Henry was wonderful from start to finish.
Roy was a true professional and kept me updated daily on process. Big thanks to him for job well done!
Henry was great. He always kept me informed and the truck was finished a week ahead of schedule. I'd definitely wreck my truck again to do business with him.
I had an excellent experience. As I walked in, i was promptly greeted and provided guidance. Normally when you walk into any business that you're unfamiliar with the process can leave you lost, but I left with confidence. I was kept up to date by text with my repair process and Henry was super helpful and kept in touch with me. I am so thrilled with the exceptional service that I will definitely be back to get my car serviced again for my hail damage.
This was the second time to have a vehicle worked on by this location and would refer others based on quality of work and the constant communication on the status of the repairs.
Very kind people, Henry wa
I have very good experience in Service King. Advisor Henry is doing great job. Front desk staffs are nice and helpful.
From start to finish Service King in Plano was on top of it! Great customer service and they consistently kept me in the loop through the automated texts.
Loved the experience and will definitely use again!
I appreciate the work being completed before I had to go out of town
Great attention to detail.
Two words: George Calta. A true gentleman, excellent service all around. Thank you, George.
As usually Henry did a fantastic job.
Fast and friendly service
Excellent fromm front desk to repair team to service person
Mark was great and updated me regularly.
Manuel was great as the service was quick, with the desired results. Thanks so much! I'll definitely bring my car back anytime if needed.
Your staff was very professional and helpful. Henry went out of his way to make the repair process easy. I really liked knowing how things were going at every stage.
Henry was amazing to keep me in the loop along the way.
Kept me very informed throughout the process!
Vehicle Make : Volkswagen
I really appreciated the updates that were always sent. Patrick stayed in constant contact with me to keep me up to date. I have never used service king before but I will tell all of my friends what a great job you did. Thanks Patrick. Thank you Mary Allison W
The team at service king is and was outstanding, treated me as family instead of just a customer, great job service king thank you for getting my daughters car back in good shape ..
I appreciated the progress updates and that the car was ready when it was promised for.
Mark Lowe was very helpful keeping me updated all the way through the repair process
Everything was very good ????
Quick and professional. The car looks fantastic.
Henry and the rest of the team were very kind and worked with me during some difficult family circumstances. The service was excellent and the job very well done. They will certainly be my choice if my car needs repair in future.
Great mechanical and customer Service
My experience was absolutely amazing. I am a insurance for a local company and I am amazed with the service and quality of work
Patrick was very through and took great care of my truck!
A service from start to finish. Service King, as well as service advisor Mark Lowe, absolutely exceeded any expectations I had. Customer service at its best, I wouldn't change a thing!
Very pleased with the service and communication throughout the repair process.
Constant contact and updates were great.
Everyone was polite, communicative and efficient.
Henry Did an outstanding job. We always get professional courteous service from employees.
I felt the service was not as thorough as I would have liked. Though they ARE addressing my concerns, I feel like the process doesn't involve the customers input nearly as much as I think it should.
A job well done. I was kept up with the progress of the repair.
Patrick did a great job and ahead of schedule.
Chuck was amazing! He kept me updated throughout the process even though the completion date was missed I felt like Chuck was honest and made sure my best interests we looked after. I would recommend Chuck and the team at the Service King in Plano on central parkway to anyone!!
Henry CAstillo went above and beyond my expectations! He explained everything in a timely manner, keeping me well informed every step of the way. He is a 10. Thank u for such a wonderful experience! Karen N
Henry Castillo was most courteous and helpful. Thanks to Henry for keeping us posted on the progress.
The service was excellent. I really was impressed with the texting feedback of the service. Keeping me informed about where my truck was in the process was very helpful. The service was awesome!!
Great communication during entire process and quality work!
Very and completely satisfied
Job well done, appreciate being kept informed through the process and that the car was ready 2 full days early!
My advisor, Henry, was fabulous to work with. He was super communicative and provided me with fast and friendly service. I was extremely impressed and satisfied with my experience and will bring my business back again to Henry if ever needed. Thanks.
Extremely grateful for Henry keeping me updated on the progress of my vehicles repair! Having it ready early was also ver y pleasing. Thank you for a job well done!
Excellent caring staff with great communication throughout. Loved text updates.
Excellent service. I am very happy with the work that you put in fixing my car. Great job!
Henry was good help !!!
