The first time I took my car to be repaired, ABRA told me 2 days. The mechanic that was supposed to work on my car got sick. I took my car out bcz no car rentals available. Second car appointment, ABRA told me 3 days my car would be ready. On the third day I called ABRA & they were unsure my car would be done!! The insurance provider only allowed the car rental for 3 days. So I called Nodak & told them about my situation. They weren't happy about renting the car for the weekend. So they called ABRA & she called me back to say my car would be ready that day. I replied, are you sure? She said, it will be ready & if it isn't call me back. I told her thank you.
The staff I delt with (mostly Dave) was very friendly. He kept in touch with me regarding any issues that came up with the vehiclw. I was impressed with the work that was completed.
You guys were beyond wonderful to work with!! Dave was excellent in keeping me updated and informed about how things were going with the insurance company. He eliminated a significant amount of stress I had. Justin was also great about explaining the repair process! I also appreciated getting a nice clean vehicle back...that was really above and beyond. I can't thank the team enough!!
I wouldn't trust anyone else. Always great customer service and exceptional craftsmanship.
Excellent service! We are new to Bismarck businesses and are so pleased we found you!
We'll definitely be back for all necessary repairs! Thanks too to Dave who walked us through the process!
Great service by your employed
Excellent service and workmanship
Vehicle Make : Volkswagen
Great job -- no surprises-- will continue to go there auto body work!
Looks better than new thanks so much!
I was a couple of times that my car was going to be finished and it ended up being over a week past I was initially told it would be done. I was told I would be called on 8/31, and never received a phone call. I also called and left a message with a female employee, who stayed she would have someone call me as soon as possible. I never received a call back.
Service was fabulous and they helped me along ever step of the repair process. Thank you for handling all the insurance issues along the way
Confusion on insurance claim etc...
Very friendly staff to work with.
I was impressed with the updates and taking control of the situation. I did not know where I was going to take the vehicle after the accident and am glad I made your company my choice
I already sent an email explaining my issues.
Was told three days, ended up taking 17 days!! Calls were not returned and could not get information on progress.
Professionals and communicate well.
We are completely satisfied with the work you did for us. Love your personal touch. We will definitely recommend you to our friends and family. Thanks again
Very courteous and professional staff. Great service and top quality work. I will recommend to others.
Finishing up issues with bed cover replacement. But working through issues with USAA and body shop. Issue is not with shop, it is with replacement product.
Appreciated that you kept me informed how the repairs were going. Friendly and courteous employees who really made you feel they cared and we're concerned in getting your vehicle repaired and back to you!
KEEP UP THE GOOD WORK ABRA!
Car looked great when it was completed.
Nice work guys!
Great job on the car. Wonderful employees to deal with!
Vehicle Make : Volkswagen
I was pleased with the work done on my car.I was well welcomed by the entire team especially the receptionist. I will be happy to recommand ABRA to my friends and anyone who may need your service. Thanks
Said it would be done Friday, was not done until Monday. Was not even done when I came to pick it up at 5 pm Monday when it was supposed to be done. Was missing an emblem which needed to be put on and was dirty and not polished like I have come to expect from past visits. I did not have time to check everything over since I was now late for coaching my sons baseball, I checked the tailgate lock when I got home and it did not work! Called Abra but ring no answer at 5:45. Left it sit and drove my wife's car since I need to lock things in the back and that is now not possible. Very disappointed I will need to arrange to bring it in again and find rides, and be without a vehicle that I need for work again. I also have a non locking tailgate that just got fixed that someone could easily steal where I work downtown. I am not sure what took so long and what the last minute rush was for, it did not have that much damage. Very disappointed I will have further expense in this repair after all the money I paid today in deducing and rental. Have given you all of my business in the past but I am not sure I would recommend or come back in the future, poor experience.
They did work that was intended to be done good job to the whole staff
Very happy and will recommend
This was the best repair service I have ever encountered. The work was flawless, fast and the customer service outstanding! Best shop in North Dakota.
Everything went better than I expected. We thought, "ok, so we are getting our car fixed." We were given the royal treatment. The staff at Abra notified us and kept us informed daily. If I had to compare the service, we were at a 5 star hotel with chocolates on the pillows. Thanks for the great service!
A+. Great job, I don't have anything bad to say. We contacted State Farm, letting them know too. Thanks again
The staff very knowledgable ,very proffesionable! My car looks great!! Nice job guys! I would highly recommend ABRA! Thanks Vern!
