Jason was awesome!!!! My truck looks great, as great as when I first got it.
Jason kept me up on the progress of my repairs from beginning to end. He was professional and friendly. I would highly recommend you to anyone who needs a repairs
Alex kept me informed throughout the entire process, he is definitely an asset to your team.
Quick & effective...thanks for a great repair!!
I more than satisfied. The repair was good and I will recommend you all in the future to all my family and friends. Thank u
The representative that work with us on the car repair was phenomenal in that he provided us with detailed information kept us up-to-date on all of the status on the car repair and we were very very satisfied with the service we received and the repair on the car.
Great customer service and on time repair and delivery with daily updates
Went cause my car was stalling out and my car is still stalling out. It is not safe for me to drive.
The service advisor Don did a great job of keeping me informed regarding the repairs on my vehicle!
Thanks for completing the repairs days before you told me it would be ready. I was able to come to Pearland today to pick up my car. The texts kept me informed and the service manager did a great job of keeping me informed of the progress both good and bad news was delivered timely. I appreciate this kind of service. THANKS
Adam was great keeping me in the loop on every step.
Adam was AMAZING! He was very informative through the whole process and did everything to make sure my car was well taken care of and repaired to safety specifications. The most impressive part was always updating me regarding parts and the progress even when an important seat airbag was missed by the adjuster because of the year model of my car he put a rush to get the airbag so it could get installed and have my vehicle delivered to me. The greatest part about the team was that they got all of the repairs done in 2 weeks of work and back to me the day before 3 weeks since my accident. I am SO thankful for the customer service from this team because I have a lot of personal experience having vehicles repaired from accidents (4 accidents repaired and 3 vehicles totaled personally) and with other accidents from my husband as well this was the best experience EVER! So THANK YOU to Adam and the rest of the Pearland team!
Adam was fantastic and very customer friendly. He never hesitated to answer my questions and kept me updated as the repairs progressed. I will definitely recommend Service King to my family and friends, esp. the Pearland Service King.
Everyone was super friendly! Keep doing what you're doing :)
Mr. Don is a classic act. He kept me informed and answered all my questions.. a great experience
Provided excellent custom service,& made my experience delightful. The staff was very helpful courteous. I give the staff and Don Lewis a (10), and I will be coming back in the future
Don did an amazing job, he was quite the gentleman and did a great job. My car looks awesome.
Fast repair and great customer service.
There was a 2 ft long scuff mark on the side which was new (I had pictures to confirm). They were able to buff it out before I left but ideally I shouldn't have had to wait for this.
More concerning, the alignment of my steering wheel was off by about 10 degrees. In order to drive straight I had to keep the wheel tilted to the right by that much. I had to return to get this fixed.
Joseph was very courteous and helpful but these are oversights that should have been addressed before the car was claimed to be ready. These troubles added an hour to the length of my visit.
Jason kept me up to date with the status of the repairs. My car is in excellent condition after the repair. I'm very grateful. Thanks.
Jason was very good at keeping me informed and made sure my vehicle was fixed properly
Prompt, pleasant, and the work was very well done. Thank you
Alex was great and the Service King team kept me updated on the progress. Nothing but good things to say and will recommend to my friends and associates.
I will always use Service King. Everyone is very pleasant, professional and polite. I have always felt that Service King has concern for their consumers best interest. Thanks Service King!
This was my third or fourth time there at service king in Pearland. And I have always been satisfied that's why I keep going. Thank you you much for being the service provider you are. You guys rock!
I was fully kept in the loop about repaira on my car. I would definitely recommend
The service experience was amazing. My 24 year old daughters first accident. Our assigned Rep Adam Hern¡ndez was amazing. He understood my concerns and took great care of her on site and kept me updated throughout the process. I loved the text message alerts from him and the company. It was great to know where we were in the process with no effort on my side. I had no worries! Although in the beginning I was dreading the entire repair process. Boy was I ever wrong! I want to say thank you to Service King and especially Adam Hern¡ndez for taking care of us. I hope I never need you in the future but if the need arises I know who to call.