I will give my business again if he is there
Thank you for having the most professional team in your industry. Henry Castillo was amazing, keeping me informed and the receptionist was so friendly. Also I would like to thank your manager who called to make sure I was pleased with the service. Having Enterprise Rental in the same facility made the entire event stress free. I will certainly recommend your Service King to anyone who asks for a recommendation for vehicle repair. Word of mouth in Plano, TX is the best form of advertising! Please give this team my very best! Thank you
George was completely helpful and kept us informed as to the status of our vehicle. We were completely satisfied.
This is amazing customer service! I was kept in the loop with my car fixing process by my assigned representatives at all time. The management runs a tight ships around here. Bravo!
Chuck and Henry are the best. They are awesome.
Chuck did a great job keeping me updated and my car was repaired promptly
Henry was awesome at repairing my truck in a timely manner and was diligent in giving me updates throughout the time he had my truck for repairs. I would definitely take my truck back there for future repairs!
Everyone answered all my questions. I got called and told what was going on with my car. Everyone was extremely nice.
Patrick was very professional and knowledgeable about his job! He did an amazing job of keeping me with updates and telling me up front exactly everything that needed to happen! I appreciate the steps service king took to keep my business and satisfaction high! Well done, 5-Stars
Every one of your employees I came in contact with were extremely helpful and professional. They keep me updated at all times and anytime I called about my car they were happy to discuss any of my concerns or questions I had. I live quiet a distance from this particular location, but I was referred by a friend who has used this location and she is meticulous about her car, so I knew i would be in good hands and they didn't disappoint .... The service was truly impeccable and my car looks great...I would definitely return even though it's not the most convenient for me because by far the great customer service definitely out weights the drive.
Thank you Manuel for a timely repair and great communication. Work done on my car looks great.
Henry Castillo was a fantastic Service Advisor. I will definitely use Service King for any future repairs.
Car was to be ready for pickup but bumper covers were not painted well and not fitted. It was pointed out at pickup time and noted. Car was left for remedy. So I'm not giving this not satisfied as a final answer as SK immediately responded to my concerns but it remains the car was presented as ready for pickup and wasn't.
Everyone at service king 7 was extremely professional, courteous and made the whole experience wonderful. The quality was phenominal and the customer service was absolutely amazing!
Polite, timely, thorough, right the first service. What a 10 is supposed to be. Service King nailed it ????
Excellent Services and attentive associates..
George was wonderful. Friendly and thorough. I really appreciated the text updates throughout the process. My van looks new again ( at least the repaired part does). The woman running the front desk (sorry I don't have her name, blonde, wears glasses) was also very thorough and friendly. I would definitely use this facility again and highly recommend it.
Dylan was awesome! He made sure my car came back much better than it was when I dropped it off! He made sure to keep me posted at all times.
professional fast kept me informed very nice
They did a great job on my car.
I felt like I was in good hands. Appreciated the updates. The work looks great.
Henry is very helpful, always keep me updates in time
Very professional. Kept me updated. Very kind. We are very happy with the quality of service and repair done on our Altima. 5 stars ????????????????????
The service in Houston was gracious to offer an opinion regarding the extent of damafe. The Plano facility completed the repairs on time.
Felt very comfortable through the whole process. Patrick was great and keeping me informed every step of the way. Excellent work and the great experience
I appreciated the frequent text updates on the status of my repair. As usual, an excellent repair job was done.
George and the ladies up front were awesome
Chai is an amazing body tech. Henry is pretty good as well.
I was completely satisfied with the helpful women at the front desk and with the attention to detail by my service provider, Henry Castillo
Henry was very kind, personable, and professional!
Hy advisor Henry was great. Above and beyond
Manuel was great. My truck looks brand new.
Very friendly staff, professional service, car looks great. Thanks!
The experience was really good, and Manuel did a great job.
Great service... staff was friendly and very accommodating.
Manual took very good care of all our needs he is an excellent service guy with great customer service skills.
Excellent customer service and quality work.
George Went above and beyond Service King standards or my standards. They did a magnificent job with my 2013 Camaro.
skilled technician, fast respond
I appreciate the quick turn around time and customer service that I received from Henry!
It's great to choose Service King. My advisor, Manuel is very good. His help means a lot.
Thanks to Chuck, I knew what status my car was at and I was kept updated on the timing of completion. This was the best repair experience I have ever had, and my car looked new again!
Chuck and the rest of the staff were very helpful and kept me up to date with the process!
Henry was the most customer-oriented sales representative I have had the opportunity to work with in a long time. He made this experience a great one with his polite manner, great communication and excellent follow-through. Thank you Henry!!
Patrick was my contact and he did a great job. He was very professional and best of all , they finished my truck **** week early. I really appreciate the effort Patrick put into my project.
