Shawn & the staff was very friendly & professional. The text messages were cute. Fridays text said everything was on schedule & if there was a problem they would call. I waited until 4 on Friday and I called but was told my car would be ready on Monday. Monday i called again around 4 to be told my car would be ready Tuesday. The car looks good but I think the customer service dropped the **** on keeping in toucher by making a simple phone call.
Very happy with all services completed. I had some outside issues that arose a couple of times that delayed me being able to bring my car in for repairs, but Eric and Christie were absolutely amazing with all the help and outstanding customer service they provided!
Professional, customer oriented service and the repair job looks great. Thanks for the great job.
Shawn Nour was exceptional
He was extremely professional and helpful
He went far beyond what would've been expected
He made sure our needs were addressed
The office staff was also extremely professional and answered our questions and calls promptly answered
What started out stressful because of the tow truck company ended happily because of your staff
Give them a big raise
We have told everyone about this great experience
All the things we talk about before the work was done were done very well. Also they touched up the paint on some spots I forgot to mention. The service was very friendly and informative. I liked being updated by text of the progress. Over-all a great experience.
Excellent work, I have been to several local body shops in years past and Abra is bar-none the best. Quick, efficient turn-around and fantastic work getting my 2005 Corvette Z51 back on the road again!!! They even detailed her so she is in fantastic shape...Thank you! -Mark, Asheville, NC
Great service, immediate responses, excellent workmanship
ABRA did a wonderful on my car. Erik who co-ordinated everything was very pleasant and explained the project thoroughly.
They did a wonderful job. Their entire group there is great to work with, but I have to say Eric K is great! Very responsive to questions and very accommodating to our needs. Thanks so much.
I appreciate the progress reports via text so that I don't have to keep calling to find out.
The staff did excellent work. They were friendly and thorough. They kept me informed on the status of my vehicle. They even cleaned the inside of it! My car looks great. I am very pleased and would recommend them to anyone looking for repair work.
Very professional and friendly service. Thank you
The work looks great, however, there are two big scratches in my leather steering wheel that weren't there when I dropped the car off for repair. I will be contacting you tomorrow to discuss this.
The staff was great during the intake process. They did a great job fixing my car in a timely manner. I appreciated the updates through text messages.
It is always a pleasure to do business with the people at Abra.
Love the calls and updates
They did a great job on my F150. You can't even tell there was even a dent on my fender.
Process went very well. Work was completed on time (early actually) and everything looked great. Thanks.
My only issue with the experience is that the car was released from the impound lot on a Thursday and when I called the following Tuesday the estimate was still not started. Once the work was started I was kept informed of the progress and the car looked and rode great when the work was complete
Took several more days to complete than originally quoted but overall a good experience. Team was good with communication. Thanks
Vehicle Make : Mini Cooper
The staff at ABRA was totally amazing. I was very totally 100percent satisfied and then some. Thank you Asheville ABRA posse????BLKMGWMN
Eric was great. Kept me fully informed from car arrival to pick up.
I was impressed with the way you kept us how you were coming along with the work.
It was fine. Took longer than expected but nice people and good end result.
Ryan, our collision appraiser was Awesome. The shop was great as well. They were able to answer any questions I had. I would definitely recommend them to friends. GREAT JOB to all of you!!!
Abra went above what was required toake me happy with the repair. My car looks great !
Lucas was excellent at getting
my car in and getting the repairs done quickly. The repair job looks amazing!
Thank you! Everyone there was so polite, professional and helpful!
My car looks fantastic! Thank you to all who worked on it! I will be more than happy to recommend Abra to anyone I hear of in need of auto body repair. Thanks again.
Very professional staff. Job appears to look like a brand new car. Appreciate your guarantees on your work.
Thank you Eric and the rest of the ABRA team!
I had a wonderful experience with this team! They are so polite and willing to help! I will continue to recommend to everyone!
Every person I talked with did an excellent job in providing me with information regarding my repairs and answered all questions that I had. I appreciated their assistance also in the rental car process. I will recommend Abra to all friends and family.
Excellent work excellent customer service
I followed Ryan Davison to Abra. He is fantastic. Car looks fantastic too.
Honestly the best customer service (calls &I texts) to keep me informed.
Great job setting expectations. I would highly recommend you
Outstanding customer service and excellent work looks brand new!
The door handle on the rear passenger side is still damaged.
Really appreciate how friendly all staff members were. And the car looks great. Thank you!
Great job, friendly service,I will definitely recommend ABRA to friends and family
Vehicle Make : Mitsubishi
Erik was amazing at keeping me informed about my car. He helped answer any questions that I had. I'm thankful a lot of time and care was taken in making my new car new again.
