We were very imptessed with staff, Joey, was was very helppful. Highly recommend Abra. Mike and Margaret S
My truck sat on the lot for 3 days and was not touched. When I asked why they stated they had to order parts. Funny part is the parts were suppose to be ordered two weeks prior. Not fast service at all. Every time that I called I felt like I was getting a run around. I never could get an estimate on when my truck would be finished. Poor customer service. Don't think I will be back nor refer anyone to your business.
Tony was Great Job well Done
The car looks BETTER than new! I'm very pleased with the communication I received received while my car was in for repair, both the calls and texts. And, it was a wonderful surprise that my car was washed and vacuumed when I picked it up. I can't say enough about what a great experience this was!!
An all around hassle free experience, I was kept updated daily throughout the time my vehicle was in the shop. Very satisfied, thank you so much
Quality work and excellent customer service.
After careful inspection of the jeep once home, there are a few things not uniform with the repaired right side vs left side of the jeep. On the initial drive home on the interstate, there is definately something wrong with power (sluggish), a bumping and vibration around 65-70 mph. I did not experience this prior to the accident.
Received updates daily without having to call. Very nice staff.
My experience was very good. The office staff was great to work with and communicated with updates daily on how the repairs were going.
You worked with my insurance company and to get things things started. You allowed me to come by twice to get things out of my car that I needed. You were patient and did an excellent job restoring my vehicle and I could not be happier to have my car back. THANK YOU SO MUCH!!!!
Took a little longer than expected. Otherwise, everything was okay. The people at at the Abbra on Hixson pike we're very nice and responsive. The email updates were nice.
My Ford Ranger was s tough case. Joey and the team stuck with it and delivered back to me in great condition. Many thanks. Scott Short
Thanks for getting my car fixed quickly
The staff were kind, considerate, and extremely helpful in this stressful time of waiting for my car to be fixed after a wreck. I especially want to thank Francis and Joey.
Aside from the issues that were unavoidable as far as the parts being on back order, completely no ones fault, I could not ask for a better experience. The daily calls/texts were very helpful
My car looks perfect! Thank you so much for fixing "Harley"!
Excellent job of matching colors, very smooth finish, job well done
Satisfied with quick turnaround and the frequent updates.
Fantastic job well done. Great service appreciate being recognized when I came in the office. Good personality
My car looks perfect! Thanks so much ABRA!
The work was excellent and the customer care was fantastic! We would highly recommend.
Thank you so much for taking care of my car!!!
Thank you guys for everything! Everyone was nice and Abra Auto Body & Glass will be highly recommended to everyone i know!
Called me the first time and told me it was ready. Got there and two bolts were missing from fender, one bolt missing from rocker panel. The fixed headlight was not properly aligned. Left it for them to fix. Called me a day later and it was done correctly this time. I have come to expect this with all businesses. Very few people take pride in there work anymore.
Quick on time service friendly great job I'm very satisfied with the work done !!
I was well pleased with the repairs on my Trailblazer. The staff was very friendly and professional and kept me up-to-date on the progress of the repairs. I will definitely recommend Abra to my relatives and friends.
Excellent customer service. Loved getting the text messages but mostly the daily phone calls. She was always very nice and very helpful. Thank you
YOU all make things easy to get this done & the work is good quality.thank you l would recommend you to anybody i know.
My car looks and drives great! I'm very surprised it handles well after the front end collision! Great work! Thanks so much!
Thank you so much.... yall made this while thing so easy. Being in a wreck ****....but dealing with yall was awesome!!!!
Everyone that had a hand in fixing my wife's Scion did an excellent job. The ladies at the front counter were very kind and professional.
Thank you for a great job
I was disappointed that the staff did not seem interested in touch up while the paint was matched and available - I thought waiting 8 days to redo a front bumper was excessive after making an appointment to come in. I wasn't once updated about the progress of my car - I did get generic messages.
