ABRA Auto Body& Glass provided excellent customer service by keeping me informed throughout the duration of my car repairs. It can be very stressful working with insurance company's while dealing with every day life, but I never felt alone because ABRA had my back. Extra special thank you to Angie, she's a rock star!!!
Great job cleaning the truck when you were done, it looks great.
Great service and communication
The team was great to work with
I'm very pleased with my experience with Abra. Angie is fantastic, she has great organization and communication skills and quite frankly runs the best shop I have experienced.
Great service and very nice employees
They did an excellent job got it done in the time frame I nended and where very nice and kept me up to date on the progress of our car
Everyone was very pleasant and professional and really knew their job. Very fast and clear communication. Would highly recommend. Car was spotless inside when I got it back. Yay !
Very professional. Quality work. Was done in record time.
Job was done faster than expected.
Vehicle Make : Volkswagen
Thanks for working hard for me!
I had two separate insurance claims, one for auto body work and a windshield replacement. My auto body work was great and the red wing shop was fantastic. However, the glass person I spoke with never set up the appointment to coordinate with red wing shop to get my windshield replaced. Since I already had a rental and my car was in the shop for a week I expected to have all my work done at once. Very very disappointed in the glass shop.
Angie was my contact at ABRA, Red Wing, & I was Very Impressed & Very Satisfied with her! She followed through w/ Every Situation, gave personal, priority advise (when asked). Angie proved to be honest & correct!
This was the 2nd time I used ABRA for major body work & can say I continue to be extremely impressed!
The first time I used the Rochester location, but when they offered to ship my car to Red Wing, for faster service, I accepted.
I am So Happy I did. The Red Wing location & Angie proved to a great decision!
Thank U, ABRA Red Wing & Angie!!
They got my car fixed in a timely manner and I was very happy at the customer service that I received. Definitely will use Abra for any future repairs of my vehicle:)
The team at the Red Wing ABBA were very friendly and professional. The car looks like new, I am very pleased.
That ABRA manager Angie, provided excellent service by introducing the actual repair technician and explaining in detail what I should expect. Abra's crew exceeded my expectations. Angie's people skills are a refreshing change in the auto repair industry.
After originally being told about two weeks for the repair, It only took one week and I was informed the entire way thru the process and the car looks like new!
Samantha and Angie were extremely helpful and professional. Text message updates are a very nice touch. Guys in the shop did a wonderful job and even got my car back to me ahead of schedule. I would highly recommended Red Wing Abra Auto Body to family and friends.
Everything was top of the line from start to finish!
Everything went so well. Angie is a great lady she is so sweet and she goes out of her way to help any way she can. She even took her free time to pick up parts for my car repair to help it get done as fast as it could
They were kind and understanding of my situation and repaired my car the same day! Thank you!
Fast service and very friendly staff
I appreciated the almost daily reports on the progress made with the repairs to my car. Your staff did a great job in communicating things to me.
I love what they did to my car it looks like it was never hit thank you guys
everyone there was really professional and showed that they cared. especially Angela. she alone is the reason I would use ABRA again
I appreciate all the effort put in on my Jeep. It's sure nice to have found a shop that takes pride in a job well done. Thanks to whole Red Wing crew!
I'm very impressed with how updated Angie kept me about my car. Thank you so much!
I will be highly recommending ABRA to my friends and family if they should ever need auto body work! The text message updates and phone call updates from Angie were very much appreciated. My car looks and runs as though it is brand new again!! I'm also very thankful ABRA offered to pop the dent out of my passenger door for a small additional expense although it was unrelated to the accident that caused me to bring my car in. The team also worked quickly to ensure I had my car back by the time I wanted it so that I could leave for vacation by the time I was hoping to. Very impressed with the service overall! It also looks as though the interior of my car was vacuumed, which was an unexpected and pleasant surprises. Thank you!
Angie in ABRA Redwing branch was very helpful. However, I was not very impressed by folks at the Rochester branch.
1) I dropped off my van on the 11th of July at Rochester ABRA. The van was not inspected for other dents/scratches when I dropped it off. I got a call from ABRA soon after asking me if it was okay for them to transport the van to their redwing branch as they were short staffed. I agreed to it. I was told I will get the van back on Wednesday the 13th of July or Thursday the 14th of July.
