Everyone at Servo e King was amazing and very nice.....Thank you for the speedy repairs guys....YOU ROCK
Everything was perfect, I've zero criticisms
My representative was amazing and even stayed late so I could get my car back faster. A customer for life.
Manuel is an awesome young man, thanks
Manuel is courteous and nice man. Received text message about updates.
I am extremely satisfied with the services that I received. My service attendant, Manuel was extremely helpful in keeping me updated with the repairs on my car. Great job, Thanks
Wish I had the team paint the bumper also as there was a scratch on it; otherwise, looks good and I was kept informed by messages and phone calls regarding progress.
Henry kept me informed through out the entire process. Was happy that it only took 12 days to get repaired. Customer service was excellent! Exceeded my expectations! Will recommend! Thank you!
Thanks for the great communications and quick response. Rated a 10 in my book.
It was a great experience
Henry was so nice and friendly to deal with. It was a pleasure. And the car looks great!!
Jorge was great and personable. I would use Service King again.
Vehicle Make : Volkswagen
My service provider was very responsive to all my needs and provided timely responses to all communications.
Seems to be a job well done. Know serviceking is busy. Would have liked car quicker but paint and all look great.
Our service advisor was so helpful. Because of him we will always use Service King. It's nice to get to deal with someone who courteous,honest and professional. Thank you George!
Good fast and friendly...thanks
The car was repaired well and quickly. Personnel were well informed and helpful.
Went the extra mile to review and accelerate repair date when possible and did extra to ensure my satisfaction. The car wash alone was worth the deductible payment. Thanks guys!
Russell was very good to work with. Car looks great.
Everyone that I dealt with was amazing. Friendly, knowledgeable, and welcoming. My car is old, it was a small claim, and I didn't have many expectations. Kind of thought that I wouldn't be much of a priority to such a big shop.
I was wrong! Y'all treated me very well.
I will always use Service King in the future.
I really liked getting status updates by text message. That is a great way to keep customers up to date.
Manuel was great. He was very informative and professional and kept me in the loop the entire process. I will definitely be coming back.
Very timely and excellent communicatin.
Very good service from Russell.
This was my first time at Service King. Russell was a big help and made my experience a great one. Everybody was nice and friendly. I will recommend this place to my friends and family.
Your staff was terrific in helping me with what turned out to be a total loss on my vehicle. I'll definitely be back and will recommend you to anyone in need of a good repair shop.
The service king representative I dealt with outstanding
Super fast service , and loved the step by step updates ! Henry was great to work with.
The repair was performed quick. I am very pleased. Thank you so very much.
I felt like I knew the status through the entire repair process. Manuel took great care of me ensuring my repair not only got done on time, but a day early. Would definitely return again.
Russell Royce's milkshake brings all the boys to the yard.
Vehicle Make : Volkswagen
Great customer service. It was great getting updates on the status of my vehicle. Friendly staff all around.
Ahead of schedule. Professional job. Job well done. Manual kept me in the loop very well. I will be back next time.
I can't believe how informed everyone, especially Henry, kept me informed about the whole process. I was beyond impressed.
Vehicle Make : Volkswagen
The car looks great and the team was very patient as I was having to deal with a potential uninsured motorist claim which thankfully didn't come to pass. Thanks again!
Thank you for the great service. Kept me updated and everything went smoothly!! Really appreciate it
The initial estimates time was very short! But it ended up taking long which wasn't unreasonable, in fact it's about how long I would have though it should take. But the initial estimation gave me a little false hope. No matter though. The service was great, they always answered the phone when I had a question or needed an update. They were very polite and informative. And they did a wonderful job! My car looks as good as new. I'm very happy
Henry did a superb job taking care of my repair. He took the time to go over what the car needed done, kept me in the loop as to the arrival of parts, and made sure the repairs were done in a timely manner. Thanks again.
Impecable customer service experience. Very attentive staff, will definitely recommend and use the services again.
They did an awesome job. Patrick was great.
I was always aware of how my repairs were progressing. Estimated completion date was ahead of schedule. All questions were answered. Best service I have ever experienced.
