I am really satisfied by your service especially the way your staffs receive our request and their handling and updating information.I hope I will be satisfied more in the future through using my car.
Heath was a great person to work with had my car for a while **** it looks beautiful I would recommend Service King to others thanks for everything you've done for me
Improvements needed within the work estimations and job completion.
They left the truck full of dust from the interior
Enjoyed your text messages, would recommend you to family and freinds and anyone looking for a trustworthy car machanic! Happy Thanksgiving, Merry Christmas!
Responsive service. Kept my car an extra work day to order a new battery and replace my old one. 10/10 would wreck my vehicle again
Service King did a great job on the repairs and kept me updated the whole time. Quick service, too.
Vehicle Make : Mitsubishi
Jalyn Altman was awesome at keeping me up to date with my car repairs and discussing any updates with me. He was extremely helpful and I was super happy when I picked up my car. The only thing I wish would have been different is I received automated texts (not from Jalyn) saying my car would be ready 4 days earlier than it was expected to be ready. If Jalyn hadn't already told me when he expected it to be ready, that would have been really frustrating to get the wrong date for my car to be ready. Besides that, everything was perfect! Thank you again!!
Service is always great here. Communication is well executed, results are fantastic
I would like to thank service king advisor Mr.Heath for an outstanding job in seeing i am satisfied with the repairs on my Mazda 3. Excellent work. I would definitely recommend service king's services to fellow friends and family even strangers. Thanks again!
What an awesome, friendly, professional group of people! And the job done on my car is nothing less that amazing!
I have had my car repaired on 3 different occasions with Service King at this location. It has been a pleasant experience
I really liked amy she took care of me and my car and kept me informed on my baby.
She is awesome
Katie was great.
Excellent service and repair
The repairs were done so good that it looks like it did when we first got it . Thanks
Very professional and courteous staff. They did an outstanding job with the car repair.
Great and friendly staff I appreciate the service they did to my car very curtious and did my car job and repairs to perfection
Bruce was fantastic and very helpful.
Professional, competent people who worked diligently to provide the service I needed in the shortest amount of time. Everyone was courteous and concerned with how my life was impacted. I could not have received better service!
Good job kathie thank you for all your hard work getting my truck fix
I had a great experience. Amy was very helpful throughout the process. I would definitely recommend this place. Excellent service.
Thank you guys I think you're great
Even tough it took a month to fix my truck, it was okay. Kathy was great, she was always calling to give me updates on my repairs all the time ( even when I wouldn't answer for days) and was very helpful. Thanks Kathy. Oh and my truck looks great aswell. like nothing happened.
Upon pick car was dirty. I understand it was late 5:45 on a Friday, and they did clean those 2 spots of bird poop. Unfortunately not the entire car and there really is a significant amount of poop still on the windshield and side mirrors. Not to mention the dust line u der the back windshield wiper and the dirt inside. Disappointing.
The staff, Cathy and girl at the front are very friendly.
Concerning quality there is a line of demarcation where you can tell the was a "paint job" as there are significant brush strokes. Not sure if this was a measure to blend and rid any demarcation however it is obvious.
I will take it to be detailed today. Hopefully that will help. If not I will take it to Ford for correction.
Done a great job so far on our car and we loved dealing with Val
And I would recommend anyone to service king .
Thank yawl very much in every way
Michael and Carolyn H
Another job well done. The quality of service seems good and the customer service provided was excellent. Thanks Val
My experience was a great one! My car was ready in one day and I received text messages when the part I needed and a call when the car was ready. Everybody was professional and courteous!
Miscommunication about deductible! Repairs are ok!
Liked the text updates for the work timelines
They did way better than Dallas Collison lest u all fixed what was,
I got updates almost every day and my questions were answered in a timely manner. Thank you!
Vehicle Make : Volkswagen
Val did such an excellent job! He was on top of it and willing to answer any questions I had. He's truly an asset to your company.
We have had excellent service in the past for many of our vehicles. What turned
Out to be. 10 day job turned into a 19 day job.
I finally called when the car was to be ready
Our service king manager no longer worked there. I would have appreciated a
Call to let me know what was going on. Receiving two different reasons why our
Vehicle was not ready sounded fishy. The work is beautiful. Customer service needs a little tweaking.
Scott provided an excellent customer service to us.He went beyond his regular CSR duties and helped us to repair our BMW fast, on time and in a professional manner . I am very satisfied with the repairs and the service.
Thanks so much Amy for providing such great service and caring about how my car looked. Glad to have my car back!!! It looks great!!!
Val was great. He did a great job keeping me posted on the status of my car.
