Lori was great about keeping me apprised of the timeline to get my vehicle back. Always courteous and ready to answer any question I had.
Even though it took longer than anticipated the customer service was exceptional!
Lori Simpson is a great case manager. Kept me informed through the whole process. Excellent customer service.
Very friendly and helpful!
The repair and customer service was top notch. However, upon receding my vehicle, it was very dirty. There was numerous dirt marks from people's shoes on the drivers side transition piece where you get in and out of the vehicle. The outside looked as if it had been setting outside for a month without moving. I turned in a newly detailed and spotless vehicle and expected the same in return.
Went out of their way to expedite my truck so I could pick it up prior to a military deployment. Excellent customer service.
The customer service was great. Lisa was very informative and friendly. I love the fact they take car of the rental situation so customers don't have to sit and wait.
Excellent experience. No complaints whatsoever.
Great experience. I was kept in the loop about the progress of my
vehicle throughout the whole process.
They did a great job on my car. Very glad I choose your company and will use again if needed in the future.
We were happy with the updates and that our car was done days before the estimate.
It was well worth the wait. Thank you.
Thank you. My vehicle looks great!
Excellent customer service and quality work. A perfect combination.
I had the wrong grill insert installed and there is a wire hanging down behind the grill. Supposed to be getting this issue resolved.
They did an excellent repair to my vehicle and I'm very happy to have it back
The host , she was very professional
I was very happy with my experience! Fast, friendly and kept me up to date with the progress.
My repair was done much quicker than I anticipated. The car looks great. I am very satisfied with the service you provided me with. Thanks so much!
Vehicle Make : Volkswagen
Dave was very knowledgeable and did a good job of keeping me in the loop. And the techs made my car look just like it did off the lot. Thanks for everything.
Great service. Team was really nice and kept me up to date all the way. Girl at front desk was a cutie.
My car looked completely immaculate i loved it they did a great job and service was 100per
I felt that the staff was friendly and they addressed all my concerns in a timely manner.
Great service, very friendly, AWSOME customer service. I am very pleased with my finished product and overall care
My car looks so nice! Thank you guys so much !!
I really like the service and the people were great
The service I received with the auto repair was excellent. Lori went above and beyond the call of duty in keeping me updated re progress and was most congenial with whom to work. I would highly recommend your shop to friends. Quality of repair was excellent.
Great team. Great job guys. I'm very pleased with your work and quick service.
My trunk space was walked on with no mat barrier leaving it dirty.
Excellent service and fantastic job thank you.
I was very impressed with the customer service of keeping me informed of what was going on with the car as well as the finished work. The car looks like it was never in a wreck. Thank you all
Korina King was absolutely amazing! She took wonderful car of both my vehicle and me. Korina was extremely attentive to my requests throughout the entire process. Abra is extremely fortunate to have Korina on their staff.
Awesome keeping me updated through the whole process and getting the job done ahead of schedule! Loved the text updates.
Was kept in constant communication about the updates to my vehicles thank you
Great job!Very professional. Highly recommend ABRA Auto Body & Glass to anyone looking for repair with perfection. Friendly and caring staff.
Your team did an extremely nice job. We were kept up to date on the progress of our vehicle and all our questions were answered with the upmost professionalism. Our vehicle was done in a very timely manner. Would recommend you to family and friends.
David was my Technician, and he kept me informed and updated on the status and situation of my vehicle.
The repairs were do very quickly. My truck looks real nice. Thanks.
I appreciate the care they took to fix my vehicle back to the original condition before it was in the accident.
Great service and great time line!
Great time on the repair. Less than a week. Would definitely recommend to others.
Also, the staff was very thorough on explaining what work had been done, etc. Thanks!
Great service and my car looks like new.
Perfect! I love the every day message.
David Dowse was very professional and took very good care of us! Thank you so much for all the help!
Thank you so much for turning a bad experience into a very heart warming one. My 2014 GMC Terrian was a birthday gift from my husband. I honestly didnt think it could be like new again, past experiences with other body shops have shown me this. I will most definitely recommend ABRA. I will sing your praises from the friendly customer service to the professional body work. Thank you again.
