Professional and efficient, I am very satisfied.
Really appreciate the updates on my car.
Service was quicker than expected and my truck looks great. Everyone I dealt with was professional.
I feel like communication was not the greatest. The update text messages I received did not accurately reflect the pregress made on my vehicle. I also felt like it took far too long for me to receive an estimate. I was also questioned several times regarding whether or not I owed a deductible, even though from the beginning, I told everyone I spoke with that I should not have a deductible because of the conditions stated on my insurance policy. It was almost to the point that I felt that I was being perceived as dishonest.
First class and professional. My car looks brand new. The entire approach was A plus
The workmanship was very well done, and timely, giving me back a car that does not appear to have suffered the damage it had sustained. I will happily refer my friends and relatives.
They did an excellent job on my car
Amazing work as always, looks brand new. Thank you!!!!!
Unfortunately I've Taken my vehicle there on several different occasions but the staff is always courteous and professional and the service is great.
Very pleased with the work that was performed
I liked being kept updated, and the texts giving the car human feelings were cute! Everyone was courteous and professional.
The interior of suv needs to be detailed, there is dust everywhere, looks like they only half way wiped the seats and dash. All cracks and crevices have dust in them.
My car didn't squeak when it was sent in. Now it sounds like something is rubbing on my rotor.
The customer service from Angel and Rachael was great. I really loved the email and telephone followup. I laughed fora couple of days about the " your Nissan is very happy here" email. Great marketing!
My truck had dents and scratches that were not on my truck when i dropped drop off for hail damaged repair. When i went to pick the truck up ABRA acted as if it was no big deal. My insurance company is giving me a check for the damage caused by ABRA to take to another body shop because this is the 3rd complaint my insurance has had recently for issue from ABRA with other Progressive insurance customers having other damage after picking there vehicle up after repair work at ABRA. Manager said they normally have pictures to verify that vehicles have no previous damage but they dont have any photos for my truck,but a lady from ABRA walked around my truck took pictures when i dropped off my vehicle to have hail damage repaired. ABRA said they don't know why but they could not find pictures from when lady performed walk around and took pictures. The body work to remove dents is horrible and the driver side of truck has ripples from where the dents were pulled out. The manager would only state he doesnt know what happened and there was nothing he or ABRA can do to fix ripples or the dents and scratches that occured at your shop. Manager would only repeat himself and say im sorry i dont know what happened. Again its said when my insurance company has to write me a check to take my truck to be repaired at another body shop.I will never comes to your shop ever again and i will tell everyone i can about the poor workmanship as well as damage to my truck while at your shop. I will be filing a complaint with ABRA and will be contacting the Better Business Bureau in this matter. Wish i could say thank you but getting my truck back with poor workmanship and more damage than when i had dropped it and managers and who cant tell you more than im sorry we dont know what happened and there is nothing we can do is poor business on your side. How you are in business is a wonder to me with how you treat customers and vehicles.
Everything went very smoothly, and they have really good customer service. The car looks great and I appreciate the fact that all of the bodywork is under warranty
Please don't contact me. I discussed this ad ad nauseum with the service writer, who apologized. I was super clear that I wanted to be contacted with a quote for the extra cost of OEM parts (which I prefer) but because the service writer was out sick, aftermarket parts had already been painted when I was called. Because the only aftermarket part used was cosmetic, I allowed it to be used, but I am disappointed in the breakdown of communications.
Every other aspect of the service was very good. But because of this miscommunication, I cannot say I was completely satisfied.
My car looks great again. I'm very happy with the hail damage repairs that were made.
Thank you for the quick and efficient service. My car looked great! Fantastic customer service!
Jennifer was great! Kept me informed! I like that! Perfect 10 all around.
I had an excellent experience. Great customer service and my car was fixed promptly.
They made experience fast and easy.
Everything looked good. Understand left door ding was difficult to hide 100% because of it being right on the bodyline. Everything else was 10.
The dent removal and paint job look great;
thanks for doing fine work.
The work speaks for itself if any thing is found nonsatisfactory I am sure it would be made right
I really like the text that I got everyday with an updated status of my car. The phone calls with status updates were great too!
