I was very impressed with the speed and quality of their work. This same car had been repaired three times in the last year or so. I went with a locally owned repair shop for the previous two, and the time they had the car was two to three times longer, a real burden for our family.
Everyone was extremely friendly and kept me updated on the progress of the repair. I will definately use them again as this car and the fact that I have three teenagers driving seems to be a receipe for disaster!
You guys were amazing! Will highly recommend!
The only repair shop that I will ever use and highly recommended to all my friends
Oh my lordy-- yall are amazing!!! The dent and all that is fixed and the car looks amazing. BUT YOU CLEANED MY CAR!!! My car is so gross- it even scares me! I am a busy working mom with 3 kids and 2 dogs, and my car always suffers. I couldn't believe you got it so clean. My deepest apologies to whoever's job it was to clean this thing, but I am so greatful!! THANK YOU SO MUCH!!!
My Juke looks great! Thank you so much for everything and keeping me updated along the way. A wonderful experience with the people at Abra. Thanks again!
Fantastic service. Fast, polite, efficient. Can't get much better than that.
Ken and Jaime were great, and dare I say, **** fine model Americans
Was really satisfied with the exact fit of everything and perfect match of the color. I will definitely recommend Abra to anyone that needs repairs to their automobile. Very very satisfied with the work done. Thanks for the well done job.
Rob is very efficient, friendly and professional. I appreciated that he talked to ME since it is my car and not just to my husband.
We are completely satisfied with the repairs done on the car. The car was very clean when we picked it up which I appreciated. Sometimes when I have had repairs done or oil changed, there are greasy/dirty footprints on the driver's floor mat, but not at Abra!
The whole repair process from start to finish was organized, coordinated and taken care of by Rob so no hassle for me!
The back of my car has a dent in it on the new panel replaced...and a scratch also. I'm sure it will be taken care off. But irritated it wasn't seen before me picking up my car. ????
Love the prompt feedback.
Everything was great as always.
I am extremely happy with the car and the Customer service. You don't see that anymore!! Tell your crew they did fantastic!! This is the second time I have used your expertise. The other experience many years ago was the some great service an it still looks good as new! Thanks!!
Would recommend everyone come to you for their needs. You are always above and beyond. My car was spotless and shiny inside and out when I picked it up. That was awesome! Thank you.
Excellent job done when promised kept us well informed would recommend them
Loved the detailing on my car, thank you for cleaning it up so nicely. The body work done on my car was great. I do have one problem that I'm sure you can fix, I will bring it by tomorrow. It's very minor. You guys were great.
Very professional service, no surprises and above average service.
Upon inspection of the finished car, I discovered that all of the fasteners were missing from the front left wheelwell splash guard. It makes me wonder what else wasn't properly installed, and where the quality assurance guy was. Other than that, the paint work was acceptable, customer service was excellent, and the staff were very knowledegable.
Amazing customer service with the daily text message to keep me up to date
I appreciated the prompt work, the quality of the repair and the frequent text progress updates.
Jamie and his team were great, very pleased will refer them.
Y'all made the process very painless and you did a great job on my car and thank you for my headlights
I've only had my vehicle back for a few hours, so am not sure of the quality of work done. Will have to have it inspected to verify its quality workmanship. It looks fine so far but I'm not a qualified inspector to know for certain. Thank you for all of the updates and notifications during this process!
Everything looks good. Did a really good job. Thank you.
Great people and fast turn around!
Completing the repair took only 10 minutes and when I was notified that the part was in they couldn't do it right away so I had to .bv. make an appointment for the nedaeverything else was just very good ay
All I can say is thank you.
I will not take my car any where else. Jamie is the best. Thank you for the great job on my car and the great customer service.
Vehicle Make : Mitsubishi
Awesome job on the work done to my vehicle!
My car was repaired in timely matter & everyone was courteous.
Your the Best in town! Looks better then the day we bought it.We will always bring our cars to you.
Repair was done to my expectations. Completely satisfied with look. Am questioning why my fob no longer works after being in ABRA's hands?????
Great experience. Rob was great!
Nice job again guys. Thanks for the help.
My car looks great and I was kept up to date on it's progress!
Very happy with the job you all did.
Great job! Paid exactly what quoted and was pleasantly surprised they vacuumed out the inside of my car and gave it a car wash!
Excellent service, quick and kept me up to date on status of my vehicle. Very pleased. Thanks
I think the work done was awesome...the car looks like new and the timing was done excellent. I'm satisfied with the labor time and work..thank you
Job while done, car looks bran new
Did a great job with final product and communication during process.