2) I contacted Angie at ABRA redwing to check on the status a couple of days later. She was honest and told me that this will take longer and the work will be completed only by the 18th or 19th of July. She was helpful and patiently answered all my questions.
3) When I went to get the van back on the 19th from Rochester ABRA, I noticed scratches in the front bumper right side. I asked them about it as I did not recall seeing that when I dropped the vehicle back. The person was polite and told me that they had made a note of it during the initial inspection. However, the inspection was not done and documented when I was physically present and I am not very happy about that. I still feel those scratches were not present when I dropped the vehicle off.
4) the vehicle was driven from redwing to Rochester and I had to ask money for gas expenses as I was not reimbursed without me asking. Overall, Angie was nice but I am disappointed with the other things.
Great customer service, and always updated on what was going on. Thank you!
Everything looks good as new!
Angie was really professional by keeping me updated with repairs
Not only did you do a superb job on the door, but I was blown away with the excellent detailing you did on both the interior and exterior of my Edge. Living in the country on dusty roads my car takes a beating and you made it look brand new! I would recommend you to anyone! Thanks again!
Friendly, timely and professional.
My car was cleaner when I got it back than when I took it in!
We appreciated the updates along the way. That removed any angst regarding timing and conditions.
In addition, Angie's handling of communications with the insurance company made things easy for us.
Thanks. Giving you a 10.
Angie was very nice and helpful. She helped me get in contact with my insurance agency and kept me update to on the progress of my car. Overall it was a great experience and I will definitely be going back if I'm in need of any future repairs!
Excellent service and work. Thank you!
Everyone was very helpful and committed toccorrecting the issues with my car.
Highly satisfied!!!!! Great customer service!!!!! Would recommend friends and family!!!!
Very good work with a very fast turn around. I picked up vehicle and was very impressed with the work and how they had cleaned my vehicle inside and out.
Abra is awesome! I was completely satisfied with the service. I was in my first accident (not my fault) and had no idea what to do. Luckily my insurance company referred me to Abra and they actually called me first which was so nice - one less phone call to make - and I was able to get in right away. They also cleaned my car inside and out! That was a nice surprise. Thanks!
Samantha and Angie were great so very helpful! Thanks ladies!
Communicated well during the process so I always knew what was going on. Very professional and helpful!
I can't tell the difference from how it looks now and how it looked before it got hit by the shopping cart.
Everything looks good! Thank you guys for the amazing work!
very friendly service, quality of work looks good, very good communication about the status of the repairs.
Wonderful service, great job!
Keep doing what you have been doing.
Angie went the extra mile to keep me informed - great experience!
Out standing service and communication truck look great way to go Abra crew
Thanks for the great work on my Malibu! I really appreciate it.
Angie was easy to work with and was always willing to answer any questions. I would not hesitate to use ABRA again.
Outstanding service! Really appreciate how much you kept us in the loop. A lot of companies could learn from the way you have managed your customer service and processes. Thank you! John
Angie worked very hard to get our car repaired in the quickest way possible. She is very pleasant and knowledgeable.
Customer Service: friendly, courteous, prompt, on-time
Job Performance: Perfect match with all repairs working
I was very pleased with the work, and also the way that they kept me informed of things.
The quality of service and customer relations was fantastic! My vehicle looks like new, I was treated like I was their most important customer and they went our of their way to give me transportation to and from my house. I received daily updates which were very much appreciated. I hope I never have to have a vehicle repaired again but if I do I will definately go to this Abra without hesitation. Thank you so much!
My car looks great, I'm so happy with how it looks. I also appreciated that I was kept in the loop throughout the repair process. Thanks!
Good service. Great people. Kept me updated. And had it done on time. If I ever need anything repaired I know where to go.
Great and friendly service
Communication, quality, timelines, and customer service was outstanding! I couldn't have chosen a better place to get my car fixed! The lifetime warranty is also very comforting. Thank you Abra Auto Body and Glass for getting me back on the road!
I would never hesitate to reccomend Redwing Abra to anyone. The team was very prompt, knowledgable and personable. My truck looks better now than before I hit a deer!