I absolutely think highly of your service and how quickly you handled everything and text updates however when getting home, the rear passanger light is still not working. I thpught it was when I picked it up but sunlight deceived me. That was working 100% before accident. I discussed this with the gentleman when I dropped ir off. I plan on calling tomorrow when I am off. Thx
Appreciate very attentive staff. I understand your desire to stay in communication but it might be better used every other day rather than every day. Make exceptions when things come up. Wow it was not a negative found the generic text early on to be less than sincere. Very good experience just my thoughts.
Thank you for the updates. The team in Hixson is excellent.
I appreciated the fact that Francis realized that a chipped windshield repair had not been completed and immediately contacted me and made arrangements to complete it with minimal disruption.
All knowledgeable polite and efficient with their jobs!
Made the best of my bad luck. Thanks
Very nice and professional. Glad I chose them.
A great job Terrain looks perfect. Thanks very for a good job.
My experience with Abra took a frustrating situation dealing with the insurance company, and made it a pleasant situation getting my car fixed. I was kept informed about the status of the repair and the resulting repair looks awesome.
I appreciate the daily updates and kind in person service.
Vehicle Make : Volkswagen
I received wonderful service from Abra Auto Body & Glass in Hixson TN. I was updated daily on the progress of the repaor to my VW Jetta, and any question I had they were happy to answer with a quick response.
Job well done in record time. Wouldn't go anywhere else.????
Fender paint job was inconsistent and unacceptable. Abra kept the car to complete repair correctly.
I am very satisfied with the work and the customer service was exceptional.
No comment. Thank you for your work.
We have had body work done there before and have always had a great experience
While the work was done very timely and is excellent. The damaged mirror did have a spot mirror on it and I did not realize tat you did not either remove and install it on the new mirror or inform me that you had/could not.
Awesome service. Highly recommend
Have used Abra more than once, always professional and easy to work with.
Repair was done quickly and looks great.
Vehicle Make : Volkswagen
Excellent customer service!! Pleasure working with Abra!!
Great job on my car.. Very friendly also
The staff was fantastic. My car was completed very quickly. This is my 2nd experience with ABRA. all was great both times.
Thanks for taking such good care of my "baby!"
The customer service was great.! The repair process was complete in a timely manner and the updates on my car were very helpful to the repair process
Abra did a great job and I appreciate all the hard work put into fixing my car. Thanks again for all the help.
Thank for your attention to detail and a job well done;)
The car looks great. It's like a new car. Thanks
It appears that you did a great job. Thanks!
When we brought the car in for an estimate in December we were told the repair would take 2 to 3 days for a new hood and painting. Again when we dropped it off in January we were told the same time frame. Since it was such a short time frame, we elected not to get a rental car as we can get by on one car for a short period like that.
The car was dropped off on Monday afternoon and I called on Friday for an update and they stated it was being reassembled and it may be done on Friday or it might be Monday. I explained to them that was outside the time frame we were given and to please let me know if they wouldn't be done by Friday afternoon since we'd planned on having it back by the weekend. We did get a call on Friday at the end of the day that we could pick the car up, however that during the quality review it was noticed that the new replacement hood was damaged. So while it was at ABRA for four days, but there would be more work to do on the car.
The missed time frame wouldn't be such a problem as we can deal with it being off by one day, however since we were informed that the new hood that was placed on the car was damaged and we would need to bring the car back in once they got a replacement hood that became frustrating. The new hood would take a few days to arrive. The damage to the hood was only noticed after the car was repaired, painted and ready to go home, it seems that should have been noticed earlier in the process. Once we drop the car off again, this will add another few days without the car. They did say that they should be able to match the hood's paint up without the car being there so that should cut some of the repair time.
