**** was absolutely phenomenal! She made us feel as though we were her only customers. She always kept us up to date and informed on the progress of repairs. ABRA did a great job on the car, and it looked great. Will be sure to recommend to others.
The Nunn Family
The staff was super friendly and they did a great job keeping me informed on the progress.
The communication was great through the entire repair. All employees I spoke with are great. However, an alignment was done and now my car veers to the left instead if going straight. Also, there is now a chip in my windshield that wasnt there before I dropped my car off. There are also scratches in the windshield. One as if the windshield wiper was turned on on dry glass. There is another 5 inch vertical scratch. I was hoping they were scuffs that would rub out but unfortunately do not. Finally, there are chemical spray spots on the trim pieces of the interior. I hope they rub out when I have a chance to wipe down the interior. My fear is these marks will be permanent from abrasive chemicals. I did not think to inspect areas of my car that had nothing to do with the repairs in the final walk through. Other than that, everything was quick and convenient.
I will come back if I need repair work done again.
Phil did an excellent job at keeping me informed about my automobile while it was being repaired. Job well done!
I have brought my car here a couple times. And every time it's been great service! You guys do a great job thank you!
The work was timely, done right and Abra has an outstanding customer service representative in **** Keck
This was the best experience I was notified during every phase of my vehicle repairs. I could not have asked for better service. Thank you for what you did to get my car back to me.
Vehicle Make : Volkswagen
Give me a discount on repairing my truck on the 27th
Very professional & loved their customer service! My car was fixed promptly & will recommend to family and friends!
Couldn't have been more pleased with the personnel, service, and quality of workmanship. The courtesy and professionalism displayed was above and beyond. Thank you so much.
Everyone was very nice and helpful. Thank you so much
Thanks for your professionalism.
Great Job. I appreciate the updates. The car looks like it did before the accident. My wife and I are very satisfied. Thanks to all of you we are back on the road.
Thanks for the quick friendly service and washing he truck
Excellent customer service 10 out of 10 stars
We could not be happier with our ABRA experience!
Karlie always takes of me and runs the shop as if it was her own. She has great people who always do the best!
The airbag light is flashing. It wasn't before.
Vehicle Make : Volkswagen
Im satisfied with the quality of the work and how quickly the repair was complete.
U r number one 2 me thank u very much
Your service was outstanding. I've never had a vehicle fixed this fast. Everyone was friendly and everything was first class. It is a very frustrating and stressful to have an accident, but you guys really helped the situation with your prompt and courteous attention to detail. Thanks so much!
I love how you kept me informed!! Plus my car looks great!!
The problem was fixed, looks perfect, but after driving my car approx 15 miles, it started sputtering and check engine light came on. Not sure why....had no issues before repair at all.
Our experience was great. Enjoyed all the updates regarding progress of repairs. Staff was very pleasant and professional. We would definitely use them again if needed.
I am completely satisfied with the quality
of the repair on my vehicle, and Kelley
Kick was excellent on keeping me updated
while my car was being repaired. Overall,
I would rate your company a 10 on service.
I was totally impressed with you guys! The stress of having an accident throws everyone games off, but your staff made the process as painless as possible. THANK YOU!!!
Drew and your team kept me informed every step of the way. True professionals in every way!! Thank you!!
I was very pleased with the help and support I received from Drew Jackson, he was very professional and helpful. ABRAIS lucky to have him on your team.
Thanks for your service
Went above and beyond my expectations. Amazing service! I will be a life-long customer after my experience.
Thanks to Drew for constantly keeping me updated on the progress of my vehicle and all your professional customer service.
It was very fast! Very helpful and courteous staff.
Best company and employees
Provides tons of helpful updates. Took great care of the car looks better than new. Most of all amazing customer service that felt sincere
Great job !!!
Everyone was very nice
Everyone was on top of what they needed to do, and **** kept in contact they entire time. I was shocked that my car was only in the shop for 24 hours. They did a great job on my car. Thank you for exceptional job and experience.
The customer service was great! They kept me updated with my car and when it was finished they did a very detailed walk through rto make sure my car was done to my liking.
Everyone was very accommodating and the service was excellent!
Drew was very helpful and kept me informed the whole time my car was being worked on.
Could not have asked for better service. Very, very satisfied.
Every part of the process was exceptional. Especially appreciated the regular updates.
I appreciated the phone calls and text updates. Customer service was a 10/10!
Good job. Great personal service.