I was nervous about letting ANYONE touch my leased toyota corolla, I am surprising happy with not only the customer service but also the care that went into taking care of my car. I give you guys 10 stars.Thank you Abra!!!
I was given the keys to my car and a few papers and sent on my way. No one took me out to see if I was satisfied with the work on my car.
The people were very friendly and helpful
Great job and great customer service!
great job. Car looks great and was completed quickly. Thanks
The ABRA team finished my repairs in less than 2 days. They were very professional and were in constant communication with me. My car looks as good as new... They even cleaned my headlights.
Everyone was very professional and kept me informed throughout the repair. I would recommend your services to any one.
We have had 3 cars at your location this month. Two of the accidents were in December and one in January. Rachel was great to work with and answered all my numerous questions . When I had to reschedule due to a conflict ,she was very accommodating and even called to get us in sooner when she had a cancellation. She was always pleasant and professional.
Vehicle Make : Volkswagen
Excellent customer service
Great job and cleaned the van nicely!
1st class service. Thank you
Great service. Great communication. Service desk people (Rachel) was very friendly and helpful.
Quick and wonderful service!
Everything was great Rachel and Angel made a difficult process a lot easier for me.
The Young Lady Handeling my Claim made sure she kept me Informed step by Step with the update rrpair of my Vehicle! Thanks for your SERVICE!
Thank you for a job well done. Especially thanks to Rachel for having excellent customer service.
They did an amazing job on the repairs. It looks brand new, though the MALIBU logo is different. They even took the time to wash and vacuum my car. Totally unexpected but I am grateful for it. Super friendly, text message alerts and phone calls kept me up to date with the changes. Done 4 days sooner than was estimated. Thank you so much.
Wonderful staff, speedy and meticulous work. The vehicle looks like it was just waxed.
Outstanding professional customer aervice. The repairs were timely and of high quality. Extremely PROUD and satisfied with the overall service received.
Jennifer Beasley true professional kept me up to date via text and phone calls on the status of the vehicle until it's completed
My experience with Abra was excellent. I dropped my vehicle off on a Tuesday and had it quickly completed and back to me by Thursday afternoon. Angel at the OFallon site had an awesome attitude and kept me well informed of my vehicle's status from start to finish. The front office receptionist was very nice and helpful as well. I don't recall her name, but it was a young brunette female. I work as a manager in retail customer service, and I wish more people would provide feedback to businesses when they have great experiences. It seems lyhay often times only the negative reviews come thru. Thanks to Abra for a job well done.
The receptionist who stayed late so we could pick-up our RAV. The quality of workmanship. The e-uodates on progress. Coordunation between Arraba & our insurance company.
Great work. The car looks like new. Thanks for the excellent service!
Vehicle Make : Volkswagen
The team did an amazing job, my car looked brand new after the work was completed. I was kept updated on the progress and the service was speedy. I didn't know that the inside of my car would be cleaned as well so that was a plus!
The car looks as good as when I first bought it. All the lines look great and the paint job is looks perfect. I will examine more in the daylight.
Great service, great staff and very satisfied with keeping me updated on the progress. I would recommend to my friends!
Kept me updated throughout the entire process and I am very satisfied with the work that was done to my Nissan. Thanks!
I appreciated being kept updated on the progress. This repair was less expensive than a similar repair I had done several years ago.
Vehicle Make : Mitsubishi
First off your automated system does not proud of it active accurate status
Excellent job done in a timely manner
The updated that I received. Every one was friendly and helpful. First day with my .vehicle maybe also to early to tell
I love the daily text updates. I also love how phone calls were kept short and to the point but were nice and courteous. It was wonderful how you worked with my insurance company and kept things stress-free. I also enjoyed not having to drop my rental off at Enterprise first then wait for a shuttle to take me to see you guys and pick up my vehicle. It was very convenient leaving my rental with you. I've never worked with you guys before but I definitely will in the future if I need to and all my referrals will go to you. My vehicle, while only moderately damaged, came back looking as though nothing ever happened. The paint is Blended perfectly and everything looks wonderful. I'm very pleased with the work. I also love that the estimate was 410 days and even though additional damage was found the entire project was complete and 6 days. Wonderful company.