We asked if there was something they could do for us, since the promised time frame wasn't reached and the job would need to be done again since the hood they used was already damaged, but there was only an offer of them paying for a rental car. The lady who took our payment was apologetic and friendly, however the person we worked with never once apologized for our inconvenience or for the damaged hood being placed on the car and not being noticed until right before they were finished. The blame was pushed on the manufacturer. He also told us that they never give a time frame for repairs, which may be the policy, but it wasn't told to us when we dropped it off as we were given a time estimate.
It was a disappointing experience that could have been handled better. We have used that same ABRA location in the past and didn't have an issue, but this time it didn't go as smoothly as the last. We understand that mistakes happen, but a little more empathy and customer service would have gone a long way toward customer satisfaction.
Work completed quickly and professionally. Appreciated status reports.
Great job in a timely manner
I thought that 2 weeks was a little long for you to have it .. Considering the damage .. I do know it's the time of year for accidents .. I had been referred there by family bc of quick turn around ...however I did not mind driving a new rental & you kept me updated!!! Best part ... You vacuumed my car out !! Merry Christmas!!
Thank you for the daily updates. It was nice knowing the process which made it very easy. It gave us accurate expectations and piece of mind.
Excellent job, I appreciate that my carcwas cleaned as well. I like the daily updates via text.
I trust your company as they make me feel important and answer all my questions. No matter how many times I call and bug them. Office staff is great to work with also. Thank you for the quick service. Chris is a major asset to your company.
Christina was wonderful at keeping us so informed and also for being so understanding. Our vehicle looks as if I never even wrecked it! Thanks Abra!
Thanks for a job well done you are the best
Everyone at Abra did a great job with my car repair. From the scheduling to the personal that did the work. Very friendly and on hands.If ever I need to have something doneto aautomobile I will use Abra. Especially at Hixson Tennessee. Thank you Abra!
Excellent work and service.
I was kept in the loop on the status of my car throughout the whole process. I looked forward to the amusing text messages about my cars happiness every day! Thank you for those, my coworkers and I will all miss them.
The staff was friendly, helpful, and courteous. The work done on my car was quick and very well done .
Everyone was extremely nice and more than cooperative. I am very particular about my car. And the repairs were unnoticeable. They always have done a top notch job. And I love the daily notifications about the repair progress. That is why I always choose Abbra and I tell everyone what great service they do. Thank you for another job well done.
I like the idea that you keep me updated frequently. Depending on the level of damage daily undates may not be necessary but it does show that getting the car repaired is a priority and there some urgency to it.
Everyone was very friendly and helpful. Did an excellent job repairing my car. Very pleased!
Christina handled all the details seemlessly
They did a great job. My car looks great. They were so nice to deal with.
Fantastic and professional highly recommend
Repair was fine but did not like getting this text at 6am
I was happily surprised to find that my vehicle was thoroughly cleaned, inside and out. A nice touch.
I was kept informed as to the progress, and Abra dealt with my insurance co.
It was fast. I really appreciated the updates, and was pleased that a warranty issue was taken care of without any hassle.
The best experience everybody in the office amazing can't ask for better service
The repairs on my car look brand new. I am always pleased with the job you guys do. I like it when you call and keep me updated on the progress of my repairs. Your staff is courteous and helpful. Thank you for all the good work you did.
Wonderful job Ok My Rav 4 looks brand new. I will tell all the family and friends about the great job you have done. Thank you so much! Nabil and JAyne Hasan.
Appreciated the daily updates.
Very pleased. The car looks just like new. Thanks.
Loved the texts and phone calls providing frequent updates.
I would choose Abra again.
I really enjoyed the daily updates by text and phone.
The jeep looks great and I got it back a day early!
Thanks for all the hard work you guys did great !
I turned in a dirty car inside and out with a dent and scratches in the right rear side. I got back a car that is better than new, inside and out! Great job in a short amount of time. I also appreciated the daily updates on progress. I highly recommend Hixson's ABRA!
Excellent job. I appreciate that they didn't rush the work and kept me updated along the way. Will certainly recommend Abra to others!
