I was quite impressed with the quality of the work and also with the person assigned to my case, David. Apparently during the repair process the alternator went bad (only 5 years & 55k miles old) so the vehicle was left at the CarX establisment right next door for me to deal with. I did ultimately have CarX do the repairs but when I drove the vehicle out of the lot it still had all the hail damage locations circled in pink marker which I corrected at nearby car wash along with some elbow grease. I also had to clean up some dirt and mud in the interior left during the repair process which was apparently farmed out to a small local firm. It just seems to me that the vehicle should have been presented back to me in a little bit better condition than it was. The odd aspects of this situation likely contributed to the somewhat poor condition of the vehicle upon pick up.
Thank you for helping to make my daughter's first fender-bender less traumatic than it could have been.
Excellent service. Couldn't be happier.
Vehicle Make : Volkswagen
I appreciated the text messages and phone calls to keep me informed during the process. The car looks fabulous like nothing ever had happened to it. Thanks for a great job.
Thank you very much to the team at Abra! They went above and beyond in excellent customer service!
Customer service was very friendly and helpful. A bra took care of working with the insurance company for me. Car came out looking great.
Your Severice Repsenative, Matt is friendly and easy to work with when the customer is not pleased about being at a body shop and dealing with all necessary inconveniences. He is certainly good at customer relationships.
Everyone was professional and courteous. I appreciated being escorted to my car and being given information about the repair work, warranty and all. Thanks for a job well done!
Matt at Abra was very helpful anewered all my questions.
The service was fast and great price. Very pleased with everyone that helped.
Thanks for helping with the speaker
Very friendly staff. They made my repair experience as easy as it could be and fixed my car very quickly.
Our car wasn't completely repaired, scratches on the door from the accident were ignored, I am very disipointed. Mark P
The car looks good after the repairs. I don't see any issues with the workmanship. The repair was finished in good time, and even before other places had quoted me as start dates. You guys worked with my insurance directly, so that was another thing I appreciate being off my plate.
The only thing I would have for an improvement is more concrete updates in text messages, such as estimated date of completion or any issues that come up. At one point I was told 'We are nearing completion'. A couple of days later I called to see how things were looking and was told a part was on back order, which could have been conveyed in the status text.
Overall I'm very happy with the repair. Thanks for your service!
Thank you for the incredible service! Your staff are professional, friendly and always helpful. Eddy is the best -- he went above and beyond to ensure my satisfaction! I love Abra in Rochester!
The damages were repaired completely. I am very satisfied with their work.
Your text messages are wrong. The one at 7:00 this morning led me to believe my vehicle was ready for pick up. I drove over to get it and it isn't done. So, the text I got after that thanking me (thinking I'd picked it up) wasn't accurate, nor is this one (for after pick up survey). The communication was almost nonexistent or wrong.
Our car looked great and repairs were made within the time frame we needed.
Everyone was helpful and very pleasant. I will sing your
Good job and pleasant staff.
Very quick and good work!
On schedule, friendly, great job
Great experience! Everyone was professional and repair work was timely. I would go back to Abra in the future and recommend them to others.
Fast and friendly service
You did a good job of keeping us updated
The detail of communication was excellent. The quality of work was exceptional, beyond expectation! Very professional in every way.
Eddie was very professional and the service staff did a great job on my car .
Delivered repairs as promised on time
Thanks for your help lm happy to see my car the way l have before l Really appreciate you guys
On time. Good communication by Trent
There is a small dent in the replaced bumper, it should have been caught by repairer, quality control, and pointed out when I came for the car.
Very poor customer service.
Once again, we are EXTREMELY pleased and are singing praises about Rochester ABRA.... Especially Eddie. He wasn't there when we dropped it off, though, and we had excellent service from the other gentleman that was working there as well The come customer service you provide is so consistent and unbelievable. We are so happy and continue to tell anyone we can about you !
A professional job well done! Would recommend your services to friends!
eddie and all of the staff were very courteous. estimate of time needed was correct. i have been pleased with this shop for over 15 years.
We need to go back. There is a piece of the car is out of place. Arghhhhh
David and the rest of the crew at Rochester Abra auto body did a wonderful job through and through with the repair of my 2012 Honda Civic. They were quick, courteous and have a fine attention to detail when it comes to repairing vehicles. I will most certainly be back at their shop if I would ever need any body work done on my vehicle.
The repair looks great, and we were kept up to date on the status while the work was being performed.
My mirror looks just great.....The guys did a great job.......Thank You
Quick turn around and friendly professional staff
Just keep up the good service. I really like the texting notifications on repair status, too.
