Top notch establisment. Timely, professional. A perfect “10” from beginning to end. Repair is excellent. They even cleaned the inside of my car for me, which was a fantastic treat! Thanks for everything DV!
My car was cosmetically damaged in a parked hit-and-run. I was very nervous about my repair, and about coordinating with the insurance company. The good folks at DVAW were kind enough to take the time to explain the whole process. They provided daily updates on my repair progress and kept my mind at ease... and the repair work itself turned out great! I wouldn't hesitate to recommend Dutch Valley Auto Works.
The date for pick up was not correct... I requested to leave work early in order to get my car and it was not ready. I had received a text and email saying my car would be ready Thursday. When I got there at 4:30 it was not, if the part was not in a call by 3:00 would have been appreciated. My husband also had to leave work early in order to get our kids from daycare. We rearranged our schedules to get the car only to find out I had driven 20 miles to turn around and drive back home.
I loved the constant communication throughout the entire process and it was even finished a day early! Wouldn’t hesitate to use Dutch Valley again!
The initial consultation was fast, thorough, and very professional. The repair time was shorter than I expected and looks great. I never heard of Dutch Valley before my insurance company, but I will recommend them to others moving forward. I was very impressed start to finish and a stressful time was made simple.
The whole experience moved so swiftly and smoothly I could barely keep abreast of the happenings. Even though it was way beyond my comfort zone, apart from my nervous system, you made it painless. The car looks great too. Thank you for excellent service.
You probably should have someone do a walk through next time. Front bumper had a green marker showing and I found a tool in the back when I got home. Looks like a rush job getting it done. Also found glass in the vent after being blasted with glass when I turned the heater on. The actual outside works looks good.
Great Job. Thank you for getting my car back in
Job done ahead of schedule. Car was delivered cleaner than when I dropped it off.
This is the second time I have had work completed there on two vehicles. I have been completely satisfied with both repairs on these vehicles. Thank you for your respect and timely manner in repairing my vehicles.
Vehicle Make : Volkswagen
This job took way longer than necessary. Some of this probably could have been avoidable by buying parts locally (i.e. a tire). Will not be going back here for any other claims
Excellent job on car and service!
Have been using DVAW for several incidents involving a few vehicles. Always honest and professional. Being a preferred shop for my insurance is a giant plus as well.
The repair was well done.I was also updated on progress and if there were any set backs which was appreciated.