Friendly service, contacted me if they found anything wrong or parts were back logged. I would recommend highly the Red Wing body shop. Kyle and Angie were awesome and very knowledgeable with helping out if I had questions.
perfessional friendly quality work.
Fast friendly professional and efficient
They were so friendly and willing to take care of all my needs. If I need anything done on my car in the future I will definitely be coming back.
Very happy with service. Like the texts with updates. Thank you!!
Angie was amazing at the front desk and is probably one of the most competent people I've met. Even though the circumstances behind me being there were less than ideal I would not hesitate to go back due the amazing job the staff did.
Our Jeep was fixed in only four days. We were so grateful for the efficiency! Everyone was so helpful and knowledgable! Great service!
You guy's rock my car looks awesome
The workmanship seems good and they got it out on time so that we could leave for Texas as planned.
We were very pleased with Kyle and his staff from start to finish.
Very good service and high quality work
Nice and polite staff, very fine work. I would recommend highly.
Kyle and Angie did an awesome job of taking care of every last detail. Making sure the experience was simple.
Excellent feedback and tracking progress updates on the repair. I felt we were taking care at every level on the repairs; paint, metal, parts.. excellent service!!
I could'nt believe how fast the related were done I took the car in on Monday at 9:00 and the car was done at about 3:00. And such a good job. Thank you Ken Christianson
Excellent job and in less time that estimated
They treated our car as if it were their own. They were not satisfied until everything worked and looked like new. No question--if I ever need body work again, they are my "go to" people.
I was incredibly impressed with the work done on my car and how easy they made it for me! Thank you!
There service was above and beyond. They took care of everything and I didn't have to do anything but drop and pick my car up. Excellent service
Appreciated their friendly, concerned attitudes. Phone contacts were prompt and they asked if i had questions/concerns. The updates were often and contained the right amt of info. Car delivered when predicted! Thanks for great service.
Excellent work. Thank you
They are always so friendly and go outta there way to make us customers happy.
I come there for all my damage repairs because of great customer service and friendly staff! Try to find me best deals for parts too.
I will continue to bring business to Red Wing Abra
The customer service was very personable and genuinely thoughtful. I'm very pleased with the outcome and with the guarantee of quality workmanship. Thank you to Kyle and everyone at ABRA Red Wing MN.
I had worked with Kyle in the red wing area
He is amazingly polite kept me up to date as to what was going on.
When picking up my car a young lady helped me out with my pick up she was easy to listen to and also perfectly polite.
Thanks everyone for a job well done????????????????
The service was amazing and the staff were wonderful. I will definitely use them for any future needs!! Thank you!!
Excellent customer service
Thank you for did a great work on my 2008 audi
Everything was handled quickly and my finished car looked great! I appreciated the email and phone updates of progress. I will definitely use again and recommend to others.
I was very happy with the work done on my ford truck. And i will recomend this shop to every one that asks for a good autobody shop.
Very friendly, cairtous and professional. Has a good understanding of needs and knowledgeable
Abra did a very nice job getting my car repair and letting me know what's going on with my car in every step of the way. The guys at Abra never seem to disappoint me. They did an excellent job with my car.
Good communications, prompt completion!
Good. Job fast. Turnsround. Connecting
They do a great job. Communicated well.
Very very wonderful to work with they made it easy
Great customer service, work was done promptly and to my satisfaction. I would highly recommend them
Thanks for washing Windows whenever had anyone or place do that. It was cool
I am 100 percent satisfied
I'd say that they "went beyond" making sure I was satisfied.????
Loved that I was kept informed throughout, very polite and professional people to work with...happy with the experience
I couldn't be more pleased
Angie & Jim both took great care of me
Great and fast service! Thanks
Kyle & Angie are fantastic. I've never been in an accident before, and they helped me through the process. I love my car, and was nervous about how it would turn out. You would never know I was in an accident!! 100% perfection!
The employees at the Red Wing Abra are the greatest. So friendly and caring of my needs. Thank you Abra
Kyle kept me in the loop every step of the way. Very happy with our service.
Very impressed with everything. From Angie , having them take care of the car rental , the repair work was excellent. And I was very surprised that my car was cleaned inside and out when I picked it up.
