My car looks great!!! They did an excellent job repairing it. I also really appreciated the communication, because I work the over night shift & they made it a stress free situation. They took care of everything! Thank you so much!!! Lastly, everyone that I came in contact with were great! Much appreciated!
Job well done. Worked well with the insurance company. All friendly faces. Thanks for a great experience.
Thanks guys. I understand that delays happen but you still had it done in roughly 30 days.
Your staff was very polite and responsive to my needs. In addition, my car looks fantastic and they returned it cleaned and vacuumed - an unexpected treat! Thank you!
Great service! Great people! Speedy service!
Great job done very professional
Great customer service. Professional staff.
Amazed on how fast and professional way they handled the whole process
Very polite. They explained any issues, and kept me up to date on my my car. Love the text messages. My car is happy to be home! ????
Excellent customer service. Thank you.
The service was above and beyond. The car looks great! Thank you
The updates were a nice touch. Much appreciated!
Dave and his staff have once again exceeded all expectations in quality of work and time of repairs. We greatly to him and his staff for there superior customer service and craftsmanship. We will always go to them for all our auto body repairs. Thanks again for all you help.
Sincerely, Jeff and Nicki Splinter
The car was a 2 ****/2 hour away and was not fix when I arrived
ABRA Auto Body Shop did a great job repairing my vehicle. Chad Hahn was very helpful and friendly. He helped with every step of the claim handling process, kept me informed throughout the repair, and answered all of my questions. He was very professional in every aspect.
I had a great experience with Abra. Everyone was really nice and great to work with. My car was even done a day earlier than expected. They did a really nice job on the repair.
Dave Bigelow, as always, guides you through the process in a professional manner.
Vehicle had to be taken back into body shop to be reriveted. Rivets show when gas cap is opened. Vehicle was not clean when I picked it up.
Your people in Dubuque are the best!!!!
Everyone was friendly. Great experience! I will definitely recommend to others! Thank you!
Great customer service and very timely
Prompt service and fair prices. Finished product looks nice.
Great experience. Friendly knowledgeable staff. Work was done in a timely manner. Good communication on all ends, with estimate, scheduling, etc. I hope not to need them again but if we do, Rick will be the first guy I contact!
It met all my expectations and a big surprise as the car came back washed so they went above & beyond'
Vehicle Make : Volkswagen
Very well informed and up to date with information.
Like being informed on how everything was going.
The customer service was fantastic. I was kept informed throughout the week of the repair. Absolutely no headaches and the end result was exactly what I was hoping for. - Brenden West
Very polite. Treated me like a king
Friendly and easy to work with. Car looks like new.
Chad and the Abra staff did a great job and worked quickly and thoroughly. Our van looks great and we appreciate it!
My van looked brand new! I received terrific customer service. Dave was especially helpful by providing a loaner car one day when I needed it. I would recommend it to my friends. My van was repaired quickly and on the exact day promised! Thank you very much.
Excellent and friendly service
Rick was very helpful with not only getting my car done in a timely manner, but with also getting me a loaner car, giving me updates, and had great Courtney service!
Thanks for everything it is much appreciated
Really easy to work with and got my vehicle in and out quickly.
Fast, efficient, and professional service work, great customer service. Couldn't be happier.
Chad Haun was very professional in our dealings. Schedules were met as promised,
quality of work was very good, loaner car was appreciated and your messaging system is really slick. Thanks, Paul B
Love your work and efficiency
Great service! Abra was very accommodating for our repairs. Thanks
The experience was superior! I cannot give you any input on how to improve it.
They did a excellent job from start to finish, and kept me notified as progress was made. I would recommend their excellent service to everyone. Thank you Abra for your very professional care.
We really appreciated the use of the loaner car & how quickly the repair was dine.
Very nice job and completed quickly!
Wonderful staff. Kept me informed the entire time. Sent me the estimate to review before doing any work and updated their progress along the way.
Please don't send so many text messages
Chad did an outstanding job!
Discovered my antenna missing. Called & they will replace it. Was taken off when they painted it. No problem, will listen to CD's for a few days!!!.
Thanks much. Great communication.
Loved the updates and thought they were quite amusing! ! Rick was very very nice!!????????????????????????
We were very impressed with the personal service and follow through. Rick should be commended for his attention to detail and was very considerate. First class operation...please be sure to convey our appreciation to your staff. Thank you! Jtreat
The job was done in a quick and professional manner. I brought it in on a Monday and told it would be done on Friday. I picked it up the next day, on Tuesday. The work I had done looks remarkable! And I got my van back all cleaned up inside and out. Every person that I talked with was courteous and knowledgeable, hopefully I wouldn't need any body repair due to an accident in the near future - but if I do, I will definitely use the team at ABRA AUTO BODY. And will recommend them to family and friends without hesitation! Thanks!
My car hasnt been that clean since I bought it. Nice work
Vehicle Make : Mini Cooper
Fruendly, helpful guys. This was the repair from hell before I found ABRA, and then they did their magic and made it all better fast.
