Car looks great and I was kept informed throughout the process. They even vacuumed out my extremely messy front seats.
Very fast and no hassle at all
The car was done when promised and very clean which I really appreciated.
The process and paperwork were handled very efficiently!
So far so good. Have not noticed any issues with the repairs.
Communicating updates on the progress of repairs 2 my Toyota was very good & reassuring.
Very satisfied. Professional Friendly staff. Did a great job. Would recommend
Mike and his team at ABRA in Cloquet, MN did an awesome job under frustrating conditions. I wouldn't hesitate to recommend them or go there again if needed. The communication between Mike, the insurance company, Kolar Toyota and myself was par excellance!!
Great job on fixing my Chevy Silverado.looks like new! Thanks.
Excellent repair & customer service in the office excellent as well. I would recommend
this shop to others.
Great to work with and exceptional workmanship
Super work. A job well done
Loved how clean it was! Great costumer services.
Great customer service. So hard to find such good people.
Abra kept me in the loop on the repair of my truck. They contact me via text or phone calls to update me. The quality of the work is first class and they delivered the truck on schedule. Abra is a very professional and first class operation. I highly recommend Abra for any and all repairs.
The woman who works there is really good.
My right rear tail light is sticking out not flush with the car, it also is scratched up in 2 spots. I also had a trunk cargo net, that never got put back up and also the broken clips that hold it to the interior panel are sitting broken attached to the net laying in my trunk (not reinstalled). My reverse camera now magically does not work, my reverse light doesn't not work, and let's add the squishy breaks that sink to the floor. Very very unsatisfied! After a long month due to an accident and a long past 2 days at work I was looking forward to getting my pride and joy back, just to come home and be extremely annoyed and agitated that after almost 2 weeks of having my car at your company I get to now wait until Monday and deal with the poor workmanship from your company and the mechanic shop. 10 happy 0 not at all I rank my experience 0, they only enjoyable part of this ordeal was the fact that you at least have **** worker in the office that had kept in touch every step of the way and she has been polite. I honestly can't fathom the fact that a business would send a vehicle out to a customer that was not 100% up to par, or even the major factor that it is bluntly obvious that visually the parts are not on properly. I trusted Abra because my insurance company said you guarantee work, I can say that until this is resolved and compensated for I will never suggest that anyone I know in this town or any other use this company ever! After years of consumer retail management I am appalled to see another company have so little values for customer satisfaction. A job should be done right the first time, not be half done and leaving a customer now wondering if the rest of work internally was even done right either. It is a very scary feeling to question the workmanship of a repair. I will be arriving to abra Monday morning to discuss this with Mike DeBoer the general manager of Scanlon abra, and will also follow up with regional and or district management. Maybe next time a shop member can give a general look over of a vehicle to ensure that nothing is out of place and also check the electronic and mechanical features.