Friendly and good communication with Tom.
Appears to be excellent quality work. Tom showed us pictues on computer of everything damaged.
Fast service. Came together in less than 2 weeks.
Tom and the whole crew at the body shop were extremely knowledgeable and helpful, they worked magic on our truck. The customer service was top notch . I will always use the Terry Marxen body shop as long as I live in flagstaff.
Best place. Tom took care of me very well
Good job, quick service and my car also came back very clean. Thanks!
Job well done on my car repair.
I'm really satisfied with the result of my car repair.
Nick extremely helpful in that suggested way to save me time and money.
Your Body Shop front office staff were cordial and welcoming! I appreciated the emails regarding the time frame for the time my car would be there. It helped with planning and knowing the status of the repair.
A job well done considering how much work they had to do. However I hope to never have a Another accident again.
Nick kept us informed of the progress of the repair, and returned it to us spotlessly clean!
He was very nice to work with.
Although I'm happy with the repairs I felt unprepared for the true length of time the repairs took. As a result our rental car was much more expensive than it needed to be.
Continuity of care is important
Tom and Nick in the body shop were great! They were extremely helpful and made the experience very easy! Our car looks and drives like new. Our car was finished ahead of schedule and the communication regarding our vehicle was plentiful.
When I saw the car - this is what came out of my mouth: "IT IS BEAUTIFUL!" It looked like a brand new car. You do excellent work and I will not hesitate to recommend you. The updates were helpful as well. Thank you so much. I hope we do not see you again, except perhaps to purchase a new vehicle.
Very workable, informative and friendly.
You have a really good team in the body shop, they do good work and have good attitudes, excellent customer service. I recommend them to everyone.
Excellent customer service and great follow up
I took my truck out of the shop and took it right back in, because the engine light came on. This was on a Saturday, August 3. 2013. They had it fix on Monday, August 5, 2013 and the charge me 120.00, but that part of the repair. Now, I am trying to call the Body Shop.
I loved the text updates!! The work was beautifully done. Everyone was super nice and Alan made me feel comfortable with having the repair done with Terry Marxen. Thumbs up!!