The car looks great, brand new
Abra's staff, including James and Jacob, we're extremely helpful helping me with the repair appointmenthe. They were both very accommodating and got me in to the shoparty and Jacob kept me informed daily with updates.
Everyone there is always so helpful and knowledgeable especially Jacob and Christina who are pretty much interacted with this time I want this message to go to your general manager I forgot his name was it jammed or something like that and I eat you hire great people I know a lot of them are from collision plus and I'm glad you kept them. You always do a good job and this is no exception to even fix a little piece of something that wasn't from my recent rack it wasn't expensive but it did help me love My car a little bit more! I am glad that you deal with enterprise because they are excellent too I always have a nice rental car the Nissan Ultima I run at this time I would almost trade my car for just FYI I think Christina for staying late for me the day that I did pick up my car she is very sweet and very friendly and I appreciate everybody's assistant
Angel and the other staff that I met were exceptionally friendly and professional. Good job!
Let everyone know that they all did an awesome job thanks so much
The team at ABRA took care of my vehicle in a timely manner and took very good care enduring my car looked brand new
Done on time and within estimate
I am always pleased when I get my car back from you guys. You all do a great job. My car looks fabulous and brand new! I love it. I wasn't expecting the interior to be cleaned out, that was a pleasant surprise. Thank you, makes me feel like I have a brand new car.
Great job and done on time.
Car looks like new! Fast, friendly and very professional! Thank you!!
Fair & reasonable rates; excellent customer service from all
involved (receptionist, estimator, shuttle driver). Work
completed when promised; car looks great!
Everything went as planned. Great work again!
I've only had my car back a couple hours but so far I'm very pleased. The front desk people were great. I love your use of text updates. BUT ... they aren't updating anything at all. They are pep talks. You could really use this great idea in much more effective ways. No pep talk ... tell me where things stand with my car. That would have thrilled me.
Great service ,faster,excellent comunication, good job!!you guys are the best!! Definitely I'll tell all my peoples about how good you guys work!!
The entire team at the O'Fallon IL ABRA are amazing ,kind and professional people who genuinely care and that means a lot at such a stressful time they make the process smooth. Thank you all so very much!
Superior customer service!
I appreciate your timely updates and for being patient with me when I called! My truck looks perfect!
Appreciate the frequent updates
Staff was exceptional! Great customer service!
Cynthia was very friendly, welcoming, and helpful.
I was very impressed with your customer service and communication! I would recommend you highly to anyone I know.
Abra did a wonderful job of restoring my car. I guessed that they would clean up the outside, but I was surprised that the inside was cleaned up. I also appreciate that they sent someone to get me so that I could get the car home. Thanks! Great job!
The car repair was very well done. The paint job and detailing were excellent! Thank you for a superb job!
Staff were very nice and understanding, shout out to he people that detailed my car after repair.
I can't say I am totally satisfied with my experience at ABRA. The reason being because certain parts weren't replaced that should have been to make the vehicle 100% safe.. Also, have some shaking coming from the truck almost as if wheels/tires were not properly balanced. State Farm was on board to take care of any issues but the shop did not back me as they should have.
Car looks really great. Thanks
They did a very good job. They updated me during the job.
From a scale of one to ten, I'd give them a ten.
Friendly, considerate staff.
Nice car wash.
Good job and many thanks for cleaning the car too! It looked great!
Staff were very rude. My car was not fixed completely. I had to take car to another shop to have work finished. I will never use this company again
Your team did an outstanding job on my Taurus! Thank you for making her look like new again.
- The color does not match the manufacturers color.
- I get a Park Assist message stating that "Park Assist is temporarily Unavailable" even though Park Assist is selected to the on position.
They kept me updated via texts and phone calls and I really appreciated that! I love the friendly service and truly felt my Honda was in the best hands!!
The team was very professional and courteous. I really loved receiving the updates via text message. I will definitely return if I ever need body work again!
