They did very well keeping me informed about what all they were doing and how much time it would take.
Nolan provided excellent service and kept me informed about the work being done on my car . I'm always have been happy with the repair work on my car
They were very helpful,courtious,friendly,knowledgeble,attentive to details professional. He kept me updated on their progress. I didn't have to call him, he called me. I would highly recommend family and friends to go to ABRA for any vehicle body service. They are on the top of my satisfaction list!!!!
Thanks for making the process so easy!! Continue servicing your customers like how I was and you have created a great business model. Will recommend Abra to all my friends and family. Very professional and appreciate the communication via text during my repairs. That's a great service!!
Very appreciative of the professional and timely manner
in which my Mercedes was repaired to as new condition again.
Crystal was very good about keeping me up to date and taking
Care of everything to get my repair work done. Thank you.
Nolan was great - Very professional and friendly.
I was very happy with the care I received at Abra. Your team was able to take me to work and drop off my car so I didnt have to go through the hassle of finding someone to give me a ride.
Did a great job! My customer rep. was outstanding!
I think Chris did an amazing job. The people doing the work are true craftspeople.
What a wonderful experience, once again! Timely, efficient and my car looks like new. ABRA is fantastic. I'd recommend you folks to everyone.
Well done. Good communication and returned the vehicle completely clean.
Great job only thing that disappointed me was that they told me they would get me a loaner vehicle but that did not happen. But the work on my car I am very happy with.
Everyone was professional and service was great!
Just wanna say Thanks for everything !! You guys all the best ????????????????????????
Nolan was great! He kept me updated the entire time and delivered the car when promised. He and your office staff , Alice, is one of the reasons I always return to Abra when I need repairs on any of my vehicles. They are always friendly, and very helpful!
very happy with the work and also the updates i received while being worked on
Crystal & Nolan are great. Excellent follow up, kept me advised of progress.
Vehicle Make : Mitsubishi
Very satisfied with the customer service I had during the total process.
Everyone was very professional and kept in contact with me. Very happy with the results of my repair n
Vehicle Make : Mitsubishi
My car looked brand new again...didn't even look like it was wrecked at all...very satisfied customer...appreciated that the inside was clean also
You guys did a great job thank you
thank you for the excellent and professional communication throughout the entire process!
Nolan was great to work with. The people who fixed our dents did a great job! I really appreciated the text updates.
Staff were very friendly, helpful and professional.
Great job. Really liked our insurance guy. Sorry my old brain forgets the name. Thanks for everything.
Ryan was very helpful and friendly. Great service all around.
My estimator Ryan woods did an excellent job of finding all the damage and explaining what would be done to fix it. The whole shop did an amazing job getting the repairs done in a timely manner.
Kyle was very informative and delivered exactly as promised.
The entire team at Abra made the process easy. They kept me updated every step of the way and had the repairs completed in very timely manner.
Thankyou. I Appreciate the way you treat people in your business and the way you make "yucky" business for me, turn out to be not so yucky, after all.! Great People doing Great Business!
Nolan and the team were great to work with
My wife and I are totally satisfied!!!!
Ryan was very helpful and communicated with me well throughout the process. The car looked great when returned back to me, and running smooth. Thank you all for the help! I'll be back in the future.
Wonderfull experience. Was very happy with the work that was done. Every was extremly helpfull.
We are satisfied with repairs and extra effort to make our car good as new. Out sincere thanks!
Amazing job done quickly! I appreciate all the help I received, without Ryan I don't think things would have gone as good as they did!
Great service. Friendly all around. Convenient.
Incredible service from beginning to end. The friendly people made getting my car repaired a painless process! I will definitely use Abra in the future.
Stayed well informed during the entire process.
Nolan was absolutely awesome in keeping me informed of the progress and seemed truly sincere about caring about my vehicle and my happiness. I love dealing with ABRA because they care about the customer.
I also appreciated the clean car inside and out. Thank you
Dan is outstanding. He was very kind to me and did everything he could to help.
I had stopped there because my husband had dented my car and I needed to get an estimate on how much it would cost to fix everything. The guys with the cool beards hot me an estimate really fast and even took my car in the same day. They did a great job getting my car done in a short amount of time and keeping me informed about the repairs. I had a great experience there! They had seamless customer service. Thank you for a job well done! ????
Good experience. Good people
Great customer service and I would recommend them to Antone.
Abra did a great job on my repairs and made everything simple. They were very helpful throughout the whole process and I had my car back in two days. Definitely helped take some stress from the situation. Thanks!
Very polite and great customer service! Went above and beyond expectations and appreciate your help!!!
The best body shop I have ever dealt with!
I have never been treated as well as I was from the moment I walked in from my damaged car until I was able to drive out with my repaired car. The courtesies afforded me by everyone involved throughout the repair process were absolutely first class. The biggest surprise was when I got into my car to go home, it had been COMPLETELY detailed - Not just outside but inside as well. BEST EXPERIENCE EVER (under the unfortunate circumstances)!!!!! ....Thank you, Arthur Parsont
Done on time, cleaned up more than I clean it, good communication.
