John M.
Vehicle Make : Ford
communication was great throughout the process. The only thing I didnt understand is why you would replace one tire and not both so that it would wear evenly. Now it will always pull one way.
Ciro M.
Vehicle Make : Ford
Great jop Gracias
Thyra D.
Vehicle Make : Dodge
Great work, professional, problems solved with the explanation ???? thanks Mr. Luis
Jennifer L.
Vehicle Make : Ford
While the dealership provided me with a vehicle to drive after my truck was repaired in the collision department a month later than promised and being sexually harassed by your employee (Curtis), the care for my vehicle was subpar. The hitch in the bed of my truck was missing, the electrical hitch hookup was not reassembled, there are nicks and scratches in multiple locations and my tailgate was damaged. The man that took over my collision care was nonchalant about the damages. Overall my experience was traumatizing nor did it reflect the reputation or values of FORD.
Ethel S.
Vehicle Make : Ford
All the people from start to finish were patient and courteous to me. When I picked up my car there were three people who although it was late in the day, they helped me with my renewal sticker and my license plates, then I lost the car keys they had given to me before I left.
Each one should be commended because with out their help with moving everything from my rent car over to my car I would not have been able to leave!????????
I meant to remember each one by name, but I hope Mike will pat each one of them on their back because they were really patient!!
Dalton S.
Vehicle Make : Lincoln
I appreciate the timely updates (very important) and the quality of the final work product.
Michael R.
Vehicle Make : Ford
Repair was fine. The 3 week wait for it was not.
Robert B.
Vehicle Make : Ford
Becky was great in taking care of the repairs and keeping me informed of where the repair was at.
William S.
Vehicle Make : GMC
took longer than expected but the repairs were to my expectations. thanks.
Harold A.
Vehicle Make : Ford
The service was satisfactory but some one stole my cord rthat I charge my phone with and I had to buy another one
Alice J.
Vehicle Make : Ford
Thank You in service dept for being so helpful and caring people. EVERYTHING JUST LOOK WONDERFUL MY FORD EXPLORER NAMED MS ELAINA LOOK JUST LIKE WHEN I FIRST GOT HER RETURNED BEAUTIFUL N CLEAN . Great idea with the loaner Car greatly appreciated. Staff was patient and so kind I AM 73 years old did not know what to do STAFF TOOK GOOD CARE OF ME AND MY CAR . THANK YOU PLANTED FORD COLLISION CENTER SPECIAL THANKS MR CARLOS MONTES N STAFF
Leanna F.
Vehicle Make : Ford
Very professional and answered all my questions.
James C.
Vehicle Make : Lincoln
Keep up the great work!!
Mark L.
Vehicle Make : Ford
I’m still awaiting parts that I had to call out were missing on the repair but included in the invoice.
Aleksandra T.
Vehicle Make : Hyundai
Initially, I scheduled an appointment to evaluate my vehicles damage, so that the evaluator could determine if any parts needed to be ordered before hand. I was told no parts needed to be order and we proceeded to schedule the vehicle’s drop off for repair. My vehicle was at Planet Ford for an entire week and when I checked on the progress, I was told they were waiting for a part to arrive and they had not even touched my car yet. I was an entire week without transportation because of their inefficient coordination.
Then, when they finally called to let me know my car was ready, the part that was replaced not only was lose, but it didn’t match my car’s color! So, again, I had to leave my car longer.
This repair shop has been the most unprofessional and inefficient experience I have encountered.
Martin T.
Vehicle Make : Ford
missing parts
paint job not incomplete
didn't replace my **** hitch
Derek R.
Vehicle Make : Ford
Thank you!
Joshua P.
Vehicle Make : Ford
Terrible communication throughout the process. The person assigned to my truck did not answer his phone or return a phone call one single time in over 2 months. Multiple issues with the truck after it was “ready” to pick up. Some were fixed while I waited. I have sent 3 emails since picking up the truck, and as usual no response. Truck has error codes, door ding, damaged paint, unopened parts found in the console that were supposedly replaced. I can go on. Terrible shop, terrible service, terrible communication. Will not use planet ford for anything in the future.
Billy K.
Vehicle Make : Ford
Very professional and excellent customer service. Extremely happy with how vehicle turned out. No complaints at all
Alfred S.
Vehicle Make : Ford
Thank you Michael for doing a GREAT job on my F-350 body repairs !!!
![At Planet Ford Lincoln Collision Repair Center, located at Spring, TX, postalcode], we have offices designated just for our insurance representatives.](https://www.autobody-review.com/images/groups/1406/800x800/f2UOiv0513BVfu7NnjJU.jpg "At Planet Ford Lincoln Collision Repair Center, located at Spring, TX, postalcode], we have offices designated just for our insurance representatives.")
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