I highly recommend anyone to use this company. I am so impressed with the professionalism and concierge level service. John and Noel were so wonderful to work with. My car was done quicker than ever expected and promised. I can safely suggest anyone in need to trust their car to these professionals. My car looks brand new again. They returned it completely detailed and spotless. My car had not looked better since new.
Thank you team at Service King!!!
The quality of workmanship and level of caring customer service along with the flow of ongoing communication regarding progress or concerns was immeasurable.
Thank you and yes, I would recommend your company to a friend, family or co-worker.
Car looks great and job finished ahead of time. You have a great team. Thank you. Michele
The best service I received for my vehicle.
Everyone did an amazing job. John and Nole were great and gave nothing but exceptional customer service, even going as far as to pay for my rental car for the one day I went over. They even washed my car!! Thank you so much for making this the least painful part of my car accident. Service King is the best. John was extremely helpful, patient and sweet.
Jermyn was excellent. The repair work was done well. You kept me informed all along the way. I will recommend Service King to anyone needing repair work done. Thank you
Vehicle Make : Mini Cooper
Jeremy was extremely helpful, it was a very speedy and painless process thanks to him!!
A huge thank you to jeromy and the GM of this location. They went above and beyond and finished my repairs way ahead of schedule.
Excellent and timely service.
My service rep was great and did a very good job of keeping me informed.
The best part about the service was how everyone I spoke to knew all processes holistically. This was the first time I was involved in an insurance claim. Service king guys knew not only the repair process but they knew and appropriately directed me to the rental car people too.
Very proactive approach to how they service and keep the customer informed. As far the associates are concerned, they were extremely friendly and courteous.
The car looked well inspected and brand new too. Please keep up the good work, this kind of service is what makes companies great!!
Problem with warning light that was fine before I brought my car in for repair.
Vehicle Make : Volkswagen
When we dropped off our vehicle Jeremy and the front desk person were very nice and professional. Jeremy promised to keep me posted with regular updates and to my surprise he did just that! The guys in the shop did a fabulous job and our vehicle looks brand new! At pick up, I again was surprised and impressed with your relationship with Enterprise Car Rental since I was able to leave the car with you; one less thing to deal with. My overall experience was great and I'd be happy to recommend ServiceKing to my friends and family! The Boss Man was cool too!!
They were great from the estimate till the finish! I will recommend them!
Noel and his team ALWAYS give GREAT service!!
I am pleased once again!
Great job. Appreciated the communication on time repairs and everything looked great!
The staff was very friendly. I appreciated getting regular text from the team on the status of my car. Also the work was done well before time and I really appreciate that.
Fast, perfact,polite. Kept me informed.
Very friendly, helpful and accommodating team
Prompt professional service.
I am so pleased with my service
Everything was wonderful! Thank you!
Service King kept me up to date all the way. My truck was done when promised. 5 star service!!
The Service King team was pleasant, kept me updated frequently, and did a beyond perfect repair to my car. My 7 y/o car looks new again! They took great care of everything, and it was a completely stress-free experience. Highly recommend.
Perfect experience. My advisor was the best I've ever had!
I really appreciate you going the extra mile and working within our schedule! You kept us updated daily and answered all my texts. I hope I don't have to have my car repaired again but I wouldn't hesitate to bring my car back to Service King Scottsdale. The car looks brand new again!
They kept me informed very professional
The best service and great work.
Professional, yet personable staff! Very knowledgeable and patiently explaining each step taken for repairs & basics on renting a vehicle while mine was being repaired.
Definately highly recommend!!!
Good place, good service with excellent workmanship and good people.
Your staff was incredable along with the quality
of work. John did a great job and I will certainly
recommend your company.
Vehicle Make : Volkswagen
I want to thank the team for doing a wonderful job on my car. I would definitely recommend their service to others.
Completed on time
I was very pleased with the people in the office and received updates on how the repair was coming along. They were helpful in arranging a rental car and my car looks great! Thank you for being so easy to work with on this issue.
Excellent service - job done well
My car looks brand new. John had it ready prior to the estimated date of delivery.
Thank you Service King!
John was grear to work with!
Great communication about the status of my car and it took a reasonable amount of time to complete the repairs. I would use Service King again in a heartbeat!
Service King was very welcoming and professional. I really appreciated their timeliness as well as the daily texts! I was referred by another guest and I would definitely pass the recommendation on!
Great communication and service. Thanks.
