Still waiting for bumper protector for our car two weeks after it was released to us
Y'all are all so awesome! Thank you for being so helpful throughout the process of the repairs!
Vehicle Make : Mini Cooper
The strips on the hood were not put on even and we found a scratch on the tint on the rest window. Service King is suppose to remedy this and am waiting for a date to go back.
The service took 4 times longer than estimated, and I was not kept well informed of the progress or status of my vehicle. When I proactively reached out, the shop was not able to tell me when my repairs would be completed. It was a frustrating and drawn out experience.
The only thing i could talk about is the time it took to complete the job. Being i have an extra car that I cant complain about that.
It took a few days to get to the shop however once there was finished quickly.
Joey was very helpful.
Service King -San Marcos did a wonderful job. They completed the job before the estimated completion time and the work was done very well. They also sent me messages the whole time to keep me informed during the process. Very satisfied with my experience there.
Alignment is obviously way off and many of my functions off of steering wheel do not work - blinkers won't stay on. Cruise control doesn't work etc.
Joey did an absolutely amazing job. He went above and behind my expectations. I will be coming to him for my future service.
Very professional...excellent communications. ..ahead of schedule and excellent work....will recommend!!!
Service king has always been very good to us, and we'll continue to do business there. For any type of work.
Joey and the staff were excellent I received text almost daily letting me know what step they were on during the repairs. Pick my vehicle up and it was all washed and detailed! Excellent customer service. Highly recommend the shop of HWY 123 in San Marcos.
Joey was very informative about what I should expect from the moment I walked into his shop. He gave me a time frame of what would be done and followed through.
They did a wonderful job start to finish. Even finished ahead of schedule. Car looks great. Will definitely use Service King of San Marcos again. Joey and Jeremy were top notch!
Love Service King San Marcos! Joey's team kept in touch all along the way and performed quality work on my car with efficiency. I felt their genuineness and recommend their shop to everyone who cares about their vehicle because they will show you they care too!
Problem free. Lots of updates. Speedy service
This repair took over 30 days longer than estimated to complete. I realize there was a change in management during the time my car was in the San Marcos shop and I feel that Joey really made a huge effort to make sure that I was informed as to the progress of my vehicle once came on board at that location. There were many set backs in getting my car completed. It took well over 60 days to do a job that was estimated at 30 days. There were some problems with the repair after I picked my car up. However, once again Joey went out of his way to make it right. I appreciate his work and efforts as well as the technician(s) who worked late hours to finally get my car repaired.
Yall were amazing! Thank you for everything!
Great folks to deal with I'll recommend to all my friends
Job well done and very courteous staff that kept me up to date with the repair process. Will recommend to friends and family .
Everyone I spoke to was professional and friendly, but Joy went above and beyond to keep me informed every step of the way. My car was fixed on time and it looks beautiful. Thank y'all.
The work done to my Honda was completed in a timely manner.The repair was better than expected.
Joseph did a great job. The repairs look great. So great job all around! Thanks
The paint doesn't match and there is a gap in my trunk
It took 67 days to get our vehicle returned because you wanted extra money from our insurance company, by the way the body work seems fine but your paint work is poorly done there are visible paint streaks on the car, also had to re-glue 2 pieces of outside moldings that was about to come off and re-align the front passenger day running light that was hap-hazzardly placed back on vehicle. I thought you had quality checks on vehicles before releasing back to the customers. In my opinion I think you should give money back to my insurance company and sorry I would never reccomend your company for the amount you charge for poor quality work.
Thank for making Malina's experance with having her first accident a pleasant one. After leaving your collision center she felt much better. She called me after picking up her car and was so excited about the good job you had done. She said the car looked like new.
Extremely fast, very friendly. Kept us up to date and finished ahead of schedule.
Ruby was awesome. Such an easy streamlined experience and my car looks great! This is the 2nd timedition I have used Service King. I will never go anywhere else!
Service king did an great job! Mr.Eric was very helpful and just over all amazing! Couldn't have done this without all his help!
