Really excellent customer service. I received warm treatment and everything was just reall easy.
Vehicle Make : Volkswagen
The section is like new. They even put touch up paint in a couple scratches on the rear bumper as a kindness.
Great service & excellent repair. Thank you to everyone involved!
We loved the service we received. Will recommend you to all our friends that need car repair. I liked getting the texts about how the service was going.
Vehicle Make : Volkswagen
Couldn't have been better!
All effected body work looks as good or better the before the incident.
Every time I bring my vehicle to Abra, I know everything will be handled well and I appreciate that piece of mind. I also appreciate the text updates so I don't wonder if my repairs are done or not. Thank you!
My Wife is Very Happy!!!!
Jason was very professional and friendly. Excellent job!
Everyone was very professional. The work that was completed in my vehicle was done to perfection. My expectations were ultimately surpassed!!
Abra do a wonderful job fixing my car. If I ever need work done on my car again, I will definitely take it to Abra.
Fantastic work, done right on schedule with friendly, helpful service from start to finish! Highly recommend.
Thanks Matt and Elise for all your help! It was greatly appreciated.
I would have appreciated more communication over the 7 weeks my car was in the shop. Also, a last part (sets belt) was not IDed until last couple of weeks of weeks in shop which might have extended stay in shop.
Excellent service; quality repair
Our car was repaired exactly as discussed, and workmanship was excellent. Besides the car repairs being completed satisfactorily, I was notified on a kept informed of the status of the repairs by text messages, and phone. The car was actually repaired ahead of time, and was completely washed and vacuumed. Hard to complain about anything when everything was exemplary above and beyond superb. Thank you ABRA!
The repair was so quick! I also loved the text updates through the process!
Excellent work and service.
They were professional, awesome, friendly, and made everything convenient and as pain-free as possible. Thanks, Abra pros! I would recommend you to others in a heart beat!
Very good communication, high quality work, and a clean truck. I don't like it when I need your services, but I'm glad you're there when I do.
Everything was perfect as always
The work performed was completed ahead of schedule and with high quality. I also appreciated the text updates on my vehicle status. Everyone, especially Matt, was very accommodating to my schedule and made the entire process of getting my car fixed easy and worry free.
very good service and the final cost was less than the initial estimate!!
You guys quoted an accurate time frame for the repair and kept us posted on the repair's progress. I must say the experience was about as painless as it could be. Good work!
I am very satisfied with my experience with ABRA. From past experience I learned the hard way that ABRA is the best place to go. Fantastic place of business. Thank you for a job well done.
staff were all very friendly and helpful. Jason was direct, factual and delivered on what was stated as to timeline. Much appreciated.
I was so impressed with the customer service and work you all did! I really appreciated the calls and texts updating me. What a great company you run- will definitely be back!
Very courteous and helpful! Would always take my cars there for repair.
Thank you for quick and complete service. I appreciate the clean car!
Very professional staff. Repairs were done as discussed. The daily texts were very creative. When I picked up the car it was very clean. Thanks for doing such a great job!
Jason and the Abra crew did a great job. Took care of the car and made it like new.
This was the best experience I have had with ABRA or any auto body shop. I worked with Kent and the transition, service, and body work was top notch.
Everyone at Abra is so friendly and helpful! Such a pleasant experience.
It looks great, and you did it over a holiday...thanks!!
Car looks amazing plus the fixed some things around the car to make it look better! Thanks again!
I had a great experience at ABRA. Everything was quick , easy and smooth. My car looks great and the people were extremely friendly. Jason had me in and out in no time.
Great service and worksmanship!
I was very happy with the quality of the repair. Great job! Paint color and sheen were spot on.
Jason was a great help and I enjoyed getting the texts. Thanks.
Awesome job!! I do really love the painting.
Friendly and professional staff! I will definitely will recommend your service to others.
They were great. I appreciated their work. My only complaint is the paint I had left on my driver seat. I was able to get it out but not without damaging my leather seat a little.
Great job. Vehicle was ready a day early. Thanks for all the great work Jason.
Excellent work! I'm a repeat customer and I wouldn't trust my Toyota anywhere else. Loved the texts every day, hilarious!
Always pleased with the way we are treated - Excellent
work, you can count on. Appreciate user friendly staff.
I loved the text updates about my vehicle and my car was done ahead of time!