Thank you for making this experience a positive one.
Our vehicle looks great and the service was excellent.
Car looks gtrat service wonderful
I appreciated the updates on the car's progress and the polite and professional customer service.
My car was ready on time and John kept me updated with progress- thank you
Great communication and excellent customer service all the way through!
I had chance to pick from 6 collision shops I Scottsdade Az. From prior reviews Service King was top. So I chose them and the total experience was Fabulous.
John was outstanding! Great communication. I am 100% satisfied
John and Noel was very professional and nice and understanding the receptionist was so nice the body and paint work came out fantastic they will get my Business again if ever needed
The whole process was simple and seamless -- working through my insurance and with the rental car dealer, everything was amazing.
I really enjoyed the text updates!
I was very pleased with Service King. Paul Bradford was very informative and kept me up to date. I loved getting the texts as well. Very great customer service from all!
John my service advisor did a great job in communication and updates regarding my vehicle repair. Also the work they did was great.
Vehicle Make : Volkswagen
Repair was done quickly and I got my car back ahead of schedule
I've never been more pleased with a car or body shop. I left a review on Yelp and Paul was great!
John did a great job at keeping me informed on where they are at in fixing my car.
This is our second time using Service King, which was recommended through USAA. Both times they were efficient and professional. As a female it is always nice to be treated respectfully in a male dominated field (and does not happen often enough!). They finished befriend the promise date and even delivered the vehicle to my house. Many many thanks!
John was so professional and nice. The whole team made sure my interlock device wasn't messed with. I really appreciate that. Very positive experience! Thanks!
Keep me informed throughout the whole process.
The quality of service to my car, and customer service was fantastic.
Vehicle Make : Mini Cooper
Awesome experience! Constant updates! One Rep to answer questions. Pleasure to experience great customer service!
I was very impressed with the updates on the repairs as it made our scheduling easier.
Paul was very professional and good to work with.
Great service and helpful staff
Brandon was amazing! That you Noel for helping me with retrieving my car. I would definitely recommend Service King.
Everyone was extremely polite. I enjoyed receiving the status updates via text message. Enterprise car rental service was fantastic as well. Thanks for the superb customer service!
Thanks for taking such good care of my car
It was a great new experience every employe we met was helpful and nice expecally Paul and the painter did an excellent job
Have some additional issues but believe they will get addressed.
Everyone very professional and the ccar looks new! Well pleased with total experience. Thanks!!
Great customer experience. John was great!
I really appreciated the email comments regarding the service and repairs needed on my car. John was extremely helpful and reassured me about the time frame of repairs. I will definitely recommend Service King to my family and friends.
John is always attentive to my questions, and answers them right away. He takes perfection I making sure my special requests are also attended to. John is a jewel.
Communication was fantastic. Branden Lusk was a superior service of advisor.... He was very knowledgeable and friendly!
Good communication. John gave me regular updates on my trucks progress
Vehicle Make : Volkswagen
Amazing service, great work and very personable
Everything was very professional. Very happy with service
Service King and John did an awesome job.
The Scottsdale location and more specifically John Gray were exceptional! John went out of his way to expedite my vehicle repairs after receiving terrible service at the Gilbert location. He kept me updated every step of the way and completed the repairs in advance of what was scheduled. John, thank you very much for a job well done!
The shop was professional and kept me appraised of every update along the way. They even delivered my car to my home and picked up the rental. Thank you for the 5 star service
I will call tomorrow but I noticed a scratch on my passenger door handle that was not there before..
Paul did a great job coordinating everything! Great customer service!
We were pleased by the friendly employees, the fast service, the exceptional communication, and the competitive pricing! We wouldn't hesitate to bring our vehicle back or to recommend Service King to our family and friends!
Everything went really quickly and easily. It was incredibly convenient to get my rental car and leave it there when I picked up my car. I was fully informed every step of my car repair and I appreciated it and how friendly my rep was.
Vehicle Make : Mini Cooper
Great communication and John is the best. Hate I had to take my car for repairs, but glad I took it to Service King!
Excellent customer service from the beginning. The frequent text messages were a great way to keep me in the loop. My car repair was excellent and done in a very timely manner. I have nothing but great things to say!
Paul did a great job of communicating status to me.
Great customer service! Friendly staff.
Great customer service!!! Thank you!
