Very Happy with the repair!!
Coty provided many updates. Thanks
Very pleasant experience from the towing to the finished vehicle. appreciate the communication and attention to detail.
Richard Carmichael, Vanessa, Kristen and Weston did a tremendous job. I would rate your team an 11 on a ****-10 scale. Doug gage
Karl came through for me.
Good communication during the repairs is key
Told them to make me the contact, and they kept calling/texting my mom after I updated contact info. Also told me since Friday my car was ready so I kept leaving work and as I called on the way there they would say it wasn’t. Unnecessary calls that were confusing.
I would never bring my car back here. The repair looks good but I’ve never come across such terrible service. It was honestly so ridiculous how lacking in communication your service providers have been during this process. I had to call in multiple times just to get updates and my car took two weeks longer than I was told, not to mention every time I called I was told my provider would call me back and no one did, I would have to call in multiple times to get an answer. My car took so long partially because it was sitting there for a whole entire week and wasn’t even touched because you were “waiting on State Farm.” When I was told this because I had to call in after a week to see if my car was close to ready, I made one phone call to State Farm and they approved the claim and you all started on my car. So terrible, I mean come on. I will continue to take my car back to Rick’s Auto in the future and will not be back to Service King, nor will I ever recommend anyone else come to your shop.
Thank you for standing by your workmanship and as always I'm totally satisfied with the whole experience.
Thanks again Cody Stoneham!!!
I was given the recommendation for repairs from the dealer back in October 2018. I went to your facility for a estimate and to begin the work on my car. The service person took pictures and said they'd call in the morning. They called in the afternoon and said that they ordered parts and would contact me when the parts arrived. One week later, I called to find out that the parts have not arrived. They asked if I would give them a call the following week. I again called - no parts. Three weeks later, I called to find out the status of the parts. I was then given the information about how "parts were never ordered". THREE WEEKS and parts were never ordered.
Explain to me how three weeks goes by and parts aren't ordered.
I was quoted 10 days when I dropped off my car on December 13th at the 19th Ave location. They did tell me that it needed to go to the Scottsdale location. I never received a call from the service advisor Carl who was assigned to my car. When I called the 19th Ave location for an update I was told that Carl didn’t work Saturdays and that someone from that location would be in touch with me that day. Nobody called me. I then figured someone would call me on Monday the 31st but I never received a call. At Around 1pm on the 31st I called to follow up and Carl finally called me back only to tell me that the locations one and only Tesla Repair tech was on Vacation until Wednesday January 2nd and that they would try and have my car back to me by that weekend. I was called on Friday the 4th to tel me that the car is not going to be done until sometime the following week, hopefully Tuesday or Wednesday. When the car was finally completed I only had 43 miles of Range and had to take an hour out of my day to go and charge the car so I could get home. This was my second time bringing my Tesla to have it repaired. I was much happier and more likely to promote Service King. After this experience I would definitely take my car to another location. Some simple communication would have gone a long way.
Kristen is a true professional and made sure I was taken care of timely and that the job was done correctly.
Rich Chamberlain was in charge of my vehicles. When I went to pick my car up there were still scratches on my car, the back door sensor light wasn’t fixed and the battery was dead! The car was worse than when I started! Christine the manager took over and seemed very concerned and wanted to make this right. I have been very impressed by her. Unfortunately, my car is still at Service King until the repair is done correctly and hopefully without further damage to my vehicle.
Just picked it up late today so haven’t had much of a chance to fully check it out. The people I worked with were great though.
Richard and the rest of the team did a SUPER job. Thank you.
Vehicle Make : Volkswagen
Great job, quickly done and we were well informed along the way. Would use you again if the need arises.
Vehicle Make : Mercedes Benz
Communicate was great
Kind staff and great service
The original quote was to drop rear bumper to make repairs to the bumper and rear quarter panel. On the day of the original quote and the day of the drop off I confirmed with Rich that due to the dropping and repair of the bumper that a small blemish the size of a dime on the center of the rear bumper was going to be repaired. Both times the subject of the blemish on the rear bumper was brought up, Rich confirmed that it was absolutely going to be taken care of. It is obvious the bumper was not dropped, completely sanded and repaired, as the blemish that was pointed out to Rich twice is still there, not to mention the road grime can still be seen on the bumper. The bumper was not removed, sanded, and repaired as discussed and promised. Also, the trunk liner was not put back together. I drove an hour to pickup the vehicle only to find out it was not repaired as promised, nor ready to be picked up. Two days ago when the the Service Advisor called me and stated the cost was going to be approximately $300 more than previously quoted, I was not happy about the increase when it was not because of any hidden damage that was not previously seen, but I made it clear I was not willing to sacrifice quality just to keep the price in line with the original quote. In fact I said, although I was not happy with the increase if I had to pay more, then there was not much I could do about it with the exception of not being happy with the new estimate that was being presented by telephone. The car has been left at your facility with the key in the cup holder so that the repairs could be made as promised.