I think it's great that you guys offer text message alerts. Simple yet creative way to communicate about the status of my car! My car was ready around the time I was told and expected it would be. It was a very easy and friendly experience. I would come back here again if I need to do any repairs on my vehicle. Just wish you guys had car options so I would have been able to rent a vehicle I was comfortable with, but luckily I didn't need one so it worked out either way.
**** **** was great, front desk staff was friendly and helpful. My car was done when they said it would be done. No complaints at all, I would definitely use you guys again!
Vehicle Make : Oldsmobile
Great job, cars repairs look like a new car.
**** and crew were great, and craftsmanship is fabulous.
Vehicle Make : Mitsubishi
You have a great team! Eric was very helpful and kept me updated on our cars progress. I hope I never have to have repairs done to our vehicle again but if I do I will request to use your company again.
I was thoroughly impressed with the updates that were sent to us on an ongoing basis. They kept us up to date on the progress of the repair which helped us in our planning as well.
Eric ... outstading ' great job !
Very nice staff and was quite efficient. The connection with Enterprise was a real help!
Stephen was very professional and helpful. The repair looks good. I imagine everything is fine although I've only had the car for about 8 hours now. So far so good.
Thank you for being so nice and getting my var done early.
It was a pleasure doing business with Steven Surico. The communication and updates kept me up to date about the repairs to my car. It was a nice touch. The finished work looks great! Thank you.
I really appreciate the daily updates on the progress of the repair. And although it took longer than originally planned I really appreciate the attention to detail and wanting to make the car perfect.
**** was great. Did everything she could to get me back into car asap.
Receptionist (did not remember her name) was also very good. Very customer oriented.
My car looks great!
The constant updates were really good to let me how the repairs were going.
I was impressed with the professionalism of the service representative, Janee.
She communicated with me daily to let me know when my car was scheduled to to be ready for pickup.
Upon delivery of my car, she took the time to go over the details of the repair
Service was fantastic. Pleasure to deal with. Kept me updated throughout the process.
Great service and communication throughout even letting me know of a possibiltity of a delay in finishing. Friendly people that do a great job.
Fast, great communication, friendly staff!
**** did a great job of keeping us in the loop the entire time and going over everything when we came to pick up the car. Great job!
I have a rather difficult paint color to match. After the repair I couldn't see the difference. Well done.
Great service, friendly people!!!
Very professional, quick service
Vehicle Make : Volkswagen
Excellent service!i like that I was updated regularly by texts.
I really love how my car look now, yes to said THANK YOU very nice Job. ????????
Service King was excellent to work with when we got our car repaired. The staff was very friendly and we received updates periodically throughout the process. When the car was done, it was washed and looked great! We had a question the day after we picked up the car and Service King addressed it with no problem! I would highly recommend Service King.
Friendly, helpful, hassle-free service fron everyone we had contact with. Very satisfied with the repairs.
Stephen was very accomidating. Excellent results.
Everything was great. **** has great customer service. We'll use u again if necessary. The u
Eric was the best! I got my truck back and everything is great! The rental car service with the auto body is a pretty great idea. I would highly recommend this shop.
Very professional, good job!
Vehicle Make : Mini Cooper
Jenae was extremely helpful and made me feel my car was in good hands. Which it was.
Steve handled this repair in a timely and professional manor. I'm very happy with the service and repairs. If the opertunity arises I will recommend service king to others. John Q
Chelsey and **** were great! They took great care of me
Vehicle Make : Volkswagen
Very professional work.
Vehicle Make : Volkswagen
Eric was such a pleasure to work with
Despite taking longer than initially thought (more damage than immediately visible) I was kept updated well and even git it back sooner than first estimated.
Great customer service!!!
Great service excellent customer service from begining to
Begining to end! **** was great !
excellent service and repair
This was the best experience I've ever had, A! From start to finish, everyone was so friendly, helpful, and caring. My car was put back together quickly and perfectly, I'm so thankful for everyone at Service King on Bell Rd. Special thanks to Steven Surico who helped me through a very stressful situation. His knowledge, professionalism, work ethic, and good-hearted nature is an assest to this company, I cannot thank him enough!
I was very impressed with Steven he kept me informed every step of the way and got my vehicle back to me as quick as possible
I am very happy with the service I received. The text updates are awesome! My car looks like a beauty again. Thanks for getting it finished so quickly.
Hood and fender alignment issues and hardware missing.
I love Eric. Please give him a raise.
The whole Service King team was very professional from the time I spoke with the members at the reception desk until going over the details of the work with my service advisor after completing the work. The workmanship is incredible also.
