All the folks at Service King should be proud of themselves. They were fantastic, great true professionals. Hats off to Jason, always keeping me updated via text. Thanks to all!!!
All service and agents were great. Joe wwas excellent. Thanks
Fred was wonderful!! Spoke very highly of his team. He was very easy to contact and kept me well informed.
My experience with SK was smooth, easy, and very professional. My SK agent Fredrick kept me informed daily and my car was ready in a timely manner
The service was excellent. Don did an awesome job guiding me the entirety process. Hats off to Don.
I really like the way Service King kept me informed throughout the entire repair process. My agent, Fred, was great. The associate that helped me when I dropped off my car was very professional, I don't remember his name. And the front desk associates we great as well.
It was awesome! Thanks for taking care of my car.
Fred was great. Communication was excellent. Car could have been cleaner and there are black finger prints on the inner roof liner.
Great job by Fred and the body department.
Excellent job of keeping me updated with progress. Knowledgeable and courteous staff. Jason went above and beyond.
Wish texts from rep & automated texts agreed on status. Inside of car was nice & clean. However windshield & rear window filthy. Doesn't make for good driving!
Great work. Made the entire process as smooth as possible!
Fred was great, explained everything pre-repair and post-repair. All the details of what was being done and why. It was great.
Really helpful, anmd thoughtful. Really preciate them
Im very happy with the job done by Marcos Rodriguez. He is easy-going, friendly, and kept me updated with my cars status throughout the repair. He even finished the job one day ahead of time. Thanks a lot, Marcos and ServiceKing!
Your service representative Fred, is the best, I love the customer service. I was kept in the loop on what service and repairs was being done to my car at all times. Thanks
Customer service was excellent all around. Place was welcoming. Jason Holland was a pleasure to work with. He was well informed/knowlegeable about the repairs needed for my car. The process was easy and smooth throughout. Jason kept me up-to-date daily via phone and/or email on the progress of my car. The work was completed to my satisfaction within the estimated time frame. I have no complains and would have to rate my Service King experience pretty close to perfect 10 out of 10.
The work was satisfied,for now haven't had a chance to drive it any where. Problem between one of the representative putting information in right, the Insurance company, the adjuster not being notified.2 months in shop waiting on paper work and payment. Your new representative work with me today with my help.
Thank you to Fred who updated me daily about my vehicles progress ! Awesome service !
Jason Holland is a great service advisor!! He is easy to work with. Very friendly man!! He kept me posted of my SUV repairs progress. I really appreciated it very much. Thanks for making my experience painless and satisfying!
My experience was excellent. Fred worked with me the whole way through the repairs. My car looked brand new like it was straight off the lot. Thanks service king even the receptionist is so friendly.
Your service was terrible. Your lack of professionalism to meet deadlines was abundant ( 4 deadlines in 25 days) without communication and avoidance to BE TRANSPARENT and state the facts for not meeting deadlines. I had to complain to get feedback. When you claimed to have finished my vehicle, it was missing the AC port caps in the evac ports. You also used cheap parts to replace my LED fog lamps claiming that's the insurance approved parts.
I will not let you service any of my vehicles in the future nor recommend you to anyone.
Was very satisfied on how they kept me updated
On the repairs I would most definitely refer
My friend and family to Service King
Thank you very much for your great service
I received great and fast service very happy i got my car fix taken there.
Fred Keh was upbeat, friendly, and helpful during the process. He set me at ease from the beginning.
I LOVED getting the text messages on the status of my truck. Nice touch! Thank you! :)
Excellent job and excellent service! Thank you!
I am fine with the final product so far, the lack of communication was the frustrating part.
We were told it was done, my father in law took a look and it wasnt completed.
I don't think further communication in necessary
Thanks forthe excellent service.
Fred was great and kept me informed. Very professional. I would recommend service king.
Fred was excellent he made sure my car was completed correctly and keep me informed at all time. I hate to see history location to Katy
Fred was our great contact...thank you
Very polite and informative all the time
Mr & Mrs Taylor
Awesome customer service, my repairs looked great!
