Cusromer service and communication were excellent. I was quoted about a 2 or 3 week job that turned into a 5 week job. So that is the only part that I wasn't completely satisfied with.
Jordan was VERY THOROUGH AND MOST HELPFUL!!! EXCELLENT ADJUSTER
Kept me informed during the entire process.
Lam, my service advisor, did a great job. Don't let anyone steal him.
Great personal service!!! Jordan was awesome . He is great at customer service and inspires confidence in Service Kings work. I love his honesty!! He pointed out that the color on a small part of the bumper was not an exact match!!! I couldn't tell one one or another but the fact he told me about it was above and beyond!!! Keep up the superb work!!
Lam Nguyen was super coordinator; everyone most accommodating. Thanks.
I had to wait 2 hours after dropping off my car to get a rental, I had to call to get updated on my car, the repair wasn't done properly, I had to wait 40 minutes to receive my car, the gas tank was literally empty.
The workmanship and repairs were done well, however the inconsistency and changing timeline was frustrating. We understand that sometime repairs are delayed by third party businesses, but two days vs three weeks is a big difference when paying for rentals, etc.
ROLAND Bishop was my service rep. He kept me informed about my car repair. I really appreciate all he did for me. Thanks to all.
Thanks for a job well done and more!
Promised date was not met and created bad customer satisfaction
Stacy was awesome. His team repaired my car and had it back to me before it was promised. He and his team did an incredible job. I will always come back to Stacy and Service King. Thank you all very much.
Very satisfied with Service King! My service advisor was the best, providing prompt & professional service! I will highly recommend Service King to all my friends and family!
Excellent work and professional service all the way. Service king representative Daniel was a tremendous help.
Repairs were done quickly.
Thank you and my truck was fixed to the high standard.
Rolan and service king team were awesome !!!
Vehicle Make : Volkswagen
The car was repaired with ease with the minimum amount of time.
Stacy was my service advisor and he was very professional and knowledgeable about my repairs. A for Stacy and Service King!!
Nathan is exceptional!! He kept me up to date with what was going on with my car. He delt with my insurance company and made sure to get an extension on my rental. Thanks for going above my expectations. Car looks and drives great!!
My experience with Nathan was the best experience I've had yet at Service King. The repairs were done a week sooner than expected and communication was great!
Nice staff and great customer service. Dennis was very helpful through the whole process. I would definitely recommend to friends.
It was super easy. Stacey was great, he kept me very informed on the progress! My car looks awesome!
The representative/Dennis was very nice and professional. I would recommend my family and friends to him. If they need any auto repairs. I'm really pleased with the outcome of my car. Thank you for a job well done.
Dennis and the team are great!! Was happy to have our first experience at Service King and turn out great! Will be back when we need them. Thank you
Very good service. Daniel kept us very informed and up to date on every thing. A excellent job very well done.
Very pleased with the efficiency of repairing our car! Work was completed 4 days early and Dennis was excellent to work with!!
Nice job was done. High quality work. Thanks.
Great job on the body work you did on the car. I will definitely recommend someone to service king collusion.
Repairs look great. Thanks for a job well done!
Nathan was great he called me and kept me informed throughout the process. The team was great ????
We love the way our car looks. Can't tell it had damage.
Stacy kept me informed on everything
Brilliant job and very professional .
Good customer service all the way through very informative and do good work
The service was excellent... friendly... and professional.
Best of all my car repair looks perfect!!
Dennis was a great guy, kept me posted through the process and did a fast and great job. His team should be proud. Thank you
Service was incredible. The Honda looks great. I couldn't be happier. Thank you so much.
I've had work done at service king about three times now and I have been pleased every time. The car looks great! The team is Uber professional, always available and I was kept informed along the way via text. Your excellence shows! It is much appreciated. Thank you.
I would recommend service king every time.
I couldn't have ask for better hospitality and service even in the rental area Thank you Mrs Barakat
Daniel Vines was my service advisor. I appreciate his professionalism, and explaining in detail the process of repairing my car. The updates were a great way of knowing the progress of repair. Work was done in less time than expected. Will definitely recommend Service King to my family and friends.
Thank you Brandon and Dennis for going above and beyond for me!
Fast complete friendly service
Excellent customer service
The job was done within the time frame we were given.