Scott was an awesome representative. He was very timely with his reports and true to his word. I'm am very satisfied with my experience with him and Service King. I am happy to refer anyone in need to Service King.
Amy Wood, my service provider was amazing. She was courteous, thoughtful and kind. She genuinely cared to make my experience with Service King a great one. Probably the best customer service I've received in a long time. She deserves recognition for her hard work and commitment to excellence on behalf of her customers.
Beautiful work on my car and Doug Waldrep and Kathie Trejo provided excellent customer service.
Great experience and it was nice that the vehicle was done exactly when estimated. That made it so easy for me to plan my week. Thank you Service King
It was nice to have a comment once in a while to keep me updated on the progress. Thanks
I received a message yesterday at 3pm saying that my car was ready to be picked up.. another message at 7pm.. today I called to confirm and set an appointment to pick up my car and they say that it was ready.. When I arrived I waited 15 minutes to listen that my car was fixed but nothing totally clean.. that it was the 5th in line to be washed and cleaned.. if they sent me messages and even confirmed that it was ready, why was not... I lost more than 30min and the only solution offered was to wait until Monday to get my car.. that's unacceptable and if you text a customer that the car is ready it should be actually ready..
Vehicle Make : Volkswagen
Great service. Very happy. Thank you.
I love this location! Work is amazing and customer service exceptional.
Daily communications via texts regarding updates on my auto .
Keep me up to date about progress of my car. Returned it to as if I had just bought my car
Jaylin was soooooo great. Texted me every day or so with status updates. I didn't have an appointment but was very accommodating when I came in.
And, best of all, it was completed a full week early and my car was washed and polished! 10/10 service. Very impressed.
Very timely repairs, excellent and friendly customer service.
My truck looks great, job well done! Beat the estimate time of completion!
my experience was OK, but I had to return my car today due to some missing fasteners underneath the bumper and some overspray on my front fender. I think before calling the customer and telling them that the car is ready it should be thoroughly inspected front to back to avoid the customer taking another day to returning the car for needed repairs.
I was kept inform from the beginning to the end.
Amy handle everything for me, I was happy because I did not understand the whole process.
Bruce Williams was so nice and helpful with my whole experience
Everyone was very professional and kind. Service was quick, appropriate and very pleasing! Thank you all for a great and painless experience. Val is an excellent employee.
Great communication, service, and end result.
Scott was extremely nice and understanding while we were both busy during the duration of the car repair process. Always kept me updated with phone calls, voicemails, and texts. Always made sure I was up to date with my repair process. Overall great service !
Communication and timing were fantastic!
Great communication with Scott and Bruce. Thank you!
My car repaired in a superb manner!
Val did a great job.He was very friendly.This is the second time i have used Service King and had a great experince both times.
Bruce always does a great job.
Great service, only thing I did not appreciate is I left CVS receipts coupons in the car and my counsel was open, why I don't know ( I never have it left open ) and they were gone. $15 of coupon money. People were nice up front, of course that is the way customer service is required now a days. But trust is had to come by.
Great job and easy to work with you all.
Excellent customer service all around
Great experience getting my car repaired at Service King. I like how you are informed via text about when to anticipate the completion of your repairs.
Everyone did a thorough job at explaining what the problems were.
Please do not contact me.
Excellent.....extremely excellent service...Jalyn kept me informed constantly....couldn't be happier
Everyone was very friendly and helpful. Work done looks great!
Bruce did an amazing job overseeing the repairs and keeping me updated on the status. He made the whole experience easier and less stressful. I appreciate him greatly.
Fantastic service, Jalyn kept me updated throughout the whole process. It was a pleasure doing business with Jalyn and Service King!
Amy was awesome it was the easiest time I ever had for a body shop repair she kept me updated was timely and responsive I do not want any more accidents but would come back!
Everyone is very friendly and helpful. Thank you for the easy process
Excellent work and communication with service manager.
Fast service. Updated me a lot.
Vehicle Make : Volkswagen
Scott worked very hard to finish on time.
Keep me totally informed.
Misdiagnosed an airbag problem that ended up costing an extra 6 weeks of repairs and another $2200.
From start to finish, our representative, Scott took excellent care of us!
Informing us along the way with any updates. He was so very kind! I feel blessed to have met this young man! I will recommend highly Service King and tell anyone to ask for Scott!
Val was very helpful and professional.
Amy and everyone I came in contact with was friendly and professional. A great experience overall. Thanks!
Great service. Friendly staff. Excellent work.
Prompt service,Scott was most appreciated in his updates and good service, i will recommend your business to others, thankyou.
Speedy job. Very professional. Very satisfied.
They were awesome. They kept me in the loop on everything. They are highly recommended. Thanks alot.