The Plano service center is far better than the McKinney one. I'll never go back to the McKinney store. I discussed at length with Plano GM Joe of the awful experience I had at the McKinney store. The Plano staff treated me with excellent customer service and respect. I will definitely return for further service needs to Plano.
My van was finished sooner than expected. Henry was fantastic and kept me informed.
Vehicle Make : Mitsubishi
We are happy with the bumper repair!
Like the way to give information by text messages.
Dillon did a great job in taking care of our Hyundai
Vehicle Make : Mitsubishi
Great service by George and the ladies a5front desk
Thanks a million for your help. Your guys and ladies were courteous, friendly and efficient. Special thanks to Royce and Victor for all they did to make things happen.. They're the greatest. If I may be of service in the future, please let me know.
My representative kept me informed of the process on the repairs of my auto. He was extremely courteous and helpful. I recommended Service King to a friend for car repairs.
Dylan was great and his service was excellent. However, I was disappointed on how the shop technician didn't paint the bumper correctly, delaying the car being finished. Also, one of the women at the front desk with glasses had a standoffish demeanor. Dylan requested she process my exit, she asked my last name, stood up to talk with someone, came back and started helping another customer in line behind me instead of communicating what is going on. The other folks were most friendly and helpful.
I PRESSED 'NO' by mistake. I was completely satisfied. Manuel was very professional and courteous.
Please change my answer to 'yes.'
Very nice, efficient thank you
The service, the updates, everything was great. I will definitely recommend service king to everyone I know who is in need.
My tech Dylan was great. Friendly, professional, prompt and responsive.
Very professional and communication was great. Turn around exceeded expectations!
Patrick at The Plano branch went above and beyond to make sure I got my car back on time - he was great !
I work with George and my experience was great. I am 100% satisfied.
1st they took me in when other repair shops put me on a 1 month waiting list. I did not have to wait at all. They also kept me updated throughout the process. The work was completed in a timely manner. The work was excellent.
When I picked up the car it looked great. As I left the location I got the car up to speed of 55. I noticed a humming sound coming from the damaged location. I contacted Service King back. They confirmed the noise was valid and a part needed to be replaced. I was told to take the car home. When the part was received the next day once Service King would call me. I informed Service King that I work nights and would stay up and wait for that call. Well as tired as I was I waited all the next day with no avail. No one called. My car is still broke. The next day I find out the person that was to call me is currently vacation until Monday. I have requested to speak with someone else now who is at lunch. Then once I know the part is in I get to drive to the shop just to wait for an unknown amount of time until the car is repaired. Oh yeah!!!
Your service was very helpful. Patrick was very helpful. He kept us well informed and updated us on the ongoing progress of the repairs. The Equinox runs well. Again, Patrick was very informative and helpful. Thank you
Henry Castillo is a great Ambassador for your company, and he made our first experience with Service King a very memorable one. My second vehicle will be in your shop in 10 days, primarily due to the service all of your staff and professionals provided us. A pleasure to do bu sinews with you, and I have made a friend in Henry Castillo.
Royce was outstanding. There are locations much closer to my home and office, but it's well worth the drive to receive the level of service that your location delivers
There are a couple of small places where the paint is rippled. Didn't notice it until after I had left.
Great service! Very satisfied!
Extremely polite and professional. Reviewed the work while I was there to make sure it was satisfactory.
Will come back.
Everyone was great and personable
I have always received exemplary customer service and repairs from this Plano SK location. George, my service advisor, was truly amazing. I was kept informed throughout the entire process and he made sure that not only the repairs were done correctly, but the repairs from the previous SK were fixed.
All the service people were extremely courteous and kind. Unlike my experiences with other repair facilities, I knew what was happening from the moment I left my car until I picked it up!! Bravo!! Great job. My vehicle looks fantastic and the insurance company wasn't overcharged!! I will never go elsewhere!
All the staff were very professional and courteous.
Very much appreciated the updates regarding status. Great customer service!!
Patrick went above and beyond in the ways he took care of my car. It was not only repaired well, he cleaned the inside of my windshield, touched up a rust spot, and washed my car. He also had the car ready for me in less than 48 hours. It was a great experience for me!