Repair incomplete. Please stop texting me.
Most satisfactory automotive repair experience ever!
I thought the service from my first telephone call to a loaner through the finished repair and working with me to exchange vehicles was as good as it gets. Thank you
Looks Great,Runs Great,the only question I have is about the model listed,(guess its something I should talk with dealer about..and I have..)On paperwork says Optima LX,ask dealer about, he say you just turn headlights on,leave. On some cars I'v rented past few years,yes,thats the way I did it,but on some there was DRL setting?
Dan was excellent to work with. He did a thorough job explaining everything to us and was very professional. We appreciated that he called our insurance for us when our insurance forgot to call him. We liked getting text updates as well as updates from Dan. Dan made us feel valued as customers and my husband was happy with the work done to his car. We would highly recommend Dan in the future.
Ryan and his team we great and did a wonderful job, thanks for the great service and quality work!
No complaints. Got my car back in good time and it looks great! Thanks!
My phone thought I hit "no" on the satisfaction answer. To clarify I was satisfied with the work performed on my vehicle and it is much appreciated. Thank you
Dan did a great job treating me well and keeping me informed. The work compete was also well done. If there was one thing to make the experience better it would have been to call me about a slight dent and scratch adjacent to the driver side rear mud flap being installed, which I may have elected to repair as well. Otherwise the service was excellent.
My vehicle looked great when I picked it up. The team exceeded my expectations with not only the repairs but the superior customer service. Should I ever need repair work done again, I won't hesitate to call.
Thanks ABRA auto body and glass ,I can not do it with out you but ABRA auto body and glass make my car look the best .keep up the great works.ABRA auto body and glass is a best customers services ever. Thanks you so much for every things .
Great work and speedy also. Thank you
This is the second car that USAA has recommended I come to Abra for repairs with.
I find the customer service is very polite and informative.
The gal at the front desk was pleasant and allowed me to get my car estimate even though I was about 30 minutes late.
Dan was very informative and cared about my situation.
Great service including repair, estimate, and shuttle. Appreciated the daily updates.
Everything was handled very professionally
Great customer service and excellent repair work. Totally happy overall.
The customer service was great. The workers genuinely made me feel like they cared about the service of my car
Vehicle Make : Mitsubishi
Very good service. Appreciated the updates and good communication. Would certainly go there again!
Excellent service from Marty and Dan!
Looks awesome, well worth it
Dan was excellent. I was kept up to date at all times and my vehicle was repaired sooner than expected. This was just another example of exceeding expectations. I am very happy with Dan and the entire Abra crew. This business and the level of customer care and appreciation goes hand in hand with the service I receive at Luxury Automall. Thanks again to Dan and the crew for the great work and Speed of service. It is greatly appreciated and I will do all I can to send business to you.
Loved the service and my car looks brand new!
The communication via text message and several phone calls was very helpful and appreciated regarding the status of my vehicle during repairs. The customer service improved from another time we used your business. Satisfied overall.
They were great in keeping me updated on the status of my repairs, and were also very thorough in explaining the repairs before sending me off. Great personal attention!
Satisfied keep up the good work
Love it will be back for sure
Dan & Team did a great job repairing our vehicle and also keeping us informed daily on its progress.
You guys always do excellent work, and stand by your product. You're reliable and you always go the extra mile.
So far I'm happy with the results.
Great job on my F350. Looks great.
Vehicle Make : Volkswagen
It was nice working with Dan. He is very kind and patient!
Ryan was great! I loved that my car was even detailed on the inside when I got it back. All the extra effort really means a lot! I will definitely do business again. Thanks ryan!
Really appreciated the professional manner of everybody. Also, very willing to answer questions.
Great service good repair and you guys went over the top by with the auto detailing inside and out. Thanks!
We were told our vehicle would be repaired in 2 weeks. It's been at ABRA since 14 November and still isn't done. We been told on 3 seperate occasions that is is done but when we went to pick it up and pay it wasn't done. We went to pick it up on Monday and the hood was on crooked and there were scratches all down the side so we left it there to have it done right. Now we are being told that there is a problem with the rear panel and STILL don't have it back. This has been a very bad experience overall.
it was a long process to get all those hail dents out but my car looks fabulous. Thank you so much for making it look beautiful and new again.
Great work, friendly staff, answered all my questions.
I can't believe how awesome my car looks and how easy ABRA made the whole process for me. It is incredibly rare to find such sound work quality and customer service. I hope I'm never in an accident again but if I am, there's no way I'd go anywhere else. Thanks and stay blessed!
Nice people but very unorganized. I showed up for my scheduled appt and they said they were backed up and couldn't take my car but never called ahead of time. I was put on a waiting list but never got a call. After two months I finally had to call to get in. Then the rental wasn't set up for me when they said it would be. The work was great once I got in, but not all was complete so I have to come in again later. I might just choose somewhere else. Like I said, great people just poor organization
Only complaint was I never received a call staying my window was in I had to call.
