Abra always kept me updated on a daily basis about my car.
Car was detailed beautifully and repair as well. Not done quite as timely as told, however this was no fault of theirs and was due to insurance guidelines. Thanks for a job well done.
My experience was outstanding! From the customer service to the condition of my car to the updates
No complaints. Service was great.
Very friendly and helpful staff. Very much appreciated the updates
Although the repair took longer than I expected, I recognize the extent of the work that was done and I am thrilled with "like new" results. Thanks for a job well done!
Not only was the work quality but detailed inside and out!!! They always go beyond expectations!!! Doug Shaw
I would like to thank you and your team at ABRA, for a job well done on my 2014 Toyota Tundra. Your professionalism, and attention to detail shows in your work, I couldn't be happier.
Used ABRA several times before and always pleased. Dave S. at the Southport office especially goes above and beyond with being helpful.
Vehicle Make : Volkswagen
Can't think of anything more they could have done!! My car looked brand new! They even cleaned the inside.
I found ABRA extremely efficient and easy to work with. The work performed and the amount of time taken to do it terrific. I would highly recommend them and use them again!
I was satisfied with the job it was amazing, I thank you and God bless you
They always do a wonderful job
April is awesome. Give that woman a raise.
Very professional. My car was ready earlier than promised.
Thank you for fixing my car and being patient in this matter. I look forward to business with you in the future.
Thanks so much for keeping us informed throughout the repair. We do appreciate it.
Thanks so much to everyone at Abra-castle hayne! I am so happy to have all the dents and scratches fixed and have my car looking shiny and new! April was extremely helpful through the whole process. She helped ease stress by working with my schedule and coordinating drop-off, pick-up and even helped handle my rental car transportation through enterprise. What a huge help!
As far as I can tell my car looks great, it's been
raining so I didn't go over it with a fine tooth comb
yet but it does look beautiful. Thank you.
Took a long time to try out after market parts then get good parts. Too many emails promising almost done or in progress. I appreciate the update but limit it to real progress. Fewer emails required
Have not see the car but daughter says it looks good
April was awesome!!! The repair manager was very accomidating. The work was fabulous!!!
Good quality work, finished as scheduled. Worked well with insurance company covering damage. Location next to car rental convenient.
They did a wonderful job, great customer service and finished early!
This is my second time having Abra of Wilmington, NC repair body damage to my truck and I am completely satisfied and will in the future recommend them to my friends and colleagues.
Thank you for doing an awesome job on my car. It looks great
Super friendly and helpful. Made the process extremely easy to navigate.
It was a very good event with excellent quality in the repairs and done ahead of schedule.
From the estimate for repairs thru the completion of work and return of my car, the service was outstanding.
Dave in Southport and April in Castle Hayne were terrific to deal with!
Excellent job.On time and courteous professional staff.
I am very pleased with service at Abra. They were courteous, friendly and did a great job on my car. It was raining when I came to pick up my vehicle and they had it parked inside so I wouldn't have to go back out in the rain a 2nd time to drive it home. Thanks again for great service!
My car looks awesome. U guys did a great job!!!
I have had 8 vehicles done at Abra and every experience was great except this one. I took my car to the Abra on Market St. The fellow doing the check in didn't seem to know what was going on. 2 days later I called to see what the estimate was only to be told it had been taken to Castle Hayne for repairs. That was totally unprofessional. I should have been told the hour it was moved there.I won't never take or recommend anyone to go there again. I was not updated by phone in detail like I have always been done in the past.The e-mail I received was not very informative or useful.Port City Auto has been trying to get my business. I will try Abra one more time and if not satisfied I will take my business and tell other people to go elsewhere.I have recommended Abra to quite a few people but now have second thoughts. The car did look good when I got it except for the rag and top off a can that was left in the back seat.
Vehicle Make : Mitsubishi
Thanks for the detailing ABRA
Abra auto body did a great job on my car, appreciate everything
Detail job was excellent.
Great communication and follow up.
Amazing people to work with. We are singing your praises. Thanks so very much.
Wow!! Everyone was great!
Dave here in Southport was so helpful and kind. April kept me posted on things as they went.
I felt very imformed and cared for.
Then -- I got my car back and it looked great. The repair work was flawless and the detailing on my car was better than it has ever been.
I'd highly recommend your company to anyone.
Thanks for doing a fantastic job!
They keep me updated on repairs.factory fresh when I got it back.work was complete on time.
Vehicle Make : Volkswagen
They were great. Kept me up to date and the work looks great.