Very happy. I like being updated about the status of the repairs. That way I can plan ahead.
The adjuster was very irresponsible
Updating customer's contact information is very important.
Did a good job with the repairs. Car looks like it was never hit. Kept me up to date on completion schedule with text. Also a quick turn around. 10 days
My car was not completed, pieces were not put back together properly and items we discussed being repaired were not after having my car for 2 months. In addition when I got there my car wouldn't start because the car had no gas. Which leads me to believe the car wasn't tested after repair. Service advisors and managers weren't really emphatic or concerned when I voiced my concerns. Between the insurance company of the party who hit me and Service King I have endured uneccessary stress the past 3 months. When I spoke to a manager yesterday he didn't really seem concerned nor apologize about the poor quality of work. I plan to tell every person I meet about the lack of customer service at Service King.
I'm satisfied with the recent service I had with your office. I really appreciate the daily update on the status of my car.
Great staff, professional and very family oriented. Can never go wrong with service king Pearland, that are awesome.
I think the person who helped me name was Fred, but I could be mistaken. He went out of his way to make sure my experience was great! Thanks a lot for all your help!
As pleasant of an experiment as I could have hoped for after a collision.
Joseph was awesome! I really appreciated his
attention in resolvin my car repair.
Vehicle Make : Volkswagen
Friendly, great service from Fredrick and quick repair!!!!! Will definitely refer friends and family.
The service was incredible! After the accident I was very apprehensive about dealing with insurance and "typical" repair shop experience. The receptionist greeted me in an amicable way and made me feel that me and my time were important. The service manager, Fred also greeted me with a smile and it gave me hope that the experience may be better than I had expected. Fred would contact me via text daily and let me know the status of the repairs. I was never in the dark. Fred made me feel comfortable and I knew that I could call him at any time with any questions I may have regarding the repair. The shop replaced and repaired all damages and the vehicle looked great! The folks at Service King made dealing with this repair completely painless for me. The work was impeccable and the service was outstanding. Thank you, Service King!
Very professional and informative thoughtout the repair process
Did a good job in repairing my vehicle.
The Service King team made an unbearable situation bearable! They were professional and very attentive to my needs. Excellent customer service! Kudos to Jason Holland for spear heading the whole thing!
I never received a call back to make sure Safe Co was covering the claim and not my insurance
Fred was very thorough and talked me threw every step that would be made in the repairs
The service was awesome and they went above and beyond will definitely tell family and friends about this wonderful place!
Very friendly service, the paint perfectly matched my truck, the decals were perfect
Work still needs to be done to smooth out the paint / coating.
Fred was very helpful and kept me updated on the whole process. I would definitely recommend service king to anyone.
Thank you for your superb service and professionalism!
Best service I ever had at a auto repair center.
Very nice and polite staff
The service was outstanding and fast service
Fred was great to work with. He showed he cared and really went out of his way to provide excellent customer service.
After having my truck for about 1 week I started receiving text messages regarding updates on my vehicle status. I received a text on a Friday that my truck would be done that day and I would receive a call if there would be any delays. I never received a call so I called to follow up with Dante and left a message for him to call me back. He never called me back. I called again the following Monday to get an update and left a message but again he never called me back. He eventually called me back and left me a message on Wednesday or Thursday to give me an update. I then received a text and email the following Saturday stating my truck would be the upcoming Monday. I never received a call Monday. I finally received a call saying my truck was ready the following day however I was unavailable to pick up my vehicle until today, 11/17. So I called yet again this am around 0945 to schedule a time for pick up and had to leave a message for Dante to call me back. After not being called back yet again I drove up there to see if i could get any progress done that way and much to my amazement, when I asked for Dante he had just stepped out for lunch. It was 11:30am. So I asked for assistance from someone else and Jason kindly helped me retrieve my vehicle and I was done in 15 minutes. My truck looked great; the quality of work was great but I am really frustrated with the poor communication or lack there of and the delay in completion as opposed to what was stated on a couple of occasions. I brought my wife's car in for repair several years back and had an amazing experience, clear communication, and prompt delivery. This experience definitely lacked performance as opposed to my last experience.