Trent Horning helped me and he is fantastic. My car was also perfect and showroom quality.
What was done was done well. Part of our work order was not performed. We had expected one more item to be worked on. We have scheduled that for a later date.
The text updates were nice to have.
Very kind and personable, good information and clear options offered, excellent and timely work....will definitely continue to recommend to others.
Found scratches on my car that weren't there when I dropped my car off.
Thank you for prompt, professional service.
I am very happy with the results of my car! Thank you for everything!
Great service and workmanship.
Everyone was very kind and professional. I was happy to have updates.
It looks very nice, looks as if the car is brand new.
Great job! Professional, quick, and well done. You could never tell anything happened to my car!
Make your customers a priority and keep them informed on what is happening to their vehicle.
100percent satisfied. I would highly recommend you.
Thanks for the ride to pick up the car. Very courteous and professional behavior of the Abra personnel. Lyle A
David,the service manager that I dealt with was punctual, accurate with description of service to be performed and extremely helpful during the process for any information I had questions on. I only wish that other organizations that I deal with paid that much attention to the customer.
Always professional and friendly
David was wonderful to work with!
They kept me up to date on everything that was happening over all great place
Best quality,on time. Keeps up date
Very satisfied with the ABRA team. Good communication through the whole process. Paint job is stunning. Toyota diamond black is not an easy color to match. Looks as good or better then when it was new.
M Pat Harty
Dave and team did a great job of keeping me informed. Thanks guys!
Abra fixed my car quickly, and kept me informed every step of the way. My car is beautiful, and I am totally satisfied with the service from Abra. Thank you!
well done, you did a great job!. The team are respect, faithful and honor their customer.
Great support and we were constantly being updated with the progress and follow up. Thank you.
I was so very pleased with the service and especially how clean my car was when I picked it up- also the professional people I dealt with- thank you
Scott Stedman and his team are great at what they do and more importantly they are first rate people. Bad luck (twice) in about 6 weeks brought me to Abra, your Rochester store. The experience was painless. Great communication, outstanding quality results, can't say enough, thank you! I live in the business world and understand customer service. Abra in Rochester does it right!
Once started, I was updated daily on the progress
The customer service was excellent, the price was good, and it was handled quickly. Very much appreciated!
Everyone that I spoke to were very friendly, and kept me updated on my repairs.
I just told my husband today that I should be an advertisement for ABRA! We have come to your business multiple times because of the service we received in the past. This time was no exception. Everything about the experience was awesome. We are very grateful for Eddie! Everyone who we had contact with there, either in person or via email, was great!! We swear by Abra in Rochester!!
Very nice work. Thank you.
I appreciated the attention I received. David gave me excellent attention and service. I was a happy to get the updates via text. The job was done carefully and seems to be well done. Thank you.
I had a great experience at ABRA
Everything went great. Very satisfied.
Thank you for completing the work earlier than expected and for doing a great job
The car is as good as new! Thanks. Not only was it repaired it was washed and cleaned thoroughly. Well done!
Great job on our Sante Fe. We appreciate all that you have done for us !!
Thank you for fixed my car.
Very friendly, knowledgeable and helpful staff. I was extremely pleased with the work that was done on my vehicle.
It took 10 days to repair! Thanks to family I was able to get to work. Did not think that it would take that long for minor repair
They did a phenomenal job! Eddie was very helpful and kept me updated on the car repairs. They were able to repair my car in a timely manner. I've never had a terrible experience with Abra and their team in a Rochester, MN. They are my #**** go-to repair shop for any car damages. I highly recommend Abra to anyone who needs auto body work!
I was told to bring my car in on a Thursday, but work was not started until the following week on Tuesday or Wednesday. So I was without my car longer than necessary. That seems unnecessary to me. I am happy with the repair work.
Car is beautiful. Thanks.
The estimate of repair time was spot on which I appreciate. Brian reviewed repairs clearly and showed me photos to help me see the damage and repairs.
Very flexible to work with. Thanks!
Job well done! Excellent customer service by Eddie and I appreciated the updates as the work on my car progressed.
Thank you for taking such good care of my car. Service was great.
Awesome work, awesome people
Good job quality, good service!
Great service, great staffs.
The work took a bit longer than I planned, but I understand the circumstances that caused the delay. Otherwise, the finished product looks great and the staff were easy and enjoyable to work with.
Excellent customer service and workmanship. My go to body shop.
Thank you so much for the great work you did and going that extra mile to be sure everything was completed in greatest quality.