Your entire staff made me feel good about the work being done. They kept me informed about the work. Cleaned and shined my car inside and out. THANK YOU. ????????????????????
I got in fast because the technician worked with me. All the parts were pre-ordered and the car was ready in less than 4days.
Service King made me feel like me and my car were important. They kept me in the loop with their communication and I feel like y'all did a very fine job fixing my car. I want to thank Nancy and Erik for being so completely professional and easy to work with!
Finished extremely fast . Kept me up to date on the status . Cleaned the inside of my car . Wonderful customer service .
Great service from the receptionist to Eric the customer service rep.
Eric was absolutely phenomenal! He seriously needs a promotion immediately. One suggestion is to give customers a better estimated time of completed vehicles. Otherwise you guys were great and I would recommend you to all of my friends and family.
I had a wonderful experience at service king in San Marcos! Erik Adams was so great. He was helpful and kind and just a complete delight to deal with. I will definitely be back if I'm ever in need of a repair.
Vehicle Make : Volkswagen
Eric our rep was excellent!
Really happy I have my car back & that you all did a amazing job with everything thank you once again ????
Vehicle Make : Mitsubishi
Great work. Thanks
Eric was absolutely amazing. This was by far the best experience I've had repairing my car. He deserves a raise !!!
Vehicle Make : Volkswagen
Fantastic service! Thank you for everything!
Great service! Very professiona .
PS I'm sorry I didn't have a next comment the receptionist at the counter was very professional too I'm sorry I didn't say anything about that you know you shouldn't overlooked your people everyone that I spoke to was great and once again thanks
Very helpful and courteous staff
Issues from beginning to end. Didn't have happy experience at all and letting USAA know about it. To b fair work done was ok sofas but we will see how it lasts. Would not recommend
Very awesome team. Was helped my Nancy and Eric. Very nice, and made the experience overall awesome.
1. One side of the bumper - the bolts were not tightened
2. One side of the lisence plate light wasn't anchored down & keeps falling off
3. Tried to put chrome bumper on truck even though front bumper is black
4. THE WORST PART - they left passenger window open & we had a storm last night. We are trying to dry it out but if we don't get it dry fast enough it will mildew and then we will have to pull out carpet & replace. Because of the rain & humidity in car all night - the ceiling fabric is falling down.
This is an older truck but in great condition before we brought it there. Now the inside is almost totaled!
The service was great. I lived the updates. Ruby was very helpful and clear about all the repairs.
I deeply regret I had my car repaired there. When I start my car it doesn't work smoothly. I regret a lot
My experience here with Ruby was amazing! It all started with a bad experience. Customer service forgot to book my appointment, but when I spoke with the secretary at this location she was able to find me a spot to drop my car off for repair within that same day! The secretary, I forgot her name but she is Latina with short dark brown hair) is always super friendly when I come by. (Apparently I get into many accidents all the time, so she always recognizes me when I come in). I love this location! And I would never go anywhere else to get my car fixed!!! A
Excellent final product. Can not tell that I took out a deer with the front of my little car.
I was satisfied although there was an entire week where I didn't get any notifications about the status of my vehicle. It went passed the date it was suspected to be completed and I had to call multiple times to see what was going on. There was also a coupld times when the receptionist couldn't pull up my file by my name. Not sure of the issue on that but better communication would be appreciated next time. Thanks for everything, the staff was super friendly! And my car is back to normal so far!
Very helpful and professional service
Ronnie and the entire staff were exceptional. Very courteous. The message system is a bit annoying and the time line for repair according to the message was never accurate.
Service King did an amazing job everyone was extremely nice and got my car looking great again!!!
The best thing about service King is the communications.. Either by text messages, website and the service adjuster ( Ronnie) the best hands down... Phone calls with updates. Not to mention the head **** the best in the world in my opinion.. He does a great job. Everyone deserves a rasie... Outstanding team effort... Thanks service King.