Vehicle Make : Volkswagen
Everything is great
You made the car look brand new. Very impressive.
Thank you very much for your hard work I really love the car it's like nothing ever happened to it. Keep up doing a good job
Thank you for your excellent work on my Camry! It looks like a brand new vehicle!
Excellent service and job well done. Jason was helpful and professional. He made a situation,that could have been challenging, easy and smooth. Thank you for the clean car upon pickup. What great customer service!
The staff was very helpful and my car looked amazing when I picked it up.
Fast and easy, great job.
Thank you Stephanie everything is turned out great
i returned because i was completely satisfied last time!
The work was done ahead of schedule and my car was beautifully cleaned when I picked it up. Lovely!! Stephanie was friendly and very helpful!
Not sure the color was a match
Quick service, friendly staff, will be back for all my auto body repair needs.
I have had the experience of using your service several times-I have found you guys to be fair, honest with friendly pleasant helpful employees. The update texts were simply wonderful!
Everyone was friendly, and professional from start to finish.
Exceptional service and exceptional customer service!
Jason provided outstanding service. I was very impressed with the high level of customer service during the entire experience. If I ever need car body work again I won't even consider any other shop. Thank you very much.
Very pleased with timeline and workmanship.
Very well done, perfect customer service, A1 all around!
Definitely surprised me when I found my car as clean as it was when I first bought it. I really appreciated having my interior cleaned even though I only expected the body to be fixed. Thanks to ABRA, I fell in love with my car all over again
Bear of care and Stephanie throughout the entire repair was exceptional... Thank you!
The car looks great! I hope we will never have to do business with you again, but only because that means something destructive happened to our car. Thanks for a job well done!
Excellent service! Matt even noticed a small part lying near a cup holder. It had been removed after a service check the day before at the Toyota dealership when they rotated the tires. Matt spotted that piece and wanted to make sure it was put back on. We were very impressed with that level of care and service. Thank you!
Body work was done in a very timely manner. I appreciated the progress updates.
Very nice customer service
They always do a great job. Very happy with the work
Car has repaired on time and returned washed and clean. Easy in and out with good service.
Service was good. It's just expensive !
Wow! What service you gave us! The puncture in the side of our car is no longer there...thank you for ordering just the right part to make our car look new! You cleaned up our dear Prius so it looks NEW too...what a lovely bonus!Thanks so much, Bev n Lee Witwer
My car looks great (inside and out) thanks to the great work you guys all did! Thank you so much for fixing my baby :)
Thanks for communicating the progress so regularly
You are very flexible with my schedule and smoothly working with my insurance
Well thank you! I've had you do work in the past on other vehicles and cannot see myself taking my vehicles anywhere else. You deserve my business because you understand that I deserve the best care of my vehicles when I entrust them to you for repairs.
Excellent quality repair completed ahead of schedule.
This is the thiird or fourth time we've used Abra and each time I have been completely satisfied, from the estimate and initial interaction with our insurance company through all stages of the repair. Everyone, and especially Kent, is courteous, professional, and forthright in explaining the process and answering questions. A job very well done this time and each previous time. Thanks.
It was above and beyond getting a car back not only fixed, but cleaned on the outside and inside. Great customer service from the receptionist to the adjuster. Will be back again.
Repair took longer then promised. When I came in at the time they told me to I thought they were rude.
The installation was quick and the quality was great. Abra is very flexible and works with your schedule which is a plus. The staff was very helpful and attentive.
Efficient, easy to arrange service, no hassle with insurance payment, quality job. I am very happy with Abra.
Awesome job! Definitely made the repair process easy!
Your receptionist is very nice and everyone was very professional. Turnaround was sooner than expected. Thank you!
How about . . . a job well done?
It was a good experience and I would recommend them
My Toyota is good now thank you so much to you
Really appreciated Stephanie. She made the whole experience pleasant and easy. Love that you also give the car back much cleaner than it came in!
Awesome job! I was always kept informed and everything went smoothly.
Done on the day promised. It had been washed and vacuumed. Really appreciated it.
ABRA met my expectations . I would recommend your business to my friends.
My car looks great and customer service was awesome.
Excellent communication, service, and quality of work. I would recommend your services to everyone I know
Great surprise having the work done do quickly and much appreciated the car being washed and vacuumed out. Will be recommending Abra to family and friends!