I really liked how service king kept me informed about my car every step of the way I was really impressed. Job Well Done !!!!
Great communication and updates from you all.
The service advisor Jason was phenomenal knowledgeable and on spot. He made me feel very comfortable about the servicing /repair work that had to be done on my Escalade.
I was not updated when I was told I would be updated. I was told that I would get an appraisal for the repairs prior to work being done on my car. That did not happen.
Great team! Repaired my vehicle in a timely manner and kept me up to date in the process!!
Excellent service experience.
Everything turned out perfect, and even early!
Fred was an excellent service provider. I appreciate the daily updates.
Everyone is very friendly and helpful. Fred did an excellent job explaining everything to me. He was very helpful letting me know the progress daily through texts. I was very pleased! Beth B
thanks everybody you have a great kept me informed I just want to say thank you thank you thank you thank you thank you thank you very much you always very professional and I would recommend you all to anyone that I know will need your service again thank you very much Joseph W
Very friendly and pleasant atmosphere
Everyone was extremely friendly and helpful. They kept me update on my car, and gave me a great rental. I am very satisfied!
Fred Keh was wonderful! He sent me daily updates, & I felt well taken care of! Being in an accident is so stressful, and it's so nice to not worry about the hassle of car repairs!
The services were great. The timing was the problem
Service king is thaaaaa beeezzzzz knnneeeezzz best believe if some jackhole runs into me I will be going to service king
It was the worst experience I have ever had with a body shop. One week of minor repairs took an additional 20 days ????? Excuses after excuses.
Vehicle Make : Volkswagen
Everybody I dealt with at Servive King had excellent customer service skills. I was kept informed everyday on the progress of my vehicle. I would highly recommend your establishment.
My experience with the staff I interacted with was great! Frederick was professional and facilitated a smooth drop-off. Chris Roberts was amazing! He helped transition from my rental back to my vehicle. Unfortunately, my overall experience was a negative one. There was emergency funds left in my vehicle that were stolen. I know I was suppose to remove everything from the vehicle and ultimately I'm at fault. However, I don't know how I can trust a repair completed by a person or people who saw an opportunity to take advantage of my vulnerability and did not have the integrity to do the right thing. The person who stole my family made the great work of his co-workers null and void. I'm saddened by this.
My car is still there . I brought in my car for repair to bumper and now my engine light is on which it wasn't before. I now can't drive it over forty and smoke came from under the hood. I never had that problem ever before
Awesome customer service experience. Super fast turn around on repair work. Would recommend the service team and Service King to anyone who need work done on their vehicle. 5 stars!
My only negative is that I hate the entrance and parking lot. It is hard to find a place to park and a lot of traffic moving in and out.
Service was good and they updated me frequently.
Great job and wonderful customer service
Fred was extremely professional, friendly and helpful. Honestly, one of the best business experiences of my life.
Your people explain everything perfectly kept us well informed you have a great team
My accident happened at the worst possible time during the middle of a relocation. Fred Keh did a fantastic job working with my schedule and getting my truck in and out with expectional quality repairs.
Fred, was professional and personal with a great since of knowledge about my Mercedes.
He worked with his repair team to make sure the repairs were completely accomplished to the Mercedes Benz guidelines.
Thank you Fred
From start to finish, Service King, and Fred, provided outstanding service. Thank you Fred!
Horrible service from Michael Jones
Starting with the front desk ladies, going through Fred and all the way to the mechanics, all was so neat!!!
I am very happy how quick the service was done and tthe way I was treated. The workers were very nice e capable to do a good job, especially mr. Fred , dealing with the insurance to get the best For me, thank you
Quality of the repair rates a 10. Communication from Fred, the USAA rep was great.
Great job keeping me informed.
Great service, finished on time, great communication throughout
I wish someone would have completed a post inspection with me, I was handed the keys and asked to pay my deductible. No one walked around the vehicle and asked if I was satisfied nor did they show me the work that was completed. Very disappointing.