Everyone at Service King was highly professional in their interactions. Everything I was told would happen, happened exactly that way. Thank you!
Manuel was wonderful! Very professional and helpful.
Royce listened to my concerns and I felt that my CTS was in good hands. I received daily text updates (some were pretty funny) until the last one that said "Your Cadillac is ready to come home!"
Thank you for doing a great job and please allow me to refer you my friends and family.
Awesome experience great quality work
My service advisor George Calta did an outstanding job and was very knowledgeable of all my questions.
Great service, front desk was helpful and Henry was fantastic. His only concern was that I was satisfied. That's a team I can count on!
Vehicle Make : Volkswagen
Very polite, do great work, loved all the updates, very quick turn around
Very happy with everything from beginning to end
Royce was really good and kept me informed at all times
Manuel **** is the best. He goes above and beyond to give his
customers the ultimate satisfaction.
Good job. Update everyday about my car.
Aside from the great job on the car, the continuous status updates are very helpful
OMG Henry was the best Technician to work on my car. Henry has Great Customer Service. As well as informed me of how long it will take for my repairs and kept me updated through out the entire repair. I will most definitely be recommending family and friends to Henry for repairs.
Good show. Henry is the greatest.
The entire staff was great. Brian was especially great he kept me informed and I received text updates. Service king truly made this experience as painless as possible and my car looks amazing as though nothing ever happened. Thank you Service King
Henry was awesome! He responded to any questions I had quickly and never rushed me! Service King you got a great asset in Henry.
Exceptional and excellent service.
Refreshing to have a repair center communicate so well about the status of the work being done. The staff was very attentive and made all efforts to get the truck repaired as quickly as possible. Will definitely be a return customer if the need arises.
Excellent customer service by Patrick Fisher. Was totally amazed by him keeping in touch with me at every steps. Thank you Patrick for all your help. I will recommend Service King to all my friends and family how I was treated. Thank you again for taking care of our car:)
Royce did a fantastic job managing the repair of our Chevy suburban. I would highly recommend his services to anyone with a need for car repairs.
Beautiful work! Love the detailing on the inside too.
Henry was amazing to work with
Henry is an outstanding Service Advisor. He went above and beyond the call of duty. He is the reason I continue being a Service King customer.
Henry Castillo worked hard to clarify our options on our repair. He worked with State Farm to minimize our costs. Henry did an outstanding job for us and we are so pleased. He is a competent, hard worker which is rare to find in today's service industy.
Chuck Wilson handled everything with my vehicle very professionally and in a timely manner. 10/10
Henry did an excellent job keeping me updated, answering my questions and the shops repairs were perfect
I received the call that my vehicle was ready for pick up. I let them know that I would pick it up after 2pm but before 6pm. I arrived around 4:30pm. Upon inspection of my vehicle, I saw an orange ring on the front passenger tire. Upon further inspection, I discovered that there was s nail in the tire and the orange ring was covering it. I was told that they discovered it and it was not part of my repairs so they did not fix it. He then told me that I would not want them to fix it because it would cost too much because they up charge and it would be too expensive. I was then told that I can continue to drive with the nail in the tire with no problem. When I asked him when they discovered the nail, why didn't they call me and let me make the decision to have them repair it or not. He said "I guess that I could have done that". Then as I get in my vehicle, there is hot air blowing. The car had been running for at least 5 minutes and still hot air. The young man told me I could go. (He had been sitting in the car with the hot air). He walked away. I got in the car, the air was still hot. I got out and went back inside and asked for someone to tell me why the air was still hot. They called the same guy and he did not know why and stated that he needed to take my vehicle to the back. They discovered they forgot to put the freon back in the car and charge it, according to the guy. By the time I drove a mile away to purchase a new tire, I was on flat. This experience was totally unacceptable. I could have had a serious accident if I had of taken the guys advice and tried to drive with the nail in my tire on the freeway. A 15-20 minute pick up visit turned into 3 hours. I will not return or recommend this facility based on what I just been through. I really would like to speak with the owner regarding this. If this is the way customers are treated, again it is unacceptable. If you are telling me that my car is ready for pick up, why wasn't everything checked? I have serous concerns that everything was put back in the correct places and that I will not have any issues on the roads and freeways.