Wonderful customer service. Very prompt and staff appears to really care. Personal people.
Nice job but still a little glass in back seat.
They Were so nice and polite and kept me completely informed!! Wonderful people!!
Stayed on task. quality of work good
I was in a time crunch and Dan &Ryan went out their way to help me.
The car looks nice but I was very unhappy with the service from the service manager, Dan. I believe he forgot he was to have the rental car available the morning of 8-19 as he had committed to doing. When I then needed it and expressed my frustration, he did not acknowledge the error or apologize but instead was rude. It was 24 hours later before I had a car and I had to cancel appointments and rearrange things and it really caused me some difficulties. I was not kept well informed of the progress. Aug 21st, he left a message that the car would "probably be done next week". No further contact until I called him late on Sept 2nd, left a message and then heard back on the 3rd that the car would probably be done "tomorrow". On the 9th, I got it back. It does look nice, but I am not happy at paying 600 for poor service. I would not recommend Abra to others. Connie B
Dan was great! He kepte updated each week and was very friendly. I would highly recommend Abra to anyone!
I was thoroughly amazed at the professionalism and care that your team put forth during my cars stay! Thank you so much and I will refer you to friends and family!
Thanks for the great job. Looks good! See you next time we have auto body needs.
Dan was awesome. This is the second time we have used Abra for repairs and just as before the job was perfect. My car looks better than the day I bought it!
I was very satisfied.. They did a great job on my car!
Very happy to be on the road again!
Vehicle Make : Mini Cooper
All went great until I picked up my car. Several things that were fine when I brought the car in were in need of fixing when I picked up my car. My window on the driver side did not close. That was adjusted however then the auto close was inoperable. I found my rear view mirrors to be turned and inoperable. The dial also appears to be broken. There is a great deal of paint overspray on my fender. The sun shade for my sun roof was missing and unable to be found. Because my car wasn't ready at the time scheduled and confirmed, by ABRA, I was so late to work, I lost a vacation day. I live an hours' drive from ABRA and now must find time to drive back to Sioux Falls for repairs that didn't need repairing when I brought the car in. Along with finding time, I also have the expense of gas and an additional 100 miles on my car. I am quite disappointed with not just the cream color paint overspray on my black fender, but the condition of my car when I went to pick it up.
I was very impressed with how much faster the work was completed and how clean and great my car looked afterwards
The good looked fantastic
I only had a certain budget I could sick into the vehicle to make it operational and they stuck to it and did a great job
Abra was amazing to work with. I had the best experience from the day I came in for an estimate to the day I picked it up car. They took care of me and my BMW looks perfect. I would recommend Abra to everyone. Awesome experience!! I picked up my car and haven't had such great service in a long time. Thank you Abra for making this the best experience ever.
And this in same door
Did a great job and thanks for cleaning the inside of the car!
I would like to of had a better explanation why there was a delay in getting my vehicle repaired. It was an inconvenience that the vehicle was done in the designated timeframe. It felt as though they didn't order alk the correction parts.
They painted my bracket professionally and then installed it for free... I really appreciate that! Thanks
It was great to know that my car was in good hands! I take my car to Abra with all of my car-care needs! You work with me on every aspect of the situation and I really appreciate it! I tell everyone to go to Abra! Thank you!
Dan was wonderful. My experience was better than I could have imagined. Thanks
Thank you! It was done before the estimated time!
The customer service manager was very polite and professional
Thank you to everyone at Abra for doing such a wonderful job on my Rogue. Seems like every complication we could encounter actually happened - but the end result is gorgeous. You guys are the best!
well I was told to bring my car in Tuesday night so that they could work on it all day Wednesday and have it done Thursday at the latest. Friday came around and haven't heard anything for anybody about my car so I called only to find out they hadn't started on it yet and wouldn't be done till the following week. the following Monday I stopped in to check the progress at 5pm cause I had felt like my vehicle kept getting pushed back and nothing was getting done, to see that it looked like they had just started working on it a few hours before I showed up. now today I went in and paid for the work done and then had to go get a truck and a trailer when I arrived I did a thorough walk around of my car and discover a new dent in my driver side door no one was there when I picked it up so they will be receiving a call tomorrow
Repairs look great. However contacts with ABRA were missing. I was told I would receive updates on my repairs. The only update I received was when I called and when the repairs were complete. Also I received a call about three days after I had received an appointment asking if I wanted to make an appointment. I also had a feeling the parts needed handn't been ordered on the 14th and were not yet available when I arrived for my appointment and thus I had to use a rental car for 7 days rather than the 3 to 4 I had been told the repairs would probably take.
I have used your services for years. Always good work at an acceptable price.
Great responsive service. Would refer you to any potential customer.
Car looks great. Nice work!