I have never been so satisfied by a product and its accompanying service. The staff were excellent and the guys did a great job. Thank you, Service King!
several problems the first one would be that I got this survey at 7 in the morning on a day that I have off. It's hard to believe that I would need to have this link at 7 in the morning on a day off. Secondly I was charged 200 for something that is not supposed to be there and told that I couldn't get my car back until I paid it. I was supposed to be paying 100 for the vandalism and then 2:50 for the collision and then they charged another 100 when that one was not my fault and it's supposed to be paid for by the other person's USAA insurance they were at fault. add to that the fact that I had a 4 inch long scratch on my door I took pictures of both of my doors the last time I had work down there and that had to be done where the scratch was still there but it was more or less buffed out you can still see where the scratch was. This is the second time this happened at this particular service King. They don't seem to have enough room for the amount of cars in there a lot and they generally have no room between cars.
Excellent customer service
Thank you for the excellent service. Ruby was very comforting and kept me well informed. Staff at both locations were extremely helpful. The car looks brand new again and I am grateful. Thanks.
Vehicle Make : Volkswagen
Ronny was amazing! She was caring and on top of things through the whole process. Very satisfied!
Thank you for excellent service and care of our vehicle!
Everything was perfect! Especially liked the way Roni stayed in contact with us about the status of the vehicle.
Car updates & Contact provided by Roni were great! All staff very helpful & professional.
We felt like we were kept informed at all stages of the process and appreciated the friendly service from Roni and the crew. The work was done in a timely fashion with excellent results. We won't hesitate to recommend this Service King to friends and family.
Ruby was very nice and helpful while I was there. They also saved me a trip to autozone by replacing a bulb for me free.
I am so satisfied with your company I will never consider going anywhere else for my body shop needs. You work is fantastic.
Ronni is absolutely fabulous!! I have had vehicles in service king several times. I believe a company is exactly as good as the person you deal with. She has always kept me informed and never missed a date she told me I could pick up me vehicle Absolutely the best I think I have ever delt with and I have been around 60 years and delt with a few.
Thank You Ronni !!!!
Great customer service and repair job!
Wonderful service, my vehicle looks great!
Ruby was AWESOME!! We have never had an accident and had to take in a vehicle for repair like that and she made it seem so easy! She was extremely friendly. I definitely know where to go now. Thank you so much for caring and making it as convenient as possible.
Definitely worth the wait. My car drives and looks better than ever!
I loved Ronnie's professionalism and attentiveness to my issues, she made me feel like she was family! Loved her! Thanks for doing a great job on my truck as well!
Pave the parking lot out front and make it all level. It will make your place look more appealing from the front. The entrance at the door on the outside is large. Maybe some plants (large) would be great. People are very nice and professional. That makes a big impression on me.
Ruby and the receptionist were very pleasant ladies. Awesome customer service and always had a smile. My vehicle looks great, like nothing ever happened to it. Loved how I was always updated during the whole process. Thank you Service King!
Everyone I dealt with were pleasant and very
The customer service was awesome, especially Ronni, she was great.
They kept me updated and made sure I was completely taken care of. Great team!
Roni and Nacy are great people to work with. They both are very noligible in their jobs. And the Service King crew are outstanding in repairs.
Good job ,I liked the work????????
Please keep up the good work and the awesome customer service!!
Everyone was very friendly and very helpful while servicing my car. I would recommend service king to my friends and family.
The staff was helpful and the repairs were done very well and timely. I would recommend them should the occasion arise.
It was in shop too long.didn't think damage was that extensive. I got text messages along the way, but after a while you need to here an explanation.i know it takes a while for parts, but my vehicle was there a month.
Great communication and manner throughout made process manageable and pleasureable.
I really appreciated the updates.
Need to help w deductible cost
I was told by Jeremy it would take 5 days and on the 6th day I was told it would
Take another week because they didn't have all the parts to repair.
Very friendly staff, and kept me updated through the whole process. Would definitely recommend
They were so nice and helpful and even vacuumed out the inside and put an extra 1/4 of a tank in gas in these guys and gals were super helpful.
