Excellent service yet again.
We have had several vehicles repaired at Kumler and are very satisfied with the customer service, quality of repair work and timeliness in getting the work done. Great job!
I should have asked if I had to pay for the rental car.
I chose Kumler because of their reputation and I was not disappointed.
Kumler has a very warming atmosphere. Always greeted with a smile. The office team works together to see that all your concerns are met with the utmost customer satisfaction.
Excellent work & communication. Work was done early. No complaints or concern. Outstanding!
Great job as usual. That's why we prefer taking our vehicle there for service. Friendly people and great service.
As usual good work and great service.
Kept me informed of progress, and allowed me to not forget my garage door ops!
Customer service and staff were friendly. My car door and hood were replaced and painted. The painting blends nice there is a few small imprefections you can only tell if looking closely. Overall you can't tell it was replaced and am happy with the service.
I was amazed at how well everything went. When I was rear ended a little over a week ago I never thought I would have my car back this soon. Thank you for everything.
The automated progress reports are great, done correctly. Be careful to not over-promise or be overly optimistic on completion dates and times. Examples are these texts: Tuesday at 4 pm: “Update: Hi Douglas. We have updated your estimated completion date from (Pending) to 08/30/2018 04:00 PM. Kumler Collision Reply "STOP" to cancel.” and Thursday at 9:06 am: “Update: Hi Douglas. We are nearing completion. If we encounter any delays, we'll call you. Kumler Collision Reply “STOP” to cancel.”
The truck was not ready to be picked up until Friday August 31st in the afternoon due to an order for the wrong part. No biggie. I’m happy with the results. Other customers may not be as understanding. You have a great shop and a professional staff. Thanks for a job well done.
Great service, fast repairs and lifetime warranty on their work.
I only had my Equinox 3 weeks when loose rocks flew off a flatbed semi trailer on the Lancaster bypass pelting my hood. Damage was minimal and it could have been much worse. My insurance company, USAA, recommended Kumler Collision to me. The staff was friendly and courteous. I am completely satisfied with the workmanship and service.
Absolutely perfect. Wouldn’t consider anyone else.