Could have been a bit quicker but repair was perfect
Professional, helpful and respectful. Know what theyare doing. Well done. Keep up the good work
I really appreciated my experience at service the entire staff was wonderful
Everything came out great
thank you for fixing the car
This is the second time I used Service King. The professionalism by Roland and his team were fantastic. Thanks again .
Great customer service from Nathan
I felt like if i did not notice that they simply buffed up the plastic part that needed to be replaced, i would have driven away and be cheated. I asked for the new part to be put in and all of a sudden, they remembered that there was a new part in the shop. Don't feel like the shop is trust worthy.
Repairs were professional. I really appreciated the vehicle coming out very clean with the tires detailed even.
First I was treated well and kept informed. My car repair was done quickly and well. I appreciate the professional way Dennis O'Bliven kept me informed and was sensitive to my concern that my car restored to 'perfection'! Thank you for your service. Deanna J. Alexander
Nathan kept us informed through the whole repair of my vehicle and was very professional and corteous I enjoyed working with him.
Vehicle Make : Volkswagen
Excellent service and professionalism from Daniel, kept me informed and happy.
Staci did an excellent job.
Fast service and nice job.
Always made sure any and all errors were corrected. Even at times when they felt vehicle may have been ready they always made sure to do me check and review but did find parts that needed attention. Overall very satisfied
The car looks great. Now we will see how it runs.
Thank you. Merry Christmas to y'all.
My car was finished 3 days early. I was kept informed of the progress every day. Everyone at service King was polite & informative. My car was returned to me cleaned even tbe tires. I would recommend SERVICE KING to anyone
Efficient. Took much less time.
Daniel was great from start to finish. And so handsome!
Stacy was Fantastic! The rest of the gang was too.
Better inspect QC the paint work prior to having customer pick up. We got there and found about 4 chips in fender that was supposed to be complete. Ray Charles could have spotted them. Had to leave the car another couple days.
Great customer service thank you!
Your work is excellent and Roland was very helpful we will recommend service king you guys do a great job. Thank you
Very professional and quick service
Vehicle Make : Mitsubishi
Great service, great staff and great communication between the service center and myself
At no fault of Stacey (SK Customer Srvc) - the repair took 3-additional days to resolve due to an unrealized concern at time of delivery. Stacey, however kept us informed regarding the continuing resolution. Doug D
The car work seems of good quality. The customer service was less than satisfactory. Communication was lacking or one sided - customer initiated
Dennis and Stacy where great Dennis got my car in 3weeks early I only go to this service king for my car repairs been a repeat customer for years thanks for all my repairs and see you next time
Vehicle Make : Volkswagen
Kept me updated to the progress of repairs, did a good job when completed
Everything was handled well and done to my satisfaction!
Rolan did an awesome job!
Vehicle Make : Volkswagen
They just took care of every little detail! I couldn't have been more pleased!
It was a Pleasure working with Dennis!!!
And I love the clever texts I received regarding the updates on my Subaru!!
Keep up the great work!!
Timely excellent service with continuous updates.
Vehicle Make : Volkswagen
Finished much faster than I expected. Very friendly service.
My truck was over a week late from the promise date and when driving home my tire sensor warning came on and that was one of the things that was supposed to be fixed!
Dennis was happy to answer all my questions and did a great job on my car. I got it back much quicker than I thought I would. I would recommend this location to a friend and would take my car back here again if I ever needed repairs done again.
Extraordinarily polite and quick. Great people working there. Will definitely come back to Service King if needed in the future.
Everyone was very helpful. The updates were accurate.
I was very happy with the service. It was prompt, very professional and detailed. Dennis Bliven went above and beyond in customer service. If I ever need to come back, he will be my go-to guy.
This was the greatest experience ever. I really appreciated Mr Rolan' professionalism and the shops excellent and prompt Service. Finishing a day early which i was very happy about. Thank you for your service. I will recommend Service king to all my friends and family.
The staff was professional and friendly. I was continuously updated on the progress of my vehicle. If had to choose a place to have my car repaired it would be with Service King! Job well done.
Very professional staff - did great work!
My car was complete before time promised and looked excellent. Dennis explained everything perfectly and was helpful.
Grate service from grate people.
Daniel at the Service King located in Pantego, TX was our advisor. Daniel was very knowledgeable, available and polite. We appreciate all that you all did and would definitely use you again.