Vehicle Make : Volkswagen
We were very pleased with the completed work on our Jetta. The updates were great. The rep's for your company were extremely pleasant and knowledgeable.
Very professional and easy to work with.
ABRA took great care of me and my car all around. My car looks fantastic. I appreciate all did for us!
**** Keck did an amazing job of keeping me updated throughout the entire process, and she was also extremely helpful, considerate, and professional. You guys have an amazing team there, from the management to the employees that perform the repairs. Keep up the amazing work, and I will recommend every single person I know to ABRA when t comes to their repair needs.
Every one was very understanding of me I was always in a rush to get to class and everyone worked with me! It's really appreciated! Also my car looks good as new!
Highly recommend the Swansea, IL location. Customer service was excellent!!
Everyone was wonderful and went above and beyond to get my 16 year old tracker repaired. I am extremely grateful. Thank you!!!
First class company I was very impressed Drew did a great job He kept me informed throughout the process
The car looks amazing thank you
Being our first time need repairs done due to an accident. You guys did a great job called me everyday to let us know what was going on I will ddefinitely give reference for you guys
Thank you very much
The staff did an amazing job.
My car looks really nice. They kept me up to date on the repairs.
Front desk went above and beyond!! Shop did a perfect job not to mention a few minor touch ups that werent accident related! I love the work you guys do and will continously choose you guys everytime possible and highly recommend you!
Vehicle Make : Mitsubishi
Drew is effing awesome. Pay raise, now!
I would have been happier if I had been told upfront how long the repair would take. The original estimate said 2 days. It took two weeks. The car looks great, but both the rental car company and the insurance company thought one week should be the average for this repair. Except for the time issue, I was very pleased with ABRA.
Repair was completed quickly and really well done. **** at the front desk was very helpful and efficient throughout the repair process.
They are all amazing! Very kind,helpful and friendly. Thank you everyone!! Love you Zack Helton :-)
I'm so happy with the work on my Jeep I can't even
put it into words. The people up there where fantastic.
The one person that I delt with her name was ****, she
so wonderful and helpful. Because of her I will only go
back to ABRA. They will be the only place that I will let
touch my car.
You Guys do an awesome job I appreciate it.
Very expedient service. Professional and kept in contact with me throughout claim process.
I loved how quickly I was able to get ahold of people, the quickness of everything, and the whole repair process overall.
Great experience received more than I ever expected.... Will recommend you to everyone great customer service great job Thank all your employees they make a great team...Great Job
Everyone was extremely helpful! **** was fantastic and kept me informed the whole time!
Vehicle Make : Mitsubishi
I was happy with the service
The staff was very personable, kept me informed and was very enjoyable to work with
Job well done. Awesome customer service. Very happy customer
I was very satisfied with the customer service by the representative but the service to my vehicle was not good. I found minor issues such as scratches and a misalignment
Will return in the future
Every one was very helpful
Drew Jackson was excellent to work with very kind and very professional
Great service and my car looks fantastic!
Love the updates and the courteous service.
You done an amazing job on my car and the people there are great!!!! Thank you so much
You guys did a great job, even finished a littler than anticipated, drew did a great job keeping me up to date and even went further by giving me a number for a guy to help with another issue, receptionist was very helpful and courteous. All in all a very professional staff and will strongly recommend this to everyone, thank you
Everyone I encountered was extremely courteous and professional. The repair of the vehicle was done to near very well done. Thank you.
There were still noticeable glass fragments on my carpet and in the console cupholder. That's simply sloppy. ????
Thank you so much. Great work. Very fast. Lots of communication.
Great customer service by the entire team. Thank u
We were very pleased with your services. Everyone was absolutely wonderful and very helpful. If we need repairs in the future we will be back. Thanks again!
David and Sue Carriel
Vehicle Make : Volkswagen
Customer service was excellent also communication.
We felt the receptionist good have been a little more friendly. **** was great!
Everyone I dealt with was very friendly.
Incredible customer service best I've ever received
Drew Jackson was amazing and really helped me and kept me informed.
Great customer service. They kept me informed every step of the way. This allowed me to plan the things I need to do. Keep up the good work.
Best customer service. Refreshing to have that level of service
They were very nice and professional
They were great and kept me informed every step of the way
**** was great to work with. I appreciate all your work and great communication!
**** was absolutely amazing. She talked me through every step always keeping me in the loop and answering every question very timely. You can't tell that 30 days ago my car had been hit. I will definitely come back for any body work and will refer everyone here as well.
