The woman who works there is really good.
My right rear tail light is sticking out not flush with the car, it also is scratched up in 2 spots. I also had a trunk cargo net, that never got put back up and also the broken clips that hold it to the interior panel are sitting broken attached to the net laying in my trunk (not reinstalled). My reverse camera now magically does not work, my reverse light doesn't not work, and let's add the squishy breaks that sink to the floor. Very very unsatisfied! After a long month due to an accident and a long past 2 days at work I was looking forward to getting my pride and joy back, just to come home and be extremely annoyed and agitated that after almost 2 weeks of having my car at your company I get to now wait until Monday and deal with the poor workmanship from your company and the mechanic shop. 10 happy 0 not at all I rank my experience 0, they only enjoyable part of this ordeal was the fact that you at least have 1 worker in the office that had kept in touch every step of the way and she has been polite. I honestly can't fathom the fact that a business would send a vehicle out to a customer that was not 100% up to par, or even the major factor that it is bluntly obvious that visually the parts are not on properly. I trusted Abra because my insurance company said you guarantee work, I can say that until this is resolved and compensated for I will never suggest that anyone I know in this town or any other use this company ever! After years of consumer retail management I am appalled to see another company have so little values for customer satisfaction. A job should be done right the first time, not be half done and leaving a customer now wondering if the rest of work internally was even done right either. It is a very scary feeling to question the workmanship of a repair. I will be arriving to abra Monday morning to discuss this with Mike DeBoer the general manager of Scanlon abra, and will also follow up with regional and or district management. Maybe next time a shop member can give a general look over of a vehicle to ensure that nothing is out of place and also check the electronic and mechanical features.
The people at Abra were very nice,they were fast and did a wonderful job!
My car looks BRAND NEW... On the exterior, at least. Thank you for helping me get the interior together, as well. I was not expecting to have it cleaned inside!! Nice added perk. I also really appreciated the text updates!! Thank you again for an excellent job!!!
Everyone was friendly, helpful, informative, and the whole experience was positive. Thank you.
It was a pleasure to deal with such a professional group of people. I would highly recommend them to anyone who is need of their services.
The completion of the work was delayed numerous times extending the total time by a week. We have used ABRA many times in the past and they are usually much more efficient. I would still recommend them because the quality of the work is always excellent.
I am very happy with the speedy and quality repair of my car.
Pleasant to deal with friendly yet professional with their quote able to answer questions when asked. They kept me updated about my car repairs willing to go the extra steps to answer my questions. Will recommend their services to friends and family. Extremely pleased with results and cost was a pleasant surprise. Thanks again
Everything went good and car looks great.
I was happy with the communication that took place keeping me informed of the status of the repairs. The experience was good.
I was given an estimate for a replacement, but a repair was done instead without notifying me for approval first.
Best repair shop I have ever dealt with!!!
I was very satisfied with my service at Abra. Thank you so much for getting all of my repairs done quickly so that I could make it back home in time!!!
So nice! Did a great job on my car!
Great job, thanks for making the time to get me in.
Very pleased! Ashley kept me updated through the whole process
When my car was ready she even stayed late to let me pick it up after work so I didn't have to wait another day.
Awesome job & everything was so clean! Thanks for great service!
Thank you so much...you guys did an wonderful job. ..
The Staff was terrific, they answered all questions. Car looks great !! Thank You!!
Great to get my car back today with repairs done well and the interior all cleaned out!
Very nice job. Looks new.
Great customer service. Kept me informed and up to date. Will be a repeat customer
Friendly & fast repair completed Abra and Nationwide, thanks.
Vehicle Make : Volkswagen
I really liked that things were done ahead of what the finished time line was. My car looks great and I hope I don't have to see you again. No offence!!
Every staff person was polite, respectful - answered questions promptly ... Exceptional service!
I will go there again if ever needed????????
Quick, courteous, and professional team.
Got the job done on time which I really appreciated! Went above and beyond.
Very easy to work with. Great customer service.
Van looks great! Very happy with your service!
Thank you for doing a great and quick job on my Vehicle. It looks great.
My car looks so much better after I took it to be fixed. I am very happy with the front bumper replacement. Everyone was very helpful and nice at Abra. Job well done.
Thank you so much for making my van new again
Really appreciated the ongoing updates!
The down time of my truck was shorter than what i expected. staff was very pleasant. thank you
Great work and outstanding communication!
Thank you Ashley at Cloquet, MN Abra for taking the time to make sure my truck got repaired properly. It may have taken longer than expected, but overall when it was done I was glad to see how good of job was done. And also my truck was very clean inside and out when I picked it up. Thanks
Thanks for fixing my girl. She's the first car that I bought brand new so it was upsetting to get in her first accident. She runs great was was way cleaner than when I dropped her off (which was a little embarrassing to say the least)
The whole car repair process and car rental was made easy by your shop and your great people. Repair was done on time as promised. Will recommend to anyone
Mark & Tina I
Very efficient and knowledgeable staff.I had never had a claim before and I had no idea what to do. Very kind and they took care of everything for me. Was very happy with car. I recommend ABRA HIGHLY! Thank you
Thank you for the prompt services. Your customer services department is exactly how it should be. When I walked in I was greeted right away.
Also my car was done before the promised time.
Keep your staff at Abra in Cloquet.
Abra has a great thing going here.
I was recommended to
Abra by my brother whom had previously used them.
Extremely positive experience. I was so well taken care of and the car is like new!!
Abra does great work. Kept me well informed throughout the whole repair process.
You were so fun, accommodating,and thorough! Thanksa ton!
10 out of 10. Great work and great customer service
Excellent updates, and appreciated the cleaning of the interior
Got it back together pretty quick!
You were great to work with!
Vehicle Make : Volkswagen
Looks good - as far as I can tell!
Great service and communication. Pleased that work was completed in time for us to continue our road trip.
It looks beautiful and the inside was brand new looking :) thank you.
Great communication and great work thanks
Everything was great. I love that you completely detailed my car...it so needed it!!
Thank You for the great job you all did on my car!! Looks like a brand new car!!
Good communication, friendly staff, high quality work!!
Wonderful work and excellent customer service!
The staff were very friendly and talked to me about what happens in each stage. Took care of my rental set up and called me during the process to keep me updated. Dana was fantastic in making me feel comfortable and at ease in the whole process. 5 stars to you all. Thank you
Hi my Subaru is beautiful..the workmanship is wonderful! Thank you all,so much for your kindness Kathy C.
I was very impressed with your service. Everyone was very helpful and made this whole incident very convenient for me. I would definitely recommend ABRA in Scanlon to my friends and family!
Thank you very much!!
Thanks for going the extra step and cleaning my truck inside and out when all it was there for was bodywork!
Very prompt, helpful, and responsive. Excellent work. I'd recommend.
Quick, friendly, and thorough. Plus I loved the clean car!
Amazing job! Repair was fast and service team was friendly and helpful.
Thank you for a nice job on our car. The staff were courteous and efficient.
Good work and a fair price
Very professional, efficient and job was well done. Thank you.
Team was friendly, organized and responsive. I enjoyed their candor and professionalism; the work performed on my vehicle was too-notch.
Very professional and clear communication
Absolutely satisfied! We will refer others. Thank you!
The whole process was so easy! I dropped my vehicle off and my insurance-paid rental was waiting for me (even warmed up & ready to go). I appreciated the text updates, and my car was finished in a week and looks great! I will definitely recommend Abra to my friends & family!