Vehicle Make : Volkswagen
Good communication from my service rep kept me continuously informed.
Henry Castillo was absolutely the best representative of SK that I have ever had the pleasure to work with over many years. He was attentive, informative and even assisted me after hours when I had schedule conflicts with your hours of operation. He deserves your recognition. He is a model of customer focus and if not already, he should be used as a trainer.
Thanks for the pleasant experience!!
Vehicle Make : Mitsubishi
Manuel and the ladies at the front desk were beyond nice. They explained the whole process very detailed. In addition, Service King worked fast. I was impressed. By far the best customer service that I have received.
Received excellent service and timely updates. Full satisfaction 5 stars
Great experience will definitely use in the future. Henry was awesome!
George was professional and courteous. I appreciate the service provided.
I was impressed with the level of service I received from Henry
George kept me informed and took care of me through the whole process. I was hit from behind and the company who hit me wanted to pay out of pocket. George walked me through this process and let me know everything I needed to know so that it all went smoothly. Thank you, George!
Very convenient, nice people and easy process
Good job on repairing my car and I am happy with the craftsmanship. Thanks
I like how Chuck fixes any issue I see right away--in about 5 minutes.
Dylan was great!!! Very professional, knowledgeable, articulate and thorough with explaining what was repaired. I love the text updates and phone calls. Once again very professional team of employees. I did noticed some over spray on my car and I am not sure if it happen at your shop or somewhere else. Dylan tried to have it buffed off but they are still visible. I need to take it to get detailed and hopefully they will get it all off. Also, when I got my car back the warning light for low gas was on and I do not recall dropping it off empty. It showed 20 miles left to empty. I did not check to see how much gas I had when I dropped it off though so not sure on that observation. I asked Dylan if the drained the gas tank to fix something and he replied quickly that they did not. Hmmmmm???
Fast and friendly! Thanks for washing and vacuuming car!
Good job, professional service
Patrick really went above and beyond in the process of my repair. Thank you!
I thought the text updates were great! The Body work and paint was very good and the truck was returners clean. George was great as well! Very assessable, always came to the phone to answer questions and went over the repairs when I picked up the truck.
They said be ready on Saturday 21 and we went to pick up and job was not good, so we have to live car again. ..
Excellent customer service
Chuck did an excellent job keeping us updated with the status of the repaira on our Camry.
Henry, went above and beyond. Great rep.
Excellent updates on the status of my vehicle. Would highly recommend to another person.
Everyone was very nice and did a great job
Repairs were completed exceptionally fast and In very happy with the work done. Henry was very informative and kept me up-to-date at all times. Very pleasant experience!
The whole process was smooth and easy. Everyone was very friendly. My repair was finished early too.
Excellent rear bumper, body work and painting done
Done quick and excellent work as far as I can tell now. Saved me rent car money.
Great communication up until last day. Received text that it would be done ****/14. Then on ****/14 I heard nothing. Finally called Monday to get word that it would be ready. Otherwise they do good work
Excellent service. Henry was very customer centric. Car was delivered 3 days in advance. Overall excellent work. Thank you
Thank you for making my experience positive and non stressful. Your staff were very helpful and professional. Very impressed on the constant updates regarding progress.
My advisor HENRY was lsimply awesome. Great customer service minded individual. He offered to meet me at work to deliver my car and pick-up my rental and I really appreciated the gesture. I would certainly recommend Service King because of his ability and friendly and professional demeanor.
Excellent service, attention, and care! Thanks for getting me back on the road so quickly and with my car looking so good!
I really appreciated Henry's customer service and communication.
It is a great service to receive the follow up text messages and phone calls concerning a car's reaper status. The service reps at the front are excellent support.
The Customer Service of Front Desk was excellent
The Service Advidor -**** Royce
Was Excellent & would recommend him to any other Customers
I was always updated in my status of repair
Overall best experience ever ????????????????????????
I really liked the text messages I would receive about the status of my vehicle.
Your team did a outstanding job. The car looks great and I knew exactly where the repair process was.
You have the best texting system I have ever sren
Receptionist took my number down wrong causing delay in notifications even though I have had four prior repairs. The front absorbers can be seen through the new bumper cover. Paint scratches on top of bumper cover.
Updates received from chuck were very helpful.
He kept us posted with what's going on on regular basis
Henry Castillo was great in every aspect. I would highly recommend him and I already have.
Very pleased with my service representative. Above and beyond. Ride to pick up. One day repair. Very nice. Great example of why I am repeat customer.