I Was very happy with the job. My only issue is the missing stuff from my glove box. I'm assuming it got lost when detailed. The car looks great.
The customer service was excellent I will bring my car there anytime thanks for doing such a wonderful and fantastic job.
You guys did a great job. The staff was very friendly and informative. Thank you.
You guys did a great job. The staff was very friendly and informative. Thank you.
Fast, accurate, and professional service. Thank you!
Drew from ABRA was very professional and kept me informed of the progress of the repairs being done on my vehicle. I would highly recommend ABRA to anyone. Thank you for professionalism an thed great job you did on my vehicle!!!
Employees were respectful and always return phone calls and answer questions promptly and kept me updated on repairs to my vehicle. They assist me in setting up a rental car and generally helped me out whenever they could. The repairs took less than two weeks and I've had bodywork take a lot longer in the past.
**** was great. Always personable and professional.
Drew was our point of contact. I just realized this evening 7/17 that your company put the wrong bumper on my 30th anniversary edition town and country van. After viewing pictures of the vehicle I then confirmed that they ordered and put on a 2014 town and country bumper because the 30th anniversary edition has chrome piece that runs through the middle of the bumper and my van is missing it. Please have someone contact me on this issue at ****-****-xxxx
Very professional & understanding. They all had good customer service.
Thus is the second time our 2014 Escape needed to be repaired. We were impressed both times with he time you took with our vehicle and definitely satisfied with the job both times. Very professional and will definitely recommend your company to our friends.
Constantly informed of what repairs were in process. Courtious staff. Would and have recommended others
I appreciate your professionalism. You did an excellent job fixing my car & washing it off.
Very professional & courteous staff. thank you!!!!
I am attempting to rectify the issues with my insurance company. So far, I have no resolution.
Great job and love that that cleaned my car and washed it
Having now two occasions to have your team assist me, I could not be more pleaded. Your workmanship is exemplary and both Jen and Drew kept me well informed and coordinated my rental car needs in a pleasant, professional manner.
Very pleased!! Many thanks
Left marks on the door from the mirror that was broke off drivers side
Just seemed like 3 weeks was a little excessive, other than that everything was awesome!
Was very thoughtful and kept me updated.i would go there again if I have a need. Thank you for your courtesy.
Everyone did a great job from girl at the front desk to **** to the guys doing the repair im more than satisfied **** did a great job the tahoe looked great looks oroginal you have my business and my referrals thanks for everyone going out of their way very great team thanks
I would recommend abra to anyone, great experience!
We are very satisfied with repairs and will recommend your business to anyone????
I would suggest any friend or family member to get there vehicle repaired there because you'll do a great job.
From the moment I walked in, I felt welcome and well taken care of! Everyone was professional and made the process easy and stress free! I can't thank you enough!
They were very professional thank you
Jen & **** were very friendly & made things as easy as possible to get my car in & out. Very pleased with the service & my car. Will definatly refer Abra & return for any services I may need
All of the staff at ABRA was very curteous & professional. I was kept up-to-date about my vehicle. The service was much quicker than I had anticipated. My vehicle was ready in about 32 hours! When I came to pick up my vehicle, it was washed & vaccummed! Excellent service. I will be using ABRA in the future if I ever need additional work on my vehicle.
**** did a wonderful job at communicating with me. She is the best !!!
Thank you to **** Keck at the Swansea, IL office! Everything looks fantastic and Abra did a great job!
Wonderful team, quick service.
**** kept us informed every step of the way , she was wonderful to work with
So completely blown away! This place is the best! Great customer service. My car looks brand new!!
**** was great at keeping me informed!
Drew was awesome from start to finish. I knew were my car was through the entire process which let my mind be at ease. I will definitely let anyone I know that needs repairs to go see Drew.
Well mannered and professional great service
**** went out of her way to make sure that I was satisfied with the repairs.
I really appreciate the updates they really kept me informed.
**** was hands-down fantastic! I will always bring my car back to abra
They kept me informed daily and asked before doing anything to the car that I might disapprove of. They were quick and polite and did a great job on fixing and painting the car.
Progressive reporting by tex was extremely satisfying.
Upon completion, every detail of the repair was explained.
Service was above and beyond expectations.