Such a great experience- everyone was very helpful and kind- my car looked fabulous inside and out when I picked it up- thank you so much!
Friendly, professional, personable, and can be teased. Nice and thorough.
Friendly and professional.
Great service! Did a wonderful job and kept me up to date on all repairs. Also kept me up to date on when I could pick up my vehicle. Would recommend this body shop to all my friends and family. Cleaned up the interior as well! Which was so nice to get into a wonderfully repaired vechile with a clean vacuumed interior!
I am so satisfied with everything and everyone at ABRA and will recommend them to anyone!!!!
Dave McCormick did my estimate and was fantastic! He was very prompt with keeping me updated and Matt Buller also did a great job ensuring my customer satisfaction. Will not take my vehicles anywhere else for body work. Strongly recommend ABRA Auto Body! Thank you again!
Absolutely the best customer service , my truck looks great. I will definitely recommend ABRA to friends and family.
Very professional, pleasant and done in a timely manner
Vehicle Make : Volkswagen
The communication and honesty a long the way was amazing! Thanks Abra!
Abra has always done quality work for me and I recommend anyone for future business.
Superior work as always! Have had multiple vehicles repaired there over numerous years & will continue to do business with ABRA when needed!
Everything looked good but I thoughtt the fender could have fit better and the paint match better.
You people do a fantastic job and it's such a pleasure to come to your place of business because everyone is so friendly and treat us like family! Thank you So Very Much!! Gary M Hagel
There are two sections that seem to stick out further on the side that Abbra fixed than on the other side of the car. Also, the little strip behind the back door wasn't put on the way the original one was. The side that Abbra fixed does not look like the other side. The car is brand new - I would really like it back looking like it's brand new. Thank you
Very happy with the outcome, all folks involved where very professional.
Great job of keeping me informed of the progress via text messages & phone calls. Very happy with the results!
Very friendly staff workmanship looks very good.
Love every time I go to Abra
No trouble whatsoever! Staff was friendly and welcoming and helpful! Will definitely recommend Abra!
Matt Buller (Bismarck location) was great to work with. He was very friendly and worked to ensure that I was completely satisfied with the service & quality of work done on my vehicle. It took 2 days longer than it was supposed to, but Matt apologized and made sure I was taken care of!
Great people, great job, could not ask for more. Very very happy!
Communication was lacking. I would have to call daily to get info on status and it was always being pushed out by one day each time I called.
I thought the everyday emails/updates were really nice. It was nice not having to worry about what's going on. Very satisfied with the customer service.
The work was excellent but I thought it took longer than it should have since it was mostly replacement of parts and very little actual repair effort but the final result was good.
Good communication nice people
Fantastic people and great work! First rate in every way!
Thanks for the great service!
I was blown away with the customer service I received.
I absolutely love working with Abra in Bismarck. These guys are so professional and excellent to work with. Matt, Jeremy, Travis, and Bob do a great job. I worked with Chad as well and he was excellent too. Class act you guys! Thank you for everything you do.
Project came in under schedule and vehicle looks great.
Excellent customer service and repair work. My vehicle was returned to me repaired cleaned inside and outside in a timely manner I was very satisfied.
THANK YOU for the EXCELLENT SERVICE
Travis was courteous and helpful, and he explained necessary repairs! I appreciated the very prompt and efficient service.
As always a job well done and in a timely matter. Thanks to all those at ABRA Autobody.
Great service and great job
I had an appointment to get my vehicle repaired on February 3rd, 2015. I dropped it off on that date and was told it would take about a week or so to repair. I asked to get a call with an update on my car that Friday and did not receive one. I called on Monday and was told that they needed to order a new bumper and they were waiting on approval from the insurance company. I know this was not ABRA's fault but i was frustrating for me. I than was told that my car would be done on the 20th after receiving the necessary parts. I called them on the 20th to see when i could pick up my vehicle and they told me that it wouldn't be done till later next week. I finally got to pick up my car on the 24th after not having it for 21 days. I guess my chief complaint would be that i was never contacted for updates. I always had to call and didn't even receive a call that my car was done. I would suggest to try to have better communication with your customers when plans and dates change.
They went out of the way to do extras that wasn't part of repairs. I am very satisfied.
Thank you for all your help, especially Chad for going out to the airport with me and helping me with the car seats. You all did a great job and quicker than expected!
I had an a one experience! The staff was helpful and professional. I would recommend Abra to anyone!
Excellent work! I was also very impressed to see that they had cleaned my car after they had repaired it!
