This was a complex situation with two separate events two different insurances. And two Service King shops. I thought it would take forever! But it didn't even tho I got al little anxious. Great job ladies and gentlemen !! ????
The vehicle looks great and runs like new
Excellent service and ahead of time. **** was very helpful and very nice
**** **** was amazing in how she kept me informed the whole time! I never had to call to find out how the progress was on my car! Thank you for the personal touch ****!
Steven was wonderful and the work was superb.
The best customer service ever! We are so thrilled on how well our car turned out. Great job. Thank you, thank you.
I've never had this quality of service and care with any other company before. Very impressed. Everyone is so friendly and especially thanks to **** for her attention to detail and outstanding communication. You guys are awesome!
My service advisor **** was awesome. She always kept me informed and was always prompt in getting back with me. She did an excellent job!
It was very good service.Highly recommended
Everything was great! **** was wonderful. I would recommend you to anyone!
Thank you very much and that Steven was very helpful I want to thank again the only place I would trust in the future
We were always greeted with smiles and calm, professional people. Questions were answered. **** knew her stuff and treated us like we were the only ones around. Very pleased. Will recommend to others.
**** was so helpful and exceeded our expectations
in every way.
The entire process from start to completion exceeded my expections:a target finish date that came in to the hour, timely updates, outstanding finished product and a friendly staff. Thank you. Will certainly recommend.
Was happy about the work and the daily updates on the progress. Delivered two days before the committed date. It was nicely explained by **** about what are all parts were damaged and repaired. Thanks for the help.
As always, great service!
My second repair there. Top notch quality of finished product and excellent customer service. Hard to find that anymore these days. Thank you!!!
Communication and quality of work was excellent.
You went above and beyond with both your service and repair. Excellent job. Thank you for completing it in time for Christmas.
Vehicle Make : Volkswagen
I would definitely use your services again. Loved that I received regular texts with status of my car and expected timeframe notification for when my car would be done! Which was a day early. Thank you!
Your team is always awesome from start to finish.
We were happy to get our car back even earlier than expected.
****. Worked well with me, brought my car home last night while dark so went over it this morning looks good.
Service coordinator did great job.
We so appreciated your FABULOUS customer service! The car looks great but your staff made the whole experience so much easier. We will ALWAYS recommend Service King!
Great see and communication!
Eric ensured that the job was done correctly and competently. The repair and paint are excellent. I am impressed the the car was returned completely detailed inside and out, an unexpected bonus. Thank you all, including the technicians in the back who I didn't meet for a job well done.
It is also convenient to have an Enterprise car rental on site.
The service was amazing and the people were awesome and friendly.
Kelley was great - kept me informed and shared what happened to my car but I was inconvienced that the data was cleared out no radio or phone connect and the alert on my tire was on when I pulled into the drive way.
Great every one is so nice. amazing work my soul was reborn.my Kia soul. Thanks.
Janee was amazing and provided the ultimate in communication and customer service - She is Second to None and truly went Above and Beyond the call of duty to save my truck from being totaled!!
Whomever did the actual repair work especially the painting is Top Notch!
Communication via text with progress updates is a fabulous and I was totally surprised when the work was completed 8-9 days ahead of schedule
A Job Well Done by All
PS - My wife had her Cadillac SRX repaired at the SR51 & Bell location as well and I don't think we will ever have repairs done elsewhere ever again
The entire staff should be given a nice Christmas Bonus because it is well earned and well deserved.
Kept informed of progress
**** was awesome and everyone there did a great job. Thank you!
Very fast and courteous service.
Very professional... Was very happy with experience.
Just very happy with the service, text updates and workmanship. Staff was very professional. Would highly recommend Service King to anyone. 10 out of 10.
The customer service was way above par! It was great to have old fashioned excellent care! Can't find that anymore.
Thank you for the wonderful service and the continued communication on the status of my car.
Office area nest and clean. All employees I interacted with were knowledgeable. Would recommend Service King to family and friends.
I really appreciate the regular updates on the status of the repairs. Excellent customer service.
Service King is by far my favorite shop to go to. Very professional and honest. Steven was a great estimator and took very great car of my car. Thank you so much steven!!
Just what I expected!!! Sean st cry dies a good managerial job and his bell road location employees were excellent
Great job, looks like new
Everyone was helpful and accommodating. Thank you for a hassle free experience.
Wonderful service. Thank you. Much better than when this location was Auto Body World. Thanks so MUCH!
I was incredibly impressed by the professionalism and great service. Thank you so much!
Picked up my car and got it backed on time and under the price I was quoted
**** and staff no nonsense and polite. Very service thank you ladies,much appreciated.
I truly appreciate how nice and helpful everyone was that worked there. I talked to several different people over the span of my car repair journey and every single one was so sweet. I would highly recommend this place to everyone.