Very well done. Great customer service, and understanding of scheduling conflicts. Work was done quicker than expected and looks brand new.
Vehicle Make : Mitsubishi
Great customer service! Repairs were done quickly and effecently. I love that they kept me updated. I would suggest Abra to others
Great job on my bumper, and great timing too!
Experience was mostly good. Just not what I have come to expect at Abra. Main concern was that car was returned to me with a white dust all over the exterior and about half the interior. The inside windshield had something on it that hindered drivers view. Also, when I tried to speak with my POC he seemed busy and rushed.
I had a great experience with Abra and would use their services again.
Vehicle Make : Mitsubishi
Fantastic people to work with, great communication and really easy process!
Terrible work. Lots of dust in the paint. Many imperfections.
I picked up my vehicle and now my car wont start sounds like its the battery and i was having no issue with this prior to repair. The last time i took my vehicle here for repair i had the same issue. I had to buy another battery for my car. I will be making a phone call to get this resolved.
Everyone was very nice and helpful. When Hertz did not come to pick me up, they gave me a ride to the Hertz lot.
Professional & done well. Thanks!
No complaints. There were a couple delays in getting a part for my vehicle (not the fault of ABRA) but I received texts with updates and the staff answered any questions I had when I called. They were very professional from start to finish. I would definitely call on them if I ever have the need in the future.
Awesome crew of professionals
Vehicle Make : Volkswagen
My radio knob button came up missing
Everyone was very kind and caring. It was easy to schedule the repairs. The work did not take as long as estimated.
Everything went ok you stayed in touch with me always.
Thank you. Everything was simple and the communication was outstanding.
Graet job and the truck looked great
I felt Josh and the guys went above and beyond to get my car ready when I needed it. Thank you
Great job! I really appriecated the text message updates. This was very helpful in my busy world.
So far we have had no complaints. The service has been wonderfu.
When I picked up my vehicle, my questions regarding the alignment were not answered to my satisfaction
Great customer service, very professional.
You did a beautiful job. Thank you so much.
The new paint doesn't match the rest of the car at night. I will give it a few months to see if it changes before I bring it back for you to look at. Otherwise, I am very satisfied.
I really appreciate all you guys have done. And the most thing I liked is when you all told me you would have back up and running y'all did just that.. I like to thank y'all so much for what you have and the finished product. A job well done. Thanks you guys again
Abra did a great job repairing our job. From Korina welcomed me as soon as I walked thru the door to Bill who handled my inspection. Abra always kept me informed on the status of my vehicle. I cannot say how impressed I was with their service and would happily do business with them any time.
Overall the service was good ;however, there needs to be better communications
Between the clientele and the staff as to how the service is coming alone. The time of completion and how long the rental would needed was a issue.
The job was well done, although the expected finished date should have been clearly communicated before work on the vehicle starts, so the customer doesnt get texts that say vehicle will be ready and then call to find out they have another weekend to wait until the vehicle is actually finished.
Awesome job. Second time I've used y'all. Always right the first time.
I was so user that my 5 car was hit after only having it for just 5 months. I had some sense of relief when my insurance selected Abra. We have had all 3 of our new cars here. My expectations were not only met but exceeded. The texts kept me updated, the calls were appreciated and most of all I still have that new car smell and look because the repairs were AWESOME!
Vehicle Make : Volkswagen
They did a excellent job to my car there work was fast !! An beautiful
Outstanding service, positive attitudes, and great customer service.
Excellent! Very professional. All ABBA personnel are courteous and thoughtful.we will highly recommend ABBA to everyone! Jennifer and Tom
ABRA saved me from the crooks over at Gary Matthew's. The dealership had my car for 3 weeks, lied on me and then got paid for a job they didn't do. ABRA fixed my car in 3 days. Thank you thank you thank you. The manager Bill was very nice and understanding and that's appreciated much more than me getting my car back. I'll recommend ABRA to everyone I know. Thank you again.
At first I was a little bit hesitant but after I heard that my insurance company and also Toyota recommended you. I felt comfortable and once I saw the excellent work you provided I was inpressed. I love the fact that we are kept updated on every detail of work in the car. Abra is awesome!