Kent was very helpful and customer-centric!
Kept well informed and work completed ahead of schedule
My experience with Abra was totally satisfactory,from my first phone contact with Nancy to continued help from Kent Hayworth. I just can't thank you enough for the superb repair job on my car, done with such a high degree of professionalism from all involved.
Kent Haywood was very thorough and helpful. It was much appreciated.
John did a first rate job taking care of me. Best experience at a body shop ever. Honest quote, kept me informed, repaired the vehicle as promised. I will recommend Abra to anyone needing repair work.
Appreciated text and phone call updates regarding our Toyota car repair.
Gary & Patsy King
Excellent customer service, communication, and all around experience.
Car looks great. Thank you.
Your service really stands out and please know the extra effort is noticed and appreciated. We even had an issue that will require me to return again, but your communication makes it all fine by me. I truly appreciate a company who does what you do and you've made me a loyal customer as a result. Thank you.
Everyone was kind & considerate.
Car looks great.
Abra is awesome, I always trust Abra with my car. Quick, efficient work that is always spot on. Matt Ryan in Iowa City took care of me from start to finish. Kudos, and thank you!!!
I was a bit shook with my first " car crisis" since my husband passed away 3 months ago, The way they took care of me as well as my van was most assuring and I left feeling peaceful.
Have a great reputation for doing great work and lived up to it!!!
Quality work and follow through.
This is my first experience with an auto body shop and I am very pleased with the outcome.
You did a great job on the car its like it was never damaged. I appreciate that you cleaned my car inside as well as out.
Thanks Linda J
Great customer service and wonderful to have car washed and cleaned inside and out--that really made the whole experience positive
Fast and friendly. Car looks great.
The staff was polite, courteous and thorough. The vehicle looked like it drove off the dealer lot when I picked it up.
Very thorough work. I appreciate the daily progress reports on the work on the vehicle. Also I like having the vehicle returned cleaned and cared for-in better condition than when I brought it in. Thank you.
We appreciated youbcompleting our repairs timely as promised and the car looks wonderful.
You guys are awesome. Very customer friendly. I am really lucky to have an autobody shop like this in the town I live in. Everything is excellent
It's a great job I appreciated
Thanks a lot
Thank you all very much,great service an great job.Happy to get my car back so fast an so clean.
Quick and efficient service. Our car looks brand new. Nice people to work with.
I payed 70 for 15 minutes of labor seems excessive to me.
I like to worked with the staff there, they are most helpful & friendly. The owner is a very kind gentleman. I had a very good experience with the shop
Best Ever! Stefanie And John Were So Wonfrful. Thankyou So Much!
John was very thorough& helpful in his explanations
Perfect service, very professional personnel, friendly atmosphere.
Kent was great to work with in getting our car repaired. Wonderful customer service.
Firstly, very courteous and professional staff. I was upset when I came in, from out of town and they were apologizing for my inconvience. The workmanship superb. Thank You again.
very friendly staff and very clean and good job. I am very happy and grateful. I would definitely use their services again.
Like how they cleaned inside too/wash.
Thanks for the updates and customer service. Appreciated your responsiveness and the loaner vehicle.
Great experience with Abra - Good job. Warm welcome. Patient explanation. Thoughtful follow-up. Thanks a lot!
Great job. I was treated with respect, and the repair work was excellent.
Car looks great. Wonderful updates as work was being completed.
The car looks fabulous and your customer service is wonderful. It was a pleasure to work with Abra.
Will do more elective repairs with you.
Professional personel - hogue in every way - answered all questions and sent frequent updates as warranted
Thanks for your help
I dealt with Matt and ****? (receptionist) they were awesome and helpful. I will definitely be recommending ABRA to anyone who needs body or glass work done on their vehicle. Everything looks great. Service was prompt and I felt well informed through the entire process. Thank you very much for your service.
you guys did a very good job?
Kind people and kept us posted as to what was happening. Will differently use then again if I ever need. Thank you.
Thanks for the thorough explanation of all that was done to "fix" our car when we came to pick it up!
It looks better now than when we bought it.
I really appreciate the way the car is returned in pristine condition inside and out.
Kent is awesome. Top service. And we're ahead of schedule!