After returning to have the bed bolts properly secured (shocking), I found 2 missing screws on the Lic. plate (had all 4 in plate cover), a ground strap/wire from the cab to bed hanging and not fastened, there is overspray on the right rear wheel and all over the chrome exhaust pipe. The inside of the cab "dash" was very dusty with paint dust, the drivers window/lock control panel was not snapped in correctly. The drivers electric seat heater no longer works, no loose wires and may be coincidence, but it worked the day I dropped it off. **** was exceptional but the work crew fell far short of the quality of work and cleanup! Plus, where is the VIN label? (Cut VIN from old door) and lastly, it now pulls to the right, was the front-end alignment performed?
Coordinate the robocall with the representative so they both know the status of vehicle completion.
You all went above and beyond! So happy with the reaults.
**** was fabulous from start all the way till I drove away with my repaired vehicle. I really appreciate how service king made a not fun thing to do easy and less stressful.
I am very very pleased. Excellent service good communication very helpful and great work
Did a wonderful job, and provided updates daily which were much apperciatad!
Eric and his team went above and beyond with the service and were extremely friendly in the process.
I was continually updated by email and phone calls about the progress of the repair on my car. I will always recommend Service King to my family and friends.
This is the 2nd time that Service King has done work for me,truly a well skilled organization. Eric Janssen and his office took care of me well, even in spite of the rainy weekend, finished **** day ahead of schedule.
I want to thank you and your outstanding staff for a job well done. They kept me informed of the progress and went beyond my expectations and when I got my car back it looked like a brand spanky new car. Thank you ever so much for that
I like the status reports as the repairs progressed. Not to mention the job was perfectly done.
Never had a body shop update details everday and then actually get done early!! A
Friendly quick service what's not to like!
This was a complex situation with two separate events two different insurances. And two Service King shops. I thought it would take forever! But it didn't even tho I got al little anxious. Great job ladies and gentlemen !! ????
The vehicle looks great and runs like new
Excellent service and ahead of time. **** was very helpful and very nice
**** **** was amazing in how she kept me informed the whole time! I never had to call to find out how the progress was on my car! Thank you for the personal touch ****!
Steven was wonderful and the work was superb.
The best customer service ever! We are so thrilled on how well our car turned out. Great job. Thank you, thank you.
I've never had this quality of service and care with any other company before. Very impressed. Everyone is so friendly and especially thanks to **** for her attention to detail and outstanding communication. You guys are awesome!
My service advisor **** was awesome. She always kept me informed and was always prompt in getting back with me. She did an excellent job!
It was very good service.Highly recommended
Everything was great! **** was wonderful. I would recommend you to anyone!
Thank you very much and that Steven was very helpful I want to thank again the only place I would trust in the future
We were always greeted with smiles and calm, professional people. Questions were answered. **** knew her stuff and treated us like we were the only ones around. Very pleased. Will recommend to others.
**** was so helpful and exceeded our expectations
in every way.
The entire process from start to completion exceeded my expections:a target finish date that came in to the hour, timely updates, outstanding finished product and a friendly staff. Thank you. Will certainly recommend.
Was happy about the work and the daily updates on the progress. Delivered two days before the committed date. It was nicely explained by **** about what are all parts were damaged and repaired. Thanks for the help.
As always, great service!
My second repair there. Top notch quality of finished product and excellent customer service. Hard to find that anymore these days. Thank you!!!
Communication and quality of work was excellent.
You went above and beyond with both your service and repair. Excellent job. Thank you for completing it in time for Christmas.
Vehicle Make : Volkswagen
I would definitely use your services again. Loved that I received regular texts with status of my car and expected timeframe notification for when my car would be done! Which was a day early. Thank you!
Your team is always awesome from start to finish.
We were happy to get our car back even earlier than expected.
****. Worked well with me, brought my car home last night while dark so went over it this morning looks good.
Service coordinator did great job.
We so appreciated your FABULOUS customer service! The car looks great but your staff made the whole experience so much easier. We will ALWAYS recommend Service King!
Great see and communication!
Eric ensured that the job was done correctly and competently. The repair and paint are excellent. I am impressed the the car was returned completely detailed inside and out, an unexpected bonus. Thank you all, including the technicians in the back who I didn't meet for a job well done.
It is also convenient to have an Enterprise car rental on site.
The service was amazing and the people were awesome and friendly.
Kelley was great - kept me informed and shared what happened to my car but I was inconvienced that the data was cleared out no radio or phone connect and the alert on my tire was on when I pulled into the drive way.
Great every one is so nice. amazing work my soul was reborn.my Kia soul. Thanks.
Janee was amazing and provided the ultimate in communication and customer service - She is Second to None and truly went Above and Beyond the call of duty to save my truck from being totaled!!