Our experience with Abra was amazing. Angelique was a complete professional and very responsive to our questions and concerns. Any doubt we had with using Abra for the first time was quickly dismissed upon our first encounter with her. Throughout the process we were informed which increased our confidence in the company.
I loved the great quality of work ABRA did for my truck it looks amazing thank you!
The entire staff was fabulous!!!!
I appreciate how quickly your staff was able to get my car fixed. Thank you!
Excellent work and service. Completed on time as promised! Thank you!
The work was done very quickly and I was kept updated at all times.
The car looks great, brand new
Abra's staff, including James and Jacob, we're extremely helpful helping me with the repair appointmenthe. They were both very accommodating and got me in to the shoparty and Jacob kept me informed daily with updates.
Everyone there is always so helpful and knowledgeable especially Jacob and Christina who are pretty much interacted with this time I want this message to go to your general manager I forgot his name was it jammed or something like that and I eat you hire great people I know a lot of them are from collision plus and I'm glad you kept them. You always do a good job and this is no exception to even fix a little piece of something that wasn't from my recent rack it wasn't expensive but it did help me love My car a little bit more! I am glad that you deal with enterprise because they are excellent too I always have a nice rental car the Nissan Ultima I run at this time I would almost trade my car for just FYI I think Christina for staying late for me the day that I did pick up my car she is very sweet and very friendly and I appreciate everybody's assistant
Angel and the other staff that I met were exceptionally friendly and professional. Good job!
Let everyone know that they all did an awesome job thanks so much
The team at ABRA took care of my vehicle in a timely manner and took very good care enduring my car looked brand new
Done on time and within estimate
I am always pleased when I get my car back from you guys. You all do a great job. My car looks fabulous and brand new! I love it. I wasn't expecting the interior to be cleaned out, that was a pleasant surprise. Thank you, makes me feel like I have a brand new car.
Great job and done on time.
Car looks like new! Fast, friendly and very professional! Thank you!!
Fair & reasonable rates; excellent customer service from all
involved (receptionist, estimator, shuttle driver). Work
completed when promised; car looks great!
Everything went as planned. Great work again!
I've only had my car back a couple hours but so far I'm very pleased. The front desk people were great. I love your use of text updates. BUT ... they aren't updating anything at all. They are pep talks. You could really use this great idea in much more effective ways. No pep talk ... tell me where things stand with my car. That would have thrilled me.
Great service ,faster,excellent comunication, good job!!you guys are the best!! Definitely I'll tell all my peoples about how good you guys work!!
The entire team at the O'Fallon IL ABRA are amazing ,kind and professional people who genuinely care and that means a lot at such a stressful time they make the process smooth. Thank you all so very much!
Superior customer service!
I appreciate your timely updates and for being patient with me when I called! My truck looks perfect!
Appreciate the frequent updates
Staff was exceptional! Great customer service!
Cynthia was very friendly, welcoming, and helpful.
I was very impressed with your customer service and communication! I would recommend you highly to anyone I know.
Abra did a wonderful job of restoring my car. I guessed that they would clean up the outside, but I was surprised that the inside was cleaned up. I also appreciate that they sent someone to get me so that I could get the car home. Thanks! Great job!
The car repair was very well done. The paint job and detailing were excellent! Thank you for a superb job!
Staff were very nice and understanding, shout out to he people that detailed my car after repair.
I can't say I am totally satisfied with my experience at ABRA. The reason being because certain parts weren't replaced that should have been to make the vehicle 100% safe.. Also, have some shaking coming from the truck almost as if wheels/tires were not properly balanced. State Farm was on board to take care of any issues but the shop did not back me as they should have.
Car looks really great. Thanks
They did a very good job. They updated me during the job.
From a scale of one to ten, I'd give them a ten.
Friendly, considerate staff.
Nice car wash.
Good job and many thanks for cleaning the car too! It looked great!
Staff were very rude. My car was not fixed completely. I had to take car to another shop to have work finished. I will never use this company again
Your team did an outstanding job on my Taurus! Thank you for making her look like new again.
- The color does not match the manufacturers color.
- I get a Park Assist message stating that "Park Assist is temporarily Unavailable" even though Park Assist is selected to the on position.