A little late target of completion but when explained
It was understandable that additional job and
Ordering additional parts involved a tremendous
Amount of time
My experience was excellent. From my first contact regarding the accident I was given a speedy time to bring my car in for the estimate.The front counter representatives were kind and professional. My overall experience with Service Kung was excellent. I have no problems with recommending Service King to anyone. Thank you!
Steven was very nice and helpful.
I havent seen the car in daylight but so far it looks very good
My car looks beautiful.
Thank you so much.
Each person at Service King was friendly and professional.
Unbelievable service, **** rocks and I can't believe how wonderful your staff is and how quickly I got my baby Mustang back!!!
Thank you for repairing my car faster than expected! Excellent service all around.
Love the process! The updates and the communication were helpful. Steven was a pleasure to work with.
Fantastic and outstanding results. Upmost professional and courteous Would most certainly take my vehicle there for future repairs.
Great job, very nice employees!
Professional, timely & reliable. I am a repeat customer. Great workmanship!
Your team was amazing from start to finish. I will recommend Service King to all my friends and relatives and my Facebook friends.
Service was fast and courteous. I like that I was kept updated on my car's progress.
PS: This response box has a font size that is too small to be read easily on a smart phone.
Excellent communication and car was returned earlier than expected. Staff were all friendly and knowledgeable.
Good job and keep me in the loop
I would highly recommend this place. When I picked the car up it looked brand new even thou it was eight years old. The staff was fantastic and kept me informed about everything that was being done to the car and how long it would take to finish it.
Tailgate window button is stuck. Can't open the window and alert comes on saying the hatch isn't closed. Need to stop by after work to have fixed. Otherwise process was long but somewhat expected
I am so please with the entire experience! From the first person I came across at the front desk to the writer "Steve" whom explained everything to me so I could understand, the text messages I received almost daily on progress, to picking up my car today. I will recommend Service King to anybody, especially the shop at SR51 and E. Bell Rd... Thank you Service King!!!
They did an excellent job,my car looks brand new and they always kept me informed of the progress. Thank you so much for the excellent service.
Vehicle Make : Volkswagen
Great, fast service!
Thank so much Janee!!
Extremely satisfied with all aspects with dealing with Service King.
Really enjoyed working with ****. She is very customer oriented
Vehicle Make : Volkswagen
Service advisokelly was awesome, really on top of everything.
Superb service and a job completed before estimated time.. awesome!!
Thanks for a truly conscientious effort.
I would not hesitate to refer my best friend to you for work.
Steven was very polite and professional. Work was completed before he estimated. Credit to him and the team.
Everyone was very nice and attentive.
Outstanding service. Getting in was a little rocky, but your team just does such a stellar job on the work. I used your services in February (former vehicle) and now again in October (made my brand new vehicle perfect again). I would highly recommend service king to my friends.
Working with **** **** is a pleasure. She understood my situation, provided me with great options and coordinated everything so that I was without my car for as few days as possible. In the end, everything went well and my car was delivered on schedule. Also, the ladies up front we're very professional and friendly, making working with Service King a great experience. I hope to not need your services again, But if I do, I will not hesitate to come back. Thank you!
Great communication. Steve was wonderful
Quick repair, kept me informed, courteous staff, Enterprise was convenient and had good service
I was completely satisfied with the process .
Great team at Service King! One of the best experiences I've had. The daily progress message updates are helpful to understand the actual progress of the job. Fair prices and working with their customers are the trademarks of this company.
Loved how much they communicated with me on how it was coming along!
I am happy and satisfied with work completed on my Subaru.
I was completely amazed they went above and beyond service and the overall look of the car looks better than before even though the damage was to the rear of the vehicle they did a nice job on the whole vehicle
A guy who handled, I guess last name Jens WAS E N O M E N A L! ! !
**** was great to work with. She kept me informed & was very nice!! The girls at the front desk were nice also.
All repairs performed were done exceptionally well, looks better than before the damage occurred. Thanks!
The service and communication was superb. The daily texts on to if a daily call from Steve really did team a job well done. I am and will recommend Sercice King to all ! Thank you so much!!
I called and was set up with an appointment right away. They set up my rental, dealt with insurance and kept me updated all the way through. They even worked out a quick pick up doing my work break.
This is a wonderful professional team that we are fortunate to have settled in our neighborhood. Their work sets an exlemptory standard in auto body repair. My job was done to the highest of standards. My car looks new again. Thanks to all of you.
Very happy with service and work.
Friendly and responsive with timely communication
Would recommend Service King.
Steven was very professional and efficient.
our service advisor was so caring and easy to work with,that it made the whole process of repairing damage to our truck very comfortable.