Friendly staff and excellent work! Thank you!
Trust established from the start, all questions answered accurately and without hesitation. Your team, especially Shawn Nour, were proactive, professional and took the stress out of an otherwise stressful event and day
I appreciated the text updates and consistently reliable information
From you receptionist, to Erik, to the manager, all were exceptional reps for your business. My vehicle was fixed quickly and correctly.
I was completely satisfied with the excellent work and service that I received.
You guys do incredible work that went above and beyond my expectations, thank you!
Thank you for finishing on time. Haven't noticed anything wrong but only had it for 3 hours. But so far we are very pleased.
Everyone was very friendly and helpful
Entire experience was great.
It was a simple job but everything went according to what they told me what happened. Car looks good
The team at Abra was wonderful. They kept me in the loop on the repairs and met the schedule they told me they would meet. I would absolutely recommend them to anyone. Thanks to Sean and his team for taking such good care of my car.
Apparently the insurance company refused to authorize some repairs, but they didn't tell us this until we picked up the car. As it was the Friday before a holiday weekend I couldn't reach anyone from the insurance company.
Also, the drainage channels in the trunk aren't sealed, which will funnel water into the tail lights whenever the car is driven in the rain. Eventually the wiring will corrode.
On a positive note the car looks good appearance-wise. There's no exterior evidence that the car was hit.
Lucas and other staff members were very professional and efficient in their work.
Lucas is great and goes above and beyond the norm.
Vehicle Make : Range Rover
Professional and friendly service, and did an amazing job on SUV!
They did an excellent job and I will be getting my repairs there again.
You can't tell anything was even done. Nice work very polite and helpful
Staff was very efficient and friendly .
The work to be done was explained professionally.
I was kept up to date on the progress by text message.
The job was done to my satisfaction.
I would recommend them to others.
Appreciate the text updates. Nice touch.
My truck looked like new. Thanks.
I am very happy with the professionalism and quality of work at Abra Auto Body and Glass. Excellent work! Thank you.
Great group of staff! Very helpful!
Communication near the end of the project was an issue as well as one incomplete repair (trailer receptacle). Quality of repair was good. Cleanliness of car upon return was excellent.
There were a few issues with my truck upon receiving it that were taken care of but I don't think should have happened. There was spray paint on my window, that should not have been missed, It was an easy fix but in my opinion it should have been seen before hand. Also there was an issue with one of the door handles that was supposed to be fixed but still had damage. This makes me think about attention to detail. Granted my damage was not as severe as others but if little issues like mine were over looked how would I feel if I needed more intense repairs and how well would the work be done would little issues be over looked? My problems were instantly addressed and fix even before leaving the facility and parts were going to be ordered to fix my handle. Im over all pleased with the work and customer service, but felt like I should tell about the problems.
Vehicle Make : Mini Cooper
Wonderful experience. Thank you for the constant updates and great customer service.
Outstanding work. Great service.
Very kind and thoughtful staff. Quick and fantastic looming job on my vehicle.
Very nice job. Appreciate how quickly the work was down and how well we were treated by the staff.
When will it be finished? They haven't told but now are asking for my opinion? What gives with you folks?
Best car repair service we've ever had. Awesome !!
Excellent service, professional staff and the car was repaired to my high expectations as well done in a timely maner, Job well done
The best service I have worked with for car repairs! Kept me up to date on the progress, excellent customer service and great repairs. Thank you
Excellent work performed in a very timely manner. Everyone was extremely nice and very professional.
I am now having to take my car back because they did not fix the things they were supposed to. The things they did fix were very poor quality and are having to be readjusted. I would not recommend Abra to anyone. I trusted they did good work because they were a preferred shop through my insurance this was not the case. I will never take another vehicle to Abra.
Nice professional people quick job got her back today and she looks brand new
The text messages were a little confusing, I wasn't sure if they were saying my car was ready or not.
Thanks for the repair and your wonderful customer service!!
Supremo job! Could not have looked better.
I want to say thank you for taking the time to do such a thorough job fixing my car. Y'all clearly take great pride in your work. My car looks like I just drove it off the lot! From the bottom of my heart... Thank You!
I was charged for the replacement of a damaged wheel. The damaged wheel was still on my car when I picked it up yesterday! I was charged for an alignment and balance that obviously wasn't done. ABRA had my car for a week, and it cost me 500! They are supposed to come pick it up this afternoon to replace the damaged wheel. I hope they also do a four-wheel alignment and balance, since I was charged for the service. I would like my 500 deductible back.
