I felt it went.
Polite with good service!
The only thing that I had a problem with is that my necklace got misplaced, and my spare tire cover also got very scratched In the repair process. Other then those minor issues the car looks fantastic.
Awesome job you guys did. Would recommend to anyone
Very nice employees and prompt service
Good communication throughout the whole process. Thank you
Chris was very responsive
Justin and team did an awesome job. Completely satisfied throughout the entire process. Everything was done quickly and very well. Much thanks to the entire staff for making the process so smooth.
Justin & his team kept me updated on the progress & were very helpful in getting me a loaner which I really appreciated. I would totally recommend Abra to my friends & family. Thank you so much!
Very courteous staff
Car repaired quickly and well!
Well done car looks new again. Thanks Kathy L
The whole staff did a great job. The estimate, drop off, loaner, repair and pick up were top notch. Thank you.
My 4 runner looks like new. Cannot see any evidence of hail damage. You even detailed the inside. Wow what a nice surprise. Thank you.
A perfect repair done in a timely fashion
Awesome job & great people to work with!
You guys made everything so easy for us! Loved the text updates and voicemail updates as i was often unable to take direct call from Abra while working!!!!
I had a nice surprise when I picked up my car and it was totally detailed and cleaned. I had no idea they would take that extra step - well alot of steps in my case because my car is a disaster. How embarrassing but it was soooooo clean and soooo nice. They even too the clothes that were in the car and folded them and placed all my stuff I had scattered all over my car and put it in boxes. It really made my day ... heck I think it made my month. ;)
Always do a super job! Don't trust my vehicles with anyone else! Very professional and courteous! Thank you
The folks I dealt with were courteous and professional.
They where knowledgeable and professional. I would highly recommemnd Abra.
Chris was great to work with as well as the new gal running the front desk. Very happy with overall experience.
Vehicle Make : Volkswagen
used Abra twice and was very happy with the quality of their work
and the friendliness and professionalism. I would recommend it To others
I appreciated the updates I would get either by text or phone. I am pleased with the work that Justin and his team did and am happy with the outcome with my car. In addition I was pleased that my car was not only clean on the outside but the inside as well.
Car was returned very clean and the repairs look seamless
Thank you for taking such good care of me!
Appreciated the text updates
The team was excellent....
I would most certainly like to have a loaner car available instead of the Enterprise rig-in-a-row.. Had to paid insurance which added another 14.00 out of pocket, 79.00 which I really couldn't afford.. Other repair shops provide this service. But I am more than happy with the repair and service all where top notch
Friendly staff, nice of them to vacuum out my dirty car for me. They finished early and the repair work looks great. No complaints!
Did a great job and every one that worked with me was supper friendly and seamed like they would treat my car like it was theirs. That is why I chose to bring my car to you guys. Thank you for the good work and great experience
Excellent company, people, communication. Third time doing a repair with them. All great experiences.
No complaints. Everything went smoothly.
I was very happy with the work that was done on my 2010 impala. I was also treated very well by the team. I will definitely recommend Abra auto in Lacrosse.
A through and through! Awesome communication, and Job well done!
Jeremy, Justin, Julie and the team made the whole experience worth bringing my truck to Dahl Abra!
Upon pick up the car had to go back in the shop to repair the uneven installation of the bumper. Today is Sunday and on Monday it will be back for the same thing on the hood.
The people at Abra were very helpful and kept me informed on the progress of my vehicle
Vehicle Make : Volkswagen
Great people and very timely repairs
Great people to work with. Very friendly. We are very satisfied.
Vehicle Make : Mitsubishi
Very fast and quality repairs. Fantastic customer service!
My experience with ABRA was great! I would highly recommend ABRA to friends and family.
I appreciated the service and communications throughout the repairs
The service was excellent!
I would definitely recommend ABRA to family and friends!
I was very satisfied! Awesome service!
Thanks so much you did a great job and it was fast you will get all of my business from here on
I found the service to be excellent. Communication on the completion progress was timely, the workmanship was superb and customer service equally as good.
I would give Abra my highest recommendation.
I was very pleased with all aspects of my repair needs. Julie and Justin were extremely friendly, professional and courteous throughout the entire process. I will definitely recommend them to my friends and will not hesitate to call them if I ever have another repair need. Thank you!
Both Julie and Justin exceeded my expectations with the service they provided. I appreciated being kept current through every step of the repair process.
Justin kept me up to date every day on the progress of my car. He went the extra mile to take care of me. Julie is a very nice, pleasant person to deal with.
Keep up the good work don't change a thing your staff was awesome too.
Thank you for making it so easy, doing great work and keeping me updated on the progress of the work. Most of all- thank you for vaccumming out the inside of my car. It was a great surprise and it really needed it! ;)
Thank you for the great service!
The staff is very polite and professional. I appreciate how they arranged for my rental vehicle and kept me informed on my vehicles progress.
The level of customer service was superb. Julie was awesome at coordinating everything for me and communicating throughout the process. I will recommend ABRA to everyone I know!
Staff was great at getting car scheduled around my schedule and the fast service.
Great service I would go no where else if something like this happens again
Fast and top quality repair! Thanks!
Justin and Julie are so nice and pleasant to deal with. They work with you and your busy schedule and are very knowledgeable about on what needs to be done to fix your vehicle and on how long it should take and work with you to get a loaner car if necessary. I was very happy and pleased with my repairs and they were great. Great team players.
Friendly,made me feel special and welcome.service and repair excellent! Mark. Connelly
Looks amazing and thank you for cleaning it.
You made a frustrating time much easier by taking care of everything with my car. I appreciated the ride to pick up my car when it was finished. Great job!
JUSTIN DID A FANTASIC JOB! HE TOOK CARE OF ME FROM START TO FINISH! THANKS JUSTIN!
I will be bringing my escape back because there are pry marks on the plastic body panels and part is not connected to the door.
Amazing job from the front desk to the paint shop!
My car looks brand new! You would never know a deer hit it by looking at it! I also really appreciate the full detail my car looks immaculate!
Vehicle Make : Volkswagen
Friendly, accommodating, polite, good job.
Great service Shane made the repair process effortless for me
Excellent body work on our Subaru high quality.Good communication on the repair progress the car was turned back to us clean and detailed. Thanks for a job well done.
Very pleased. The car looked like new and the work was done on time.