All of the people at ABRA were great, even staying a little late so I could pick up my car when it was done. The periodic email updates let me know what was going on, and every interaction I had was absolutely friendly and professional. Thank you.
My truck looked good before my accident, but it looks even better now. I am very happy with the job the guys did, and they were very friendly.
It was the best service. Very friendly staff
We were very happy with the quality of workmanship and the end product! There was an issue with the delivery date but they kept us up to date and were very professional! I will be back if I ever need bodywork done in any of my vehicles. I will also be recommending you if anyone I know asks where the best place to go for bodywork is!!
Excellent customer service from Bob.
Very polite fast and affordable
Nice and fast only three days, and back on the road thanks a lot job well done
I was very impressed with the friendly atmosphere and loved the quick and excellent work done on my Jeep. I was also appreciative of the rental I was given while my Jeep was being worked on. Travis is very helpful and kept me updated every step of the process.
Everyone at ABRA was so friendly and they explained everything so well. My car looks great and I'm happy to have it back! Thanks Matt, Travis & Bob!
I have have used abra many times. They do excellent work. Travis is a very good at his job.
I was completely satisfied with the work they performed on my car. I was also very happy with the way I was treated. I would highly recommend them to anyone.
Your team provided a more reasonably priced fix and the end result looks very good.
Took longer than we were originally told
Very helpful in getting repairs done to vehicle.
I appreciate the service & the desire to have repairs done right!
Bob was great to work with. Vehicle looks great.
Nice people at Abra. Good communication during job. Good work on vehicle. Left the car sparkling clean.
Will never take my vehicles anywhere else! Excellent service and workmanship!
Very professional and done in a timely manner. Thank you!
Had last 3 cars done at ABRA. Very much satisfied eith the work done.
As always. Fabulous job done by Abra. Ken Lammers and his staff are very helpful and do immpeccable work! Thank you. Looks like brand new.
We are not done completely yet one more dent left
Matt is the one who assisted me. he was very thoughtful to the needs of my vehicle I like to thank him and the staff that helped get me back on the road in a timely fashion.
Car 2013 Nissan Altima was returned trashed!!! Chemical spill ruined front passenger leather seat. Numerous other abrasion stains on back leather seat, headrest, back of seat, inside of door, back dash, and console, scratches on back window and trim, loose bezel fit. Pressure stretch in leather from kneeling on back seat. I have pictures. Please insist on seeing them. I cannot believe our car was returned in such a couldn't care less condition. I am absolutely appalled!! I CANNOT believe anyone would just return someone's car like that. You have done good work for me in the past but this experience has shattered my trust. Truly, I can hardly sleep. I just can't believe it.
Excellent job very friendly
Tom did a fantastic job lining everything up. The rest of the staff were wonderful to work with!!!!! I will be back.
They got my estimate done right away without an appointment. They were very busy. They kept me well informed with the progress via text and phone calls. They were fast. Dropped it off Monday am, picked it up Wednesday pm. They were very friendly. I would recommend them to others.
Awesome customer service.
Everything went very smooth, what a great place to have a vehicle repair done right the first time. Thanks Tim
Thank you for the great job you do!
Extremely happy with Matt.
Everyone was very friendly and I appreciated how helpful everyone was. The courtesy drivers are also great!
Great job. Fast. Car was spotless after repairs.
Great service esp. With rental coordination.
Thanks for your commitment to service I was very satisfied with the service u gave. Thank you
I have not used ABRA you are sending texts to the wrong number.
Great customer service - Matt was fantastic to work with. The shop team did a great job on the vehicle; looks like new again. Much appreciated guys.
Very helpful and polite as well as competent.
Staff is very friendly and very helpful and professional !!! Loved my experience there !!
You guys did an awesome job. I am definitely a satisfied customer. .. Thank so much.
My van looks beautiful and the folks are really nice.
Repair took a day longer than expected and one of the replacement parts is discolored.
Abra did an awesome. Travis was wonderful to work with. He is truly an asset to your company!
Great customer service! Work was excellent!
the guys at the desk were very friendly and went the extra mile to make sure i was completely satisfied. job well done. keep up the good work.
Great job was done. Great customer service and really appreciated that they cleaned the car in and out before we picked it up.
I would like to thank the guys and gals at your shop. As they did a quick and great job.
You did a wonderful job. From when I called to set up the estimate to find out The amount of damage to the time I picked up my car after it wad repaired. I would recommend ABRA to anyone
You did a fantastic job on my truck. It looks better than before the accident.