Whomever did the actual repair work especially the painting is Top Notch!
Communication via text with progress updates is a fabulous and I was totally surprised when the work was completed 8-9 days ahead of schedule
A Job Well Done by All
PS - My wife had her Cadillac SRX repaired at the SR51 & Bell location as well and I don't think we will ever have repairs done elsewhere ever again
The entire staff should be given a nice Christmas Bonus because it is well earned and well deserved.
Kept informed of progress
**** was awesome and everyone there did a great job. Thank you!
Very fast and courteous service.
Very professional... Was very happy with experience.
Just very happy with the service, text updates and workmanship. Staff was very professional. Would highly recommend Service King to anyone. 10 out of 10.
The customer service was way above par! It was great to have old fashioned excellent care! Can't find that anymore.
Thank you for the wonderful service and the continued communication on the status of my car.
Office area nest and clean. All employees I interacted with were knowledgeable. Would recommend Service King to family and friends.
I really appreciate the regular updates on the status of the repairs. Excellent customer service.
Service King is by far my favorite shop to go to. Very professional and honest. Steven was a great estimator and took very great car of my car. Thank you so much steven!!
Just what I expected!!! Sean st cry dies a good managerial job and his bell road location employees were excellent
Great job, looks like new
Everyone was helpful and accommodating. Thank you for a hassle free experience.
Wonderful service. Thank you. Much better than when this location was Auto Body World. Thanks so MUCH!
I was incredibly impressed by the professionalism and great service. Thank you so much!
Picked up my car and got it backed on time and under the price I was quoted
**** and staff no nonsense and polite. Very service thank you ladies,much appreciated.
I truly appreciate how nice and helpful everyone was that worked there. I talked to several different people over the span of my car repair journey and every single one was so sweet. I would highly recommend this place to everyone.
A little late target of completion but when explained
It was understandable that additional job and
Ordering additional parts involved a tremendous
Amount of time
My experience was excellent. From my first contact regarding the accident I was given a speedy time to bring my car in for the estimate.The front counter representatives were kind and professional. My overall experience with Service Kung was excellent. I have no problems with recommending Service King to anyone. Thank you!
Steven was very nice and helpful.
I havent seen the car in daylight but so far it looks very good
My car looks beautiful.
Thank you so much.
Each person at Service King was friendly and professional.
Unbelievable service, **** rocks and I can't believe how wonderful your staff is and how quickly I got my baby Mustang back!!!
Thank you for repairing my car faster than expected! Excellent service all around.
Love the process! The updates and the communication were helpful. Steven was a pleasure to work with.
Fantastic and outstanding results. Upmost professional and courteous Would most certainly take my vehicle there for future repairs.
Great job, very nice employees!
Professional, timely & reliable. I am a repeat customer. Great workmanship!
Your team was amazing from start to finish. I will recommend Service King to all my friends and relatives and my Facebook friends.
Service was fast and courteous. I like that I was kept updated on my car's progress.
PS: This response box has a font size that is too small to be read easily on a smart phone.
Excellent communication and car was returned earlier than expected. Staff were all friendly and knowledgeable.
Good job and keep me in the loop
I would highly recommend this place. When I picked the car up it looked brand new even thou it was eight years old. The staff was fantastic and kept me informed about everything that was being done to the car and how long it would take to finish it.
Tailgate window button is stuck. Can't open the window and alert comes on saying the hatch isn't closed. Need to stop by after work to have fixed. Otherwise process was long but somewhat expected
I am so please with the entire experience! From the first person I came across at the front desk to the writer "Steve" whom explained everything to me so I could understand, the text messages I received almost daily on progress, to picking up my car today. I will recommend Service King to anybody, especially the shop at SR51 and E. Bell Rd... Thank you Service King!!!
They did an excellent job,my car looks brand new and they always kept me informed of the progress. Thank you so much for the excellent service.
Vehicle Make : Volkswagen
Great, fast service!
Thank so much Janee!!
Extremely satisfied with all aspects with dealing with Service King.
Really enjoyed working with ****. She is very customer oriented
Vehicle Make : Volkswagen
Service advisokelly was awesome, really on top of everything.
Superb service and a job completed before estimated time.. awesome!!
Thanks for a truly conscientious effort.
I would not hesitate to refer my best friend to you for work.
Steven was very polite and professional. Work was completed before he estimated. Credit to him and the team.
Everyone was very nice and attentive.
Outstanding service. Getting in was a little rocky, but your team just does such a stellar job on the work. I used your services in February (former vehicle) and now again in October (made my brand new vehicle perfect again). I would highly recommend service king to my friends.