Noel was great- very clear in expectations, excellent communication. Loved the text updates as well a personal call at least once a week. Not to mention, the car took 2 weeks as expected with no delays. Noel's team did what they said they were going to do.
Liked the text updates that kept me informed.
Excellent assistance from all who helped me. Very pleased with the quality of the repair
John Gray was professional, courteous and responsive. The workmanship appears excellent. The electronic updates on progress were great.
I would recommend Service King to friends.
Thank you John for all your help! You guys have been wonderful! I appreciated the constant communications via text and verbal! My car looks brand new!
Well done. Excellent job. Totally satisfied.
I liked getting texts on the progress of my vehicle. Everyone was always very helpful and knowledgeable.
My husband & I could not have asked for a better experience throughout this process. Thank you!
Paul thank you once again for the wonderful customer service you provide!!!
Very professional service. I love all of text updates. Staff was very friendly and helpful. Top notch
There's a lot of orange peel on it
Excellent service and excellent work...I would recommend you guys anytime.
Service King was excellent to deal with. Our repair was done on time and looks great. Brandon kept us informed and up to date! We would definitely recommend Brandon and Service King! I also was very impressed with how well our vehicle was cleaned before we picked it up!
Excellent customer focused service.
Thanks for a great looking car and courteous, knowledgeable, and reliable information from Brandon at all times throughout the process.
My experience at service king was excellent. John was great! He was very attentive and answered all of my questions and I was able to understand him well. My repairs were done head of schedule and the results looked wonderful. All in all, it was a great experience, which is what I needed after a not so great situation like a fender bender. Thank you for the good work.
Paul in the Scottsdale location was very personabld and helpful. I love the updates via text, and I love that you cleaned my car and have a lifetime warranty on repairs. You guys are wonderful!
Excellent work. Would highly recommend! Thanks!
Good service, timely with care, thanks
I would definitely use Service King again. Paul was so communicative and forthright with advising about the progress of the service which did take a long time.
The best experience I've had with a auto body repair shop. Completed the job on time at the price quoted. I was kept informed along the way as to progress, very helpful.
Excellent service. Staff was knowledgeable, courteous and my repair was done on time. Bumper looks good as new.
I really appreciate the frequency of phone calls and text messages regarding the status of my car. John & Noel were wonderful. Noel delivered my car to me and returned the rental car for me. There was a problem with the sunroof not operating, but when I called first thing in the morning John arranged for the car to be picked up and for me to have a rental car. The work was done quickly and my car was returned to me in a matter of less than 3 hours which is pretty remarkable considering drive time had to take about an hour and a half. I would not hesitate to recommend Service King to anybody!
Made entire process easy and stress-free
It was absolutely great getting updates on the progess of my car. Couldn't ask for better service. Very very happy customer!
Loved the text updates ..car looks like it was never damaged..that John for taking such good care of Mom's car...Jessica G
Paul was very helpful and always kept me updated on my car! Noel is also the best! Great service and my car is perfect again!
I'M SO HAPPY WITH MY REPAIRS AND THE CUSTOMER SERVICE THEY GAVE ME WAS PRICELESS. WAS TOLD IF I'M NOT HAPPY FOR WHAT EVER REASON PLEASE BEING IN AND THEY WILL TAKE CARE OF ME. THIS IS GREAT SERVICE
Service King was amazing! A few things I loved about service King, they sent me updates via text daily on what was going on with my car, they finished my car in half the estimated time, and they also did a wonderful job! My Lexus looks brand new with no issues. Thank you service King for your awesome customer service and efficiency.
Wonderful staff. Kept me up to date regularly on the progress of my repair. Would highly recommend them!
A very professional team. They take care of you from the front door until you pick up your car and drive away.
Everything was accomplished on time-thankyou
The team took the best care of me possible
Amazing communication about the progress on the repairs to my car. I am more than satisfied with the service and would recommend to anyone else.
I haven't seen the vehicle yet because I'm out of state but I was very impressed with the customer service at drop off. I received text alerts and personal phone calls every few days that gave me updates on the progress. My vehicle was completed several days ahead of schedule. It was a pleasure to work with Service King eBen if it entailed a dreaded collision repair.
GREAT Service... Thanks!!!
The service was outstanding and done in a timely manner. The only concern I have is my vehicle was not washed.
Excellent service. The body repair came out great. Paul was great as well. I appreciated his attention . I will let everyone know how good you guys are. Thanks!
Vehicle Make : Mitsubishi
John was terrific! Happy New Year!