Customer service was great. Fred Postel kept me informed. Quality of the work was not good. Bodywork was rough along the edges, bumper cover was not lined up with body panel, paint lines along bumper cover was not masked properly and are way off.
Frederick was great to work with. Frederick always kept me up to date.
Love the update information and good customer service experience.
Dante was great. He communicated well and was responsive. Everyone in the office was kind and helpful. Thank you!
Yes. Mr. Eddie was amazing.
The work was done in record time and my car looks great. Fred was professional and friendly. He provided excellent customer service and kept me up to date on the progress of my car.
Great job! I appreciate the communications throughout the process and the professional staff.
Thank you for your service.
The service was great and Fred was very accommodating
and kept in touch with us through the whole time
the car was there
Thank you for making an unbearable event bearable
Very satisfied with the service personnel!!
Yes Fred did an excellent job staying in touch
My rep was excellent and everyone was professional
Very helpful, gave me status updatesupdates frequently
There was over spray of black paint.
The weather stip on the drivers door was not seated properly. Honda dealer fixed it.
There were heavy fingerprint smudges on the drivers side Windows. Took alcohol to remove them.
Interior was wiped with wet cloth which left spots in all glossy surfaces.
Micheal Jones kept me informed throughout the entire process. He made sure to complete all repairs and test drive before returning the car to me. I am happy with Service King's efforts to make this process easier for me.
Keep up the outstanding service!!!
Good job, I was pleased with work you did on my car. Thank you
Was very informed of progress.
There is a problem with the grill. I will bring it in the morning to show Fred.
Fred and Shelly were awesome. Excellent service. Cannot say anything good about Enterprise at Pearland location.
Excellent communication and follow through
The updates were very beneficial. I appreciated the updates where I knew what stage my vehicle was in. One of the best experiences I have ever had.
I am very satisfied with my service. Fernando is an excellent representative of Service King. He made sure I knew exactly what was going on throughout the whole process and ensured I was happy with the repairs before I left the lot.
My truck is still not closing properly. I have spoken with someone and will be bringing it back so it can be fixed properly.
Great communication during the repairs
Fernando was great. He kept me in the loop for the entire duration of my repairs, and he was extremely helpful. I'd recommend Service King to anyone.
I was glad to get updates to keep me aware of what was happening on my car. The reapirs were fixed faster than I anticipated. I really appreciated the amazing customer service.
The person handling my car was highly unprofessional and rude. He made decisions without informing me and told lies to my insurance company in which ruined my claim.
Mr. Eddie Guadalupe provided excellent service and customer service.
Everyone I came in contact with at Service King was professional, polite, friendly and helpful. Staying in touch with updates was much appreciated. I will recommend you to everyone I know. Repairs were completed ahead of schedule and quality of work was excellent! I will certainly provide USAA with these comments and all 10's on your survey. Thanks, again, for your exceptional service!
Michael Jones was experienced and knowledgeable. He was extremely approachable. I felt I could trust and asked any questions regarding my car. I highly recommend Service King. The whole experience was smooth.
Fred is very helpful and is always keeping us up to date. I really like the text messaging in keeping is up to date. Fred is kind, the best customer rep.in service king. He is very approachable and excellent service provided
Fred was awesome the whole way through!!
Fernando did a great job at making sure every one of my needs were met!
Everything was great and customer service was too notch. Fernando took great care of me and I was very impressed with how quickly my car was completed.
The service was great! Dante was very informative and knowledgable. I appreciated the updates and shortened time of the repairs needed.
Great experience all around, I would recommend a friend.
Fred Koh did an excellent job and went above and beyond in getting my situation resolved.
I appreciate the updates as the work progressed on my truck.
The person that gave us an excellent service was Fred Keh who never gave up in following up in processing the claim The delivery of the car was way done before the projected time line and for that me and my wife was extremely grateful. Mr Fred Keh updated us on a daily basis with multiple texts assuring us of the progress. I've never been helped by such a person who makes more than an extra mile to their customers. Most of the agents I've dealt with in the past would not even return my call for weeks But with Mr Fred Keh he was always there to help us thus making this experience with Service King a pleasant and wonderful and excellent service provided to us . This is the second time I've brought this car in your shop The first one was good experience but this second one is so far our best experience of repairs services we've had . Thank You Mr Fred Keh and to Service King in making this a five star extremely pleasant experience We appreciate it !!!!!