The customer service is very good. Don keeping me up dated about the progress of the repair.
Communication was excellent. I was informed of every step of the car repair. Joseph was very polite and efficient.
This has been the best experience regarding my car. Adam informed me throughout the complete process. I I would recommend Service Kong to all my friends and family. My car looks Great! Thank you Adam for your professional and friendly service.
Don was a great service advisor. He made sure that I was completely satisfied with the repair to my Toyota Tundra truck. Thanks Service King!
I submitted a long summary however I am concerned it did not go through.
Please let me know and I will rewrite.
You all were so nice and curteous, thank you!
The serviceman Alex kept me informed throughout the process
Very painless and easy experience
Jason Holland exceeded expectations with friendliness, timeliness, accuracy, and skill.
Everyone was nice and treated me with excellent service.
Every thing was excellent.
The staff demonstrated with their action that I mattered as a customer.
Service King is courteous and keeps us informed of the repair progress every day. All employees are pleasant and very helpful. We highly recommend it to friends
Excellent customer service
Everyone from Jason on down made us feel as if we were the most important people at that time
Adam and Kris were Great. Very pleased with the outstanding customer service. I'm pleased with the repairs. Great overall services
I was very impressed with all of the employees professionalism and updates about my vehicle.
I appreciate the promptness and daily updates! Everyone was very customer service friendly and made me feel welcome!
Fast and easy it was great
Everything was handled very professionally. Mr. Lewis and Enterprise rental took very good care of me.
My experience was the best I have had with any body shop I have been to. The constant communication and Adam was awesome!! Most of all he helped make this experience the best ever. Very professional and polite.
Jason was amazing and the staff was awesome as well... ????
Repairs done quickly and very well
Customers service was great.
Work was done in a timely manner
Jason and the team did an outstanding job. Fantastic
You guys did an amazing job and fast too thank you to everyone at Service King. I hope I'll never need this again but if I do I'm going back to you guys.
Jason Holland was thorough, genuine and able to answer all my questions. My vehicle was delivered ahead of schedule! Awesome work and fantastic customer service.
The service exceeded my expectations. Jason and the staff were such great staff.
Don at your Pearland location is awesome he stayed on top of my car and let me know the status of what's going on he also took it upon hi Don extra pair land location is awesome he stayed on top of my car and let me know the status of what's going on he also took it upon himself to wash it when it was supposed to have been ready @ 12:30 and when he realized that it hadn't been washed he did it that speaks volumes of his care for his customers I give him 10 stars if I could
Jason is awesome, the timing ect... was wonderful I give you all a 20
Everything was fast easy process. A very welcoming nice staff and fun to speak to
The repair costs more then I expected but everything was good.
Vehicle Make : Mitsubishi
****. The engine bay was left very dirty. I understand it's a dirty type of work and I don't expect the engine bay shiny clean, but a light dusting wouldn't hurt. I personally clean my engine bay ever so often.
2. I found a butter knife in the engine bay. Probably left there by accident. No big deal. I was in need of a butter knife anyways.
Other than that, not bad.
Everyone was helpful. Kept me informed about the status of my car. Answered my questions quickly and knowledgeably. Awesome service. Will recommend to friends and family. Alex was very helpful. All in all painless. Thank you all so much.
Excellent customer service and very professional and polite
The repair was completed ahead of schedule. Adam was outstanding and kept me informed two times a day, perhaps more on my vehicle's progress. Thank you Adam and the employees at Service King for doing such a great job. When given the opportunity, definitely recommend Service King!
Jason Holland was very nice and helpful.
Very quick! Very satisfied! Great service agent Alex! Friendly front desk ladies!
Don was extremely helpful and professional. He made the whole process easy.
Great communication throughout the process. I really liked how you gave me a projecting estimated time for the vehicle to be finished. Helped me plan my work travels.
Very satisfied with your employee Jason Holland with getting the work done and out.If any problem arises I will be back. Thanks
Very friendly! Kept me updated every step of the way.