ABRA Auto Body & Glass did a Great job on my car.
Great job in restoring to factory condition
I have used your shop for windshield replacement and repair. Most recently for a PDR on our tailgate. All have been the best service we can expect! Our tech Dwight Mikkelsen is always very helpful and on top of everything we need. Thank you! Neil L
Thanks for the updates throughout the process. My car looks great again. Thanks again.
Work well done.
Very professional and kept you informed step by step
Completely satisfied thank you
you guys are amazing. My repairs looks flawless and perfect as if the damage has never happened. This is the second time I took my vehicle to your shop through progressive insurance and your services are second to none. Your team is very professional and I love the quick updates on repairs through text messages and phone calls. The service on my vehicle was very quick and I felt it was expedited. I was very surprised by that and happy that I'm back in my vehicle. Thanks to the body shop guys for putting in the work to get my repairs done. I greatly appreciate it. I've always recommended your shop to everyone and will continue to do so. Thank You!!
Went out of the way to help me with time limits
Jamie is fantastic to work with. My car looks perfect. I will
continue to be a loyal customer. Thank you!
Looks great. Great staff.
Looks superb. Thank you very much
I was very impressed with the quality of care I was given. My car looks great and I am well satisfied. I will recommend others to Abra.
The repairs were completed in a very timely manner. The staff and the mechanics were very professional and made working with them, I would recommend anyone to ABRA.
My car was nice and clean and smelled good. Was so not expecting my car to be cleaned that well. It was unexpected and much appreciated. Thank you. The body work on my bumper was amazing and the extra mile rob took to try to find why my heater wasn't working was over the top. Thank you again.
Tremendous work. Keeps this easy and stressfree. Liked the addition of text updates throughout the work process. Let me know that I wasn't forgotten and my vehicle was in good hands. Thanks for a great result!!
I have always trusted my truck to you. I believe I have had my truck in for service with you three or four times and you guys are excellent! I trust no one but you, thank you.
To early to tell how it will look after the repair ages. Whether the parts stay in place and the paint does not start chipping off the plastic parts. Been there done that. It is the test time that separates the good the bad and the ugly.
Great communication throughout the process and everything was just as they said.
Tune delay in Working on vehicle.
Courteous, efficient and well- informed folks! Enjoyed the texts...keep up the good work!
ABRA did an excellent job of keeping me informed of the progress. The only issue was the last few days when things went quiet. That said, ABRA did an excellent job on my vehicle and would recommend them to anyone. Beautiful job.
I have dents in the rear fender that weren't there before and my side mirror is cracked and it wasn't before. The paint job on the driver side door is terrible.
We felt you went above and beyond. Very professional and liked how you kept us posted on progress. Great job!
Good work the dent is not noticeable as it was anymore,pdr made a big difference without having to do a repaint of that section.
Great communication and great care with using quality parts. I appreciated their diligence.
Awesome staff, great work!
OverAll I'm satisfied..awesome
Very happy got my vehicle in quickly and repaired it on schedule. Very friendly and kept me informed daily on the progress of the repair. Looks like new.
The car looks totally new, and the clear shield was applied smart and effectively. I appreciate the spots along the edge of the doors.
Got me in early, out early and done right. I hope not to need ABRAut if I need bodywork this is my first choice.
Rob selting was great to work with and the entire process at abra was pleasant.
Amazing customer service, thanks!
Thank you for a good job! Service was awesome!
Excellent service from first phone call to picking up my car after repair !
It seemed to take a long time for the repair but the finished product was perfection. Rob kept me posted continously along the way of the problems and the progress. Most excellent customer service and repair service. You've earned a loyal fan.
Great job and progress status communications
Thanks also for the cleaning of the inside of my vehicle!!
Every one that I met was polite and professional. Rob was very helpful and answered all my questions and addressed them in a clear straight forward way that I could understand. Thank you job well done
Rob was great at keeping me informed. Thank-you for everything!
Work looked well and vehicle was clean inside and out. Texts were annoying. Ocassional texts with real info fine, random texts with no info, bad.
I had an expectation that the vehicle would be washed after being worked on at the shop for a week and was surprised that it was still dirty in places on the outside and inside. Other than that, the customer service was timely and by very courteous people.
The car looks brand new. Thanks
Thank you for the call reminding me of the touch up paint. I will be over to get it soon. Tom C
Awesome customer service! Thank u!
Great customer service, completion ahead of schedule. Great overall experience!
Less expensive! Very accommodating!