Everyone was very friendly and helpful and my truck looks great!!
Kept me in the loop about my repair! A
The car looks great, and the staff were very courteous and helpful. The only thing we would have changed is the time it took to complete the vehicle. We understand the holidays were a factor, though. Overall our experience was great.
Staff was very good. Kept me updated.
my only complaint is that someone changed my preset radio station some kind on rap station. I hate that music overall I was pleased. Thank you
I had to take my car back in less than 24 hours of picking up due to not being fixed correctly.
2 weeks has turned into 6 and I still don't have my vehicle.
Attentive and professional! Excellent
Sean and Alex were great to work with, and I am very pleased with my car...I'd never know there had been a scratch on it. Thank you!
Andrew Klingman was awesome. He took care of me in a very timely manner and updated me throughout the process of my bumper repair. He really went the extra mile with providing excellent customer service. Everyone at Abra was super helpful and nice. I will go there again and refer family and friends.
The work looks fantastic and the team there was a pleasure to work with! I'll make sure to recommend them.
Excellent service! Simple, easy and fantastic communication. God forbid I ever need any more body work, if I do it will be Abra.
The entire processing with my insurance was so hassell free. The updates on the process was bonus, to keep you from wondering what going on. They kept to the time frame origally planed and gave great service.
Very impressed with the body work!!!! Very good job rating coming from the pickiest woman in the world.
My car was not complete the speed thermometer glass was not replace and my car was ransacked someone took the power stirring fluid the windshield wiper fluid the all the transmission fluid And my antifreeze no need to be in the back of my car why Ranset my car and take things that don't belong to you including my garage opener is nowhere to be found !
Great work. Been there unfortunately three times. Always great.
I was impressed with professionalism and customer focus of this company. Enthusiastic and customer caring employees and management. I was pleasantly surprised beyond my expectations. I would highly recommend Abra to anyone needing auto damage/collision repair services.
Everything was efficient and very well done
as always very noce folks to work with and do an amaing job
Work done on time and well.
Great service and excellent workmanship.
Super professional! I will be back.
Excellent customer service and great job done. From the front desk assistant to the general manager Mr. Matthew Goode they are true professional. Will recommend Abra Auto Body & Glass to family members and friends. Thank you for a great job.
Everything was great except I will not use Enterprise for the rental ever again.... Bad windsheild wiper blads, horrible air freshener in car that was completely intolerable the first 3 days.... But you guys at abra were excellent and my car is fantastic!
Taking much longer than I was told. Costing me a lot more than anticipated. In retrospect I would go somewhere else. I still haven't got my truck and no one will tell me when I can get it. As of now I would not recommend you.
All aspects of the repair were handled smoothly, in a timely and professional manner. The interface with Enterprise was seamless as well.
The actual repair job was professionally done in a timely manner and ABRA kept me updated throughout the process via cell phone messaging.
I would recommend you to anyone needing vehicle repair.
The check in and check out process was very well done.
Was satisfied with the work done on my car.Matt kept me informed of the progress on the car.Would recommend ABRA to everyone
The only thing that bothered me was that yesterday I got a text that the car was almost ready, when, in fact, they'd had to order another door and it hadn't even been painted yet. The message has not come from my local shop, but rather from corporate who really wasn't familiar with my repair. Therefore, I waited all day to hear from the local folks, but they didn't contact me until today and were unaware of the text is received. They apologized and were very nice, and I would definitely recommend them.
The girl at the front desk was very helpful and assisted me when my rental reservation was very late. All the employees that I had contact with were friendly. We will definitely use Abra again if needed.
Staff was awesome!!!!
Great repair job
Great job, car looks like new. Very happy.
I COULD NOT BELIEVE HOW PROFESSIONAL AND KIND.THE REPAIRS EXCELLENT AND CAR WAS CLEANED AND SPOTLESS.THANK YOU
Great customer service. Kept us informed of repairs
Everyone was very professional very courteous and we will definitely be back also we will recommend you to other people thank you very much !
Great Service and Friendly People
Excellent quality work. The vehicle was completed on time as promised. They also washed it, a nice touch. The cost was very fair too, less than a body pro friend estimated. Keep using them!
Quick great experience . Repeat customer. Shelby is excellent. Her customer service is above and beyond.
Great service! Knowing that the work is guaranteed, particularly the window that would not go up and down initially, gives me great peace of mind. Thanks so much!
Thank you! Allstate called for the phone survey, which we completed by phone yesterday. Teresa
Thanks for the fast service! My truck looks brand new again!
Everything went quick and painless!
Shawn was very helpful and professional.