The costumer service was great, everyone was so nice and inviting! The service itself was quick and worry free! I would highly recommend Service King on Bell Rd to anyone!
Service King was great to work with through the entire process. **** kept me very informed and up to date on the progess of my repairs and I even got my truck back two days earlier than planned.
Vehicle Make : Volkswagen
I have been very happy and satisfied with the quality of work that was done and everyone that was involved.
The text communication was helpful
Excellent customer service. They go above and beyond.
Job well done I'm happy customer special thanks to my service advisor Janee Hogan
so happy to get the The trip
Very friendly and professional service. Thank you for being so speedy!
Janee was knowledgeable and pleasant to work with.
Your representatives were very attentive and always helpful. I was pleasantly surprised by the number of updates I got on the progress of the repair.
The repair was done perfectly and totally to my satisfaction and it was even ready a day earlier than I had thought
**** was great! Thank you!
Interactions were very professional and repair workmanship appears to be of high quality. Very pleased with choice of Service King.
**** eas great at keeping me updated. It eas frustrating with the delays on party's from.BMW but she got me a rental car for a day and that helped a lot. The work is terrific! Thank you
A wrecked car is a negative, but Service King turned it into a positive experience! They treated me like I was their only customer always being caring, kind and considerate. The daily text messages with updates on progress I appreciated. The end result: Thanks to Service King, I have a perfectly restored car! It's like new once again! I am extremely grateful to Service King. I have already recommended them to others!
Great people especially Janee who is knowledgeable and wonderful to work with.
Great customer service... repair to my vehicle was done in a timely manner.... great work
Eric was fantastic to work with from beginning through the entire process. The work is excellent. We are very happy.
Janee was outstanding, as were the entire staff.
Everyone is always great. Enterprise on site is a big plus. Thanks.
Great experience from beginning to end. I'd never go anywhere else!!!
Your organization is top class. The girls behind the desk and on the phone were very helpful and friendly. Levels above normal service. Trained well, yes, but genuinely caring. My service contact was Steve. I can't praise him enough!! Professional without being stiff. Patient in explaining our car problems. Organized with the paper work. Respectful on the phone. Totally efficient and knowledgable about his work. A real pleasure dealing with the people who represent your company.
The work was done in a timely manner. The repair was done to look like anew car.
Everyone was especially courteous,Steve did a great job!! Thanks for being accommodating!!Peggy****
Everyone was very friendly and easy to work with. Steven surico was my service advisor and I thought he was really nice and helpful.
Love Service King! The text messages you send are a great customer service tool!
**** was polite and professional. She kept me informed throughout the duration of the repair. I would recommend Service King.
The service I received was by far the best I have ever had , Thank you for all your people do.
Appreciated your staying in touch with updates.
Service King exceeded my expectations. Thank you for your hard work and dedications to fixing my car and making it look brand new! Eric, **** and Steven have built my trust with Service King so I will be back when needed. Thank you again!!
Courtesy Respective Professional
As usual, the service was exceptional!
**** was a pleasure to work with and kept us informed with every step.
What a great, positive personality! There was no doubt that our car was in good hands.
I also want to mention what an exceptional representative Shylynn is for your company. Being the first face we saw, she put us at ease and we knew we were in good hands.
Both of these ladies gave us outstanding customer service!
I was very impressed with the daily updates. Service was exceptional!!
My second time using SK. Professional, perfectionists, and competent.
The team was very professional. They kept me informed and I could see that they worked together.
Thank you Service King for making an unfortunate experience easy & pleasant. Best customer service I have ever experienced.
Number one I have silver screw completely visible That is apparently holding the new bumper to the existing corner panel which was not necessary prior to this repair.
Number two the entire contents was emptied out from my gloVerizon compartment onto the passanger seat and the fuse cover was left ajar not sure why this would be be necessary.
Number three I appreciate the car wash.
Number four The paint color matches wonderfully.
Your team is exceptional. Love the text updates. Work was superior. Thank you very much.
Vehicle Make : Mitsubishi
Very fast courteous service!
You guys did a great job, thanks for been so professional.
Everyone was pleasant and helpful
I really appreciated the constant communication with Janee. She was professional and very helpful. My car was spotless and the repairs were great. I have been very impressed with Service King and really love how they make getting my car repaired easy.
I have had 2 cars repaired in the last couple months and both the body repairs have been fantastic! The cars look like brand new!
Amazing work and extremely professional.
Would definitely keep you guys in mind and any future repairs! Thank you!
My car looks amazing. Steven went over and beyond for me. Thank you thank you. You are the best. The technicians at this shop are the best. I cant thank everyone enough! :)
Steven and the ladies at the reception desk were great to work with!