Abra was courteous, friendly, and professional and our vehicle looks as good as new! Thank you
I enjoyed the funny texts each day. It lightens the situation, funny!! Ken was very pleasant each day when he called. You are doing it right with the customer. Thank you.
happy that it was done quickly. The dent and scratch was gone.
Vehicle Make : Volkswagen
Jamie and Sheryl were so awesome and helpful!
Communication was great, work was completed in time frame that was told to me, workmanship was excellent. Very pleased overall. Side note: Had 2 scratches on back door that Rob said they would buff out for me but did not get done. Would like to no if could still get this done. Thanks for the excellent service!!!
Excellent work-excellent customer service, especially from Jamie, Dwight and Lori!
The service at every point was awesome. I felt safe and informed. My car looks great. Rob Selting rocks!
Thanks to Robert for keeping me informed. The quick and excellent work that was done on my pickup
The team at abra did a great job! Thanks for taking care of my car. Love the text updates in the status also. Good job
Very professional and timely
My family has been coming to abra for a while now. They are the most truthful, proficient, and hardworking place in town. We are all proud to have a secure place to take our vehicles when they need to be worked on in knowing it's all done in honesty.
Vehicle Make : Mitsubishi
They kept me informed about the progress in a timely manner. I also liked the text messages I got, they are cute
Thank you so much! Amazing work
Great job. I will use you guys again if any situation comes up. Thank you. -Matt
Excellent service, timely repair, courteous staff. Rob Selting was very courteous & concerned for my complete satisfaction.
You did a great job and I enjoyed the text messages you sent about the progress. Thanks!
Great experience. Friendly staff. Painless process. And the text message alerts were a nice touch. Will definitely recommend to friends and family.
Awesome repair job. Great customer service.
Excellent job, cleaned her all up looks better now then before. Did both headlights to match. Very happy
The job was done well! Thank you!
They did a great job. Customer service was also great.
The team repaired only the things that I wanted
I haven't had time to look at my pickup but thank you for fixing it. Thank you
Looks like it never happened. Thanks! Job well done, as always.
The repair work was excellent. However, the customer service that I received was less than pleasing. While someone else's insurance was paying for the work done, I would have been nice to be treated as the primary customer. I had a out of town funeral trip come up for the week my car was due to be repaired. My drop off day was not affected by the trip but I called to see how long the repair was going to take to see if my one day trip would fit into the repair time. Robert Selting would not give me the timeframe but wanted to move it since he felt the the paying insurance company would not want the rental car sitting at the airport while I was gone. I agreed to move the drop off date back over a week and asked if I needed to reschedule the rental car since he was the one that set it up originally. He stated that he would take car of contacting the rental company. He did not and in the midst of trying to wrap up work in the office before leaving town I received a call from the rental company wondering whether I still needed the car that day. When picking up the car after repairs, Robert sat at his desk while the receptionist had me sign the warranty paperwork, handed me my key and paperwork, and said "Thank you." Previous experiences on car repairs I have at least had someone go over the work that was done while looking over the car. If that is ABRA's policy to not do that then it will not earn any future business nor the recommendations that brought me to ABRA in the first place. The person that owns the vehicle, regardless of who is paying is your customer! Since Robert Selting appears to believe that the insurance company is his customer, I will be sure to share with USAA my experience with ABRA.
Ken is an awesome manager. You guys rock!
Awesome job! Excellent customer service
Very nice job, super satisfied!!!
I was kept up to date in the progress of the repairs and that was greatly appreciated. My car looks great. Thanks for doing such a good job!
Rob had excellent customer service and follow up with the whole process. Very organized and efficient.
Vehicle Make : Volkswagen
I have been totally satisfied and happy with the service I received from Abra you all are very efficient fast and did a fantastic job on my bumperthank you all very much
The service was amazing from the front door to the back door. I will trust Abra with all my repairs in the future. Except,hopefully there won't be any needed;-)
These guys are top notch guys. Easy to talk to and always helpful in every way possible. I've been bringing our vehicles there for the four years. Window repairs and hail damaged vehicles. They get us taken care of and it's always a joy working with these fellas. Rob has been working with us on this last one and it's been a great experience. Thanks so much for takening pride in your work, it shows.
The ABBRA team did an outstanding job with the repair of my vehicle. I really liked the text messages that I received almost daily. I also like how I was personally called and given an update.
Quality of work was excellent, customer service was very good. Especially appreciated the daily email updates. Very satisfied overall.
I was very pleased and impressed with the speed and quality of the job!!