Everyone was extremely nice, helpful, and friendly. I had previously went to the Service King in Wylie and everyone there was very...unfriendly. So coming here I really appreciated the great service!
Amy Wood was wonderful! Even though I would automatic updates she would also update me personally and she just made everything run so smoothly. I had a fantastic experience with Service King and will for sure recommend to friends and family. Thank you!
Vehicle Make : Mitsubishi
thank you for your speedy service and for keeping me updated on the progress.
We were very pleased with every step of the repair process. Very much appreciated the updates and responsiveness when calling with questions. The car looks wonderful - we were very pleased with the Service King experience.
So far the truck look like it did before the accident. I got updates almost daily. Top notch customer service!
Great service I would definitely recommend their service
The customer service was great and friendly staff...love service king !!! Your customer for life !!
i love how u guys text the progress of the service done on the car
Amy was beyond helpful!
Great customer service and always let me know the progress of my vehicle
You all are the best! Excellent in every way.
Great job of completing my services on a timely manner.
The service and customer promise is very professional. The staff was very courteous with the most respectful service. I will highly recommend this location to all my friends and family because, of the great customer promise and workmanship in which goes to ever vehicle. Thank you, for the great experience!
Excellent communication, repairs were completed ahead of time and greatly appreciated, and service personnel were exceptionally courteous.
Porque mi Volvo quedo muy bien reparado y en un buen tiempo, dia a dia me tuvieron informado del avance. Gracias!!!
The staff was incredibly helpful. Ms Wood is a true credit to the company. It was very frustrating that it took the time it took, one of the techs apparently scratched a panel and it needed to be repainted, but all in all it was a great experience.
Val did a great job of getting me scheduled and the work completed
Val and the whole team made this a very favorable experience for us. Their professional background was excellent. Best of all everyone was helpful and had a super attitude. Val got it done on time. Lots of smiles from us. Great job. Bob S
Scott was so friendly and so helpful and kept us updated the entire time. The process was a breeze. We couldn't be more impressed with Scott and Service King.
Truly are "service kings." Bruce along with daily text messages kept me updated on the progress. Especially being out of state I really appreciated this along with the great job you did on y the car!
I was very happy with the actual service I received once I was able to make an appointment. However, it took two days and being on hold for almost two hours just to make an appointment.
Bruce was wonderful and very laid back & made the experience very less stressful.
I like the periodic status updates via text.
I was impressed with the service and I really liked the constant updates via text - thanks for the great work provided.
So far, it is great. But the work will not be completed until tomorrow 7/29 so this survey is about a day early
I liked how Amy helped me with the other insurance company and with the rental. It was nice to be informed through out where my car was in the process. Every one was very nice and courteous. Great experience!
Bruce was awesome! He does a great job.
Efficient and the update texts are much appreciated!
Scott communicated quick and effectively with me
Mr bruce williams is an excellent customer rep. Trustable.
Scott Simpson and Chris Hayes provided great customer service and the work was done quickly and with high quality. Thank you very much!
when I went to SK to make my appointment I told the girl at the front desk thst I received a check from the other parties insurance thst was made out to me and the lien company . I was told to just take it to Capital One and she told me where the closest one is.
At the appointment for drop off I told Jayln thst I had forgot to bring the check , was told to bring it when I pick up.
12 days later ( for a $2000 repair) I was going to get the check endorsed and was told I should have mailed it into the Auto Finance Department along with estimate.
The Friday my car was ready Jayln scrambled and tried to get the check reissued but the woman didn't get back with him until the following Tuesday.
I went ip Friday to see if I could get my car since I had to turn in my rent car . Was told no. I was without a car Sat, Sun, Mon, Tues and Wed till 5:00.
I picked the car after Jayln had left for the day. I'm not sure who drove my car around to the front but, when he came in he just said "here you go" ad I turned sround he was holding my keys. Didn't walk out with me , didn't go over what was done - Nothing but here you go.
Needless to say the whole experience was unpleasant. I told Jayln it would have helped to coach me a little with the payment process. This was a first for me and I didn't have any idea what to do
Service king did a great job and service was awesome.
The repairs were done very quickly and everything looked good as new!
Everything was done correctly and my car looks great! A great experience that will definitely get Service King with all my vehicles if needed in the future!
Vehicle Make : Mitsubishi
Great job, great service and in a timely manner!
Scott did a great job keeping us informed during the repair process. The whole team showed the same care and attention to detail for my wife's 03 Avalon as they would a 16 Avalon. She is thrilled with the repair and very proud to show it off. Thanks everyone.
The daily text communication was great! I never had that before.
The repair was complete early and on budget.
Constant and very clear communications. I always knew where the truck was in regards to repairs.