Riley L Owens III
A very pleasant experience. I am not of the constant texting generation and I felt that there were too many text messages about the job. I guess I should have chosen email notifications ( less disruptive). The car is beautiful and like new. Loved the cleaning and detailing you did and that you made my personal, non insurance repairs so affordable. I would definitely recommend ABRA to anyone. Thank you.
Drew ava the rest of your team were wonderful, my car looks like new again!
I was extremely satisfied with ABRA and the entire process. Ms. Keck was excellent.
Excellent service! I worried about nothing. Just dropped off the vehicle and picked it up when ready. Outstanding!
My car was fixed quickly and was done well. The service I received was outstanding! Thank you ABRA!
Very impressed with the service and commitment to getting my car repaired.your team did a great job.super impressed with Drew.
I really appreciated the professional customer service provided by ABRA. They fixed my car quickly and contacted me with information throughout the process. It was a good exoerience!
Very friendly staff with great customer service
The paint job has small specs of dust or sand in it. Not a professional paint job
**** had fantastic customer service!
The entire process from receiving the repair estimate to picking up my car after repairs were completed was super. Staff was highly competent and skilled as well as courteous. Regular calls and messages keeping me in the loop were very much appreciated. I will share these same comments with family and friends. Thank you.
Pleasantly surprised with allover clean vehicle..thank you!!
They did more than I expected by cleaning my car inside and out. It was a pleasant surprise.
Everyone was extremely helpful and kind. Drew did an awesome job of keeping us updated, helping us with the insurance company and answering questions.
Vehicle Make : Volkswagen
My car looked great! They did a great job! I thought it would be done a little sooner but they had to order a part, so I guess that's to be expected.
I am overly impressed with the overall process of my vehicle being fixed by Abra. I I am a vendor for the Abra and only get to see what is done in back of shop and talking with the techs. I decided when I got in my accident I would take my car to Abra. I had many other options, since I deal with alot of collision repair shops. I decided to take it to Abra Swansea because of my trust in techs work and the manager Carlee who has a very trusting personality and just how she has dealt with customers that I've seen in the past. The process was very organized and Drew my estimator did such a professional job and always updating me on what was going on. They got my car in and it was done quickly and efficiently. My car looked awesome and I am so impressed with the overall process. Team Abra Swansea had amazing customer service and that reflects good management and I know Carlee has set that tone. For having such young people in charge and in all positions that helped me with my car, shows you that age is no factor on one's ability to perform.
Very impressed with how you kept us constantly updated on the status of our vehicle
Great customer service, truck runs and looks good
Abra does quality work, has a great professional staff. Would recommend Abra with no reservations!
You all did a awesome job repairing my jeep and I greatly appreciate the extra mile of cleaning my jeep up. You rock!!
Mrs. S Hickman
Great job and great service! The right way to run a business.
Excellent service very satisfied and a job well done!!!
**** was excellent at keeping us updated as to the status of the repairs. So far it's seems that everything was completed very well. Thank you
Everything went very smooth Thanks
Service was second to none! Friendly, fast and efficient. **** was great, Jen was great, and my truck looks brand new. Will definitely recommend ABRA Auto Body to any and everyone. Thank you very much.
Friendly and very professional staff.
Thank you very much for fixing my ride. It looks new. I like it. Excellent customer service. I'm very satisfied and great job guys.Thanks.
Wonderful! Everyone there kept me informed the entire time . My cars looks great. Very very pleased.
Customer service was excellent I highly recommend!
I liked the text updates.
Very friendly staff. They make a stressful situation much less so. Very professional but with a personal touch.
Very attentive, professional and courteous .
Quick, efficient, and good customer service. I was thoroughly surprised at the cleanliness of my car interior when my car was returned. Repairs were to the outside of my vehicle so I was pleased they took the time to make the interior shine as well. This attention to detail to me means there was care taken with my car throughout the process. Hopefully I don't need any future bodywork, but if I do I would not hesitate to take my business to Abra!
Like how updates were sent to me via text. Also liked the daily phone calls/voice mails at the end of each day describing progress reports. Hope you guys were nice to my band aid bumper.
Everything was a 10, very satisified.
I am very satisfied with the repairs that were completed on my car. **** was really great.
Best Staff ever!! They were all very nice and great to deal with!
Awesome job the employees were very helpful and informative thanks for a great job
From the receptionist to the car care coordinator they were excellent! My car looks like new!
I love the customer service there....they all did a great job. ....
**** Keck and her team were fantastic! Kept me updated throughout the entire process and did a great job with the repair work.