In my opinion, the staff went above and beyond in the repair work for my car and did a fantastic job of keeping me in the loop with the status of the work with sufficient updates. April is extremely personable and kind and was very helpful. Kudos, Abra!
Looks beautiful upon pick up!!!
Kept me updated. Very courteous. Answered any questions I might have had. I would recommend you to any of my friends or colleagues. Thank you again
Even though my car took longer than expected to be repaired, they went above and beyond to make sure I had a vehicle AND my car looks better now than it ever has. So impressed with their professionalism and dedication to stellar customer service.
Excellent job inside and out! I'll recommend you to friends!
Dave, at the Southport, NC office was great to deal with. He made me feel that he had my interests at heart and he really went the extra mile. An amazing resourceful person. The whole ABRA experience with the Castle Hayne people was a 10. The experience with Dave was a 10.
Thanks to all.
William Darrel Brown
Thanks for handling our repair.
Vehicle Make : Range Rover
Extremely well communicated with by ABRA representatives throughout the entire process.
I am absolutely thrilled with the job you guys did. You went above and beyond the call of duty. Professional, thorough, and kept me totally informed. Thank you very much. I hope we don't have to use you again. However if we need one you'll be it. Thank you so much
Excellent repair job. 10's all around.
Great job keeping us informed throughout the entire process. The car looks great however I did notice marks on both sides of my car that weren't there before. They are not scratches but are approx. 1/8 " wide squiggley lines and in the lines the paint is dulled. It's not a big deal..just curious what the cause of them are? Other than that the car looks great both inside and out. Thanks!
Very friendly and helpful!
Superb job. Professional, friendly staff. Kept me well-informed at all times. Completed work ahead of schedule and within estimate. Would recommend ABRA to anyone needing repairs to their car.
everything looked good, completed in timely manner - so far so good
The job was done very well. It took longer than expected, but we had no problems along the way.
Vehicle Make : Volkswagen
Thank you! My car looks good as new!
This was the easiest and friendliest part of the whole claim. They were so nice and really went the extra mile to make sure everything was perfect. I would definitely recommend them to anyone!
I was very happy with the outstanding customer service, professionalism of all of the staff I dealt with. I will definitely recommend your company in the future.
I had taken my car to Abra & had some not so nice experiences but this time New manger Ken went out of his way to ensure that I was completely satisfied with my car. Now that's how you should feel once you leave a shop. The previous people there almost forced you to provide ALL 10's on the survey to make them look good but with Ken, "Actiios Speak Louder Than Words"! Thank- you so much Ken for all you did for me.
I was completely satisfied with the service. The text message updates were awesome and Ken made sure I knew exactly what was going on the whole time. The detail job was outstanding and my truck definitely looks brand new
Great job all were very helpful from beginning to end . would use Abra again .thanks for all your service .
Efficient quality repair. Very pleased.
Vehicle Make : Mitsubishi
Best job ever you did with my car and I love
The way you do Everithyng you said is going to
Be done on every job
We are extremely pleased with our car. Everything was handled very professionally. The staff were very nice and knowledgeable. They made this experience allot easier. I would highly recommend Abra to anyone.
I haven't had the need for an auto body repair in quite some time. I really appreciated the professionalism. Did a fantastic job on repairing my vehicle and detailed it!! So clean!!! Absolute pleasure dealing with those at Abra in Castle Hayne NC.
Nice people. Very pleased with the quality of work. Appreciated the daily updates. Will recommend.
The detailing was extraordinary. I expected that the outside of the car would be washed but the inside was also impeccably cleaned. The car looks brand new.
Great customer service through the entire process. Excellent job, well done, by a great team of professionals,,,thanks again.
Everybody was extremely professional and helpful the first moment I walked into the shop.
Your work on repairing our car was beyond excellent. This automobile was only a month old and now looks just like the day we drove it off from the Hyundai dealer. I really appreciate how your facility gave us almost daily updates on the progress of the repairs and the expected completion date. You met the completion date and the total charge for the repairs was slightly less than the original estimate. Your detailing of the care and pristine condition when the car was returned was much appreciated.
I would like to say that we did expect this type of service from ABRA as we had the Shallotte facility repair a previously owned vehicle which was damaged in a collision with a deer. While we hope we never have to use one of your facilities again, we thank you and all your staff for helping us. We will always recommend ABRA to people who need this type of help.
Jeanne and Frasia T
Vehicle Make : Volkswagen
Thank you to the Abra team. They not only delivered my car 4 days earlier than originally predicted but they also cleaned and detailed the entire car inside and out! Customer service was impeccable. I will definitely keep them in mind for any future repairs.
