The status emails were a nice touch, but they could be a little more personalized so you know which stage of the process instead of a generic update.
Vehicle Make : Mini Cooper
I like the text messaging system, but I would caution against over use. I appreciate the communication tactic of "under promise, over deliver" which WCAB seems to employ. Thanks.
I will take any future auto body repairs to you. Thank you...completely satisfied :(!!
Great job. My car looks like new.
Great service and work on my vehicle. Thank you for keeping me informed and being flexible with my schedule along the way.
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