Amy was a good service rep and kept me well informed
Excellent job very very satisfied will certainly b back if need b
Much better than 10 years ago at a different location.Reminds me of Sterling
I want to commend Val Trejo for being an exceptional service advisor during my repair process with service King. I had 2 previous vehicles repaired with service King and this one is my 3rd vehicle repaired. Will always come back to service King and recommend you guys to my friends and family. Please give Val Trejo a great reward for his fantastic job. Thank you ...... Colette B
The work is not completed
Service King continues to shine in quality of repair and over the top customer service.
Vehicle Make : Volkswagen
Thanks, Val, for making getting my car fixed after it was vandalized so easy and pleasant!
It was a 7 out of 10 because I had to call them on the day my car was to be complete. The car was not ready on. That day and SK did not call to give me uupdate on the completion of my car.
Ready on the day quoted, it looks brand new!
They did a great job. I would recommend Service King to my friends.
Vehicle Make : Volkswagen
Amy at the Dallas Estate Lane/LBJ location was fantastic. Accommodating. Understanding. Attentive. And provided exceptional service. From someone that works in the service industry, I can say that she is a shining light in your organization and I cannot say enough good things about her management, attention to detail and overall communication during the repair of my vehicle. Give her a raise, now.
Thanks for fixing my car.
My car looks fabulous. Great work!
My service rep,Amy ,was truly professional and cordial and an asset for the company!!
I appreciated daily contact. Val was great!
Finished the job quickly & kept me informed . Very pleased, process was hassle free!
Went to pick up my car and it didn't drive the same as before I wrecked it. Service King says the parts that are needing replaced will not be covered by Allstate. I just hope they get my car driving like it was before i wrecked!
Great Job! Bruce did a Great job!
Scott was great! He kept us informed about the entire process. I really appreciated the personal texts letting us know about the progress of our car!
The representative, Amy Wood (SK09 - NE Dallas/LBJ), was very prompt, courteous and professional.
Excellent service and communication.
Bruce was very polite and helpful during my repair.
My bumper is not laying flush with the side finders. And after driving my car home I noticed my seat adjustment panel has been broken away from the seat. The clips holding it in place have broken off. I didn't have that issue with the seat when I dropped my car off.
Vehicle Make : Volkswagen
I do not have a VW in for repairs - your computer system is horrible
The team was very professional and courteous. I liked receiving daily text messages giving me an update on the progress on my car. Overall, my experience was so satisfactory that I will not hesitate to recommend Service King to my friends and family. We could only hope all businesses operated this way!
Fantastic all around!
All of the repairs to my car look amazing! Amy let me know everything that was going on, I felt very included. I will definitely be coming back if I ever need car repairs again! Thanks y'all!
I really appreciate the speed and continuous communication
Keep me informed at every step of the process. Polite staff. Fast service. Thank you. Bruce was extra nice.
Good work, finished ahead of time, good price, great customer service
Bruce handled all aspects of the process very efficiently.
Great job guys.as always.
Car looks new! Thanks so much!
My car was fixed as good as new, and it was ready before I thought it would be so that was definitely a bonus!
So appreciated the daily text updates and regular calls
Great work, my car looks like new! And the text updates were very helpful. Thank you!
service advisor is very professional and attentive.
Bruce was very conscientious about our satisfaction. We greatly appreciate his personal attention. It was a very nice experience & we will recommend Servixe King!
Val exceeded my expectations and my car looks great!
Awesome service an d Val was very responsive. Thank you.
Very positive experience. Prompt service with updates periodically on the status of repair. Service writer Bruce Williams was professional and followed up with service updates. Pleased with overall service experience. Front office receptionist greeted me with a smile when I arrived for my appointment.
Vehicle Make : Volkswagen
Work better with the rental vendor
Great job. And made it easy for me
Vehicle was repaired ahead of schedule, was clean when picked up and the service was great.
Bruce always makes sure my cars are well taken care of and he deserves more than you pay him. No wonder USAA recommends Service King.
Val did a great job in keeping us informed. Ian extremely impressed with the quality of your staff and your service.
All the employees who assisted me were professional, courteous and friendly. The Service Advisor, Bruce Williams, took special care to ask pertinent questions and make sure the service was done above and beyond expectations. He also took time to keep me informed of progress by texts and phone calls. His customer care and professionalism is beyond reproach. Thank you for the personal care I was given. I would recommend Mr Williams and Service King to all my friends.
Everyone was very cordial from beginning to end and any was especially thorough in updates throughout the time my car was in repair, although I was admittedly hard to get ahold of.
Excellent customer service. Bruce kept me well informed and the truck looks great. Even found my replacement tonneau cover.