The entire team was incredibly courteous and polite. They took great care of my vehicle and always returned any calls and let me know about my car throughout the whole process. It was a great experience.
Terrible. Seriously, that's all I can say in one word. I've had to get my car fixed a couple times in the past, while I had AAA insurance, and NEVER had the terrible experience like I did with Service King. The only reason I chose Service King is because it was the only recommended body shop. And now, I regret that decision thoroughly. In the past, my body work has been done quickly and efficiently in a couple of days (and these were jobs that required way more work). Somehow, a simple bumper repair turned into a four day fiasco that put me out a vehicle for twice as long as it should have, even three times more. My biggest suggestion: buy the parts before the client brings in the vehicle. A risk, maybe, but at least you don't have a completely unsatisfied customer that KNOWS you had the car for two whole days before even bothering to work on it. In all my years of working with clients, customers, and people in general, this is unscrupulously unethical. I will only bring my car to a shop that can deliver on promises. I had to constantly call and call just to get a simple piece of information, when I should have been notified the first instant that if was unnecessary for my car to be in holding. And then when I asked for some kind of timeline, I was given lies and, well frankly **** all the times I called. To say I feel taken advantage of and essentially burglarized, is as close to the truth as I can get. How could this have been changed? Tell me that my car requires parts you don't have, due to special order, give me help by allowing me to bring my car in WHEN the parts are actually available for fixing, and come up with a timeline that is realistic and can be upheld. Make a promise to your customer and deliver. If you can't, my business will not be yours. I'm not made of money and I will go to whoever respects my time and money, no one less. Service King lost that right.
Very good work. Shop did very good job communicating through the whole process.
Repairs were fast and first class. Returned looking showroom fresh.
It was absolutely amazing from just telling me what's going on to how perfect it looked when I got it! They did a great job!
The car looks like a million dollars. Thanks so much.
My car looks great and thanks for detailing it as well!!! Excellent customer service. Awesome job y'all!
Vehicle Make : Volkswagen
All personal were professional, informative, & friendly. Work seems to be great!
Thank you so much! Great customer service and my car looks good. I also appreciate the communication and updates about my cars repairs through the process and for having it completed on time.
Eric and the staff were all great! Couldn't have asked for a better experience.
This was undeniably, the best service I have ever had on any car.....ever.
I was very satisfied with the customer service and the repair. My 2002 Tahoe looks years younger. They even cleaned and detailed it! They went above and beyond. My 5 year old told me that the Tahoe looked new. Eric was fantastic. He kept me in the loop at all times. He was easy to work with and made the process stress free. Thank you, Service King!
Everyone did a great job in each department. Everyone was friendly. My car repair and paint job was excellent. I am very happy with my repair. Everyone on the all the teams should get a raise you all deserve it. Thank you.
Very knowledgable and professional assistance with our service rep "Roni" and the completed job was done in a timely manner. We were kept updated on the progress of the work order and had a very good experience!!
You guys are great. I can't say enough nice things about you all.
Thanks again for everything!
Did a great job got my car back 3 days ahead of scedhule.
They were courteous, professional and went out of their way to take care of my car. I appreciated the text updates and phone calls letting me know the status of the repair! Also, the trait was finished within 5 days which thrilled me because this is my business car! Eric is a true professional and really practices good customer service! The receptionists were also extremely courteous and professional. Being a business owner, myself, I value these traits in all my business dealings. I will recommend ServiceKing to my friends and customers!
Roni was fantastic! She kept me updated on the progress of my car's repair every step along the way. I felt that my car was in good hands and that the individuals at Service King were doing everything possible to return my car to pristine condition. Thank you!
Great service! Really enjoyed working with Ronnie.
I had a great experience. Everyone was very friendly and helpful. My car looked great afterwards, they even took the next step in fixing a small cosmetic imperfection on my car that they didn't need to. Exemplary performance for the whole team. Will definitely come back if ever needed to.
Nah, everyone was really nice!
Very professional and friendly.