Joe Q. Was my rep and he was great, he tried to work with what I wanted, which was a custom front bumper, why put the same old boring original? He told me would take more work to make it fit, I undrstand, I guess I just feel the guys have the ability just where not interested in doing the job I wanted done, came home to remove the bumper myself and installed the grill, yes it took me a few hours, but I was willing to pay for the additional labor. I found some broken tabs that's probably should have been brought to my attention and replaced, as well as the splash shield on the right, which was probably damaged with the fender and probably should have been included in the quote to the insurance. There are parts that would have required to drill two holes to install and they didn't bother.
The paint job is below avarage, has drips and the color is not a match. I am probably going back to the original part, so maybe you can redeem yourselves with that.
Professional and courteous throughout the process. Timely updates and repairs were completed earlier than expected.
Fantastic customer service, very kind people. Car was supposed to be in for 10 days but I dropped it off Monday and got it back Friday which is just awesome. Thanks!
Great job on my repairs and did it in a timely fashion.
Really fast service and good communication throughout.
I am very satisfied with the repairs on my car.
It was great. Jason kept me updated
Very nice. Enterprise rental there was convenient. Don was great.
I think services king did a good job on my car. I am very pleased
The entire staff were very courteous and friendly. Alejandro explained everything very well and exceeded expectations by delivering a completed repair in just a couple of days.
Fast and friendly service. Thank You!
Don Lewis was amazing!!!!! 10 out of 10 and then some! Thank you!!!
Process of repair through the insurance was complicated and tedious. Despite me asking for this site for repair which I know regret. Took too long for the repair and when I picked up my car it was damaged because wife's was not our right back which is a reflection of poor workmanship. The conversation and customer service by the receptionist was not helpful and all but was rude , potato customer service at all. The communication between managers and Spenser's to disarisfied customers was lacking. Will not come
Back or refer this Placd
service was great. Jason did a great job
Jason did an awesome job with my vehicle and he is a great communicator
The service was wonderful
Car was ready 4 days sooner than promised
I was not satisfied because the insurance would not fix my car.
Simply the best. The customer service is priceless. My mechanic Joseph just awesome. Love them to death, very satisfied. Feels like family.
Donald was very professional and courteous.
Don was fantastic. Kept me up to speed on progress and was prompt to reply if I had any questions.
really friendly staff and great job. timely updates made me happy. i will definitely recommend service king.
Entire staff very courteous and accommodating.
Very nice people and well i formed on any updates about my car.
Well my service King adviser Jason holland kept us up to date ever step on my truck repair an did a great job
Appreciate all the effort! My accident was stressful but the experience with Joe & SK brought me out of it feeling so much better! Thank you!
Kept me informed on progress of repair
Joe did an excellent job... With keeping me informed on my car through the whole process
Jason was very professional and courteous.
The process was way too long and misdiagnosed numerous times. Very disappointed with the entire process and handling of my vehicle repairs. I would definitely not recommend Service King to anyone for services.
Thank you to Don for taking care of everything and making the process of getting my car fix an easy process. Everyone that I encounter at the Pearland Service King was friendly and helpful.
Alex got me in and out quickly and the repair came out great!
My repair was not complete and I let them know that a component was not working. They said they would follow up with me but never did. Someon called me about completing a survey and I let them know of the problem with the vehicle. I was agin told that someone would call me but they never did.
Your service was extraordinary. Courtiers efficient and 3-4 times less expensive than our Kia dealer! What a fantastic job! Thank you. Alexandro was excellent. Could not be better.
Appreciate the proactive feedback provided by Craig of Baytown throughout the process. That is what you call a true customer "service king." We, customers, would love to hear exactly what's going on with the repair whether there's delay or not making the expected completion date as long as we are kept updated on a timely manner. And please do us a favor, turn off that text notification which is completely inaccurate and doesn't help at all. Great job! Keep it up!