Appreciated the lowest cost solution in the work estimate. Recd estimates from two other service providers that proposed getting an unpainted part from Toyota and having it painted instead of using a prepainted part at the same parts price. Appreciated the approach taken at Service King very much. Thanks!
Paul was great and communicated very well with updates.
Everyone one was very nice and got my car fixed ASAP which I really appreciated!
Vehicle Make : Volkswagen
Paul was very helpful and friendly.
everyone was extremely polite and caring about
Paul was so very nice and helpful and got my car fixed even faster than expected. I'm very happy. I will pass this company around to my friends. Thanks Paul. Happy holidays.
Since this all happened right before Thanksgiving, we had plans to go out of town so we needed to be able to drop out car off before the scheduled appointment. Service King in Scottsdale was able accommodate our need. My husband dropped the car off and picked up our rental with no problems at all. he was told that I would receive a call Friday (which was the scheduled appt day) to let me know exactly what needed to be fixed on my car and how much it would cost in total. Then they explained that after they started working on the car, they would send an estimated date for the completion of the work followed by progress updates so I would know how things were going. Service King did everything they said they would. I didn't worry about my car because they updated me every step of the way. When the work was completed, they called me to let me know I could pick it up but I explained that I lived in Surprise, which is a bit of a drive from Scottsdale, and at 4:00 in the afternoon, I'd have to deal with rush hours traffic to get there and might not be able to make it there before they closed. The gentleman I spoke with said it was not a problem. He said I could pick the car up the next day, anytime between 7:00 a.m. and 6:00 p.m. Then he said that I could lreturn my rental car to them and they would contact the rental agency to pick it up. I went first thing in the morning. When I got there, I could see my car sitting there and it looked amazing! I went inside and was greeted very quickly by the receptionist and the gentleman I had been talking to about the car. He took me outside, explained everything that they did. After paying my deductible, he walked me back outside and opened the car door for me. I was treated with so much respect and his manners were truly a refreshing surprise. After I sat in my car, I realized that not only did Service King wash the outside of my car, they had also cleaned the interior. I am extremely satisfied with the customer service! I have never had such a good experience. Between my Allstate insurance rep and Service King I did not have to do much of anything. I've been a customer with Allstate since I was 16 yrs old when my parents put me on their policy. I've stayed with them ever since. throughout that time, I've had a few occasions to use my insurance policy and this is by far the best experience I have had with customer service from both the insurance agency and the repair service. I think that says a lot because I've been an Allstate customer for 28 yrs. I thank you very much for your hard work, getting the job done on time, and for being so easy to talk to. You helped make the whole process less stressful and that is a blessing! Keep up that level of excellence!
I would of liked more communication with a live person instead of all the text messages.
The work looks good at this point.
Once my damaged car was at your facility for repair communication was updated on a regular basis. I appreciated the updates with the status of the repairs . I appreciated the friendly service and that the car was ready prior to the " promised" delivery date.
Thank you for your assistance!
Paul was great. A real professional
Nice people, and car looks great
I am very glad Your job was great.I am very happy.Thank you.
Brad was great. Would highly recommend your facility and services.
Yes. A job well done with frequent status updates
Totally pleased with excellent service provided by Paul
Service King says it all in the name. The king of service! Thank you guys!
Another job well done. Car looks and drives like
Service King was thourough, proactive and professional. I was informed of the progress of my repairs by text and phone at every phase of the proxess. It was a pleasure to do business with you. I would recommend them.
Thanks for staying in touch with me regularly regarding the progress on my vehicle-it looks great!
The staff always kept me updated on the status of my car. Always professional.
I loved the cute puppy text updates. The detailed clean truck,and on time
My experience with John blew any expectations I had out of the water. He updated me through every step of the stressful process of my accident and getting my car back to me. I will be reccomending Service King and John to anyone I know that needs that type of service.
I want to thank Service King for the amazing work. Especially John for getting my car fix quick. You guys did an amazing job and may God Bless you. I will recommend all my friends to go to this place!
