Vehicle Make : Nissan
What a terrible experience. I would give 0 stars if I could. Horrible employees, NO sense of customer service...it took them 3 weeks to even give me any kind of status update on my car. Then, they provided me with an estimate of $10K in damage + labor, but a week later turned around and gave my insurer a $16K estimate and totaled the car. I called multiple times and nicely asked for a supervisor to call me, but my calls were never returned. They also ignored my insurance adjuster's multiple voicemails. A fun cherry on top of their feet-dragging and irresponsible customer service practices: they leave the cars in their lot unlocked AND unsecured (not behind any kind of fence). When I mentioned this to my adjuster, she called the shop. They told the adjuster that the car was only unlocked because the car was being worked on, and that as soon as they were done with it for the day they would ensure it was locked. I didn't believe them and went by after hours to check. Totally unlocked, hood popped, trunk unlocked, etc. I called the next day to ask why it was unlocked, despite their lies to the contrary to my insurance adjuster, and the manager (FINALLY) answered the phone and told me that it was unlocked because "the car doesn't run", so they couldn't put it behind their secure fence. A) my car was not the only one sitting out unlocked, so what's your excuse for the rest of your customers? B) if it doesn't run....YOU ARE A BODY SHOP, most of the cars you have are not running or working right! What do you expect? That doesn't give you the right to leave them unsecured, ripe for the picking of any chop shop guy that comes along. This business lied to my insurance company twice, lied to me multiple times, refused to let me speak to a supervisor until the third time I called and asked, never once updated me on the status of my repair or even provided me an estimate until I went in and asked....and that's just the beginning. What a disaster. They should be embarrassed to even continue to stay open.
Vehicle Make : BMW
I would recommend that people pass getting their repair at Universal Collision Center due to poor efficiency, quality, and customer service:
Efficiency. Someone struck and cracked my front headlamp well as well as damaged my bumper while parked. The whole unit needed to be replacement at a cost of $2000. I filed a claim with a $1000 deductible. It took about ONE MONTH for the to complete this rather simple repair of switching out a lamp well.
Quality and Customer Service. Approximately one month after the repair, the same headlamp failed. When we approached Universal Collision Center, they said that it was their problem and that we were responsible. I found it very peculiar since it was the same headlamp they repaired. When I did a literature search on LED lights, I found their average life span is an impressive 50,000 hours, which is well bellow the car's usage.
After refusing to correct an obvious oversight either in repair or, at the very least, assessment of what was damaged in the collision, I took the car to Tires Plus. They procured and installed the light for $250 at my expense.
Please take the above experience in consideration when reading the guarantee sent to me after the repair: "Should you experience the slightest problem with any aspect of the repair...please notify us immediately and we'll take care of it. Believe me, Jessica, your satisfaction means more to me than anything else that happens here. All our repairs carry a comprehensive warranty designed to deliver total satisfaction and protection for you. Enclosed you will find your completed warranty."
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