Excellent follow up and customet support
I am very pressed. Thank you!
Patrick fisher was excellent and personable from the beginning when I walked through the door. He told me exact how it was going to be taken care of and how long it would take. He personally called me twice along with the daily automatic updates keeping me updated. Job well done. My whole experience was very good. Thank you.
Excellent up-to date info relating to car repair status!!!
Was able to work with my schedule and got it done in a timely manner
My only negative is that after $9000 in repairs an interior vacuuming would be a given.
Very friendly and helpful. Kept me informed of repair progress. Repair work is flawless.
Patrick was most professional and kind as he helped me. My car was ready earlier than anticipated and he explained thoroughly everything that was done. I appreciate his treating me like a valued customer.
Very nice job, good pair match as always. Thanks for the care sheets.
The staff was incredibly friendly and helpful. I really appreciated how the experience was simple and the text updates along the way.
Henry was excellent at communicating with me through the entire process so I always knew how things were going and what our timeline was for completion. When I picked up my car he walked me around and showed me what work was done so I knew everything that went on.
Work done well. George is awesome and very professional.
My service adviser, Chuck Wilson, periodically updates me on the progress of my repair. That was an exceptional service in my view. The finished product took my breath away, the car looks like new. I commend Mr Wilson and his professional team for a superb well done job. service King earns my business for life. Bravo.
Thanks for the clean car. I would much rather have the brand new rental I had but you did a good job. Keep on keepin on!
Royce is one the best guys I've had the pleasure of working with. Excellent customer service.
Good communication and timely response. All problem were handled quickly and efficiently.
Unbelievable customer service!!! I love the text messages i revived daily! I hope to never return but if I do! Spring Creek /75 is my only location
The repair was excellent. Good job!
Brian is an amazing man very customer service oriented. You always do a good job.
Manuel was very helpful, and the team did a great job on my hail damage repair.
Professionalism and very courteous
Excellent service; quick turnaround; took good care of my car.
Everything looked great and handled very fast.
Manuel did an amazing job of taking care of me and my car .
He goes above and beyond .
Royce was a great advisor and the front office staff was super accommodating.
Everything was quick and easy; so far, all is good! Thanks!
Russell royce did a great job. Kept me well imformed about status of vehicle.
Everyone with Serviceking was very polite and professional in every aspect of my repair!
Vehicle Make : Volkswagen
Manuel was friendly and polite, and he set clear and precise expectations as to when and how my car would be handled. I loved receiving the text updates, and the speed at which the work was completed. Thank you!
Patrick went above and beyond to get my car fixed in a short time, he was extremely helpful and professional, I will recommend service king, thanks
A professional job done well with friendly and timely communications from Manuel keeping me informed about my car and repairs.
Good communication throughout the process.
Our rep. Manuel **** was easy to work with. He has great customer service skills and is a sincere person. In the future I will ask for him. The 2 ladies at the desk were also helpful and took great care of us. Everyone made my experience a pleasant one. Thanls
Everybody involved in helping me with getting my car repaired was incredible to work with. I am always impressed with the professionalism at Service King. Thank you for making this a wonderful experience.
Vehicle Make : Range Rover
Royce is the best ! I give him a 10 plus!
Super fast repair.
Henry was great !!!
Henry is a true professional. He understands what customer service means.
Manuel kept me informed throughout the entire repair process, which was greatly appreciated. Will definitely recommend Service King to friends and family.
Better communication with customers about going over the estimated time. The text message said someone would, but no one ever did.
Excellent job. 100% Satisfy. Would be happy to refer more customers to Service King
Henry was amazing. He went over and beyond all expectations. Thank you service king!
Was very excited that car was completed ahead of schedule and it looked great.
Vehicle Make : Mini Cooper
Henry was awesome! Made me feel like family. Because of him, anytime I have the unfortunate need for car damage repair, I will come back to the Plano location.
Liked the text to keep me informed so I am not wondering or having to call to check on my car
Great service and repairs
I had the best experience ever. I am happy and Mr Royse took care of everything. He is an asset to your company. If I spelled his name wrong I apologize.