Working with **** **** is a pleasure. She understood my situation, provided me with great options and coordinated everything so that I was without my car for as few days as possible. In the end, everything went well and my car was delivered on schedule. Also, the ladies up front we're very professional and friendly, making working with Service King a great experience. I hope to not need your services again, But if I do, I will not hesitate to come back. Thank you!
Great communication. Steve was wonderful
Quick repair, kept me informed, courteous staff, Enterprise was convenient and had good service
I was completely satisfied with the process .
Great team at Service King! One of the best experiences I've had. The daily progress message updates are helpful to understand the actual progress of the job. Fair prices and working with their customers are the trademarks of this company.
Loved how much they communicated with me on how it was coming along!
I am happy and satisfied with work completed on my Subaru.
I was completely amazed they went above and beyond service and the overall look of the car looks better than before even though the damage was to the rear of the vehicle they did a nice job on the whole vehicle
A guy who handled, I guess last name Jens WAS E N O M E N A L! ! !
**** was great to work with. She kept me informed & was very nice!! The girls at the front desk were nice also.
All repairs performed were done exceptionally well, looks better than before the damage occurred. Thanks!
The service and communication was superb. The daily texts on to if a daily call from Steve really did team a job well done. I am and will recommend Sercice King to all ! Thank you so much!!
I called and was set up with an appointment right away. They set up my rental, dealt with insurance and kept me updated all the way through. They even worked out a quick pick up doing my work break.
This is a wonderful professional team that we are fortunate to have settled in our neighborhood. Their work sets an exlemptory standard in auto body repair. My job was done to the highest of standards. My car looks new again. Thanks to all of you.
Very happy with service and work.
Friendly and responsive with timely communication
Would recommend Service King.
Steven was very professional and efficient.
our service advisor was so caring and easy to work with,that it made the whole process of repairing damage to our truck very comfortable.
The costumer service was great, everyone was so nice and inviting! The service itself was quick and worry free! I would highly recommend Service King on Bell Rd to anyone!
Service King was great to work with through the entire process. **** kept me very informed and up to date on the progess of my repairs and I even got my truck back two days earlier than planned.
Vehicle Make : Volkswagen
I have been very happy and satisfied with the quality of work that was done and everyone that was involved.
The text communication was helpful
Excellent customer service. They go above and beyond.
Job well done I'm happy customer special thanks to my service advisor Janee Hogan
so happy to get the The trip
Very friendly and professional service. Thank you for being so speedy!
Janee was knowledgeable and pleasant to work with.
Your representatives were very attentive and always helpful. I was pleasantly surprised by the number of updates I got on the progress of the repair.
The repair was done perfectly and totally to my satisfaction and it was even ready a day earlier than I had thought
**** was great! Thank you!
Interactions were very professional and repair workmanship appears to be of high quality. Very pleased with choice of Service King.
**** eas great at keeping me updated. It eas frustrating with the delays on party's from.BMW but she got me a rental car for a day and that helped a lot. The work is terrific! Thank you
A wrecked car is a negative, but Service King turned it into a positive experience! They treated me like I was their only customer always being caring, kind and considerate. The daily text messages with updates on progress I appreciated. The end result: Thanks to Service King, I have a perfectly restored car! It's like new once again! I am extremely grateful to Service King. I have already recommended them to others!
Great people especially Janee who is knowledgeable and wonderful to work with.
Great customer service... repair to my vehicle was done in a timely manner.... great work
Eric was fantastic to work with from beginning through the entire process. The work is excellent. We are very happy.
Janee was outstanding, as were the entire staff.
Everyone is always great. Enterprise on site is a big plus. Thanks.
Great experience from beginning to end. I'd never go anywhere else!!!
Your organization is top class. The girls behind the desk and on the phone were very helpful and friendly. Levels above normal service. Trained well, yes, but genuinely caring. My service contact was Steve. I can't praise him enough!! Professional without being stiff. Patient in explaining our car problems. Organized with the paper work. Respectful on the phone. Totally efficient and knowledgable about his work. A real pleasure dealing with the people who represent your company.
The work was done in a timely manner. The repair was done to look like anew car.
Everyone was especially courteous,Steve did a great job!! Thanks for being accommodating!!Peggy****
Everyone was very friendly and easy to work with. Steven surico was my service advisor and I thought he was really nice and helpful.
Love Service King! The text messages you send are a great customer service tool!
**** was polite and professional. She kept me informed throughout the duration of the repair. I would recommend Service King.
The service I received was by far the best I have ever had , Thank you for all your people do.
Appreciated your staying in touch with updates.
Service King exceeded my expectations. Thank you for your hard work and dedications to fixing my car and making it look brand new! Eric, **** and Steven have built my trust with Service King so I will be back when needed. Thank you again!!