I always use Abra auto body and glass because they always do a great job on my car,and they always keep me updated on my car.
I was very satisfied you guys were quick efficient and I hope it's a long time before I need you again. Thank you
Good job, nice experience
I just want to say Thank you to Chris, Christina, & Francis for being so kind & updating me throughout the repairs. Thank you!!!
Very reliable and kept me informed of work schedule
There are a few things that we are not completely satisfied with in regard to the repair. I didn't know what all to look for when I picked up the car this morning, but after my husband got home today he found some things that need to be fixed. I have a list of these, so please contact me. I may just stop by on my way into work Friday morning. I am hoping we can resolve these issues. Thank you, Angela Doggett
Good work. Just wished the panel fitted better. But I understand about replacement parts.
I was so impressed with Abra and their staff. They were no nice and understanding of my situation, and I will definitely recommend them and use them again! And not to mention that my car looks good as new!!
Vehicle Make : Volkswagen
Perfect communication and perfect work.
Staff treated me and workmanship done in a professional manner!
So thrilled to give ABRA a great review. So happy with the way my car looks, the daily update on my car, and great communication. All that makes such a huge difference, but they vacuumed out the inside of my car to top it all off!
Great service. I appreciated being kept up to date with how my repair was going. The phone calls and emails were appreciated.
Terrible communication thoughtout the whole process. No one would be straight forward about the status of my job. The anticipated completion date changed 3 times.
Looks great! Matched the paint perfect. Friendly service & kept me posted on progress.Great Job!
Great office personnel! Professional and kept me informed about completion of work. My car is a 2015 and the bumper was shirred by another car, but ABRA has made it look new again.
Absolutely the best experience I've ever had. Every one was so nice and made what could've been a minute stressful situation easy and hassle free. Thanks guys and gals of Abra....
-One happy customer!
Ultimately, I was pleased with the quality of work, but communication during the process was lacking. While I did receive some rather non-specific email "updates" during the process, when it came to getting real questions answered, communication could have been much better.
Fabulous team! Thank you!
Too many calls & emails. Would have preferred notification only if there was a deviation from the initial plan.
Great people and amazing service!
Joey took care of the service very well and repaired it on time as promised before.
I like the way you call and keep me updated on the repair process. The quality of work you guys do is remarkable. My car looks brand new on the parts you fixed. Thanks for the great job. Merry Christmas!
My car has a big chip in the paint and it wasn't there when I dropped my car off
Fast and professional service
I was most definitely satisfied with Abra's service and professionalism
Thanks fcr the great job repairing my truck
If I.didn't know better I wouldn't think it was
Was ever wrecked. I wod recamend your team
To anyone' I know !!
I am very pleased with my repair. Not only did they do a great repair, the customer service was outstanding. Everyone was very friendy and made the process from start to finish very easy
Vehicle Make : Volkswagen
Paint was incomplete and needed to be redone
Everyone was extremely friendly and the service was excellent..
My car was promised on Thursday afternoon, the day I had to return my rental car. I returned my rental and my car wasn't ready until Friday afternoon. I was without a vehicle for an extra day.
Appreciated the daily updates and friendly staff.
From the fist call about bringing my car in til I got the text that my car was ready was a pleasant experience. Francis kept me informed on the updates I actually received texts once or twice a day and everyone was so nice. The work that was done looks great and I will definitely recommend you to anyone that is in need of Great bodywork. Keep up the good work. Maria Hart
Vehicle Make : Volkswagen
What a great experience. Very professional and friendly staff. I really liked the text message updates. My car looks great. Thanks!
Repaired the Tundra that I love. Great job as usual.
Thank you for the text messages and all updates!!!!
I love the folks at the ABRA on Hixson Pike, Hixson TN. I have used the for work on my Lexus and our Honda Accord several times and they are both professional and personable. They do incredible work. Will use them again and again.
