I appreciate the timely updates (very important) and the quality of the final work product.
Repair was fine. The 3 week wait for it was not.
Becky was great in taking care of the repairs and keeping me informed of where the repair was at.
took longer than expected but the repairs were to my expectations. thanks.
The service was satisfactory but some one stole my cord rthat I charge my phone with and I had to buy another one
Thank You in service dept for being so helpful and caring people. EVERYTHING JUST LOOK WONDERFUL MY FORD EXPLORER NAMED MS ELAINA LOOK JUST LIKE WHEN I FIRST GOT HER RETURNED BEAUTIFUL N CLEAN . Great idea with the loaner Car greatly appreciated. Staff was patient and so kind I AM 73 years old did not know what to do STAFF TOOK GOOD CARE OF ME AND MY CAR . THANK YOU PLANTED FORD COLLISION CENTER SPECIAL THANKS MR CARLOS MONTES N STAFF
Very professional and answered all my questions.
I’m still awaiting parts that I had to call out were missing on the repair but included in the invoice.
Initially, I scheduled an appointment to evaluate my vehicles damage, so that the evaluator could determine if any parts needed to be ordered before hand. I was told no parts needed to be order and we proceeded to schedule the vehicle’s drop off for repair. My vehicle was at Planet Ford for an entire week and when I checked on the progress, I was told they were waiting for a part to arrive and they had not even touched my car yet. I was an entire week without transportation because of their inefficient coordination.
Then, when they finally called to let me know my car was ready, the part that was replaced not only was lose, but it didn’t match my car’s color! So, again, I had to leave my car longer.
This repair shop has been the most unprofessional and inefficient experience I have encountered.
paint job not incomplete
didn't replace my **** hitch
Terrible communication throughout the process. The person assigned to my truck did not answer his phone or return a phone call one single time in over 2 months. Multiple issues with the truck after it was “ready” to pick up. Some were fixed while I waited. I have sent 3 emails since picking up the truck, and as usual no response. Truck has error codes, door ding, damaged paint, unopened parts found in the console that were supposedly replaced. I can go on. Terrible shop, terrible service, terrible communication. Will not use planet ford for anything in the future.
Very professional and excellent customer service. Extremely happy with how vehicle turned out. No complaints at all
Thank you Michael for doing a GREAT job on my F-350 body repairs !!!
Everyone worked with me to make sure Geico paid for all repairs including the extended rental.
Vehicle Make : Mercedes-Benz
Dustin and his team did a phenomenal job on my mercedes benz. Just like it never happened.
From start to finish. Your staff was friendly, and worked in a very professional manner. The entire job, was completed ahead of schedule. And the workmanship looks just like brand new! I will be happy to recommend the Plannet Ford body shop to every one that I know!
Unfortunately the repairs where not completed to my satisfaction after over 2-months. I explained on more than one occasion I wanted it to be returned “whole” just as it was prior to my accident. I was assured it would be and it was not!! I had several after market parts including headlights and foglight, of which one side of fog lights where damaged during accident. My truck was returned to me with no LED lights at all…. Both the foglight and headlights where “thrown away” during inspection/assessment of damages. After 2-return trips back to have issue corrected, I had to finally order parts myself to have replaced. So much for it being returned “whole” upon completion after over 2- months in repair!!
Which vehicle were you referring about. I had 2 Ford vehicles in the repair at one time.