Great work and advice with constant updates. Went above and beyond.
Couldn't be better this is not the first time I have used your service and have received excellent results.and your manager Bill Imbush is credit to to ABRA . I would recommend your services to anyone .
For my first ever accident ABRAs employees were Extremely helpful in the whole process of what needed to be done and how to go about i appreciate the help i was given that i wasnt completly provided from my insurance company. Thank you. I am more than satisfied with the repairs
We have used Abra in the past & have always been impressed with the work done on our vehicles. When I picked up my dirty Yukon today, it had been vacuumed, front to back- that has never happened at any other shop we have used in the past. The service is unbeatable, the text notifications awesome & the length of time our truck was in the shop was completely efficient. We will never go anywhere else again & continue to recommend Abra to anyone that needs a recommendation.
Outstanding service, great customer service, I love the updates and the timeliness of getting my vehicle back. Thank you.
Very quick and excellent work. Thank you.
I am very satisfied with your work and well tell a anyone who may need a repair.
My car(Pearl) looks great! I recommend working on communication. Awesome job! :)
Abra has amazing customer service. They kept me up to date with frequent messages about my vehicle. David was extremely personable and professional. Thank you so much!
David always kept me updated on how the status of the repairs of my car, and was friendly despite my impatience. I would recommend ABRA to my friends and co-workers.
Everyone was helpful through the whole process. We loved the excellent level of customer service, with calls, texts, and email. Great job!
Vehicle Make : Volkswagen
Fast and good. More than satisfied with treatment and service.
A good job and keep you inform on every step
Amazing service. Would recommend 10/10
Great customer service. David kept me updated even though my insurance company proved exceptionally difficult to work with. Highly recommend this shop!
The only thing I have to say is that there was water marks all over the car after they washed it!They might want to check for that on other cars before the customer comes to pick them up!!! But other then that I was very happy with my vehicle.
Abra did a great job on my car.
I was kept informed of every step in the process. I loved the daily text messages. And the repairs look fantastic. You can't even tell there was any damage.
Thanks for the great work!
They always take great care of me and I refer them to my friends.
Yes my experience with you guys was good I appreciate the updates and a good customer service thank you very much
Great people, fast service, my car looks perfect!
Very professional and courtesy
Everyone was quite pleasant. The woman at the front desk was always upbeat.
Eddie Sorrell did an excellent job!!
The rubber from the replaced bumper is separating from the unit. I would bring it back but I am in the military and I have limited time to be without a vehicle as it is being repaired again.
Thank you for a job well Done. Brett
Very good worker and very kind.
They do real good on your car
Missing a screw on fender and its loose
Took an excessive amount of time to get in for estimate, but work was done very quickly and work looks like new. I am quite pleased with finished product. Thank u.
The paint job on my car looks fantastic! You cannot even tell it had to be repainted. I love it! The service representative I spoke with and who provided my estimate was very kind, professional, and thorough. He answered all my questions.
Job was done quick and they kept us informed on their progress daily . Job well done.
Very professional knowledgeable friendly personable staff
The atmosphere was comfortable clean
Everything went very smooth and I was taking care of
I would highly recommend that team for any body work
The guy who was handling my car did a great job. I wish you guys were open on the weekend though
You did a great job. My car looks perfect.
My car was done before it was estimated,the texts and phone calls kept me in the loop and the repair looked good as new.
I was satisfied with the work it was beautiful. But it took a little longer than estimated, which is okay but nobody called to let me know what was going on and I had gotten message that said it would be done on time, it wasn't. I had to call and see what was going on and I was put on hold for 30 minutes before I hung up. Loved the work, please have better communication with customers so they are not in the dark.
I thought ford company was the only one could do the job. But I was dead wrong because you guys did a out standing job keep up the good work. Thank again.
Air conditioner not working
Battery box is burned up
No sticker on door
Duct tape windshield washer
Windshield washer jug loose The steering wheel light came on and the car **** down
There is a rattling noise coming from the back of the car when I drive.
Also the drivers side door sounds hollow
Thanks to the entire team at Kraft Street and administrative team member for her timely assistance and connection to Clarksville rental for pickup upon my day1 turn in for vehicle repair, and to Mr Eddie for fielding questions and providing email status of cadillac repair.