The whole experience was very smooth. The estimate process was quick and the repairs done very quickly
Wonderful experience all around! You'll get our business in the future!
They got the car in quickly and got the work done fast.
The crew at Abra alays treat you with respect and are very knowledgeable
the service exceeded my expectations. great customer service and communication.
I liked being updated with text messages about my car.
I liked the job and clean vehicle upon completion.
The repair was very fast, and everyone was very friendly. If I ever need repairs again, this will be the first place I go to.
My experience was great! My car turned out much better than what I thought! There were some extra details that were done and that made me very happy! Thank you ABRA!!!
All aspects of this repair rate a 10 from checking in to checking out. Very efficient and professional. Addy Gard
The vehicle looks like it was never damaged as I expected from Abra!! You guys are great!! Thank you so much for the messages to let me know the progress! Dave and the guys are all very easy going and friendly which makes the experience pleasant!! Always come to Abra because you do good work and care. Thanks
Treated very well-very satisfied
The gentlemen very friendly I'm happy with the work and service , thanks for everything
Very professional and knowledgeable. Worked hard to give us all our options. Very good experience!
So far so good. Time will tell, service was great. Hopefully the work holds up for as good as it looks. If so I would rate them a 10.
Top notch crew to work with. Extremely professional, great quality, they do a great job of keeping the customer informed as to how the progress is going, and their honesty is greats appreciated. Great repair facility to work with.
Great job, friendly staff!
They did a nice job on my car!
Thanks for keeping me in loop on the progress of the qork being done and treating me with respect and being true professionals.
Did a great job. It also came back cleaner than I dropped off. Much better than miracle.
Great job! Completed under timeframe indicated. Merle Santjer
Friendly staff and speedy ewpairS.
Chad was great to work with, he answered any question that I could ever think of. Thanks again
Very professional. Kept me well informed. Fast repair, very fast.
Excellent service as always . Great team on staff thanks
Chad was great. Communication excellent. Have used ABRA in the past. Very satisfied then too. Hope I don't need ABRA again, but good to know they are available and ready to serve their customers and customer satisfaction seems to be paramount in everyone's demeanor.
Excellent Customer, Repairs were done with excellent workmanship and in a timely manner!
My experience at ABRA couldn't have been more positive! From the beginning Dave Bigelow was helpful and informative and kept me up to date every step of the way regarding the insurance aspect as well as the progress in repairing my vehicle. The automated text messages were nice to receive, keeping me in the loop. My vehicle looked just like it did before the accident when I picked it up. I would recommend ABRA to anyone and I will!
Thank you! Susan P
I've had the pleasure of working with Dave over the last year on a number of vehicles that I've needed repaired and he always does a great job.
Very good customer service with every process. Kept me informed of the progress. Only issue was layer of dust inside vehicle when I picked it up. No problem, ABRA is the best in Dubuque.
Very friendly and service was conducted in a timely matter. Kept follow up with me with progress of my car.
The car looks great.Fast service. Friendly staff.
Very impressed with end result. Great professionalism. Dave is a very.good person to work with.
I was greatly impressed with the speed with which they secured the part needed for my car and even more impressed with the speed in which they completed the work on my car.
Missed 2 damaged areas on front bumper and fender flare. Also
The clear coat doesn't seem as shiny as original
I wasnt really sure what to expect, due to the odd color of my car. The auto body guys did a great job in matching the paint, looks like it came from the factory.
They kept me up to date and were honest and kind.
Incredibly prompt and efficient service and communication!
The guys at Abra were so easy to work with! They kept me informed and let me know when my vehicle was going to be done!! I would recommend them to anyone!
Chad & Dave did a great job making the process go as planned. My appointment was scheduled in a timely manner and the work was completed in the time promised. Really appreciate the loaner car!
Awesome friendly customer service! Rick was great to work with. Very professional. Parts came quickly.
Abra did an outstanding job in repairing our Impala car, and we appreciate the great service provided by Dave Bigelow and his staff.
Thank you !!
Dave was excellent to work with-a real asset to your company
The car looked fabulous, the guys were great, and the repairs were finished ahead of time.
Abra always does a wonderful job! That's why I trust them with all of my auto body needs! They are helpful and timely, and they genuinely seem to care about me and my vehicle. Dave and his staff take good care of their customers and keep any disruptions of your life to a minimum. Good experience every time!
ABRA staff was very helpful with providing transportation and keeping in touch with the repair process. I would recommend ABRA to anyone needing repair work done. Thank you.
Dave gave us excellent service and the car looks great.
Thanks for the fast service.
Very professional with great communication. Outstanding service. We were very happy after experiencing an accident. The people at ABRA are all great.
Fast and professional service. I was very satisfied. Will definitely be going back for any future repairs.
My car was done in a timely manner, and very appreciated.
As always the service and communications was exceptional.
EverythiNg looks great. The front looks new
Thank you for putting my marine sticker back on new tail gate.
Everyone was great. Did a Awesome job on my car. I'm very happy with everything. Thanks so much!!
Great team of people you have working!