**** was top shelf when it comes to customer service.
Very pleased with results. Definitely exceeded my expectations. Thank you.
Great updates and finished in a timely manner. Looks great
Vehicle Make : Volkswagen
Everyone was exceptional during my experience. From the telephone customer service, the women at the receptionist area and my service specialist (Steve) and people who helped me pick up my
Car,, ... Everyone was polite, informative and helpful. Obviously, this is the culture of Service King. I don't want to be back --- but if I ever need assistance with my car damage again, I'll be back!!! Thank you.
I am very pleased with the professional and personal
mannwr in which I was treated. Eric gets very high
marks. My repairs look great. Thank you for my
wonderful experience. I will recomend you to my
friends. Phylis Collins
I loved the text message you sent
I liked the frequent updates. Paint matches. No prob so far.
**** was OUTSTANDING. Very professional and kind. The car repair looks excellent. Service was quick too.
Eric was wonderful. It was a pleasure to work with him, as well as everyone in the facility.
I highly recommend Service King.
Fantastic customer service from the complete team!
My experience at Service King was fantastic. From the moment I scheduled the appt to the time I walked through the door to the completion of my car, I was extremely well taken care of. Very friendly service and I was kept updated during the entire time. Steven took great care if my car and the repair was perfectly done. Bravo!! Keep up the great service!!
Thank you for the quality repair and outstanding customer service
**** and the team at service king were super amazing!!
Great staff doing a fantastic job !! Couldn't be more pleased! Give Steve raise !
Miss matched gaps in panels and rf door sticks out away from body. Also scuffs in bumper
Loved the good communication!
You and your crew went WAY BEYOND MY SATISFACTION !!! I will recomend you guys to all my friends and family !!! Thanks sooooooo much !!! Your the Best ive ever delt with.... Keep up the goood work !!!
I was so impressed with Eric's customer service and the willingness to keep me updated the entire time. I am extremely satisfied with the work as well.
Janee was very informative letting me know each step of the process. The daily text messages put a smile on my face. Service King went the extra mile with regards to customer service. Thank you!
Eric was amazing throughout the entire process. Kept me up-to- date during the whole process. Would use them again for any future body work repairs. Thank you again.
The staff are very nice and helpful. My car looks great now too. I would recommend to anyone.
You guys were great and kept us up to date thru the entire process.....well done!!!
So impressed with not just the work, but the amazing customer service. Love the constant updates and I'm totally satisfied
Great communication and wonderful service! They talk you through every step so you are never wondering where they are with your cars repair. I would recommend Service King most DEFINITLY!
**** was great. Very pleasant and easy to work with. I appreciated her up to date communications and would not hesitate recommending Service King to anyone who asks.
The only thing I didn't understand is why the headlight(s) were replaced as they were not damaged. Other than that **** was awesome and the timeline was better than anticipated.
My experience was great. Especially ****, who kept me updated of the progress. Also, the girls running the front, who always answered my questions, on phone. Definitely would ne recommending this Shop, to my Friends there on Phoenix.
The customer servcke was great, **** was very attentive and helpful. A phenomenal job was done with my car. I am beyond satisfied with the work. I was worried my car would not look the same and would be slightly off, but it was perfect! I would definitely recommend service King to everyone else! Thank you for all your work.
**** **** was very thorough, prompt and professional. It was a genuine pleasure dealing with her. She represents your company in a shining light. Service King is extremely fortunate to have her in its employ.
Headliner had stains from cake grandma was holding and blood on ceiling liner.
Interior needed detailed. Scratches on front and rear bumper. With 7k in repairs j thought there would have been more attention to details. I'm sure they will correct everything. It's just an inconvenience. I had to drive over and meet my wife there.
Thy kept me up to date throughout the whole process.
This is my second experience with Service King - I do not go anywhere else. Best service ever!! Thanks from a very satisfied customer!
Stephen was great to work with!
Great! The text message updated were awesome!
AAA problems lad to overlong repair time, but Service King was great and even picked up a portion of my rental car.
**** was wonderful and service king did a great job on the repair! Would definitely recommend your services to anyone. Thank you!
I liked the ongoing communication and a great job was done!
Completed ahead of time and done to my satisfaction.
Opened my trunk later that night and realized damage has been done to a price that covers electrical connected to trunk hood.
Great service, awesome people!
I was kept well informed. My car was done early. My service guy was the best. Very happy with all of your services.
Professional know legible friendly staff
Great communication throughout the process.
Staff at service kings went beyond all of our expectations in meeting our needs in terms of getting our car fixed in a very short time, keeping us posted with the progress of our car,, and did an amazing job on the car, it looks like its new.
Thank you service kings.
It was an all around great experience. Car turned out great and staff was a pleasure.