They kept me updated via texts and phone calls and I really appreciated that! I love the friendly service and truly felt my Honda was in the best hands!!
The team was very professional and courteous. I really loved receiving the updates via text message. I will definitely return if I ever need body work again!
Jacob was fantastic to work with. He kept me up to date throughout the entire process and the team at Abra made my car look like new. Would definitely recommend them to anyone looking for honest and high quality service
Excellent work. Car looks great!! Terrific customer service.
Special thanks to everyone involved in fixing my 2012 Cruze. Job well done! Sincerely, Melody F
Nice job. You've measured up to your reputation :)
Jacob was great! Very professional
I am very satisfied by the professionalism of the team at Abra. Especially Jacob Diercks as he told me he would call throughout the repair process and he did just that. At no time did I need to follow up with him as he was the one calling me. I was very impressed with this young man!! Please pass on my thanks to Jacob and the rest of the Abra Team for quality work!
Very satisfied. Will use Abra auto glass if needed in the future
The communication and the final product was great
Staff was very courteous and kept me up to speed each step of the way. Forgot to get my garage door opener out of the rental and someone stayed late so I could drive back and pick it up. The car looked great and was very clean inside and out.
I'm satisfied customerservice and my car body repair. Good job!
Outstanding repair work. Thank you.
Very customer service oriented!
Great Job! If the need arises, I will definitely return.
The only comment I'd make was that they told us it would take a couple of days but it actually took 3 ****/2 days.
Everything else was absolutely fine.
Vehicle Make : Range Rover
Excellent service, I do not have any family in the area.
It was great to be able to get my car repaired, and
Not worry about transportation, they were also
Kind enough to drive my car home while I was at
Work. I am also very pleased with the work.
Thank you Abra
Excellent job, highly recommend their professional quality work!????
Awesome work and communication!
I received amazing customer service and quality work...FAST. I brought my vehicle in on Monday without an appointment; it was finished on Thursday. Thanks so much! I hope I never need body work again, but if I do, ABRA will get the call.
Steve was awesome at making sure I was satisfied! He and the mechanics did a WONDERFUL job on repairing my car.
Jake and the rest of the people working at Abra are fantastic. Jake called me every few days to reassure me of the progress. He even called before the holiday weekend to make sure that Abra had not forgotten about us. I can date say that our car was returned to us in better shape than we had it before the accident.
Nice job. Thanks. No need to text any
More. I don't want to rack up charges.
I have used ABRA for all my repair work, and will continue to do so. Would recommend them to anyone- great team!
I want to thank the technicians who fixed my car, but my gratitude is to Angelique who took care of me and helped me out. What a great customer service person. She really lives up to her name Angel and she really was mine!
Thank you so much and I will recommend Abra as the go to place for car repairs.
Very nice and clean. Professional, excellent
I had a very positive experience, and Angel was very very helpful
It took 3 weeks to complete with text messages stating it was almost complete after only **** week. the car looked great though so the work done was solid.
Amazing job was done, they were extremely friendly and I appreciated the daily update?
Everyone we dealt with personally was great!
The daily text messages were thoughtful and fun!
The price very reasonable.
Speed of repair beyond expectation!
The first place I will call if I ever in another accident!
Already recommending you!
Keep up the good work!
On a scale of ****-10, with 10 being the best, I give you a 10+++
The paint finish is not acceptable and now we have been told it will be 2 weeks defore it can be corrected and a rental car covered. This is incredibly frustrating and a huge inconvenience.
The customer staff was amazing! They kept me updated with pictures and text messages throughout the process. I would highly recommended Abra to one of my friends. 5 star service!
The paint job was evident by running my fingers across the edge of the trunk, rear fender, and driver door. Other than that I am satisfied.
Great job! It looks brand new. The wait time was not long.
Excellent work and service. I hope to not need it again but if I do you will be who I call. I will also let everyone know of your excellence in service and work. You are the best!
Very professional, great customer service!
I am so happy! My car looks great and done in a timely manner. I will for sure be back when I need another body fix. Thank you to Jake as well for calling daily and keeping me up to date on how my car was doing. Fantastic job, and great experience.