Excellent work, professionally done, and on time. I am extremely pleased with the results of the repair on my truck. I'm very glad I brought my truck to Abra to be repaired. While I hope I never have to avail myself of their services again, if the need arises, I will definitely come back. I will also highly recommend Abra to anyone needing bodywork done.
Very quick turn-a-round! We also appreciated the loaner. It ran fine but sounded like it need to be balanced. A lot of road noise via the tires.
Like always...Very good work.
Completely satisfied with the excellent service.
Friendly and quickly there to help out.
Great job repairing the "door ding." Exceeded our expectations...
It was excellent work done in a timely fashion. Very pleased, I'd send anyone there.
Great job, in a perfect timely manner I really appreciate your profesionalism and helpfulness. Yes I will recommend your Company to any one in need of your services
Great customer service and experience.
They made everything easy and nonstressful!
Nice to feel like you are being taken care of. Staff was very professional. Drop off and pick up quick and informative. Van was super clean and could not tell it was ever damaged. If I should ever need repair service again I would hands down choose Abra Dubuque. Thanks
In addition to a perfect paint match, your team was very nice to work with and as a bonus, did an excellent job cleaning my Toyota, inside and out. A job well done.
They were amazing and friendly.
I worked with Chad and his customer skills are phenomenal, always friendly, accurately answers questions. He does his job well and is very patient. Car was well done and ready, no complains there. Thank you again and keep up the good work. Almost impossible to see outstanding work done nowadays...
Vehicle Make : Volkswagen
It was a great experience!
The folks at ABRA are terrific and the work was even completed early!
ABRA personnel were professional and were very friendly and helpful. Thank you for your service!
Great customer service and friendly staff. Very satisfied with repair.
Great job by Dave and the crew! My car looks brand new and they got it done a week quicker than expected.
Ric was very professional and friendly. Car was done when promised and work was excellent.
Would highly recommend ABRA, customer service is 5 stars.
Great timelines Chad was awesome in his description on how the job would be done
Looks awesome. Excellent work so far.
Bumper looks flawless & the detailing was a huge surprise!! Thank you for such great service!
The hood of the car no longer closes properly. It is up by about half an inch from where it should be. I don't understand this as the hood was not a part of the repair (as I understood it).
They did an excellent job. We would recommend them to anyone. They have done work for us before and they did a wonderful job then, too.
Wow! Everything looks great, and my vehicle was finished even before the estimated repair time. I am so pleased! Also, your staff is so friendly and courteous--so very appreciated!
Great service!!! The staff was so nice!
Awesome job with the repair! It was done in a timely manner and I really appreciate the car wash/tire shine! Will recommend to friends and family!
A nice experience all around, from the first time I called to when I picked up the car.
Always great to deal with..:))
Non event schedule worked out perfect. Looks like new!
They kept us up to date on the work being done on the vehicle.
Car looks better than before my accident, which is brilliant! It did take 30 days, which is much longer than I expected, but worth the wait.
Rick was absolutely amazing. He was completely honest up front about the cost and time it would take, and worked with me to bring the cost down when I decided to pay out of pocket. He gave detailed status updates, along with his expert opinion on how to move forward (which most often worked in my favor). He even stayed late to make sure I got my car when I had to drive down from Minneapolis to get it. Made a very stressful time much easier to bear. 11/10
They were very professional and nice, they did a great job on my car in a very timely manner. I would highly recommend them.
Very helpful in the whole process of repair.
The work was done beautifully, completed earlier than projected, and at the price level originally quoted. Thank you so much.
Was treated extremely well????
Dave was helpful in calling Hertz to pick up rental car. Much appreciated.
Thanks for making my car look great again!
Great service, great folks.
I can't believe how fast the repairs were completed. My truck looks great. Thank you for the fast professional service.
Great service and fixed fast. I had a great experience
looked like it just came out of showroom hated to get it dirty
The staff are very mic and they do a great job keeping you updated on the progress of your vehicle.
The customer service was top notch and the work very thorough. Definitely a satisfied customer.
The agent at ABRA was great about rescheduling our repairs. He even called my car rental and rescheduled my rental reservation.
Really liked that we were constantly updated on progress of our repair. Keep up the quality job. Will recommend Abra to others.
We have already called Abra for corrective actions to complete repairs to our vehicle.
Vehicle Make : Volkswagen
Everyone I came into contact with was friendly, helpful, insightful & professional. I am very pleased with everything.
I was told car was finished. Got home, opened trunk found it all torn up,the side wall of left side pulled back, a container with the bolts laying there, my possessions tossed about. NOT ACCEPTABLE.
professional great customer service
Timing was according to what promised
My experience was ideal in every way: courteous service, quality repair, timely completion. Fantastic!
Very organized and easy process. Updates were given regularly, which is great! Thank you.
Great job and super frienday staff that keeps you up to date on everything. Sandy Koehler
Very appreciative to be able to pick our car up on a Sunday
Service was amazing. The people I worked with were great they kept me informed the entire way and delivered on time. Outstand service.
The people at ABRA were wonderful to work with. They exceeded my expectations.