Great service and good customer service
Since my car had to be repaired, I could not have chosen a more professional company to do the work
If i have future need i will allow you to estimate
I can't say enuf good things about Johns high level of customer service (at Raintree location in Scottsdale). He never acted 'put out' or inconvenienced during the process, not even when I asked for a receipt after I paid my deductible amt to him this afternoon when I finally got back in town & picked up my SUV. Upon his suggestion, they even took care of rtrng the rental Jeep! The rental car stories over the period of 3 wks was a nightmare at best and I'm still not impressed w the handling of either insurance claims adjuster/handler ... even if it is just disconnected processes which these insurance companies need to change. If not for Steven, my Allstate agent (& John at Service King)'s clear communication/trustworthy follow thru/and admirable professionalism, these
past 3 wks would've been unbearable! It was bad enuf when the woman plowed into my suv cause she had her eyes down (cell phone?), but its been awful dealing w a series of inconveniences (being stranded, disconnected calls & prolonged 'on hold' calls/transfers, losing my client appts (), spending time and money at Dr appts to relieve the pain of injuries (thankfully short term!), lost/damaged/broken personal items, etc)....but then so exasperating to deal w inept people who should've been professional! Well, they could all take a few lessons from John and Steven.
Service King gets my vote for thoroughness as well as great customer service! MBK
Felt that my service person cared about my concerns
We are very happy with your efficient and good service. Mr. John gray ,who worked with us on the repairing , is helpful,pleasant and professional. We for sure will recommend you to the friends who need the service.
MY SERVICE REP WASH JOHN..HE IS SO NICE..IN TODAYS WORLD THAT DOESN'T HAPPEN TOO OFTEN
HE WAS A PLEASURE TO WORK WITH AND AN ASSEST TO YOUR BUSINESS..THE JOB WAS DONE PERFECT MY CAR WAS SO CLEAN..THANK YOU FOR YOUR WONDERFUL SERVICE..I WILL RECOMMEND YOU HIGHLY AND HOPE I DON'T HAVE TO RETURN....THANKS AGAIN
Everyone on the team was very nice and helpful. Total satisfied.
John was very courteous and professional during the entire experience. I would recommend Service King.
Outstanding service. Repairs completed in a timely manner. Very satisfied!
Everyone was professional and thorough. I appreciate all communication and followup. My car was ready ahead of schedule and looks like new. Many thanks to Paul Bradford for making the entire process easy and fairly painless.
Everything went as promised and the car repair was finished in a timely fashion.
Paul was extremely competent and professional. He kept me informed and the repair was done in record time! Great service! Would highly recommend to others!
Competent, friendly, efficient, easy to work with. Thank you!!
John is a great customer liaison , always keeping me informed every step of the process. The receptionist was very welcoming.
I wish all my contractors were as skilled and professional as your team.
If I had to make one comment on improvement it would have been over the top if the car was returned washed on the exterior, however the excellent service was great!
Thank you for your service! Very friendly, and professional staff.
Very nice to work with John at every step.
As one of the top mortgage bankers in the country I know how important is to maximize opportunity. I requested on my initial meeting with John that we explore additional work to be finished on my truck. A simple follow up would have resulted in more cash revenue. John is a great guy and I look forward to working with him for the additional work and referring business to him. Thanks for the good work team!
Everything looks great. Im grateful it got done ahead of schedule. Thanks guys. :)
They kept me in the loop with calls and emails about the timing of when I could pick it up. They called Enterprise for me so I could be picked up and get a rental...they were all so nice it was a fantastic experience!
Everything was above and beyond.
People are pleasant; work is high quality; updates are useful.
They always do good job and I trust their work truly happy
It was a pleasure to experience what true service is.
Thank you for the treat that it provided us.
This is the second time we had the pleasure of having this service king help us through some difficult times. John was extremely professional, reassuring, and informative. John was able to work closely to ensure my needs were met. Above all else, his team was able to repair my vehicle ahead of schedule. John even spent the extra time to ensure that all of my concerns were addressed and that I left 100% satisfied. Although I hope I will never need my car repaired again (due to unfortunate circumstances) I will continue to refer anyone/everyone I know to this facility for its top notch quality, top notch crew and top notch service. Couldn't be happier with the results.
Very professional, accurate estimate for work and got it back to me on time.
The car looks brand new after they fixed the damage. Did take a little longer to fix than i thought it would, but all in all i was pleased. Am curious as to why i could not use a service king closer to my house.
All repairs, including parts replacements, painting, and final finish work - came out great. Vehicle was ready when promised, and the continuous update(s) throughout the process were much appreciated!
Service King keeps you up to date on the various stages of it's completion.I couldn't be more satisfied.
Thank for your attention on details.DOUG
They kept me apprised of the progress on the car and delivered on their promises date.