Henry did an excellent job of keeping me updated throughout the process and my truck was finished a day early. I would recomend your services to others.
George our service advisor was great working with us our car came back in perfect condition just like new
Excellent service. Beautiful job on my Exoedition. Russell Royce was my contact and he was very well informed and very helpful. All of the staff was very courteous and did an excellent. On a scale of one to 10, 10 being the best, I would rate my service a 15. Thank you, Jenny G
Henry is Awsome!! He is a asset to your team. He made me feel very comfortable and got my car done ahead of schedule.
Your the best Henry!! Keep up the great customer service!!
Great job and good communication on the progress of the car
Great work and customer service. I will be back for any future needs
Great communication & from our service writer (Royse)
No comment all is well better-than-expected
Brian Russel was fantastic! He did a great job! He communicated great and was good to work with.
I appreciate getting my car in quickly both for the estimate and for the repair. From the moment I walked in the door the staff was helpful and friendly. Manuel walked me through the entire process, explaining in detail what would take place, and communicated regularly via text while repairs were being done. Getting my car back clean and vacuumed was the icing on the cake! I will continue to bring my business to Service King and will recommend it to family and friends.
Very pleased liked the texted updates
The bumper (new) does not match the fenders. The car is pearl white and the bumper looks white, no pearlescent.
Royce was excellent to work with
Best service all around. Y'all kept me informed each day and made the entire process smooth. I didn't even go to Sk until my Fiat was ready. My Fiat was ready a day early to my surprise and delight. Henry was a pleasure to communicate with and meet in person. I will highly recommend SK to anyone needing their auto serviced.
I am satisfied with the personal attention and service
Very professional; kept me well informed; excellent workmanship on my car.
So far everything look perfect, thanks and if see in the coming says and issues I will let you know. Many thanks,
Reliable service anytime I bring my cars to this location.
Russell was awesome! Got my car in and out in the same day..Top notch service!!
Paint looks like orange peal. The light that they should replace was replace for a diferent model not matching the actual one. They left a sticker in one piece that reflects in the bumper.
Really disappointed with the service. If you guys strive to fix the cars on time but wrong i prefer that you guys take longer and fix it right and i don't have to come back.
I will appreciate if a manager calls me, but a real manager not a worker that says is a manager. Someone that will take care of this manner. What do you think guys that i will not notice the difference between the head lights on my truck? What a joke!!!!
Again really disappointed
I was. I was initially going to work with a location closer to where I live and they weren't even willing to see me or give me a time when they thought they could get me in. They just flat out said no.
Every one at this location was very friendly and helpful.
Vehicle Make : Volkswagen
Manny **** at the Plano SK went above and beyond, even though my repair was small compared to the recent hail damaged vehicles. I didn't have to do anything or call anyone else, he did it allast, and my repair was done in two days! I will be calling on the Plano SK for any future work needed. Thanks Manny!
Russell Royse was excellent to work with. Thanks for his assistance.
Fantastic job you Mr **** was great
Great service. Excellent communication. Very relatable and sensitive to my particular incident. Great rep all together n would want to work with him again. Thanks Roy
I am very pleased with Service King. And Patrick thank you very much.
Manuel and his team totally exceeded my expectations! I will recommend Service King to all my friends and acquaintances. He kept me well informed and went above and beyond. On top of that, he was very pleasant to work with.
Patrick made sure all my questions were answered and made the whole process stress free.
Henry gave outstanding service. I told him I was off Thursday and he called at the end of his day said it was ready and he would stay if I wanted to pick up . Now that's service
Thank you keep a good job
You go us r the "king" of service. You should go into the customer service training business????????
Your staff member Patrick was very knowledgeable advised when my car would be ready an delivered two days ahead of time
Chuck Wilson did an excellent job on the repair and kept me well informed along the way. Much Appreciated!
George was great and rectified any and all issues that came up quickly and effectively. He communicated with me very well!
Manuel was great; he made sure the repair was taken care of quickly. Communication was good. Very satisfied.
Royse did an excellent job in communicating.