Vehicle Make : Volkswagen
They were really nice, that's about it... Went in to fix my bumper and they managed to mess up my horn and windshield wiper pump while fixing my bumper. Then I noticed that the parts they "fixed" my bumper with were damaged! They refused to fix it correctly unless I was going to pay for ANOTHER brand new part.
Vehicle Make : Audi
Terrible experience. Ended up taking almost a month to get my bumper fixed after I was told it would be less than a week. After I got my car home I saw smoke coming from under the hood and discovered an oil rag had been left on my radiator and was smoking.
Then on the day before Christmas I got a call saying I had not paid in full and owed another $1500, even after I was assured at the time of picking up my vehicle that I had paid in full. The response I received when I brought this up was:
"We were also training on a new management system right around this time, so I apologize." - Beth Kaiser, Customer Service
Unprofessional and truly a nightmare on the communication and billing end.
Vehicle Make : Honda
The following is an email that I sent to them today. In all, a very bad customer experience.
I am extremely disappointed with your treatment to customers, or at least to me. I came to your office on August 19th. I provided an estimate for repair of my 2009 Honda accord from Property Damage Appraiser Denver as a result of being rear ended by a ChemGreen truck. Bob Henkel, the adjuster at your facility to whom I spoke with that day told me they could get a new rear bumper ordered soon and that I would be contacted within a few days to schedule the repair.
Its now a week later and so far I have not heard anything from your company! I called today, and they told me there was not even a record of me or my vehicle in your system! I told the person I talked with that the person I spoke with sat 3 glass offices down from the main door. She informed me that was Bob Henkel and that she would connect me.
She did and I was very surprised to get voice mail instead of the real Bob to explain why I had not yet been contacted. I would think in such situations, your personnel would make more effort in correcting mistakes they made and also take care to retain their customers. I was definitely left with the feeling that the problem must somehow be my fault and that I have zero value as a customer.
I went ahead a left Bob a voice mail with the same information in this email. I also informed him that if I was not contacted soon that I will take my business else where. Just thought your management should know about this before they loose even more business from other potential customers.
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