Made it like new again. Exquisite cleaning job inside and out after repair.
Poor workmanship, we are not interested in further repairs/warranty
Was a smooth painless process. My car was fixed sooner than anticipated.
After a brief inspection it looked like it was fine. Love the lifetime guarantee,
As I intend to keep the car a long time! All staff was helpful and pleasant.
I wouldn't hesitate to recommend Service King Collision Repair on Central Expressway south of Spring Creek in Plano, TX
Manuel has handled two cars for me .
He bleeds customer service
Great turn around and I hope to not have to call back with any issues with the work
Henry made my whole transaction and repair run smoothly and quickly. Great customer service!
Henry was very helpful and I think service king did an upstanding job
Great communication and great job. Everything looks outstanding.
Henry Castillo was so very helpful, from the initial meeting and appraisal to the drop off and final pick up. He was able to fit me in earlier than expected and even got my car back to me days early, in time for Christmas! He was great at keeping me informed as to the status of the repairs. I would recommend Henry and Service King to anyone. It's never easy when your car is damaged, but Henry and Service King helped make it less painful. Thank you!
Chuck was communicative and efficient in keeping me informed about my car. Give that man a raise!
Royce was great. Very professional and kept me updated. Highly recommend Royce as he provides great customer service.
I had to replace driver/passenger door in my BMW. The quality of the job was pretty good. Nice paint work on my BMW 528l. Russel Royce is the service advisor who took care of my case in person with a professional manner.
He kept me updated for the progress by text messages and phone calls. Royce was terrific in every respect. Excellent work, great coordination with my insurance company.
The written life time warranty made me comfortable to hold the ownership of my car for a long term. I would strongly recommend the Service King to my family and friends.
Thank you again for the excellent job. Royce.
**** Royce has been most professional
in taking care of my car repair and provided me
with timely communications on the status of work
Incomplete repair, will be returning vehicle.
Everyone was fantastic! I couldn't be more pleased with my service.
Completion was 2 days ahead of schedule. That is an excellent customer service in my book. My car looks like it just came from the Toyota Factory, even looks better. Kudos to Service King. You worked for and really earned the "King" title.
Work completed ahead of schedule.
All employees at the Plano location were very friendly professional and helpful. Royce went the extra mile, and the repairs and touch ups look great.
I received several updates an the status of the repair, including curtsy phone calls from the rep. Royce. Great customer service
Thanks for Patrick Fisher and the team.He was very helpful.
Everyone was very helpful and professional. I really appreciated the text updates. When I went to pick up my car it took less than 10 minutes for everyone to help me and get me on my way.
You kept in touch with me and told me how my car was doing and you got it done so fast and so perfect thank you thank you thank you I hope you'll get a raise I hope you all get a raise, .. have a happy new year
The entire staff was very courteous and professional. I was kept up to date during the entire repair process, which really put me at ease.
Was not able to complete my comments, so I shall make it short this time. The front desk staff were kind and I felt they cared and answere all questions. George, the Service Rep, kept me informed as to the progress of the repairs. He is indeed an asset to Service King. Keep up the good service.
Manuel, your Service Provider was very helpful and cordial and gave me the feeling that I could trust him.
Well I just picked my car up and it's still early, I want to have a little time to get a better look at the work. The customer service I received from Henry was A. The repair looks good and solid so far but you have to see it a few times to get a feel for the work.
Love my service rep, Henry Castillo, always kept me posted and the job was done earlier than promised.
I asked them to replace some things on the car and they didn't do that.
Manual **** is a knowledgeable & friendly
person. The 2 girls (Christi) at the Customer Service
desk were very professional and friendly too. Oh,
tell the paint & body guys that they did a professional
repair. Thanks again, David S
While everything was fixed,I didn't like the feeling I got when dropping the car off and they were looking at damage, it seemed that Service King was an advocate for the insurance company rather than for me..
See my email to Joe Tutt, Gen Mgr today Sat 12-10-2016 about my positive experience with Service King & Manuel ****, Service Technician. Thanks, Rich Hardin
Great detailed communication of the
Repair process. Made it as easy as it
The repair was great but the fact that the car won't start at all negates those feelings.
Vehicle Make : Volkswagen
Henry was amazing. He made what was a stressful situations flawlessly smooth and helped make something that was potentially awful go smoothly.
Excellent communication throughout the process.
Great service. I like constant update.
I have been to this location multiple times and they do an excellent job every time! Henry was great as well always keeping me updated!!
Manuel really went above and beyond. The car looks great, better than it has in several years. We will definitely recommend this shop.