The only thing I was kind of let down on was, I thought my car was supposed to be washed and cleaned, but it was kind of splotchy and dirty when I picked it up.
Christina, Frances, and everyone else I encountered were all courteous, helpful, and professional! I have used Abra in the past and will go nowhere but Abra should I need repairs in the future! They are exceptional on every level and my vehicle looks brand new!
Excellent service! Very satisfied!
Best service I ever had!!
Vehicle Make : Volkswagen
Excellent job as usually ! Very professional personnel and made it smooth through! They even got my rental car straightened out when insurance screwed it up ! Top notch company and great personnel!!! Herman G
Seemed silly to ask me to pick up my auto before completed... Asking me to pay for job but come back two days later when the rest of the parts arrived. Insurance company said that is not the way it should be....finish job then pay and pick up.
Good quality work and that is why there is no other body shop for me. Ty. Garry B
It seemed to take a long time .....almost two weeks. But I am pleased with the outcome. Also I appreciated all the updates on the progress. Very professional.
I have never been more pleased! Many thanks!
Excellent service. Thank you
My Explorer sport trac looks amazing. Thank you guys very much!! That was the reason my husband wanted to use y'all for repairs is because of the great work you do.
l appreciate on how quickly my repairs were done. I expected it to take longer than it did. l very much appreciated the daily updates that I received. I have never had that before from any other repair shop. Everyone that I had contact with was very courteous.
Tire maintenance system light came on and brought car to them. Chris and crew very helpful.
Totally awesome service. I never had to wonder what was happening.
A first class job.Delivery was a day early.
You fix my car in a timely manner. You did a beautiful job. And the staff was so pleasant to be around. I will recommended you to my friends. Good job well done.
Sincerly Cindy R
I really appreciated the quick turn around the truck looks good.
Just a few minor things will be bringing Friday for Chris and Tech to look at. Was going to come today but was not able to find another car to drive today. If you need to contact ***-***-****
You treated my wife's car, (Judy), like it was your own while repairing it. Cleaning & waxing was above & beyond the excellent job of repairing the damage. We very much appreciate what you did for us.
David & Judy Horton
Sorry I meant to hit yes. I was very satisfied with my service! The car looks great. I wish the text messages were more specific I.e. your parts have been ordered, your parts have arrived, or even picture messages as repairs progressed. I think this could be done even without promising a specific date. Thanks!
Christine, the person I delt with, has been extremely thouthful and helpful in my time of need. Everyone has been great! They make having an accident a painless experience.
Good work, repaired in less time than expected. Friendly service . Thanks
I was told I would be contacted with estimate to fix back brake light plastic covers but never hcard from anyone. Besides that I was very pleased.
I will always want Abra to do my car work. It looked awesome when I got it back. Thanks Joey and Frances.
You guys did an awesome job! Thank you so much!
Great turn around time. Friendly service people.
Everyone at the shop is so nice and friendly. I have needed their services several times,and Joey and his team always do a great job and in a timely manner. My family will never take our cars anywhere else.
Excellent service and price!
Nices people you could ever ask for...you always to a great job....Thank you ...★★★★★
Vehicle Make : Volkswagen
Made process very easy and kept me informed on what was going on.
The people was friendly and had my truck to me on time and clean. Thanks you guy's
For being the victim of a hit and run, that was a bad experience. Abra turned that bad experience into a positive one. My car damage was not only fixed to my standards, which are high, the inside of my car was cleaned spotless!!! That was something I didn't expect. On top of that the customer service was GREAT! Thank you Chris!
Awesome work. Looks wonderful. Great customer service.
Very friendly staff. Pleased with everything.
Truck looks great
Your team did an awesome job
We will gladly recommend to our friends and family
Thanks so much
Everyone is friendly and helpful!!! They answered all my questions. My car was done sooner than they said it would be and it looks GREAT!! Thank you and I would highly recommend them to anyone!!!