Great job and good communication keeping me updated.
Car was completed way quicker than expected. It only took two days to complete. I was so happy that it was done so quick.
Job well done to David. Professional, pleasant, and on-time. Give that man a raise:) He earned a 2 time repeat customer.
Vehicle Make : Volkswagen
The staff was very friendly. The repairs were done quickly.
Fwst, easy, no hassle. Very professional.
Friendly staff, fast but quality work! Thanks so much!!
Working with ABRA and USAA has made something that is typically an unpleasant experience into a easy and painless process.
Eddie is great! I really enjoyed working with him. He takes the time to answer all our questions and ensures that we understand everything.
My car looks great inside and out. Thank you Abra
Car looks great. Appreciated the frequent updates
They did a great job of keeping me up to date as far as progress made on the repairs as well as projected time it would be finished.
The Abra team was very courteous, professional and helpful. I'm grateful for the service that they provided. Many thanks to all! Regards, KAO
Vehicle Make : Volkswagen
All the employees were very helpful.
Good communication throughout process and updates on status.
Great Experience! Called my car rental place for them to pick me up was ready for me at drop off and pick up. My car looked great!
The entire process with my vehicle was seamless. Staff was courteous and professional. Really enjoyed the continous text updates. I always knew what was happening with the vehicle and the time line. Repairs were done quicker than expected and that was greatly appreciated. It was a pleasure doing business with the company and I would definitely recommend it in the future.
My insurance was billed for 10 dollars in fuel and i didnt notice till i was driving and realuzed my fuel light was on and my fuel guage was bottomed out. With the average of ****.95 a gallon for fuel my guage should not of been bottomed out when i drove off the lot.
Ya'll did a fantastic job on my 2006 Nissan Altima. I'm very satisfied with the work and will use your services in the future if need be. Thank your staff for me and God Bless. Ms. Yancey S
Eddie is a great help and kept me well informed of the status of my repair. The work is excellent and I would also like to give a shout out to the guys in the shop turning the wrenches.
The repairs were done very quickly and Eddie was extremely polite!! He took very good care of my needs!!
I really appreciate the communication. My decision was based on this and past experiences. I also enjoy the fact that you work with USAA. The staff were great and always so helpful . Thank you
The shop in a pretty good job putting the vehicle back together. And the paint and everything matches the original color. I have not found any problems with it thus far.
Everything is absolutely beautiful.
Very friendly and accommodating fixed my car on the spot
Haven't driven it much but the outside looks fine.
Excellent work and easy to work with, thanks for everything
They were very professional and did a great job on the vehicle. I give them a 10 rating, excellent.
There were some oversights to their repairs that were not addressed until they pick up date I would like to reserve them right to have this done
The team was very professional. They were polite and did an excellent repair job.I would use them again for future repairs.
Abra repaired my car around one year ago. I was so satisfied that when I needed a repair recently, I didn't even shop around. I returned to Abra and was not disappointed!!! Thank you!
Mr. Imbush and crew did a wonderful job.
They are very professional. Provided daily updates on the status of my vehicle and notified immediately once my vehicle was ready for pick up.
Great experience. Staff did exactly what they said.
They did a great job it looks just like I bought it new thank you
Work done was very professional and great. The staff was very professiona, courteous, and helpful.
My car was repaired very well and in a timely manner.
I was really excited to get my car back especially the way abra made it look. The paint was done right, they even cleaned it so it was like getting a new car thanks again!
The customer service was outstanding. David was very nice and explained every detail of the repair. I will use your service again if ever needed (hopefully not, lol) and I also will refer my family and friends to Abbas. Thank you for a job well done in every capacity. Jacqueline C
It was a good and was a nice experience.
Awesome as always. This is the only place I use!
Excellent communication throughout the process. Very quick repair and looks as good as new!!
Vehicle Make : Volkswagen
Excellent customer service, as well as updates keeping me up to date about my car.
They did a wonderful job and kept me inform with calls and text.
Thank you David Dowse and team at the Clarksville TN location. Thanks for getting me back on the road. You guys ROCK!!!!!!