Appointment was delayed by lunch time but overall experience was very satisfying Daniel my rep. Kept me informed the whole time and walked me through all issues that I was about to occur thanks very much but my wife has final say so about the car let her drive it for a day or two
You were quick, efficient and provided quality service. I will use you again!
Thank you for regular updates and finishing a little ahead of promised delivery!
Jeremy was a great help throughout the entire process He kept me updated daily I'm very thankful for him.
Loved the communication letting me know the status of my vehicle!! Great service!! Daniel was wonderful!!
Rolan and the whole Service King team were fantastic! Hopefully I won't have to use your service again but if so it will definitely be here and with Rolan.
Dennis Blevins made it so easy . He was so accommodating and explained everything in detail.
Terrible service. It took 10 days to make minor repairs. Also started my car without coolant in it causing the check engine light to come on.also no warranty papers given at time of pick up just an itemized bill lacking any details of what was actually repaired.
Great service by Daniel Vines
Service King is the place for car repairs! Excellent service, friendly people, great communication and repairs completed on time!
Everyone on the team is exceptional to work with. Thank you so much for providing great customer service and attention to details.
Stacy was very helpful answering all questions and I learned a lot about the process from estimates to types of repairs which will be helpful in the future.
Great customer service and honesty!
Love the communication while car was being serviced
I worked with Stacy and he was great communication about my vehicle. Thank you very much!!
The repairs were done faster than predicted and they kept in touch with daily text messages. I really appreciated that.
Dennis was very professional He exceeded all expectations
Dennis Blivan was very helpful and kept qme updated on when my car through out the whole process. The process for me was very pleasant and done in a timely matter. Thank you service King you did a terrific job!
Very Happy with the service received...Stacy was great to work with thnx
Car looks great.
Considering it took over 2 mos to get my Cadillac in because of the Storms here in DFW , everyone was Great .. They kept me in touch thru the long wait ... Then when they were finally able to work on her, my Baby came back in just days looking just gorgeous ..., thanks ya'll
My service technician which was Mr. Roland Bishop did an excellent job excellent customer courtesy and care I would rate him at a ten if you allowed me I would rate him at 200 that's just how great of a service he gave!!
Communication was great; I had regular texts concerning progress of repair which made the anxiety of car repair much easier to bear. Friendly, polite costumer service.
I will highly recomend you for car repair to friends and family.l am very happy with your services.
Seem like they did a good repair.
This was my first accident and this was an easy transition. My car looks Great and Nathan my rep was fantastic. Thank you so much for making an unpleasant experienc more tolerable. Thanks Shirley B
My fender is not installed properly.. And I have several door dings in my car that wasn't there when I dropped it off
Roland, did a great job keeping me informed about my truck. This was my first time using Service King and I will recommend them to friends and family. Thank you and your staff
Stacey Gile was great! He kept me informed about each step in the repair process.
Vehicle Make : Range Rover
The panels above my tail lights were not re-installed properly after being removed for the bumper repair and had to be fixed by another repairman, as they became loose while taking it out on the highway for the first time the morning after my SUV was returned. It was also brought to my attention that one of the brackets was broken on one of the panels.
Friendly, helpful service advisor. Willing to fix a minor detail to make me completely satisfied.
We are very pleased with the service that we received from Service King this time and also times in the past. We will always choose Service King when we need the kind of service that they offer, and will recommend them to friends and family. We especially appreciate that we are kept very informed about expected repairs and progress being made on those repairs. The texts this time were informative as well as enjoyable to receive.
My experience has been totally positive. I especially appreciated the updates that I received by text throughout. All the people who I talked to were very helpful. Could not have been more pleased.
The work on the car and customer service was excellent. However, I noticed grease smudges on both arm rests for the driver after I left the shop. That's not good. :(
Stacy, was nice, professional and helpful. I would recommend his service.
The team did a great job, however it took a little longer than I had anticipated.otherwise "Kudos" to you guys!
This was second time to have my car repaired at this location . Both times I recieved excellent customer service by Mr. Bliven
Vehicle Make : Mitsubishi
The text notifications are very helpful and convenient. The team was very professional and kind. Only thing I would say would be that there is a dent on the top of my trunk still.
Very satisfied with service and personnel was most gracious
This was my second time using service king and I'm pleased and satisfied with the work and friendly staff they have. I was kept up to date on what was going on with my car and my car was completed as promised.
The service King #2 is great, everyone is friendly and approachable. Kept me aware of what was going on with my repairs, and did a fabulous job.