I had very bad experience with Service King. I went to pick my vehicle up on Friday,01/27/2017 and find on the passenger door over pray paint on and under the chevorlet label. They left off and did not put back on
several parts to my vehicle. The rubbers to the gas door. The right license plate light cover was not put back on. The rubbers to the tail gate and my vehicle was covered with dirt. Before my vehicle was returned to me, it was not inspected. I thought Service King operated and took care of their customers in a professional caring manner. The staff I encounter today showed that they really did care about their customers nor their obligation.
Good communication - kept informed
Enterprise on location
All work done on location
Adam - was very good and helpful
The whole crew were just great. I was greeted with large smiles and felt very comfortable and the repair on my car is outstanding can't notice where it was damaged. Thank you for a wonderful job.
Very thorough, welcoming, genuine. Job well done.
EXCILLENT work done the team that was over my vechile, gave me updates everyday. Definitely will use and recommend them to anyone who needs them.
I love how quickly they worked to get me in my vehicle! Friendly service and loved all the updates along the way!
Awesome group of folk who delivered excellent customer service and in a very timely manner. I will definitely recommend to others.
Vehicle Make : Volkswagen
I appreciated the service rep staying in touch with me via text, updating every step along the way. The service was extremely fast, and the work turned out great! Insurance recommended Service King and having a dedicated rep to handle my insurance provider claims made it extremely easy since he knew what was necessary and communicated directly with the insurance company.
Car looks good, but I'm having issues with the windows fogging up and all my service lights on staying on such as ABS, Brake, and skid sensors!
Mr. Jason Holland was very professional and i was informed of progress every step of the way.
Jason at SK was excellent. He explained to me all the information I needed to know. And also what to expect.
All the folks at Service King should be proud of themselves. They were fantastic, great true professionals. Hats off to Jason, always keeping me updated via text. Thanks to all!!!
All service and agents were great. Joe wwas excellent. Thanks
Fred was wonderful!! Spoke very highly of his team. He was very easy to contact and kept me well informed.
My experience with SK was smooth, easy, and very professional. My SK agent Fredrick kept me informed daily and my car was ready in a timely manner
The service was excellent. Don did an awesome job guiding me the entirety process. Hats off to Don.
I really like the way Service King kept me informed throughout the entire repair process. My agent, Fred, was great. The associate that helped me when I dropped off my car was very professional, I don't remember his name. And the front desk associates we great as well.
It was awesome! Thanks for taking care of my car.
Fred was great. Communication was excellent. Car could have been cleaner and there are black finger prints on the inner roof liner.
Great job by Fred and the body department.
Excellent job of keeping me updated with progress. Knowledgeable and courteous staff. Jason went above and beyond.
Wish texts from rep & automated texts agreed on status. Inside of car was nice & clean. However windshield & rear window filthy. Doesn't make for good driving!
Great work. Made the entire process as smooth as possible!
Fred was great, explained everything pre-repair and post-repair. All the details of what was being done and why. It was great.
Really helpful, anmd thoughtful. Really preciate them
Im very happy with the job done by Marcos Rodriguez. He is easy-going, friendly, and kept me updated with my cars status throughout the repair. He even finished the job one day ahead of time. Thanks a lot, Marcos and ServiceKing!
Your service representative Fred, is the best, I love the customer service. I was kept in the loop on what service and repairs was being done to my car at all times. Thanks
Customer service was excellent all around. Place was welcoming. Jason Holland was a pleasure to work with. He was well informed/knowlegeable about the repairs needed for my car. The process was easy and smooth throughout. Jason kept me up-to-date daily via phone and/or email on the progress of my car. The work was completed to my satisfaction within the estimated time frame. I have no complains and would have to rate my Service King experience pretty close to perfect 10 out of 10.
The work was satisfied,for now haven't had a chance to drive it any where. Problem between one of the representative putting information in right, the Insurance company, the adjuster not being notified.2 months in shop waiting on paper work and payment. Your new representative work with me today with my help.
Thank you to Fred who updated me daily about my vehicles progress ! Awesome service !
Jason Holland is a great service advisor!! He is easy to work with. Very friendly man!! He kept me posted of my SUV repairs progress. I really appreciated it very much. Thanks for making my experience painless and satisfying!