Kirk, Chris, April and Hanna were just the greatest folks to work with. They kept me informed every step of the way. They went the extra mile for me and that means a lot.
I could not be more pleased with my experience with ABRA and its all thanks to those guys and gals.
As a service industry supervisor, those are the kind of people who you want to have working for you! They were fantastic in everything that they did!
Thank you for your great work!
Grady C. Strickland Jr.
A great big "THANK YOU"
Loved the continuous updates and pictures. AJ was great!!
I know it was just small dent but I feel I would use your service if I had major problem due to the people very nice treatment..
Job well done. Fast and on-time. Employes keep you well informed of what is going on with the repairs.
My Terrain looks better than new. Your attention to detail was outstanding. The staff at Abra certainly made me feel special. Thank you again.
The car was repaired to the condition it was before the accident. The staff was very professional and wanted to make certain we were satisfied with the repairs.
Vehicle Make : Oldsmobile
Abra provided updates and calls to keep me informed and up-to-date. When the repairs were completed, Abra went above and beyond in that they cleaned the car inside and out so it was beautiful, and it was a MESS. It even smelled kind of "new carish" when I got it back. Excellent job.
Great group and feedback but there were error make in the finishing so the car has not been returned yet. I was called today and it is going back in and a painter needs to return and it should possibly be ready Monday.
I will say, communication is SUPER....... Just ensuring quality is the same level and repairs are complete.
This request for feedback is premature.
Again, the team is SUPER professional and email with personal calls is great!
This is the fifth time we have used ABRA. ABRA has been to most pleasant part of our accident experience.
Great job. I appreciate everything!!!!
The team at this office are the best in the business.
Everyone was so nice, kept me informed and made the whole experience so simple. I will never go anywhere else !
The people at ABRA were a pleasure to do business with. From the day of my estimate until the day I picked up my car I knew I was dealing with professionals who would take care of my concerns and my car. My Honda Accord looks like it just rolled out of the sales room. I will definitely recommend ABRA to family and friends. Thank you to all at ABRA. You are excellent!
The repairs appear to be very professional. My truck looks like new.
The Envoy looked like new when I picked it up. I enjoyed working with Hanna and April. They made any potential insurance company problems just go away. If someone else hits one of mine, I will be back to this shop.
this has been the smoothest claim experience I have ever had. Claim estimator Dave was extremely helpful with the entire process. I was amazed when I received a call or text message keeping me apprized of my cars repair status. I was more amazed when my repair work was completed 5 days ahead of time. Thank you to the entire Abra Team!
superb service in Southport, a great job of repair in Castle Hayne and all completed a day earlier than planned.
Thank you for keeping me so informed about repaires on my vehicle.
I was on a very tight time schedule. Not only did ABRA perform the work perfectly, but they delivered the car (spotless I might add) days before the deadline.
They communicated throughout the process so I knew when to expect delivery.
A fabulous experience with the pros at ABRA. Thank you!
Very professional and courteous.
Love Abra! I sent my parents there with their car this week because they are the best!
I have yet to get my car back,a week plus is way to long to fik minor repairs.I am not happy.
Awesome job from the Abra team!!!
They did not replace my front license plate holder.
We appreciate (1) the courteous manner of Mr. Dave S.; (2) the timely updates (emails and phone calls, as necessary) as to the progress of repairing our car; (3) the great job Abra did in the actual repairs.
Abra has always provided excellent work! We always use Abra for our repairs.
Abra makes the whole process so easy. they take care of all the details. Dave really put me at ease. thank you.
In addition to the body work looking amazing on my vehicle, the customer service was unparalleled to anything I've received in a very long time. Friendly, informative staff that keeps you posted regularly throughout the repair process is such a rarity but one that I greatly appreciated. I will definitely use Abra again, should I have the need to, as well as refer them to friends in the future.
I like the text feature that keeps you updated. My car was washed and clean. I used a competitor 2 years ago and never heard from them until they said come get it. Thanks Again Bobby
Vehicle Make : Mitsubishi
The wiring in my car is very messed up still and I plan on returning with my car to get the problems fixed
Daily updates on when complete.
Best Company I have ever dealt with. Will definately recommend to everyone I know. Thank You for the pleasurable experience and the wonderful job. This is the 3rd time with ur company.
Very satisfied with results. Wished the rest of the vehicle looked as new as the repair does. Thanks for a job well done!
Abra does a fantastic job and the customer service is outstanding