My vehicle looks great. Very happy with the work done on my vehicle. Thank you for your hard work.
Everyone was very nice and accommodating, the customer service was excellent and if I ever get in another accident I will definitely use service king.
The level of communication was wonderful. I felt assured that the car was being taken through the process as efficiently as possible. The work was excellent as well. Eric was a great rep. He went above and beyond to make sure my car was ready for my holiday trip. I really appreciate that!
Excellent service & communication
I was really happy with our overall experience. Eric, our rep, was awesome. He kept us informed the whole time. Text updates were fantastic. The only complaint was the damage on our mirror that was missed when we came to pick up our vehicle. I was surprised to see the damage. The employees did everything they could to fix the problem, and did great, but obvious damage was overlooked.
Our overall experience would be an 8 out of 10.
Vehicle Make : Mitsubishi
Very good service!
Great job at a great price!
Warm, friendly, professional staff. Repairs completed in a timely fashion with no surprises. Excellent performance all around. T
I loved that Roni kept me constantly updated.
Speedy service, as well as friendly. Thanks
Awesome! Looks great, done fast.
They were very pleasant to work with. The Techs did excellent work!
I would like to say that the people starting from the front to the lady whow was keeping me updated about my car was nothing but great i would for sure tell other people about them in the San Marcos shop if at anytime i need body shop work they would be the first i would go to
Service King kept me informed about the status of my car. They did a great job fixing the damage and I am very pleased.
The service advisor was great. The service manager made sure I was taken care of from the te I came in till I picke up my car. I did advise the service manager I would let him know if any problems with odor .
Time estimated for repair ended up being double but I was happy with the repair and customer service. The text updates and calls were very much appreciated.
Everyone was very friendly and helpful!
What an awesome group of people. From the greeting from Nancy and the awesome service from Roni, I couldn't be more pleased. When I was told my car was ready cor pickup, a severe thunderstorm ripped through San Marcos with hail. The manager and others moved my car and others under awnings to protect the cars. Too cool. Great work Service King! Will recommend them to anyone who will listen
They did a great job in maintaining open communication and updates. They were friendly and answered questions promptly.
Outstanding customer service. My car was fixed in a timely manner, and I was kept updated every step of the way.
Everything was great. The whole team was polite and professional.
The staff at Service King are fantastic! Eric & Nancy are very customer service oriented and kept us up to date on the status of our vehicle. I would recommend Service King to anyone!
Fast, thorough and professional.
Eric always kept up regular communication and was very helpful answering any questions that I had. The repair job on my car was amazing; it looked brand new. I will definitely go back for any future repair needs.
Vehicle Make : Mini Cooper
Eric was excellent. He kept us up to date and followed thru the whole process ????
This was literally the worst experience I have ever had in the service industry. Please call me at ****-****-xxxx to discuss.
Everyone was super friendly and took the time to thoroughly explain everything. They were patient and answered all my questions. I'm glad my insurance recommended them
Excellent service !! It was great to have someone always keep me up to date with the repairs without me having to ask. Absolutely wonderful experience !
Eric Eoff was fantastic, curteous, very professional and a joy to work with.
Car looks like new. Great job!
Nice people. Kept up to date about progress of work. Quality work. I would use Service King again if need arises. Eric at the San Marcos Highway 123 location was outstanding! Thank you.
Very impressed with being kept up to date on everything being done on my car on a daily basis, when it would be finished, and when I would be able to pick it up.
I appreciate the fact that someone called me regularly with updates. They were fast, friendly and very professional. The added detailing that was done to my truck was an added bonus that was very nice.
Eric and all were helpful.
They kept us informed and when the repairs were done you could not tell it had be hit. Very friendly people at the highway 123 site.
Everyone was very nice and helpful
Excellent work in a timely manner!
I am the location manager for this location and wanted to see the surveys. My ro is valid though
Please see the hand written notes I gave you yesterday. Thank you and God Bless each one of you today. Robert G
The complete process was very satisfying. We appreciated the email updates and the personalized service. Keep up the good work!