Everyone from the ladies at the front desk to my rep, Fred; were very professional and a pleasure to deal with. Fred went above and beyond from the very beginning. He ensured that I understood the process and timing. He was diligent with his updates and was able to get the work completed ahead of schedule.
I am so impressed with his exceptional customer service, I will be sure I request your service center again for any future work.
You are extremely lucky to have someone like Fred on your team. Employees like him, with the customer service skills, are extremely rare these days. Do all you can to keep him!
Thanks for making my vehicle beautiful again!
I had a wonderful experience. Michael is so friendly, professional and helpful; the experience couldn't have been any better!
Everyone was extremely professional! Fred handled everything and kept us updated on a daily basis. We have used Service King before and will continue to do so. Thanks so much for excellence in all you do! A rare commodity in this day and time!
I was in a minor fender bender back in January & the insurance company sent me to Service King & they did such a good job from beginning to end from the front door to the back from the rental to the repairs. That's why I chose Service King this time to do the repairs for this fender bender and I received the same service. Job well done Service King & Enterprise
The work done was exceptional. Excellent customer service.
Excellent customer service!
My service advisor was Fernando Luna and he was very kind, courteous and professional. I would definitely recommend this Service King to others.
Fred was fantastic. The communication he provided was first rate.
The car turned out exactly as I expected.
Should I ever need body work done in the future, service King is where I'll go.
Car was fixed in 2 days! Thanks!
The repair to the passenger side door is visible in natural lighting.
Way to keep to your word! GOOD JOB.
I appreciate the professional approach and well organized services that Service King provided. Thanks so much
I enjoyed the employees professional attitudes from the front desk to the rental. 10 stars for fred...that handle both my claims...
Fred was very proffesional and friendly. He always kept me updated with my repairs and he explained every step of the process. I thought that the process was very easy and worry free. Overall my experience here was more than satisfactory.
Service was great and the staff were very helpful. Great customer service!
Truck looks great and was done sooner than expected
Very satisfied. Easy to schedule the estimate. Easy to schedule the repair. Good repair.
Great experience all the way around. Everyone very friendly.
Excellent and professional!!
Fernando is awesome! Never had a repair go that fast and be this easy. Rock on Service King
The service was exceptional. I would definitely use you again.
Fernando was very helpful and professional.
Always great customer service!
Fred is the best. Hands down. And the receptionists were very helpful
Fred was great and so was prompt service awesome!!!
My salesman (Fred) was very informative.For example he kept me posted on everything that was being done to my vehicle at the end of every day. He also kept me posted on parts that had to be ordered and replaced.He made me very comfortable with my vehicle being with service king. I will definitely recommend my family and friends to service king.
Great customer service.Thank you very much.
Hi Fred was so awesome! The service at the service king in Pearland was top notch! Everyone worked so hard to make sure my car was right and I am very appreciative!
Michael is excellent. He communicates in a timer timely manner and provides great customer service
This is my second time using your services and each time my wife and I have really appreciated the way we have been treated. I want to thank Fred for the Professional way he handle (Service King's) business.
Excellent service! Very impressed with professionalism & efficiency!
Vehicle Make : Volkswagen
Your techicians did an excellent job on my car. Fred was a expert explaining everything that was done to the car. I would give him a 10 on his performance.
I am over joyed about my great experiance that I received while having my vehicle repaired. Mr Frederick's professionalism and excellent customer service ensured me that my vehicle would be repaired like new and done within a short period of time. Thanks for such a great job.
Work was performed quickly
Thx for the constant updates.
Very courteous, efficient and professional
I was kept well informed of the progress. Eddie did great.
Eddie, who took care of all the process was vety professional, kind, helpful and very knowledgeable of what he does. He explained everything to me that I needed to know. I will definitely recommend service in Pearland to all people I know. Thank you for a great service.