Thank you for excellent service! Only thing was getting an estimate of how long it would take. I was told it would take from morning to afternoon, so I made arrangements to be away for awhile, and got a call that it was done in an hour! But I really can't complain about the promptness! :) Great job, ABRA!
I appreciated the text messages to show progress. Everyone I worked with was very professional and helpful. It was nice to know that they worked so closely with my insurance company and I didn't have to go running around checking up on things and that they did this for me. Thank you and I will highly recommend Abra to my friends!
They under promised and over delivered.
Good communication. Friendly. Flexible. Repairs were done quickly.
Good, timely communications. Excellent customer service. Very good experience. Much appreciated.
Good customer service. Fast repair. Thank you.
Thanks for the time and cost coverage
If you are going to have someone from Rochester Abra contact me, I'd rather you didn't. I already tried talking to them.
I appreciated the communication they had with me during this process. They were very thorough and prompt. Definitely good traits to have in a service industry like this.
Excellent servive. Thank you
The process was easy, quick, and efficient. And our van looks like new! Thanks for giving it a good cleaning before we picked it up!!
Peace and love in this troubled world. Love
Your family and make right any u forgiveness
We might have. Be a blessing to all those
Who come into your life. Peace????
I was very impressed by the updates I received about the progress of the repair. Trent and Eddie were the outstanding!! Highly recommend ABRA in Rochester MN
Fast and easy. He got back to me in a timely manner and I would like to do business with you again
I was impressed with the speed of the repairs and that they cleaned the vehicle too.
The repair looks perfect and I can't believe how clean my car is inside and out! I was not expecting it to be vacuumed and it needed it!! So I appreciate the hard work and going above and beyond for me!
Thank You,Like Always***** star
Pleased with body work. Great job
Vehicle Make : Volkswagen
Would certainly recommend Abra to others
Eddie was great, very helpful, extremely efficient and very kind. The car looks great.
The front fender was slightly out of place after being repaired. However, the staff noticed it immediately and informed us to return at our leisure for a quick repair.
Once again great service. Eddie is always very helpful and the work is great!
Thanks for making the whole process work and easy! Car looks great!
A job very well done. Each person I interacted with was polite and courteous. No surprises and time / cost estimate was spot on. Thanks.
Vehicle Make : Volkswagen
Thank you so much Abra* for making this so much easy. I appreciate your great customer service and notifications during my repairing process. I would certainly recommend this place to my friends and family.
Thank you guys!
The job was perfect. It was done ahead of schedule. The staff was courteous and knowledgeable.
I told Tyler Kadlec my experience could not have been better. I even called State Farm Claims and told them my experience with ABRA and Enterprise were outstanding. They appreciated the feedback. You're good - would recommend to anyone
Thanks for the photos and daily updates.
The service provided was at the highest level and the needs I had with reference to insurance issues were handled smoothly and perfectly by Dave. The customer service was AWESOME!!! Thank you and be assured I will recommend ABRA to whomever asks or has needs for your services.
Car was finished sooner than expected and looks great!
Outstanding service, great people, kept me informed all throughout. The best experience I have had till date
Excellent customer service & communication!
Work and communication was excellent
Awesome experience! Eddie was fantastic! Everything was perfect! All staff were kind.
Friendly, fast quality service received at ABRA. I would not hesitate to recommend to family & friends. Thank you.
The job was done in the estimated time and cist. I was kept up to date on my vehicle and it looks brand new again. I will recommend Abra to anyone who needs repairs and I will use them again if the need arrives. I also like the fact that it is a nationwide coverage so if we should move and something happened to the repair I could get it fixed again.
Wonderful, courteous service. My car looked great and was finished ahead of scedule. The interface with the insurance providers went seamlessly. I will recommend Abra to my friends.
didn't have anything major done to the vehicle,but what was done turned out good nice people.
Great communication on status, quality job well done, very responsive customer service. A great experience!
My car looks great! Thank you for the great customer service!
David was a great representative for your company and I've had work done in the past there and will definitely keep coming back when needed. Quality work all the way....
My daughter picked up her car and there shoe prints in the back seat and the dent was not fixed.not satisfied!
Although I was not happy about the problem with the paint job delay, I am very satisfied with how my car looks and I appreciate the car wash.
Vehicle Make : Range Rover
A work. Wouldn't go anywhere else.
Excellent service all around great experience
Guys did a great job! Sending me pictures of the progress along the way. I was very please and surprised that they detailed my vehicle inside and out for me. Very much appreciated!
I am very pleased with the repairs. This is my second time using ABRA on the same car. I hope I do no thave to be hit while parked again in Minnesota.