They gave me AMAZING service
The entire ABRA team made the process customer focused and user friendly even up to the end when I came to pickup my vehicle. Absolutely outstanding! If I ever have another need, I'll be back.
Jake was very nice and I wish ABRA had more workers like him.
Excellent job. Jake is a credit to your organization. Receptionist very nice. Liked the daily updates.
This should be email, not text. I would have more to say.
The communication through out the process was excellent. I was given an initial overview of expected actions when I dropped the car off, and kept updated daily on the status of my car repairs. End product was stellar,looks like new. Great service and product's
Very professional, kept me informed through out the whole process. Very nice staff. I would recommend them to anyone.
Both vehicles looked awesome. Quick and professional.
Got it done way before I thought you would.
Jake was very personable and knowledgeable.
Angel very nice behind the counter.
Wouldn't hesitate to recommend you.
Everyone gave us excellent customer service from the beginning to the end. They made everything easy for us and convenient.
Excellent service, as always. Thanks.
Repairs met my ezpectations. Nice work.
Dawn was so friendly, all of the staff was wonderful to work with! The car looks great! And so clean! That was a nice touch. Highly recommended!
Had to bring car back b/c front not fixed
Everyone was kind and professional. My car looks great! Thank you!
Big thanks to Dave for saving my truck.
Top notch customer service and Awsome paint job
Very professional and quick service.
I trust the employees.very nice and honest staff. Thank you
Great customer service and very fast repair crime.
The staff was great. Angel always kept my informed throughout the process. Thank you.
They were very fast with getting the work done. Thank you all
Very professional people. I would come back again.
I was told by Angel that everything was going to fine and it was.
Extremely satisfied with all aspects of the process.
Great experience dealing with a bad accident! Everyone I encountered was professional and pleasant. The work was done super quickly and my vehicle looks perfect. ABRA really went the extra mile and kept us informed/updated every step of the way. I would definitely recommend them to family and friends, and they will be my choice for any future needs.
ABRA personnel are fantastic. They really know how to treat their customers. I would recommend them to anyone that needs their car fixed. They are such professionals!
Jacob and Dawn where friendly and informative thru every step and made the expierence very positive! We had some work done in the past and with this great service we will return for any future work.
Excellent experience with ABRA's team! Perfect client service, from appearance to personality! BRAVO!
My nehew and his boss kept me up to date and made sure they did and excellant job on my car!!
Excellent work standards, very polite and professional treatment by all personnel. Would recommend to others with no reservations.
We are totally impressed with the professionalism and workmanship from ABRA. Thank you for the excellent work!
Vehicle Make : Volkswagen
Angel was incredibly informative and helpful. She guided me through the entire process. This went very smoothly.
It was such a great experience. Jacob, my rep, was tremendous. Highly recommend Abra
Vehicle Make : Mini Cooper
Great job, service, and on time!
Angel was very friendly and helpful she explained everything to me and kept me up to date all throughout the process. It was such a pleasant hasselfree experience. If I ever need repairs again I will definitely be back to this shop. Thank you.
Amazing job and will refer friends
Courteous and swift service
First: the entire staff was very friendly and professional (specially Angel and Dawn). They were very helpful, especially helping me choose a rental car agency, and made every effort to return my car as soon as possible. The entire process seemed designed to inconvenience me as little as possible, and I really appreciate that.
Second: the facility was clean and comfortable, even though I spent very little time waiting due to the staff's efficiency.
Third: When I picked up my car, it looked beautiful and so clean inside and out. It is like having a new car again.
Finally, it was the most positive experience I have had getting car repairs. I will highly recommend Abra to everyone I know. Thank you.
Everything was perfect they did extra things to my car made it look very clean and that's a good thing because I'm really dirty so it was nice to see my carpet again lol thanks for all the work
Everyone I dealt with at the ABRA team are VERY nice ! I was kept informed in the status of my vehicles repairs and they were even done earlier than expected! My truck looks great! Very happy with the service I recieved.
The repairs were done very fast. Jake was professional and a pleasure to work with. I would definitely return for any future repairs.
Wow, great service, and unbelievable turnaround on the damage to my vehicle. Thanks so much Abra!