The biggest thing we like other than the fact that the job was done pretty much on schedule was the regular updates we received via text keeping us updated on the progress.
We also very much appreciate the effort to save us some money by repairing part of a headlight rather than replacing it. Especially when they called us to come down, look at the options and let us choose which way to go.
Fantastic job on our truck! Looks brand new. Thank you!
It’s perfect! Very professional team, it was finished faster than we anticipated!
Thank You Newby Team!
My truck looks and drives beautifully. Thank you for taking care of every detail, keeping me informed, and being so courteous and thoughtful. GREAT customer service????????
It starts with the first impression of a very clean and organized office. How can you fault the friendliness of a knowledgeable staff? The quote was receive within an hour of going over the damage. Probably, the best is the texts keeping you up to the minute with the progress of your cars repair.
Finish product is what you expect. So satisfied.
Nice Man who took care of me
The repair looks great and the techs are all super nice and helpful. The receptionist Julie was on a couple of occasions and in person grumpy and rude about making appointments. I had hoped it was just the first time I called, but she was that way in person and again to make a follow up appointment. It’s hard when everyone else there is so kind and helpful to have someone so inconsiderate and unkind over the phone.
Got my truck back when expected. Very friendly and courteous and my truck looked brand new inside and out. Thank you
Great people and experience
You guys are the best!! Thank you so much for repairing my car so quickly! You had it all cleaned and shiny when I picked it up???? And special Thank you, to Fred I appreciate the fact that you came out and made sure I was happy. GAIL J
The service was conveniently coordinated with the rental service. And the work was finished earlier than their schedule. Greatly appreciated the helpful personnel and texted updates.
I appreciated the updates on the progress of the repairs.
The truck looks like new again, your repairs look first rate.
Really, everything was perfect from checking in, the estimate, mail letting me know the advancement of the work, to the finished vehicle. It looks so nice and thanks for cleaning it up. We will certainly recommend Newby to our friends.
Very professional as always and always informed us of what was happening with our vehicle.
Ahead of time I made the shop aware of all the areas that were damaged and still when the vehicle was picked up all damage was not repaired.
Quality service in a timely fashion. Thanks!
On time and it looks great!
My first experience there was the feeling and and sense of family. Kurt is kind, thoughtful and I have complete trust in him. He went above and beyond in customer service and truly made me feel like family. The beautiful lady at the front (I'm sorry I can't remember her name at the moment) was kind, friendly, and also went above and beyond calling Enterprise to get me a ride. Everyone there made sure I was cared for and that my cutest car was in tip top shape and back to brand new. I've heard a lot of good things about Newby Collision and I'm glad I decided to trust them with my car. I've never had a more pleasant and enjoyable experience when dealing with a car accident. It made the whole ordeal of having my brand new car beat up actually a really cool experience. What other company can really say that? I see you all as heros.