My Kia Sorento looked great! Your team did A Wonderful Job....Thank You, Diana K
The car is beautiful, thank you!
Great service every time we have been to Abra in Rochester. Makes a stressful time less stressful. Thank you!
Amazing job!!! Thank you so much. Even put my door jam back in!!! You all were a pleasure to work with.
Abra was wonderful to work with. They scheduled me in quick,the work to my car looked great, and the customer service that they provided was exceptional. I really like the updated texts to keep me informed about the status of my car. I will definitely recommend your business to my friends and family.
Awesome service!!! Will recommend to friends.
During the process, I wasn't given any information through texts until it was finished, and that was a day late. So I still had to call in for a status anyways.
The staff was very helpful, until the time for me to pick up the car. My windshield was broken with a crack going all the way across it. Now I find myself in an email exchange with the "customer service manager" while he accuses me of lying while contradicting himself and changing his story.
Needless to say, this wasn't what I would expect from any business.
The quality of service and repairs was exceptional. Thank you very much.
Loved the daily text updates. Eddie was phenomenal to work with and always answered questions promptly. Car looks awesome. Looks like a new vehicle!
Excellent service. Had the feeling everyone cared.
No surprises. Job completed as described.
This was my first accident I have ever been in. I was nervous because I did not know what to expect. Staff was very professional and very assuring and kept in contact the entire process! I was very impressed! Trent was the staff member I dealt with and he was extremely nice, knowledgeable, and helpful!
Thank you to all staff of your fine company. Positive experience with every employee I had the opportunity to deal with our greet. Both my wife and I were impressed with the workmanship and attention to detail you all provided.
Vehicle Make : Mitsubishi
Looked brand new. Very smooth. Great job on fixing my vehicle. Thank you and have a merry Christmas.
Everything looked good. Just one thing I would of liked better would of been more communication through out the process. But I trust my car was in good hands and that the repairs were fixed and looks amazing.
Eddie and the team did a great job on the repair of my Suburban. It looks like new and the whole vehicle was cleaned for my pick up. They kept me informed. We're friendly and accurate to the time if completion. I am very satisfied.
I enjoyed the daily emailed updates about my car and whoever I worked with at ABRA ( Trent , I think) was friendly, professional and courteous. Thank you! ABRA was the only part of my accident that was stress free.
Very efficient and car looks great!
Estimated 4 day repair at 1500 ended up taking 11 days and 3,500. I was not updated and work not completed when I was instructed to finally pick up the car. I have to return to have a bulb installed that was acknowledged on drop off date. To make matters worse I allowed for 2 weeks between estimate and actual work. Very poor estimating process and even worse with timing/execution.
Excellent work. Professional staff.
Appreciate your professional service. Thank you.
Thank you so much for fixing my car! I was stunned to see how beautiful the finish looked too after I brought it home. Wow! It looks like it did when I bought it. I am so impressed with your work. I will definitely recommend you to my friends and family.
polite service...I appreciated the daily updates on my vehicles status.
You guys rock! Had a aftermarket bumper replaced, painted and all insurance issues were handled fantastically. Non OEM parts can/ were a pain on my vehicle but these guys in Rochester, MN handle their business and do it well. Kudos to a good shop. You will be my 1st choice if I need anything in the future.
So easy to work with and incredibly friendly staff
Thanks for vacuuming, too! Vehicle looks great.
Great job as usual. Thanks! Trent was excellent.
Impressed.. did a great job and helpful when I had questions. Will go there again if I need repairs.. good job!!
Repair was performed well and the work was explained clearly.
Very timely and a great job!! Couldn't ask for better service.
Very pleased on the repairs & customer service. Hopefully we won't have another accident but would use Abra again. We would recommend Abra to anyone for great service from start to finish. Thank you
I appreciate being kept informed of status of repairs. Thank you.
The repair work on my bumper was done very well. It looks brand new. I worked with David H. from start to finish and he was great and was knowledgeable. The work was finished on time, as promised, and I was kept abreast of the progress via texts on my cellphone, which I appreciate.
I've had other body work done by Abra in the past and have been very satisfied with the quality of the work each time, this time included. I'd definitely recommend you to anyone in Rochester needing auto body repair work.
Tried to keep me updated via text
The whole experience from the beginning to the end. Being updated by text was a nice touch as well as the staff especially Scott who took care of my car and keeping me updated. Thanks Abra
The car looks wonderful! When there was an unforeseen delay, they graciously booked a rental car for me. Very professional service!
David did a great job handling my claim for State Farm.
I really like how you sent me messages with updates while repairing my car.
The service was quick and efficient. People in the office are very polite and nice to work with.