Jacob was fantastic to work with. He kept me up to date throughout the entire process and the team at Abra made my car look like new. Would definitely recommend them to anyone looking for honest and high quality service
Excellent work. Car looks great!! Terrific customer service.
Special thanks to everyone involved in fixing my 2012 Cruze. Job well done! Sincerely, Melody F
Nice job. You've measured up to your reputation :)
Jacob was great! Very professional
I am very satisfied by the professionalism of the team at Abra. Especially Jacob Diercks as he told me he would call throughout the repair process and he did just that. At no time did I need to follow up with him as he was the one calling me. I was very impressed with this young man!! Please pass on my thanks to Jacob and the rest of the Abra Team for quality work!
Very satisfied. Will use Abra auto glass if needed in the future
The communication and the final product was great
Staff was very courteous and kept me up to speed each step of the way. Forgot to get my garage door opener out of the rental and someone stayed late so I could drive back and pick it up. The car looked great and was very clean inside and out.
I'm satisfied customerservice and my car body repair. Good job!
Outstanding repair work. Thank you.
Very customer service oriented!
Great Job! If the need arises, I will definitely return.
The only comment I'd make was that they told us it would take a couple of days but it actually took 3 1/2 days.
Everything else was absolutely fine.
Vehicle Make : Range Rover
Excellent service, I do not have any family in the area.
It was great to be able to get my car repaired, and
Not worry about transportation, they were also
Kind enough to drive my car home while I was at
Work. I am also very pleased with the work.
Thank you Abra
Excellent job, highly recommend their professional quality work!????
Awesome work and communication!
I received amazing customer service and quality work...FAST. I brought my vehicle in on Monday without an appointment; it was finished on Thursday. Thanks so much! I hope I never need body work again, but if I do, ABRA will get the call.
Steve was awesome at making sure I was satisfied! He and the mechanics did a WONDERFUL job on repairing my car.
Jake and the rest of the people working at Abra are fantastic. Jake called me every few days to reassure me of the progress. He even called before the holiday weekend to make sure that Abra had not forgotten about us. I can date say that our car was returned to us in better shape than we had it before the accident.
Nice job. Thanks. No need to text any
More. I don't want to rack up charges.
I have used ABRA for all my repair work, and will continue to do so. Would recommend them to anyone- great team!
I want to thank the technicians who fixed my car, but my gratitude is to Angelique who took care of me and helped me out. What a great customer service person. She really lives up to her name Angel and she really was mine!
Thank you so much and I will recommend Abra as the go to place for car repairs.
Very nice and clean. Professional, excellent
I had a very positive experience, and Angel was very very helpful
It took 3 weeks to complete with text messages stating it was almost complete after only 1 week. the car looked great though so the work done was solid.
Amazing job was done, they were extremely friendly and I appreciated the daily update?
Everyone we dealt with personally was great!
The daily text messages were thoughtful and fun!
The price very reasonable.
Speed of repair beyond expectation!
The first place I will call if I ever in another accident!
Already recommending you!
Keep up the good work!
On a scale of 1-10, with 10 being the best, I give you a 10+++
The paint finish is not acceptable and now we have been told it will be 2 weeks defore it can be corrected and a rental car covered. This is incredibly frustrating and a huge inconvenience.
The customer staff was amazing! They kept me updated with pictures and text messages throughout the process. I would highly recommended Abra to one of my friends. 5 star service!
The paint job was evident by running my fingers across the edge of the trunk, rear fender, and driver door. Other than that I am satisfied.
Great job! It looks brand new. The wait time was not long.
Excellent work and service. I hope to not need it again but if I do you will be who I call. I will also let everyone know of your excellence in service and work. You are the best!
Very professional, great customer service!
I am so happy! My car looks great and done in a timely manner. I will for sure be back when I need another body fix. Thank you to Jake as well for calling daily and keeping me up to date on how my car was doing. Fantastic job, and great experience.