Made servicing my vehicle effortless!
Thank you so much!
Outstanding customer service!! Was really impressed! Thanks so much!! :)
Angie was awesome from start to finish! My car looks brand new, incredible work! I will recommend Angie and her team to anyone needing body work! Thanks again!
Great customer service really appreciated the willingness to listen to a few questions I had and work with me throughout the process. Really glad I chose to work with you guys and gals.
Great service! Thanks Kyle.
My car has never been so clean. The repairs were completed so quickly and communication was unbelievable. This is not the last you've seen of us. We have many project vehicles that need body work! We will be calling you! Would recommend to everyone!!
Angie was great to work with. She walked me through every step and was extremely helpful.
The whole team made a difficult situation easy on my family. My questions were answered promptly. I will always use ABRA for my vehicles. Thank you for cleaning my car too!
Vehicle Make : Volkswagen
I thought they did a good job and they finished the work in the amount of time that they originally told me.
Quick work and good communication thru the process, plus almost no hassle with rental car or insurance on our end, well done
Thank you for the great service
Employees were all helpful and made repairs on my schedule.They made it a good experience, keep me informed and did everything on time.
We were completely satisfied with ABRA. THANK YOU.
Everyone with whom I spoke was friendly and professional and knowledgeable. I was very impressed with the service and quality of their work. I had a post delivery issue which they acted on and solved immediately without excuses and to my complete satisfaction. I will make high recommendations to my friends in need of Abra's service. Thanks for a positive experience.
I was very satified with the service I got from the whole team at ABRA. My csr was ready when they said it would be.
Excellent service and communication.
Eddie Bremer did a great job keeping us informed and moving the claim and repair process along quickly.
Excellent quality of work and excellent customer service.
Great service and wonderful hospitality from employees. Will be glad to work with them in the future and will recommend them to my friends and family.
They were very nice did a great job on my truck and got it done quickly and when they said they would.
Great job!! Looks like new!
Outstanding customer service in every measure.
Very friendly & courteous manager (Eddie) & front office. Eddie went out of his way to make our drop off work for us.
Very happy with the work done, thanks for going the extra mile and giving my wife a ride to the rental office.
Thanks for a quick, quality repair, and a nice clean car. -- Dave
The work that was done on the 1983 Chevrolet Z-28 was beyond my expectations. I knew Eddy would see that the job was done right but I did not know the car could look so good. It looks like it just came from the show room. Thanks again.
Thank you for your commitment to seamless customer service. The body work and detailing completed is 5 Stars!.
My car looks like it is brand new. I appreciate the complete attention to detail inside and out of my car. Felt like I was driving it off of the lot again. Thank you!
Job was done on time, and the vehicle was extremely clean when I picked it up. Receptionist was very pleasant, great customer service.
Outstanding work and customer service
It not only looks flawless, but the interior was spotless as well! I wasn't expecting that, that was a nice treat.
Vehicle Make : Volkswagen
This ABRA in Red Wing, MN finally has a great manager, with excellent customer skills. I have confidence that you can actually get good work done here now. This shop was poorly run before but, business should grow here.
Appreciate the fast, curtious, and friendly service! Breath of fresh air for Red Wing!
Great job and great people
Vehicle Make : Volkswagen
Mike made the car repair experience painless. The car looks great!
Thank you u guys do professional quality work.
It looks brand new. Thank you!
Very friendly and simple to deal with. Mike was very nice!
Very good job
Mike the manager was very helpful.
Thank you! My car looks great!
Nothing to add. Thank you.
AWSOME! They took extra care of me due to family health going on at this time. They went well above the "call to duty" ......many thanks.
Everything done as expected.
Friendly team members, quick work and a beautiful, clean truck all made me happy!
Excellent job guys. Couldn't have asked for a better job on my car... Thank you! The entire experience was smooth and enjoyable. Thanks for turning a bad experience into a good one
Everything done in a very prompt and professional manner. Staff very helpful.
Scott and Mike make the process of an accident and fixing the truck much easier,,,,thank you
The new manager, Mike, was fantstic! The whole team was extremely courteous & professional. They went the extra mile by washing & detailing my car after fixing the repairs. They even emptied my trash! Thanks :)