Stacy was great, he kept us informed all during all stages of the repairs. We got our car right on schedule. Great service king rep
Everyone was very helpful and friendly! My car was repaired very quickly and I was very satisfied with the results.
Great Customer, on team member,Daniel!Great job.
I came in for bumper repair, and the bumper was fixed good as new, the chassis of the car was also cleaned to match the new part. Service king went above and beyond my expectations, even with the understandable delays.
While repairs took longer than expected, Charles was very responsive, and "expedited" things when family emergency meant we needed car quickly.
Great job, easy to communicate with!
Stacy kept us informed every step of the way. Thank you Service King and you're team.
Charles was great to work with!
very satisfied with all aspects of your operations, good two-way communication between myself and Service King Facility, realistic estimates as for repair window and completion of work. I am very much likely to use Service King in the future for any collision work. Mr. Blivens very Professional and genuine in his dealings with my person.
I was a bit taken by the fact that I had to make an appointment just to get my vehicle estimated for repairs.
Thank you Scott S
Great job. I am a repeat customer and have no plans to use another company.
Car looks great! Thanks for the job well done!
Service was excellent. Service King is the best.
Mr. Dennis war very helpful.
The service advisor was very nice. But the actual repair needs to be addressed.
The ServiceKing rep, Daniel vine, is the reason we were completely satisfied. He was very professional, kept us updated on the progress, got the job done in less time than we expected and most importantly treated us as if we were his most important customer yeah Daniel. And, the car looks great
Only problem long line to get rental, some help from SK would have been appreciated
Nathan went over and beyond our expectations to ensure our satisfaction. Any future needs for service by me, my family, or friends will request his service.
Friendly and helpful service. Wonderful job on estimate and explaining the work to be done. Good follow through once the car was dropped off for service all the way to explaining all that was done when I came to pick the car up. Thank you!
Thank you for the hard work you did to repair my daughters car. The bill even came out cheaper than quoted. Thanks!
Nathan was very professional. The whole staff was nice right down to the Enterprise Manager.
I feel like I had a wonderful experience. You guys had great customer service. I love that the car rental place is also right inside your facility. The employees were very nice and professional.
Great job very quick--thanks!
Service King absolutely exceeded my expectations. From beginning to end, the customer service was great. Stacey kept me updated with the progress of my repairs and did a great job of explaining everything that was going on. And when he was out on vacation he made sure to put me in contact with Jeremy who did continued the same high level of customer service. You truly loved up to your name. Not to mention the work done on my car was top-notch.
I always check online reviews on places before taking my business there. The reviews for this Sercice King were good and were what drew me in the first place. I will definitely leave a review reflectong my satisfaction with my experience.
Thank you for the daily updates and friendly service.
Stacy hike was helpful and responsive to met text msg with questions. He remained this way thru out the 24 days our car was in the shop. We liked this particular service king a lot
Dennis grrr8 to work with! Had other concerns mounting up with Dad in hospital with congestive heart failure, he already had symptoms prior to accident but wasn't diagnosed properly till recently. Thank yall for fine job!
Really liked being informed by text and phone calls keeping me up on the progress of the job.
Vehicle Make : Volkswagen
Having the car fixed was a good experience.
I particularly appreciated being texted daily about what was being done...and atime line for completion. Denis and the girl at the desk always seemed to have time for questions
I was rushed to pick up my vehicle but yet my vehicle not repaired to satisfaction. My hood and car is not aligned.
Vehicle Make : Volkswagen
Stacy did a great job communicating expectations and then, most importantly, delivering on those expectations! Process was smooth and results are great!
Vehicle Make : Volkswagen
Stacy Giles was great!!
My cover for the rear view mirror is missing. It was there when I left the car.
They were fast, also Dennis went out of his way to make sure I was happy. He showed me the car after the repair it had problem. Dennis sent it back immediately and had it fixed, so I was pleased with that. Also that had it as they predicted it to be ready.
Stacy kept me informed with play by play updates via text and phone call -- he even was able to get my car fixed up earlier than projected. I appreciated the professionalism and genuine care that he brought to my experience.
Nathan was outstanding to work with and kept me informed along the way. I will use this service king again because of Nathan if I need to!
We appreciate our project manager (Charles) taking the time to call us with updates.
Really it was a quick Experience. They got me in and out with a good attitude. Work looked good so overall I am happy.