They gave me AMAZING service
The entire ABRA team made the process customer focused and user friendly even up to the end when I came to pickup my vehicle. Absolutely outstanding! If I ever have another need, I'll be back.
Jake was very nice and I wish ABRA had more workers like him.
Excellent job. Jake is a credit to your organization. Receptionist very nice. Liked the daily updates.
This should be email, not text. I would have more to say.
The communication through out the process was excellent. I was given an initial overview of expected actions when I dropped the car off, and kept updated daily on the status of my car repairs. End product was stellar,looks like new. Great service and product's
Very professional, kept me informed through out the whole process. Very nice staff. I would recommend them to anyone.
Both vehicles looked awesome. Quick and professional.
Got it done way before I thought you would.
Jake was very personable and knowledgeable.
Angel very nice behind the counter.
Wouldn't hesitate to recommend you.
Everyone gave us excellent customer service from the beginning to the end. They made everything easy for us and convenient.
Excellent service, as always. Thanks.
Repairs met my ezpectations. Nice work.
Dawn was so friendly, all of the staff was wonderful to work with! The car looks great! And so clean! That was a nice touch. Highly recommended!
Had to bring car back b/c front not fixed
Everyone was kind and professional. My car looks great! Thank you!
Big thanks to Dave for saving my truck.
Top notch customer service and Awsome paint job
Very professional and quick service.
I trust the employees.very nice and honest staff. Thank you
Great customer service and very fast repair crime.
The staff was great. Angel always kept my informed throughout the process. Thank you.
They were very fast with getting the work done. Thank you all
Very professional people. I would come back again.
I was told by Angel that everything was going to fine and it was.
Extremely satisfied with all aspects of the process.
Great experience dealing with a bad accident! Everyone I encountered was professional and pleasant. The work was done super quickly and my vehicle looks perfect. ABRA really went the extra mile and kept us informed/updated every step of the way. I would definitely recommend them to family and friends, and they will be my choice for any future needs.
ABRA personnel are fantastic. They really know how to treat their customers. I would recommend them to anyone that needs their car fixed. They are such professionals!
Jacob and Dawn where friendly and informative thru every step and made the expierence very positive! We had some work done in the past and with this great service we will return for any future work.
Excellent experience with ABRA's team! Perfect client service, from appearance to personality! BRAVO!
My nehew and his boss kept me up to date and made sure they did and excellant job on my car!!
Excellent work standards, very polite and professional treatment by all personnel. Would recommend to others with no reservations.
We are totally impressed with the professionalism and workmanship from ABRA. Thank you for the excellent work!
Vehicle Make : Volkswagen
Angel was incredibly informative and helpful. She guided me through the entire process. This went very smoothly.
It was such a great experience. Jacob, my rep, was tremendous. Highly recommend Abra
Vehicle Make : Mini Cooper
Great job, service, and on time!
Angel was very friendly and helpful she explained everything to me and kept me up to date all throughout the process. It was such a pleasant hasselfree experience. If I ever need repairs again I will definitely be back to this shop. Thank you.
Amazing job and will refer friends
Courteous and swift service
First: the entire staff was very friendly and professional (specially Angel and Dawn). They were very helpful, especially helping me choose a rental car agency, and made every effort to return my car as soon as possible. The entire process seemed designed to inconvenience me as little as possible, and I really appreciate that.
Second: the facility was clean and comfortable, even though I spent very little time waiting due to the staff's efficiency.
Third: When I picked up my car, it looked beautiful and so clean inside and out. It is like having a new car again.
Finally, it was the most positive experience I have had getting car repairs. I will highly recommend Abra to everyone I know. Thank you.
Everything was perfect they did extra things to my car made it look very clean and that's a good thing because I'm really dirty so it was nice to see my carpet again lol thanks for all the work
Everyone I dealt with at the ABRA team are VERY nice ! I was kept informed in the status of my vehicles repairs and they were even done earlier than expected! My truck looks great! Very happy with the service I recieved.