My experience was excellent. Fred worked with me the whole way through the repairs. My car looked brand new like it was straight off the lot. Thanks service king even the receptionist is so friendly.
Your service was terrible. Your lack of professionalism to meet deadlines was abundant ( 4 deadlines in 25 days) without communication and avoidance to BE TRANSPARENT and state the facts for not meeting deadlines. I had to complain to get feedback. When you claimed to have finished my vehicle, it was missing the AC port caps in the evac ports. You also used cheap parts to replace my LED fog lamps claiming that's the insurance approved parts.
I will not let you service any of my vehicles in the future nor recommend you to anyone.
Was very satisfied on how they kept me updated
On the repairs I would most definitely refer
My friend and family to Service King
Thank you very much for your great service
I received great and fast service very happy i got my car fix taken there.
Fred Keh was upbeat, friendly, and helpful during the process. He set me at ease from the beginning.
I LOVED getting the text messages on the status of my truck. Nice touch! Thank you! :)
Excellent job and excellent service! Thank you!
I am fine with the final product so far, the lack of communication was the frustrating part.
We were told it was done, my father in law took a look and it wasnt completed.
I don't think further communication in necessary
Thanks forthe excellent service.
Fred was great and kept me informed. Very professional. I would recommend service king.
Fred was excellent he made sure my car was completed correctly and keep me informed at all time. I hate to see history location to Katy
Fred was our great contact...thank you
Very polite and informative all the time
Mr & Mrs Taylor
Awesome customer service, my repairs looked great!
Very happy. I like being updated about the status of the repairs. That way I can plan ahead.
The adjuster was very irresponsible
Updating customer's contact information is very important.
Did a good job with the repairs. Car looks like it was never hit. Kept me up to date on completion schedule with text. Also a quick turn around. 10 days
My car was not completed, pieces were not put back together properly and items we discussed being repaired were not after having my car for 2 months. In addition when I got there my car wouldn't start because the car had no gas. Which leads me to believe the car wasn't tested after repair. Service advisors and managers weren't really emphatic or concerned when I voiced my concerns. Between the insurance company of the party who hit me and Service King I have endured uneccessary stress the past 3 months. When I spoke to a manager yesterday he didn't really seem concerned nor apologize about the poor quality of work. I plan to tell every person I meet about the lack of customer service at Service King.
I'm satisfied with the recent service I had with your office. I really appreciate the daily update on the status of my car.
Great staff, professional and very family oriented. Can never go wrong with service king Pearland, that are awesome.
I think the person who helped me name was Fred, but I could be mistaken. He went out of his way to make sure my experience was great! Thanks a lot for all your help!
As pleasant of an experiment as I could have hoped for after a collision.
Joseph was awesome! I really appreciated his
attention in resolvin my car repair.
Vehicle Make : Volkswagen
Friendly, great service from Fredrick and quick repair!!!!! Will definitely refer friends and family.
The service was incredible! After the accident I was very apprehensive about dealing with insurance and "typical" repair shop experience. The receptionist greeted me in an amicable way and made me feel that me and my time were important. The service manager, Fred also greeted me with a smile and it gave me hope that the experience may be better than I had expected. Fred would contact me via text daily and let me know the status of the repairs. I was never in the dark. Fred made me feel comfortable and I knew that I could call him at any time with any questions I may have regarding the repair. The shop replaced and repaired all damages and the vehicle looked great! The folks at Service King made dealing with this repair completely painless for me. The work was impeccable and the service was outstanding. Thank you, Service King!
Very professional and informative thoughtout the repair process
Did a good job in repairing my vehicle.
The Service King team made an unbearable situation bearable! They were professional and very attentive to my needs. Excellent customer service! Kudos to Jason Holland for spear heading the whole thing!
I never received a call back to make sure Safe Co was covering the claim and not my insurance
Fred was very thorough and talked me threw every step that would be made in the repairs
The service was awesome and they went above and beyond will definitely tell family and friends about this wonderful place!
Very friendly service, the paint perfectly matched my truck, the decals were perfect
Work still needs to be done to smooth out the paint / coating.