The receptionist, Matt, and the entire team at ABRA did a great job on my car repair. The repair was done quickly, expertly, and at a reasonable price. Thanks!
handled very profesionally. couldnt ask for better team
Matt was very professional and wonderful to work with. He did a great job of keeping me up to date regarding the progress with my car. I definitely felt like I was in good hands.
Every one was very helpful and wonderful
The team did an excellent job. I received pictures and updates on the repairs to my vehicle daily. Shawn Nour was very professional,courteous and understanding about the vehicle. Since it was my wife's and she was undergoing chemotherapy. He said they would take care of it in a timely manner and get it back to us before her next treatment, and they did. Shelby Hill is just adorable. We came to pick up the vehicle and she saw my wife ,came outside and gave her encouragement and pep talk about her chemo journey. You have a A1 class team there. Hopefully I won't need your services in the future but if I need glass or body work done I will come see you again.
Sincerely, Robert P
Matt was awesome. He was great to work with and kept me informed the entire time. It's not often you have customer service like he provided.
Friendly, quality service
I think you did a good job I like that you keep me informed about the job thanks for the information I will use you again
The top of the bumper I will have to compound out, attention to detail.
Very friendly helpful employees!
The process was handled efficiently and professionally. I appreciate the staffs knowledge to handle the repair promptly.
We really appreciate that the guys worked hard to get our truck done in a shorter time frame than originally expected. Thank you.
Amazing job on my car. Wouldn't take it any other place. Staff was excellent and very friendly.
This was my second time working with ABRA of Asheville. They were very professional and quick to get my car back to me. I would definetly bring my car back if I was to again have any problems.
You all do a good job thank you so much.
Roger Shelton is the best!!!! :)
Great communication, explained work to be done, friendly staff, made to feel as though work on my car was important to them, responsive to questions, prompt and I would highly recommend them.
aprreciated the rapid response and the updates that kept me informed on the progress. Matt was really easy to work
Very fast and professional
I am very satisfied with the work ABRA did on my car. It looks good as new. Thank you for the excellent work and the excellent customer service.
The staff was incredibly friendly and would recommend yo friends.
Thanks to Shelby for switching us to Matt
Matt went out of his way to get things done and completed correctly
Thanks to paint department that found a way to buff the front light and save us time and money.
Thanks to all for their pleasant attitude. Made us feel welcome.
Good communication, efficient, friendly staff... Car was returned in great condition. Will use again.
Iam very thankful and pleased with the workmanship all of you at Abra have done on my car Thanks for everything all of you have done and god bless from Timothy cheek
I experienced great customer service. The communication was superior. I loved the text updates! Thank Sean and his team for excellent work. My car looks wonderful.
above and beyond a great job. very pleased. thank you
Great work along with amazing service!
Timely repair. Great communication during the process. Very customer friendly
My car looks great. Service was prompt and well done. Everyone who works there was helpful, pleasant, and professional. I would recommend Abra to anyone needing auto body work on their car. Thank you.
Just wanted to say thank you for doing a great job on fixing my Car.
They kept me updated daily about the progress of my repair and completed the job ahead of schedule. They showed that my Complete satisfaction was very important to them.
We do not have the car yet. We are waiting on a call to pick it up. So far the experience has been good.
The car looked great & everyone was extremely friendly & helpful.
Customer service is much improved! Fantastic staff and always great service.
They were very nice and kept me up on everything they were doing I will recommend them and will use them should I need to again
Definitely a job very well done! Professional staff & service, committed to keeping us updated, accommodating with great service. Thank you!!
Would highly recommend. Customer satisfaction is truely their top priority.
All the people I deal with were professional and competent. Would recommend them.
I really appreciated the text updates
Vehicle Make : Volkswagen
I have always had an excellent experience with Abra!! There customer service is outstanding!!! Jesse, Shelby and Chris Allan are the best!!! I would recommend them to anyone! Thanks!
Yes job well done and ahead of schedule
Very fast and very thorough. I liked the text updates. Thanks
Friendly. Did a nice job. Kept me informed.
Everyone was great from start to finish! Great communication and great service. I will certainly recommend ABRA to anyone who needs body or glass work done.
I was stressed over the damage I did to my car but ABRA was very well organized and took the stress away. And they washed my car and.cleaned the inside. It felt like a brand new car. I would highly recommend them to anyone.
Very attentive to the needs I had and questions I had
Wonderful work. Always a great experience working with Abra
Everyone was very nice, helpful. Job was well done. It was a very good experience.
Excellent service. I was truly impressed withthe results. Thank you
Vehicle Make : Mini Cooper
Very personable and attentive. Car looks like new again! Thank you.