The repairs were done very fast. Jake was professional and a pleasure to work with. I would definitely return for any future repairs.
Wow, great service, and unbelievable turnaround on the damage to my vehicle. Thanks so much Abra!
Very satisfied with my experience.Job was completed well in advance of what I thought it would take
We will do business again one day.
This location absolutely just does it right great staff great attention to detail recommend them 100%
This is the second time my husband and I had repairs at Abra and have been completely satisfied both times. Thanks for a job well done.
Angel, Dawn and everyone at ABRA were fantastic. My vehicle is perfect!! They even glued the cracked license plate holder back together. I can't say enough good things about the experience. Thank you so much. Janice G
Customer service was incredible! They didnt waste any time getting the specialist out to evaluate the damage on my car. Everyone at the front desk was all smiles and very friendly. The PDR work that was done on the door was perfect and you couldn't tell that there was ever a dent there at all. Abra exceeded all of my expectations. The experience was so great I wanted to hug and kiss everyone as I walked out the building lol. I will recommend Abra to everyone.
Loved abra. They were very nice to me & went above & beyond. Will definitely be recommending them.
Great job, thanks for everything.
The staff was always very polite, I loved the daily updates by text, and my car was ready sooner than expected!!
I've had a bad experience with another ABRA but this location has restored my trust with this company. Angel was a peach and the inspector was a delight. I look forward to referring my family and friends.
Immensely professional and I can tell you care about the quality of your work and the happiness of your customers. Thank you for job that is more than just well done. You strive to be perfect.
Jacob, Dawn, and Angel all exhibit extraordinary expertise, and outstanding customer service.
I am very pleased with the results. My car looks brand new. I was especially pleased with the updates from Jacob and the superb customer service. Thank you, Abra, for everything - a special appreciation to Jacob for making a difficult situation easier to take.
Awesome customer service!
Took care of getting me a rental vehicle from Enterprise when Hertz fell through. Kept me advised of how the repairs were going. Did a fantastic job of repairing my vehicle. Great customer service at all times.
Jakes was awesome. Thanks for everything.
Vehicle Make : Volkswagen
Jacob was the ultimate professional! He made the repair process with ease, the repairs were finished ahead of the projected time as well
The service was great. I would recommend this shoo to everyone
Very professional, good and polite communication...made this easy
Kept me informed every day plus had the car ready by the date they promised
Everyone was very gracious and efficient.
Jeep looks great-- I thank you all!
Great job as always! Thanks for getting it done quick!
Thank you. Definitely worth recommending to others.
The key word in your question "COMPLETELY " caused us to say "No". We were very happy with the repairs. However, we, along with our local insurance adjuster, found additional areas that were damaged on the interior of the car that were overlooked. One item that was completely overlooked, which we noticed immediately, was the rear pull cover over the cargo area of the SUV. When we went to use it, it was covered in glass. Upon arriving at home, we spent 3 hours vacuuming and cleaning glass pieces and fragments out of the car.
Awesome Professional Service!!
The customer service was above and beyond. I would definitely use you again if needed.
Great Job. Car is like new .
Although the wait for the repairs was long there was excellent follow up communication throughout the process
Thanks once again for the best customer service and experience. You all made the repair of my sons car easy. I really appreciated all the updates. Jake was great!
Jake was super super nice
Abra was so easy to work with. Everybody I talked to was very pleasant and professional. They kept me up-to-date on the status of my car repair. Thank you so much!
Everyone was very professional and knowledgeable. Jake did a fantastic job of communicating with me, and keeping everything on track. I would recommend Abra to anyone.
Got my van back quickly and was kept updated of status throughout. Van was returned in excellent overall condition, not just the intended repair but all the other extra attention was outstanding (interior clean-up and exterior paint chip touch ups). The service manager, Jacob Diercks, was very courteous, professional and informative in explaining and answering all my questions. Thank you so much.