John is great to work with. The only part that surprised me is how it took multiple phones calls and over a week to get my estimate, and even then I never received the copy over email that I was promised. However, some of that be be that John did me a favor and squeezed in appraising my car without an appointment, which I did appreciate. Aside from that hiccup, my experience was stellar.
Thorough; reliable; courteous
The repair was I pressingly efficient. We appreciated being kept up to date. This allowed us to plan accordingly . Use of text updates was great! Only negative experience was at the end. John calked to say the car was complete. We called back and asked how to access the complimentary shuttle to provide a ride retrieve and pay for service. The receptionist first said out SUV was not done. After she corrected her response , she then said that there was no shuttle. We would have to pay for it. afted attempts to convince her that we were informed otherwise, we gave up and picked up the car the next day when I had access to a ride to your building. The important aspect of the repair which was the work completed was highly rated.
The work that Abra did on my car was of superior quality. I was very satisfied and would recommend Abra very highly. They not only did a superior job but gave me back my car clean inside and out. I am so thankful I used them.
They set up my estimate quickly, explained how the process worked with insurance and made sure I was kept up to date with the progress.
They completed the job right on schedule and it looks like new!!
They were patient with my ? S and very friendly but professional.
Looked new and professional! Thank you for vacuuming my car - that was special treat!
Excellent use of txt messages and phone calls to keep us updated .Made the wait easier and gave us assurance the car was in the right hands.The job was professionally
well done!! All the people we talked to were
polite and efficient! Even went the extra mile to clean the car and straighten out a dented
wiper! Keep up the great service!
Really appreciated the calls from Kent to keep me updated on progress of repairs. I think the text updates weren't as helpful, as they felt like canned, automated texts. Great work on the repairs themselves!
Very happy with the timeliness and end product! Also happy with the cost, lower than the 2nd estimate. Thanks to all of you!
Excellent service and great communication.
Vehicle Make : Land Rover
I was very satisfied with the service from Albra. I will recommend them to Friends and family as their service was courteous and professional.
I am extremely pleased with the quality of your work. My car looks new again, inside and out! My thanks, also to Stephanie for her updates. All, in all, I am so happy with the final outcome. I highly recommend your body shop to others. Thanks, again. Joan McMains
Amazing customer service and I loved the text updates. Thank you to kent for all of the help!!!!!
Job well done great communication friendly staff couldn't be happier. Thanks for the quick response time ????????
Great work by the entire team! Thank you.
My car looked great when I got it back!
I appreciate the service and repair to my car. Yvonne
This is the third time in the past year I have needed repairs on my car and every time I've gone to abra. They are fast, efficient and very courteous with the repairs. My car looked great each time. I will keep going there in the future and recommend them.
You exceed my expectations job well done
Prompt, friendly service. Thanks!
Everyone, especially Kent, was kind, helpful, informative and accommodating as I dealt with a total loss of my vehicle.
The van looked great, but my radio stations were all re-programmed. And the smell of the paint gave me a headache. I wish you would have left the windows open to air out.
Already sent a survey with comments
Everyone was very kind and helpful and was great about keeping me informed about the status of my car in the repair process.
Vehicle Make : Volkswagen
Everyone at ABRA was extremely helpful and professional. We were always kept informed and up to date with what was happening in the process of our vehicles repair. Excellent customer service! Thank you!
Great, speedy service. I really appreciated the help with the loaner car. Thanks for everything
Vehicle Make : Volkswagen
Awesome service and so appreciative to everyone at Abra for their help!
Thanks for all the help, and attention to detail!
You have always done an excellent job, and I have never had any complaints. I would not go anywhere else. Thanks!!
Really great work and attention to detail. Thanks.
The staff was very helpful and friendly. The re pairs were completed promptly. Thanks.
Thank you so much for the updates as the truck was being fixed.it looked awesome when I picked it up cleaned in and out. Thank you Stephanie. We had a impressive experience with Abra.My wife's daughter works for Toyota we bought the truck there because of her and went to Abra because of her.
The customer service was great!
They did a very good job of fixing my window and scratch. I was pleasantly surprised that the car was also washed and cleaned on the inside. My expectations were surpassed.
Thank you all for making my car look brand new again. In addition, thank you all for being very personable.
From initial contact with Nancy, to the estimate, the intake, repair and pick-up, everything went smoothly. Your office is welcoming and shining! Thank you!
Betsy and Peter