Thank you so much for taking care of my car. She is more beautiful now than before. I appreciate it. Tens all across the board. I would definitely recommend you guys.
Very satisfied customer.
Terrific service and customer care from everyone. jp
Have your people call me. Too long to explain in the form of a text!!
Car looks absolutely great and finished in great time.
I couldn't be happier with the customer service Rob
Selting provided me. He worked hard to get my vehicle done
Within a time constraint I was dealing with. He was helpful and diligent in meeting my needs. In addition, the work done on my vehicle is exceptional.
Thank you very much!!
Every one was nice and repair went smoothly
They were courteous and helpful!
On time / on budget-- looks good. Thanks Abra
I was surprised to see my entire vehicle cleaned inside and out when all I had done was a rear bumper replaced. Thank very much.
Thank you so much! My car looks great! Very happy with the service through the whole process. Thanks again! I will recommend your shop to family and friends! Super service!
Keep up the amazing work! I always have to you guys and recommend you to all my friends
Thanks for taking care of all the details with USAA and the rental company. Great job Robert.
Overall, exceptional...my contact person was great, the work appears great so far, the texting information is a great idea..but... It's over done. I got the touchy feelie like I had a puppy at the vet, or a kid at daycare. Too much fluff...thanks for everything, happy with the work and staff!
Very professional and timely. Appreciated the updates as work was progressing. Never concerned whether work was moving along as anticipated. Efficient process in working with the insurance company. Very satisfied with the outcome; felt the job was thorough.
They did a great job on my vehicle & I appreciate having it back so quickly. Thanks!
Everyone I came in contact with was very positive and professional and given their temporary working conditions is outstanding.
The quality of workmanship on my GL450 Mercedes Benz was top notch.
I would gladly recommend Abra to anyone in need of auto body or glass repairs.
Sincerely, **** D
Great customer service and my vehicle looks excellent! I'm beyond impressed and will be recommending you to every one of my friends!
Done faster and less costly than expected. The one glitch was promptly and fully addressed. Good job!
ABRA did an amazing job fixing my Jeep Grand Cherokee after I was rear-ended. They kept me updated through the whole repair process by text and phone calls! My car looked awesome when I picked it up and I know it was a very challenging repair! Rob was very helpful/accommodating when I had concerns after I took my vehicle home. Thank you for all your hard work!!!
Great job exceptional service excellent wait time
Your people kept me informed on what was going on. I am pleased.
Vehicle Make : Volkswagen
Even though my repair was small, the service was great!
Rob was excellent good service present experience
My pickup looks spectacular thank you so much
Thanks for the great job you did for my car. also the Customer service was awesome,everyone was very nice and helpful!
I am very pleased with ABRA, the go to people
I was very satisfied with the job Abra did with the repairs to my vehicle. I also appreciated the text updates as well as the phone calls to keep me informed and up to speed with the progress during the repairs. I will recommend Abra to anyone needing repairs done. Thank you for your service!
Pleasantly surprised that inside of vehicle clean!
Repair was good. Conflicts over my deductable were frustrating, especially so when the glitch was discovered a month ago and I had my agent call your store to straighten this out. Oddly, it took only minutes for your store to make calls and get the right info. Why this wasn't done before now so my wife didn't have to feel like everyone thought she was trying to pull something over on them, I don't know.
Otherwise all went good and work is excellent.
Its all good and looks brand new.And i love it they clean my car too outside and inside.
I am happy with the results and how quick they got it done.
Frequent updates on repairs, timely manner & customer care and satisfaction were great1
We are very satisfied with our complete experience with Abra. They are professional, efficient, and my vehicle looks awesome! Thanks especially to Rob for his great friendly assistance!
Rob and his staff on Rapid City were caring, helpful and fully fullfilled my expectations! I will spread the word to all my friends and relatives in our area! Thank You for making a difficult situation seem less painless. I had my car back in 9 days after having to fix 4000 worth of damage. They tried to use a recycled.window and it was too scrat hed to meet their standards and ordered a new one for me instead of making it work...and still met a proposed deadline for my car to be back for my trip I had planned. THANK YOU RAPID CITY ABRA!
I was very happy how I was kept up to date on the progress and how the serviceman(Rob I think) was very professional and informative. Hard to find better service anywhere I would think!!
The people are great to work with we will be back for more work thank you very much for the work
Vehicle Make : Volkswagen
Absolutely perfect..my car looks better tan new...thank you!
My experience at Abra was fantastic! Everyone was extremely friendly. They repaired my truck in less than 36 hours! You wouldn't ever know that it was damaged.
Thank you to the Abra staff!