Vehicle Make : Volkswagen
Everyone I've dealt with has been courtesy & efficient.
Superb customer service! I have had my vehicle repaired at 2 other ABRA locations in the past and every employee that I have dealt with was wonderful. I appreciate the communication and updates during each step in the process. I will continue to recommend your services to my friends and family. Thanks again!
Staff very efficient and helpful.
Very professional place and got my vehicle finished when they said it would be done.
Great job! Timely service, polite staff, frequent updates. Overall great experience.
Everyone was kind and helpful and my car looks brand new again. Thanks guys!!
I don't need the phone call.
Charles was super nice and calmed my fears of the bumper
Looking different. The car looks great! Thank you!
My 8 year old car looks new again and they were easy to work with. I wish all service companies were like this!
Outstanding customer service! Team did their very best to make everything hassle free! I will recommend abra to anyone needing repairs! Thanks!!
Satisfied with the results and customer service that was provided.
I appreciated the text updates. My car looks great. Job well done.
I was informed about the status of my vehicle.
Awesome customer service and quality of labor.
There were several items on my truck that can e from the accident that wasn't fixed. My front number was put on crooked or something. It just doesn't look right. Then there are paint marks on my front door that came from the seat belt being closed in the door the night of the accident. My truck is making a squeling noise from the lack of a seal that it didn't make. My passenger door makes a bouncing noise like it's not put on right or something. It wasn't making that noise before the accident when you hit a bump. My seat belt is t the right one, it's too rigid, it doesn't move freely like the passenger one.
Great job on the repair of our vehicle. Looks like new and the service was seamless on the whole. Thanks for going above and beyond by washing and detailing the car before we picked it up and driving the wife to an appointment down the road.
ABRA team did a great job of keeping me informed of my car's repair. Friendly, helpful,concerned to meet my needs . Bravo! Good job!
Angel did a fantastic job taking care of me! Also everyone else was extremely friendly and experts at their jobs.
Very kind and considerate. Left my car nice and clean. Merry christmas
Awesome job on the doors!!! Turned out better than I imagined! Angie is great, too!
ABRA did a wonderful job fixing my car it looks as if the scratch never happened. Upon pickup, my car was in excellent condition and freshly washed. If I ever have a need for repairs in the future it will definitely use ABRA.
Thank you so much,
First experience with ABRA...pleased with results and communication during the process.
I appreciated how well I was kept informed both with text messages and also phone calls
My door needed rebuffed before we left and it's not air tight. Sounds like there's a window open. We wanted a higher level of care for my bmw so we thought Abra would be best. We have a baseball dent on another car of ours and we won't have Abra do it.
Excellent service from everyone from the shop to the national contact center. Everyone was very kind and professional. Great service!
I was kept fully informed of my cars progress. The technition was very polite and extremel professional. The entire process was great
None I was very satisfied with my car. The customer service was outstanding. Good job and Thanks.
You all exceeded my expectations in every way. Thanks for the excellent work and customer service!
Just want to thank Jake and the crew at ABRA for their professionalism.
Loved the text message updates and the phone calls from time to time keeping me up-to-date on all matters concerning my vehicle.
If a family member or friend ever need an auto damage specialist you have my 100% complete satisfaction and trust for referring them to you ....
Hope I never need you in the future but if I do I know where to go!!!
Thanks again ,
Fantastic job. Everyone was friendly and helpful. Especially Angel extremely helpful!
Excellent service as always!!
Jacob was very knowledgeable about the repairs needed and he kept me informed as we moved through each step of getting my vehicle operational. Great staff.
Every single person i spoke with was extremely polite and professional. Car looks great and the process was easy and fast!
The team was very kind. Jake kept me up to date on every step of the process. My car came back to me looking new!
Very happy with our treatment and service, and a job well done!
Angel was very nice and kept me well informed! Thank you for taking care of me and my car.